Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Cons:
Cleanliness issues
High price for value

Categories

Cleanliness
7.75
Some reviews mention poor cleaning and housekeeping issues.
Service
9.25
Reviews highlight great service, particularly noting helpful staff.
Location
9.25
Many reviews mention the excellent location near metro and shopping areas.
Room Quality
8.25
Most reviews note comfort, but some mention dated rooms and issues.
Amenities
8.75
General comments on good gym and breakfast facilities available.
Value for Money
7.25
Some reviews express that the cost does not align with offered quality.
Food and Beverage
8.75
Positive feedback about the food quality at the restaurant.
Overall Experience
8.75
Overall satisfaction mentioned despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:56

Property Description

Luxurious Accommodations
Mercure São Paulo Times Square, nestled in the vibrant Moema district, offers air-conditioned rooms furnished with plush beds, a minibar, and cable TV for a comfortable stay.

Relaxation and Recreation
Guests can enjoy the convenience of a well-equipped gym, a refreshing swimming pool, and a rejuvenating sauna right on the premises, ensuring a perfect balance between fitness and relaxation.

Culinary Delights and Convenience
Indulge in delectable Italian cuisine at the hotel's specialty restaurant and unwind at the bar. With various dining options and shops nearby, convenience and satisfaction are guaranteed.

Experience the epitome of comfort and convenience at Mercure São Paulo Times Square – book your stay now for an unforgettable getaway.

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

When traveling with pets, please note that an extra charge of 70BRL + 5% per pet, per night applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 15 kilos.

Renovation work of the reception will be carried out from December 2nd.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for R$ 94.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 1502 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 8.75
Overall Experience: 8.75
W
Wilson solo_traveller br
7
atende
Pros:

localização

Cons:

banheiro pequeno, box do banho pequeno e sem onde apoiar shampoo etc

2026-03-14 via Nuitee
G
Granzotto family_with_children br
10
Pros:

Adorei o atendimento e as acomodações são muito boas.

2026-03-13 via Nuitee
M
Mariana da Cunha Vinhas family_with_children br
9
Melhor localização de SP
Pros:

É a terceira vez que fico neste hotel, super bem localizado, local seguro e fácil acesso. Os quartos são grandes e confortáveis. Para minha família (4 pesssoas) é sempre ideal, pois são praticamente 2 quartos em 1, com separação de ambientes e 2 banheiros completos.

Cons:

Fiquei 2 diarias, e nos 2 dias o alarme de incêndio disparou. No primeiro dia foi na parte da manhã e foi rapidamente desativado. Já no segundo, tocou por volta das 4 e pouca da manhã, e ficou disparando incessantemente por uns 5 min. Foi impossível a comunicação com a recepção, por isso muitos hóspedes desceram assustados e fomos informados apenas que foi um “erro de sistema”. Sei que foi um problema muito pontual, mas os funcionários não eram preparados para esse tipo de revés, pois demoraram a resolver desligar os alarmes e não se comunicaram com os hóspedes para explicar a situação.

2026-03-13 via Nuitee
B
Bruno couple br
8
2026-03-09 via Nuitee
I
Ilana family_with_children br
8
Pros:

Localização

Cons:

Acústica nos quartos ruim e papeleira higiênica nas costas do sanitário...

2026-03-08 via Nuitee
A
Adriana family_with_children br
9
2026-03-08 via Nuitee
M
Mattioli solo_traveller br
9
2026-03-06 via Nuitee
E
Eduardo Campinas solo_traveller br
8
Boa opção de estadia em Moema.
Pros:

Localização, estacionamento, restaurante no local e café-da-manhã.

Cons:

Quantidade de manobristas é insuficiente.

2026-03-05 via Nuitee
M
Maria family_with_children br
10
2026-03-03 via Nuitee
P
Patricia couple br
5
2026-03-03 via Nuitee
J
João Acyr couple br
8
Confortável, bem localizado e bom café da manhã
Pros:

Conforto

Cons:

Limpeza

2026-03-02 via Nuitee
T
Thierry solo_traveller br
9
Muito boa
Pros:

Quarto, arrumação e café da manhã.

Cons:

Da quantidade de e-mails que são enviados.

2026-03-01 via Nuitee
L
Lucas Caique couple br
7
2026-02-28 via Nuitee
R
Rogerio family_with_children br
8
2026-02-28 via Nuitee
family_with_children br
10
2026-02-28 via Nuitee
J
Joannes couple br
10
2026-02-27 via Nuitee
L
Lindemberg family_with_children us
8
Lugar muito conveniente em Moema, perto de tudo
Pros:

Bom espaço, boa localização

Cons:

Nada em especial

2026-02-27 via Nuitee
C
Carla solo_traveller br
9
2026-02-27 via Nuitee
L
Livia Neiva family_with_children br
10
2026-02-26 via Nuitee
P
Patricia solo_traveller br
9
2026-02-26 via Nuitee