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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Vending machine - drinks
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Screens / Barriers between staff and guests for safety
Review Highlights
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Property Description
Fully Equipped Kitchen in Every Room
Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Houston. Prepare your favorite meals with ease during your longer stay, making it feel like a home away from home.
Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal. Fuel up with coffee and tea before heading out to explore Houston or attending to your business.
Convenient Amenities and Services
Enjoy the convenience of free WiFi, 24-hour front desk assistance, and complimentary weekly housekeeping. With upgraded bedding, laundry facilities, and ironing amenities, we ensure a comfortable and stress-free stay for our guests.
Book your stay at Extended Stay America - Houston - Sugar Land now and make the most of your visit to Houston!
Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Rude staff and rooms ok but they can do better water cold smells like mold a lil
Rooms and staff
Better than most extended stay. Cleanliness and staff
No breakfast and having to purchase kitchen supplies
It was a roof over my head.
Everything else bathroom was gross too.
Location
Front desk staff
The front desk was often left unattended, which made communication unnecessarily difficult. Unfortunately, the customer service experience was equally disappointing. Both staff and management communicated in a manner that came across as dismissive, unprofessional, and at times disrespectful.
Good customer service begins with clear communication, professionalism, and simply treating people with courtesy and respect. Based on my experience, those basic standards were lacking. The tone and approach of both staff and management left a very unpleasant impression and made an already frustrating situation even worse.
I didn’t like the lack of communication and customer service. The front desk was frequently unattended, making it difficult to get assistance when needed. I was also disappointed by the way both staff and management communicated. Their tone and approach often came across as dismissive and disrespectful rather than professional and courteous.
I stayed for only one night after I saw a bed bug on my hand screwing up and I killed it and it was full of blood and the bed spread. I called the customer service and I had to wait for an attendant because there was no front desk. They changed the room but thinking that solves my problem but that room at night I saw small roaches coming out from the toilet even on the bed side and I was killing them the whole night until I had to leave the place to another hotel. But I called them to let them know that I can’t leave under such conditions but the customer service agent seems not surprise. She said leave the key behind the floor of the reception desk. It’s like they don’t care. My hands are swelling from the bug bite and it’s very itchy. I need my refund and I need booking. com to look into to.
It’s lacks proper maintenance and proper cleaning. I won’t even talk about the smell or how old things are but bugs and roaches are bad. Even after showing the picture of the blood stains the attendant said maybe it’s a spider and I said in my head whether spider or bug it’s shouldn’t be in the room. I then went to the review and I noticed that this issues had been stated over and over. But we don’t take reviews seriously. But it matters don’t just come and say I completely understand what you went through bla bla bla act on it. Let the manager know and fumigate the whole hotel and renovate, get responsible staff. And let them be accountable don’t defend them.
Great experience great hospitality great staff very helpful
I liked the location of the hotel
I didn't like that we saw a couple of roaches and the shower rod was breaking.
Great value
No coffee
From the time i went into the room, the smell that greeted me was horrible, like a stale stench, like its been not cleaned, i went downstairs n complained how bad the smell was, the staff gave me keys to another rooms to go ucheck, but none was better, there was no air freshener, i had to use my colongnes n perfumes , sprayed the room so i could breatrh at night, coukd barely sleep so had to go and n spend the night away and came back in the morning ....night two was the same..I even came back at night and discoverd my key card wasnt working, had to wait for someone to let me into the building, went upsatirs couldnt get into the room...
toilet seat was stable, low water pressure, sheets wasnt clean,,,felt little bites and itching feelings on the bed.
NOTHING I WONT BE BACK
The place is dirty. My room was not cleaned my sheets had really fine cat or dog hair all over it that you couldn’t see until you sleep in the bad then I woke up to having an asthma attack and my black shirt covered in pet hair I’m allergic to dogs and cats i almost died then my room was full of roches after my asthma attack I was up killing bugs all night I contacted the front desk the lady tells me let me see what the night manager wants to do apparently nothing because they never called back i couldn’t get help at front desk it was locked up I couldn’t even checkout nobody ever can back to open up front desk I have tons of video evidence and since i don’t get any help or my money back I will make sure everyone knows to not stay here I’m going to report you people wherever I can this is not over not to mention we rented 3 rooms that night all had roches and my my brothers room had blood in the sink and on it I didn’t post that because he is writing his own review
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