Mercure Sao Paulo Jardins

Hotels
•
Mercure
8.2 (1940 reviews)
Alameda Itu, 1151 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Great breakfast
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.63
Multiple reviews highlighted issues with room cleanliness, including mold and maintenance needs.
Service
8.6
Generally positive feedback on staff attentiveness, though some reviews mentioned slow service.
Location
9.14
Consistently praised for excellent location, very close to major attractions.
Room Quality
7.09
Concerns about outdated rooms and equipment, including air conditioning not functioning properly.
Amenities
7.62
Mixed feedback regarding amenities like the pool and gym, with some noting limitations.
Value for Money
8.58
Several guests felt overall that the hotel provided good value despite some issues.
Food and Beverage
8.63
Breakfast and dining options received positive feedback, indicating satisfaction with food quality.
Overall Experience
8.3
Overall stay was positive but marred by specific issues, average aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:41

Property Description

Prime Location in Sao Paulo
Mercure Sao Paulo Jardins is a stone's throw away from MASP Sao Paulo, offering convenience and accessibility to the city's key attractions.

Luxurious Amenities
Indulge in a range of amenities including a fitness center, indoor pool, and sauna. Unwind in the garden or grab a drink at the on-site bar.

Comfortable and Convenient Stay
Enjoy air-conditioned rooms with modern facilities like a flat-screen TV, minibar, and private bathroom. Benefit from 24-hour room service and a responsive front desk for a hassle-free experience.

Ready to experience the best of Sao Paulo? Book your stay at Mercure Sao Paulo Jardins now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note, the property accepts pets at an additional cost. One small dog or cat weighing up to 15 kg is allowed. Original proof of V5(cats) and V8/V10(dogs) and rabies vaccines is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for R$ 198 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs BRL 42 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 1940 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.3
J
Jose Helder • solo_traveller • br
10
2026-07-04 • via Nuitee
A
Ana Carolina • extended_group • br
8
2026-07-03 • via Nuitee
S
Stephen • solo_traveller • us
10
2026-07-02 • via Nuitee
C
Cibele • couple • br
7
Cons:

Travesseiros muito ruins

2026-07-01 • via Nuitee
C
Cristinaiff • solo_traveller • br
3
decepcionante
Cons:

da da

2026-06-25 • via Nuitee
G
Gabriela • extended_group • ar
10
EXCELENTE!! Fue una muy buena experiencia y desde ya cuando viaje a San Pablo volveré !
Pros:

La Ubicación es perfecta!! y el desayuno también. Todo fantástico!

2026-06-25 • via Nuitee
J
Jonathan • solo_traveller • ar
2
Caro para lo que ofrece
Pros:

Ubicación y personal

Cons:

La cama, almohadas, la ducha

2026-06-23 • via Nuitee
A
Alexandre • couple • br
8
Boa
Pros:

Localização e equipe de hotelaria

2026-06-22 • via Nuitee
J
Juliano • couple • br
6
Hotel de no máximo 3 estrelas.
Pros:

A recepção e camareiras.

Cons:

Café da manha ruim. Quartos com camas ruins, banheiros pessimos. Hotel para ter no máximo 3 estrelas.

2026-06-21 • via Nuitee
W
Walter • solo_traveller • pt
10
Very pleasant
Pros:

The location is Fabulous the staff is amazing, the rooms are good but is plenty room for improvement the rooms are tied and need lots of attention to be a good standard

Cons:

Read above

2026-06-20 • via Nuitee
C
Carlos Henrique • couple • br
10
2026-06-19 • via Nuitee
G
Gabriel • family_with_children • ar
8
Lindo Hotel, nada del otro mundo
Pros:

Limpio el Hotel buenas instalaciones pedimos una habitación triple, el personal muy atento

Cons:

Las cortinas de la habitación no cerraban totalmente la infraestructura del Hotel parece un poco vieja

2026-06-18 • via Nuitee
S
Sheraiffa • solo_traveller • nl
4
Vreselijk
Pros:

Helemaal niks

Cons:

Communicatie met mensen alles betaald en elke dag maar het zelfde van ik zie niks in systeem uiteindelijk leven ze langs elkaar heen

2026-06-16 • via Nuitee
A
André • couple • br
10
Pros:

Localização excelente, estava perto dos restaurantes que fomos visitar, e também perto da avenida paulista. Conseguimos visitar o MASP, e também caminhar no domingo na paulista. As ruas ao redor do hotel parecem seguras, as pessoas caminhavam tranquilamente, e na avenida paulista havia bastante policiamento também.

2026-06-15 • via Nuitee
R
RENATA • couple • br
10
Excepcional!!
Pros:

Café da manhã com muita variedade.. recepcionistas todos muito atenciosos e simpáticos e a camareira teve o cuidado de observar a maneira da coberta que eu gosto de usar por baixo do lençol e arrumou a cama conforme minha preferência!

Cons:

Gostou de tudo!

2026-06-15 • via Nuitee
M
Marcia • couple • br
8
Boa
Pros:

O quarto excelente, cama boa, tudo limpo e bem cuidado

Cons:

Cafe da manhã
Os paes estavam péssimos o croissant duro, nada a cer com o verdadeiro croissant e a baguete também péssimo.
No mais cafe normal de hotel

2026-06-12 • via Nuitee
M
Maria Assunta • extended_group • br
10
Pros:

.

Cons:

.

2026-06-11 • via Nuitee
C
christina • family_with_children • br
8
Pros:

Ótima localização.

2026-06-08 • via Nuitee
I
IONARA • solo_traveller • br
10
Pros:

Atendimento e flexibilidade no check-in e check-out

Cons:

Barulho da obra no terreno ao lado

2026-06-08 • via Nuitee
D
Dirlene • extended_group • br
8
2026-06-07 • via Nuitee