Mercure Sao Paulo Jardins

Hotels
•
Mercure
8.2 (1891 reviews)
Alameda Itu, 1151 , Sao Paulo , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Great breakfast
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.63
Multiple reviews highlighted issues with room cleanliness, including mold and maintenance needs.
Service
8.6
Generally positive feedback on staff attentiveness, though some reviews mentioned slow service.
Location
9.14
Consistently praised for excellent location, very close to major attractions.
Room Quality
7.09
Concerns about outdated rooms and equipment, including air conditioning not functioning properly.
Amenities
7.62
Mixed feedback regarding amenities like the pool and gym, with some noting limitations.
Value for Money
8.58
Several guests felt overall that the hotel provided good value despite some issues.
Food and Beverage
8.63
Breakfast and dining options received positive feedback, indicating satisfaction with food quality.
Overall Experience
8.3
Overall stay was positive but marred by specific issues, average aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:41

Property Description

Prime Location in Sao Paulo
Mercure Sao Paulo Jardins is a stone's throw away from MASP Sao Paulo, offering convenience and accessibility to the city's key attractions.

Luxurious Amenities
Indulge in a range of amenities including a fitness center, indoor pool, and sauna. Unwind in the garden or grab a drink at the on-site bar.

Comfortable and Convenient Stay
Enjoy air-conditioned rooms with modern facilities like a flat-screen TV, minibar, and private bathroom. Benefit from 24-hour room service and a responsive front desk for a hassle-free experience.

Ready to experience the best of Sao Paulo? Book your stay at Mercure Sao Paulo Jardins now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note, the property accepts pets at an additional cost. One small dog or cat weighing up to 15 kg is allowed. Original proof of V5(cats) and V8/V10(dogs) and rabies vaccines is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for R$ 198 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs BRL 42 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 1891 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.3
M
Matheus • family_with_children • br
1
Valor não vale a pena
Cons:

Hotel velho, wifi pessimo, TV também, o regulador de temperatura do chuveiro pessimo também. Fiz a reserva com um mês antes, solicitando algumas coisas, que foram aprovadas, mas na hora não realizaram.

2026-05-16 • via Nuitee
A
Anthony • solo_traveller • fr
1
Scandaleux
Cons:

Réservation annulée le jour même de mon arrivée, sans m'en informer, 2 heures avant mon arrivée à la réception de l'hôtel, la nuit, alors que je devais payer lors de mon arrivée sur place. C'est une décision de l'hôtel, pas de Booking.
Motif avancé : "problème avec la CB Visa" alors qu'elle a toujours fonctionné pendant tout mon séjour
C'est scandaleux de la part de cet hotel
Je ne l'ai appris qu'en me présentant à la réception. Plus d'autres d'hotels disponibles en raison d'un salon. Une honte.
Je reconnais toutefois que la personne de la réception a fait son maximum, et a finalement réussi à me trouver un hôtel, d'un standing inférieur et surtout dans une zone beaucoup plus dangereuse la nuit.

2026-05-14 • via Nuitee
A
ALESSANDRO • solo_traveller • br
6
Custo benefício desproporcional
Pros:

Bem antiga e falta uma revitalização

Cons:

Piso, banheiro e iluminação

2026-05-14 • via Nuitee
A
ALEXANDRE • solo_traveller • br
4
Pessimo! Não recomendo
Pros:

Boa localização
Bom café de manhã

Cons:

Quarto barulhento com cheiro e fumaça da coifa da cozinha. Comida ruim. O quarto tinha mofo e paredes sujas - bem ruim mesmo!!

2026-05-14 • via Nuitee
B
Brasil rocha • solo_traveller • br
8
2026-05-14 • via Nuitee
B
Bulgacov • couple • br
3
Não recomendo.
Pros:

Localização

Cons:

Solicitei conserto do ar condicionado q ficava extremamente gelado e me pediram para desligar ou pegar cobertas. Não tinham técnicos e não ofereceram
Troca d quarto. Pedimos um Dry Martini que foi servido em copo d uísque sendo q o copo correto estava no balcão e o sabor, nada igual ao do Martini .

2026-05-13 • via Nuitee
R
renato • solo_traveller • br
6
Atendimento excelente porém falta manutenção e investimento nos quartos
Pros:

Atendimento , limpeza, café da manhã, cordialidade dos colaboradores, localização

Cons:

Quarto com papel de parede saindo em várias partes , pouca iluminação, ajustes de ar condicionado não funciona, infiltração no banheiro, fita isolante segurando fechadura do banheiro, frigobar não estava funcionando, abajur com defeito na tomada, tomadas sem energia

2026-05-10 • via Nuitee
R
renato • couple • br
7
Pros:

Quartos , limpeza, atendimento,

Cons:

Café da manhã bem fraco

2026-05-10 • via Nuitee
L
Livia • family_with_children • br
7
2026-05-09 • via Nuitee
J
Jennifer • solo_traveller • nl
10
2026-05-07 • via Nuitee
L
Lethicia • solo_traveller • br
10
Muito boa, voltaria
Pros:

Tudo

Cons:

Não tenho a reclamar.

2026-05-07 • via Nuitee
T
Tamer • couple • br
10
2026-05-05 • via Nuitee
J
Joao Carlos • couple • br
9
Muito boa
Pros:

Localização, limpeza, atendimento

Cons:

Nada a colocar

2026-05-01 • via Nuitee
F
Fleytas • couple • py
10
2026-05-01 • via Nuitee
S
Santiago • family_with_children • py
10
2026-04-28 • via Nuitee
M
Mello • solo_traveller • br
8
2026-04-28 • via Nuitee
F
Fernando • couple • br
8
2026-04-27 • via Nuitee
D
Domingo • solo_traveller • fr
9
2026-04-27 • via Nuitee
P
Paulo Henrique • couple • br
5
2026-04-24 • via Nuitee
C
Costa • extended_group • br
10
2026-04-24 • via Nuitee