Mercure Sao Paulo Jardins

Hotels
•
Mercure
8.2 (1822 reviews)
Alameda Itu, 1151 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Great breakfast
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.63
Multiple reviews highlighted issues with room cleanliness, including mold and maintenance needs.
Service
8.6
Generally positive feedback on staff attentiveness, though some reviews mentioned slow service.
Location
9.14
Consistently praised for excellent location, very close to major attractions.
Room Quality
7.09
Concerns about outdated rooms and equipment, including air conditioning not functioning properly.
Amenities
7.62
Mixed feedback regarding amenities like the pool and gym, with some noting limitations.
Value for Money
8.58
Several guests felt overall that the hotel provided good value despite some issues.
Food and Beverage
8.63
Breakfast and dining options received positive feedback, indicating satisfaction with food quality.
Overall Experience
8.3
Overall stay was positive but marred by specific issues, average aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:41

Property Description

Prime Location in Sao Paulo
Mercure Sao Paulo Jardins is a stone's throw away from MASP Sao Paulo, offering convenience and accessibility to the city's key attractions.

Luxurious Amenities
Indulge in a range of amenities including a fitness center, indoor pool, and sauna. Unwind in the garden or grab a drink at the on-site bar.

Comfortable and Convenient Stay
Enjoy air-conditioned rooms with modern facilities like a flat-screen TV, minibar, and private bathroom. Benefit from 24-hour room service and a responsive front desk for a hassle-free experience.

Ready to experience the best of Sao Paulo? Book your stay at Mercure Sao Paulo Jardins now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note, the property accepts pets at an additional cost. One small dog or cat weighing up to 15 kg is allowed. Original proof of V5(cats) and V8/V10(dogs) and rabies vaccines is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for R$ 198 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs BRL 42 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 1822 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.3
M
Mariana • solo_traveller • br
7
Tem bom custo benefício.
Pros:

Localização excelente, funcionários muito gentis e café da manhã muito bom.

Cons:

Instalações antigas, banheiros cheirando mofo e com mofo visível. Chuveiro não funcionava muito bem.

2026-03-13 • via Nuitee
J
John • extended_group • us
7
Would not stay again
Pros:

Room was painfully hot until the next morning after the air conditioning was running all night.

Cons:

Front desk people were very amicable

2026-03-12 • via Nuitee
M
Marcus • couple • br
5
Não voltarei
Pros:

A localização

Cons:

A péssima limpeza e o ar-condicionado que não funcionava. Trocaram-me de quarto e continuou sem funcionar direito

2026-03-09 • via Nuitee
K
Karolinne • solo_traveller • br
9
2026-03-06 • via Nuitee
A
Amandeep • extended_group • gb
4
Cheap and cheerful
Pros:

Good location, lovely staff
Gym
Ok for short stay

Cons:

Wasn’t modern rooms
Lift smelt a bit
Shower has a window which cannot be covered. Visible to entire street

2026-03-06 • via Nuitee
R
Rodrigo • solo_traveller • br
6
Razoável.
Pros:

Espaço do quarto

Cons:

Banheiro e manutenção dos móveis.

2026-03-04 • via Nuitee
F
FLÁVIO • couple • br
8
2026-03-02 • via Nuitee
T
Taísia • solo_traveller • pe
10
Pros:

La atención y el hotel impecable

2026-03-02 • via Nuitee
L
Lopes • couple • br
10
2026-03-02 • via Nuitee
N
Nicola • solo_traveller • it
9
2026-03-01 • via Nuitee
B
Bruno • solo_traveller • us
6
2026-02-28 • via Nuitee
O
Osmar • couple • br
7
2026-02-27 • via Nuitee
N
Natsuko • solo_traveller • jp
7
まあまあよかった！wifiが改善されたらまたとまりたい
Pros:

値段に対する部屋の広さ、清潔さ、立地

Cons:

Wifi が弱い

2026-02-25 • via Nuitee
V
Victoria • couple • br
8
2026-02-24 • via Nuitee
M
Marcelo • family_with_children • br
8
Boa acomodação
Pros:

Localização, café da manhã e conforto do quarto

Cons:

Preço

2026-02-23 • via Nuitee
T
Taísia • solo_traveller • pe
10
Comodidad y Calidez
Pros:

Tienen un excelente trato

2026-02-23 • via Nuitee
M
Mariana • family_with_children • br
10
2026-02-22 • via Nuitee
W
Wallace • couple • br
9
Bom
Pros:

Localização é excelente.

Cons:

Reforma nos banheiros.

2026-02-13 • via Nuitee
C
cedric • family_with_children • br
3
Pros:

Emplacement

Cons:

Le check in est catastrophique. Le personnel est agréable mais j’ai du mettre une mauvaise note pour l’inefficacité totale du checking. 2 fois dans la semaine et systématiquement extrêmement difficile. Je ne réserverai plus dans cet hôtel pour mes groupes.

2026-02-13 • via Nuitee
F
Felipe • solo_traveller • br
8
Pros:

Quarto e atendimento da equipe

Cons:

Academia deixa a desejar com falta de equipamentos

2026-02-11 • via Nuitee