Four Points by Sheraton Charlotte - Lake Norman

Hotels
•
Four Points by Sheraton
7.6 (234 reviews)
16508 Northcross Drive , Huntersville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean inside common areas
Cons:
Dirty elevators
Subpar breakfast
Additional charges

Categories

Cleanliness
6.49
Several mentions of dirty elevators and hallways, with notes on housekeeping being insufficient.
Service
8.46
Staff were generally friendly and helpful, despite some isolated incidents of poor service.
Location
8.5
Positive mentions regarding the location being suitable for various activities.
Room Quality
7.45
Rooms were a bit small with minor maintenance issues like a malfunctioning microwave light.
Amenities
7.48
Basic amenities available, but some guests noted issues with breakfast and additional charges.
Value for Money
7.44
Concerns regarding additional charges for breakfast and inconsistencies with what was included.
Food and Beverage
6.49
Frequent complaints about breakfast quality and service, with some calling it subpar.
Overall Experience
8.46
Mixed reviews, but many enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:19

Property Description

Luxurious Accommodation
Experience comfort and convenience at Four Points by Sheraton Charlotte - Lake Norman. Each room is equipped with a flat-screen TV and a private bathroom, ensuring a relaxing stay. Enjoy complimentary WiFi throughout the property and pamper yourself with free toiletries and a hairdryer.

Exceptional Service
Our 24-hour front desk is always available to assist you, making sure your needs are met promptly. Whether you need local area information or any other assistance, our dedicated staff is here to make your stay memorable.

Ideal Location
Located in Huntersville, our hotel offers easy access to popular activities like horse riding and fishing. Additionally, being just 26 km from Charlotte Douglas International Airport, your travel convenience is guaranteed.

Book your stay at Four Points by Sheraton Charlotte - Lake Norman for a remarkable experience!

Important information:

Service dogs are permitted at the property with proof of certification.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 234 reviews
Cleanliness: 6.49
Service: 8.46
Location: 8.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 7.44
Food and Beverage: 6.49
Overall Experience: 8.46
L
LeeAnn • couple • us
7
It would of been great had we not been charged double fir our stay
Pros:

Front desk staff promptly provided our towel requests and plunger

Cons:

We booked through Booking.com and paid for our booking three days before we checked in,! On the night I checked in (we stayed for a weekend.) the guy checking us in was super busy and asked for a card and I just assumed it was for incidentals. We wake up Saturday morning and see that there is a $309 hold from the hotel!We paid 274 through booking. I had my receipt days prior and bank had already released it. So the 309 hold we knew was from hotel trying to double charge usI. I spoke with several front desk guys and they were all super nice they could see the issue and that it was an accident on their behalf. They said it was gonna be taken care of but they couldn’t fix it till we checked out. This morning as I was checking out the lady who checked us out said that they did not get the money from booking ( wrong) so I showed her my receipt so then her demenor changed but we get our receipt and she made sure she charged us $36 for what Idk i guess she wanted us to pay her rate😢 I don’t think they should use third-party booking if they’re not gonna honor it and try to save people don’t pay for it I’ve never had this problem with booking before with a third party and we travel a-lot for sports! Other than this we stay was decent, hotel was clean and all other staff were friendly and attentive!

2026-03-30 • via Nuitee
E
Eric • solo_traveller • us
6
Pros:

Convenient location. Room was clean. However, there were several maintenance items which could have been addressed.

Cons:

Breakfast is not included in the cost of the room. It would be one thing if the breakfast was elevated in some way from the typical continental breakfast option, but I don't personally see the value in charging $10 for a mediocre breakfast.

2026-03-12 • via Nuitee
S
Serena • extended_group • us
7
Cons:

The AC / heater in the room & the bathroom fan/light were very noisy. I tried to use the fan switch to use the mirror light but the fan made a loud buzzing sound. Everything else was great!

2026-03-12 • via Nuitee
C
Christine • family_with_children • us
6
Pros:

Location, price, bathroom

Cons:

Toilet ran all day/night, air conditioning was extremely loud and not terribly effective, furniture looked a little worn. Gym was small and lacked some weights.

2026-03-06 • via Nuitee
K
Kenneth • family_with_children • us
8
2026-01-19 • via Nuitee
K
Katrina • couple • us
8
It was a quick in and out for us, didn't want to pay 10.00 for a sit down breakfast.
Pros:

Coffee only.

Cons:

Wish a roll or danish would have been free by the coffee station.

2026-01-19 • via Nuitee
C
Crane • family_with_children • us
5
Stay and property was ok, staff was not helpful. At check in we were not told we needed vouchers for breakfast that we
Pros:

Easy to find, clean

Cons:

Property was maintained well

2026-01-18 • via Nuitee
N
Nicola • couple • us
10
Great stay for a long weekend.
Pros:

Staff were excellent and very helpful.

Cons:

NA

2026-01-08 • via Nuitee
N
Nicole • family_with_children • us
4
2025-12-25 • via Nuitee
S
Stephen • family_with_children • us
6
2025-12-13 • via Nuitee
S
Shana • couple • us
8
Pros:

Friendly staff

2025-12-04 • via Nuitee
R
Roland • family_with_children • us
8
2025-11-23 • via Nuitee
A
Albert • family_with_children • us
5
Clean room, good location but some cleanliness issues and having to pay for a below average breakfast was concerning.
Pros:

Location

Cons:

Elevators/Hallways were dirty. Breakfast food was subpar.

2025-11-10 • via Nuitee
P
Parker • family_with_children • us
1
2025-10-20 • via Nuitee
C
Christopher • couple • us
5
Won’t book again. Bad representation of what was advertised to what was actually delivered
Pros:

Location for my trip

Cons:

Customer service, charging for a very minimal to bad breakfast, booked with the knowledge that there would be a bar open and it was not.

2025-10-20 • via Nuitee
T
Tiffany
10
Pros:

N/A

2025-10-08 • via Nuitee
S
Shawn M • family
8
Pros:

Breakfast was just okay. Charge $10 per person for what is a free breakfast anywhere else. Thankfully we included it in our reservation and it was under $1 per person.

2025-10-06 • via Nuitee
C
Chris
6
Pros:

There was hair in the shower from a previous stay

2025-10-05 • via Nuitee
N
Napoleon
10
Pros:

The 2 Front Desk Clerks were very inviting and professional.

2025-10-03 • via Nuitee
J
Jimmie • couple • us
7
It nice overall
Pros:

Good

Cons:

Elevator

2025-09-28 • via Nuitee