Mercure Sao Paulo Jardins

Hotels
•
Mercure
8.2 (1983 reviews)
Alameda Itu, 1151 , Sao Paulo , br
+55 11 3089-7555

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Great breakfast
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
7.63
Multiple reviews highlighted issues with room cleanliness, including mold and maintenance needs.
Service
8.6
Generally positive feedback on staff attentiveness, though some reviews mentioned slow service.
Location
9.14
Consistently praised for excellent location, very close to major attractions.
Room Quality
7.09
Concerns about outdated rooms and equipment, including air conditioning not functioning properly.
Amenities
7.62
Mixed feedback regarding amenities like the pool and gym, with some noting limitations.
Value for Money
8.58
Several guests felt overall that the hotel provided good value despite some issues.
Food and Beverage
8.63
Breakfast and dining options received positive feedback, indicating satisfaction with food quality.
Overall Experience
8.3
Overall stay was positive but marred by specific issues, average aligns with target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:41

Property Description

Prime Location in Sao Paulo
Mercure Sao Paulo Jardins is a stone's throw away from MASP Sao Paulo, offering convenience and accessibility to the city's key attractions.

Luxurious Amenities
Indulge in a range of amenities including a fitness center, indoor pool, and sauna. Unwind in the garden or grab a drink at the on-site bar.

Comfortable and Convenient Stay
Enjoy air-conditioned rooms with modern facilities like a flat-screen TV, minibar, and private bathroom. Benefit from 24-hour room service and a responsive front desk for a hassle-free experience.

Ready to experience the best of Sao Paulo? Book your stay at Mercure Sao Paulo Jardins now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note, the property accepts pets at an additional cost. One small dog or cat weighing up to 15 kg is allowed. Original proof of V5(cats) and V8/V10(dogs) and rabies vaccines is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Location

Guest Reviews

8.2
Based on 1983 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.3
R
Ricardo Herculano • solo_traveller • br
8
Boa.
Pros:

Ótimo café da manhã e equipe muito prestativa

Cons:

Tinha uma obra no andar do meu quarto, bem em frente. Deveriam ter isolado essa parte do hotel ou dado um bom desconto porque incomoda bastante durante o dia.

2026-08-15 • via Nuitee
N
Noan • couple • de
8
Very good hotel, recommend to everyone.
Pros:

Very close by av. Paulista, clean and the staff was really nice.

Cons:

The sink would not close fully so the water was always dripping.

2026-08-14 • via Nuitee
M
Marcos • solo_traveller • uy
8
Buena relación calidad-precio
Pros:

Ubicacion bien, desayuno bien, limpieza tambien.

Cons:

Utilice el restaurant al mediodia y no tuve buena experiencia

2026-08-13 • via Nuitee
D
da Silva Duarte • solo_traveller • ch
8
2026-08-11 • via Nuitee
D
Dárcio • family_with_children • br
9
2026-08-11 • via Nuitee
A
Adriana • couple • ar
8
2026-08-09 • via Nuitee
N
Nadjane • couple • br
10
Super atenciosos o rapaz da recepção todos
Pros:

Confortável

2026-08-09 • via Nuitee
S
Schuster • couple • br
8
2026-08-08 • via Nuitee
S
Schuster • solo_traveller • br
9
2026-08-08 • via Nuitee
T
thaysa • couple • br
10
2026-08-07 • via Nuitee
H
Hernan • couple • ar
4
Malo
Pros:

La ubicación

Cons:

La habitación no corresponde a un hotel de 300 usd la noche

2026-08-06 • via Nuitee
F
FREDERICO GUSTAVO SNOECK • solo_traveller • br
8
Pros:

Café da manhã, limpeza e localização

2026-08-04 • via Nuitee
M
Marisa • couple • br
5
A comodidade da localização me levou até o hotel.
Pros:

Localização e atendimento

Cons:

Acho que o custo benefício é desproporcional.

2026-08-03 • via Nuitee
C
Cristiane • couple • br
9
2026-08-03 • via Nuitee
R
Roberta • couple • br
10
2026-07-25 • via Nuitee
R
Roberto • solo_traveller • us
9
It was a good stay
Pros:

The location, the cleaning, the staff

Cons:

The restaurant couldn’t work well because of the few staff

2026-07-23 • via Nuitee
B
Benjamin • couple • br
10
2026-07-23 • via Nuitee
E
EDUARDA CRISTINA • family_with_children • br
10
Adorei minha estadia.
Pros:

Gostei do conforto, da limpeza e arrumação do quarto.

Cons:

Não teve nada que não tenha gostado

2026-07-21 • via Nuitee
A
Aline • family_with_children • br
6
Ótima localização, mas limpeza ruim.
Pros:

Localização, cama, água quente, funcionários da recepção muito atenciosos, David em especial, que nos auxiliou qdo chegamos e vimos que o quarto nao havia sido limpo.

Cons:

Limpeza: o quarto nao foi arrumado/limpo um dia e, no outro dia, foi arrumado mas nao foi varrido. Água da piscina cheia de espuma, com aparência de suja. Travesseiros ruins.

2026-07-21 • via Nuitee
K
Karen • extended_group • us
9
Pros:

Great location

2026-07-20 • via Nuitee