Charlotte Suites by IHG

Hotels
•
Comfort Suites
7.3 (766 reviews)
3425 Mulberry Church Road , Charlotte , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Construction noise
Poor cleanliness

Categories

Cleanliness
6.3
Several reviews mention dirty properties, stained furniture, and overall poor cleanliness.
Service
9.3
Most reviews highlight friendly and accommodating staff.
Location
7.3
Location is currently unappealing due to construction and debris.
Room Quality
7.3
Mixed feelings about room quality; some found them outdated and shabby.
Amenities
7.3
Limited positive mentions and some complaints about outdated and insufficient amenities.
Value for Money
6.3
General consensus that the price does not match the quality offered.
Food and Beverage
6.3
Breakfast offerings received negative remarks; overall food quality is questionable.
Overall Experience
8.3
Despite issues, some guests had an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:03

Property Description

Convenient Location
Located just minutes away from popular attractions like the Billy Graham Library and Carowinds theme park, Comfort Suites Airport offers easy access to the best of Charlotte.

Full-Service Amenities
Enjoy complimentary airport transportation, high-speed Internet, hot breakfast, and an indoor heated pool during your stay. Business travelers will appreciate the well-equipped business center and meeting space for up to 50 people.

Comfortable Suites
Each suite is equipped with convenient amenities like coffee makers, irons, and recharge devices for all your electronic needs. Wind down your day with a relaxing swim in the indoor pool or a workout in the fitness center.

Book your stay at Comfort Suites Airport now and experience comfort and convenience at its best!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The property will undergo renovations until 11.30.2025Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 8 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 766 reviews
Cleanliness: 6.3
Service: 9.3
Location: 7.3
Room Quality: 7.3
Amenities: 7.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
P
Penders • couple • us
8
Pros:

Room needs updating. Rug is old and separating from the tile going into bathroom. Bath/shower area needs to be cleaned better.

2026-01-31 • via Nuitee
G
G Hdez • solo_traveller • mx
7
2026-01-26 • via Nuitee
M
McCrary • family_with_children • us
8
Nice location, but needed to pay for parking.
Pros:

Room cleanliness

Cons:

Gym equipment, some not functional and no weights.

2026-01-20 • via Nuitee
C
Carol • extended_group • us
3
It was close to the airport. -‘d they were quick to shuttle use back and forth.
Pros:

The breakfast was good and staff was friendly.

Cons:

The drapes had red marks on them, and one drape had a huge hole in it. When I told the front desk, they said they’re under renovation. But why wouldn’t a hotel remove such gross things from a room and quickly replace them, or just not rent that room to guests?

2026-01-19 • via Nuitee
I
Ivan • solo_traveller • us
9
2026-01-19 • via Nuitee
D
DeVon • family_with_children • bm
5
Mediocre
Pros:

Didn't eat breakfast

Cons:

Understand the property was under renovations but rooms need major upgrades. Eg no dishes or cutlery in room as it is sold as a suite etc. No sheets on the pull out couch.

2026-01-19 • via Nuitee
S
Smith • couple • us
4
Pros:

The location

Cons:

The room had a little smell and I killed to roaches in the bathroom

2026-01-19 • via Nuitee
P
Purushothama • family_with_children • us
2
very bad staff, very rude, hotel is dirty, not clean, paid parking which is not acceptable.
Pros:

Breakfast was good, morning staff was good

Cons:

Stained carpet, stained curtains, very rude front desk lady who checked us in on July 4th evening, she was very rude, didn't want to give me her name, didn't have name tag, and this hotel charges for parking which is unacceptable.

2026-01-19 • via Nuitee
M
Marianne • family_with_children • ca
1
Tres mauvaise
Pros:

Pas tellement bon
Froid , pas de variété
Café aussi froid

Cons:

Personnel qui n offre pas d aide pas souriante .
Odeur désagréable des que tu rentres a l établissement et dans les étages

2026-01-19 • via Nuitee
J
Jadah • family_with_children • us
3
2026-01-16 • via Nuitee
K
Keith • solo_traveller • us
9
2026-01-16 • via Nuitee
K
kayla • couple • us
7
Our stay was good, just a few things that I was not as satisfied with, but didn’t effect my trip at all
Pros:

The location was great. There were plenty of amenities

Cons:

There were stains on the bed. I also booked a two full bed suite and the room I got was a queen bed with a pullout couch

2026-01-15 • via Nuitee
M
Mia • extended_group • us
6
Pros:

Front desk staff were very friendly and efficient when helping with broken battery on door keycard scan

Cons:

There were stains on the pullout couch mattress and curtains. Shower water wouldn’t get hot

2025-12-08 • via Nuitee
B
Billie • couple • us
7
It wasn’t worth the price
Pros:

Clean

Cons:

The cost

2025-10-23 • via Nuitee
L
Leslie
8
Pros:

They are renovating and everything was still very nice..enjoyed my stay employees were great..highly recommend comfort suites..great near the airport hotel..shuddle breakfast great

2025-10-13 • via Nuitee
M
Manu
4
Pros:

Not satisfied price is so high
No friendly env

2025-10-10 • via Nuitee
D
dish • extended_group • us
10
2025-10-07 • via Nuitee
N
Ndelmene
10
Pros:

Cleans and comfy

2025-10-06 • via Nuitee
K
Kimberley • family
10
Pros:

Although they are clearly upgrading the hotel and there is construction going, the lady at the front desk was very nice. Our room was clean and spacious. The breakfast was great.

2025-10-05 • via Nuitee
A
Angela
4
Pros:

The staff on Thursday was Awesome! My room had blood splatter on the curtains.

2025-10-04 • via Nuitee