MainStay Suites Dubuque at Hwy 20

Hotels
•
Main Stay Suites
6.6 (212 reviews)
1275 Associates Drive , Dubuque , US
+1 563-291-7874

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Central location
Often good breakfast
Comfortable beds
Clean rooms reported by some guests
Good price/rate for many reviewers
Cons:
No hot water reported by multiple guests
Inconsistent/poor service and communication
Cleanliness issues (smell, dirty items, stained/soiled areas)
Broken or missing amenities (microwave, refrigerator, pull-out bedding)
Breakfast supply/quality problems (frozen eggs, ran out of items)

Categories

Cleanliness
4.8
Multiple reviews cite strong cleanliness issues (curry smell throughout, leftover dog food in drawers, sticky kitchen hood, soiled pull-out couch sheets), though a few guests reported their rooms were clean.
Service
6.2
Service is mixed: several guests reported incompetent or unhelpful staff and lack of communication, but other reviews specifically praised the staff as excellent — overall slightly below strong but not uniformly poor.
Location
9.2
Location is frequently praised as central and convenient across many reviews, consistently a strong positive for this property.
Room Quality
5
Rooms show issues (old appearance, small size compared to photos, toilet that rocks, swiveling faucet, missing bedding for pullout), though some rooms were described as nice and comfortable.
Amenities
5.8
Amenities are inconsistent: breakfast and basic offerings exist but guests report broken microwaves/refrigerators, no hot water at times, and missing supplies — some positives but notable failures.
Value for Money
7.4
Many guests mention a good rate or good price, though a few felt it was overpriced given the service and amenity problems; overall perceived as decent value by several reviewers.
Food and Beverage
6.4
Breakfast received mixed feedback: some called it good, while others reported frozen eggs, missing items (waffle batter, cream), and poor organization — modestly below excellent.
Overall Experience
8
Overall sentiment is mixed but leans positive for many travelers (comfortable beds, good location, several very satisfied stays), offset by recurring service, cleanliness, and hot-water problems for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Located just minutes from downtown Dubuque, MainStay Suites hotel offers easy access to popular attractions like Dubuque Arboretum, Diamond Jo Casino, and the Mississippi River for outdoor activities.

Fully Equipped Suites
Enjoy the convenience of fully equipped kitchens, free continental breakfast, and free high-speed internet in all spacious suites, perfect for both leisure and business travelers.

Amenities Galore
Take advantage of free local calls, on-site exercise room, outdoor courtyard with barbecue grills, and valet cleaning service. With laundry facilities, business center, and ample parking, every guest's needs are met at our hotel.

Book now for a comfortable and convenient stay at MainStay Suites Dubuque!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DBQ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 212 reviews
Cleanliness: 4.8
Service: 6.2
Location: 9.2
Room Quality: 5
Amenities: 5.8
Value for Money: 7.4
Food and Beverage: 6.4
Overall Experience: 8
K
Kevin • solo_traveller • us
3
Disappointing.
Pros:

Good Location

Cons:

Door keys quit working. My husband had to go to the front desk twice because key did not let us in. Finally the desk worker came to let us in. Not enough tables and chairs in breakfast area. I walked up to my room with my breakfast and then door lock did not work. I saw many other guests walk up to rooms with breakfast food. Also it was very understaffed. We arrived at 4:45 and room was not ready because the cleaning wasn’t done. It said rooms would be ready at 4:00.

2026-11-08 • via Nuitee
A
Anika • couple • us
10
It was nice and quick
Pros:

Really clean

Cons:

Nothing

2026-11-07 • via Nuitee
S
Sandra • extended_group • us
7
2026-11-02 • via Nuitee
H
Holly • couple • us
5
Pros:

I like the location just off a busy highway close driving distance to downtown and shopping.

Cons:

The smell was too strong and the bathroom door didn’t lock

2026-11-01 • via Nuitee
B
Brad • couple • us
9
2026-10-28 • via Nuitee
C
Chad • solo_traveller • us
2
Pros:

The room was relatively clean.

Cons:

Here's the deal. I booked this room and when I booked it I asked for a first floor room. I was sent an email saying that it was okay.
So I got there and the young lady said 'we are very busy' and gave me a room as far from the first floor as you could get.
You know, the lights in the parking lot didn't work, and my car was basically in the dark...

The whole damn thing was kind of rough. I'll be honest the staff was very questionable. It was a good rate, I'm not questioning that. But the staff was a 3 out of 10. I'm not sure I'd ever come back...

2026-10-26 • via Nuitee
C
Carmela • family_with_children • us
5
2026-10-26 • via Nuitee
R
Riley • extended_group • us
3
It was gross and I do not recommend.
Cons:

Could have had a working refrigerator. Could have had clean sheets on the pull out couch. Could have had a toilet that didn’t rock when you sat on it. Could have had a facet in the bathroom that didn’t swivel when you turned it on. Didn’t need left over dog food??? In the drawers. The entire hotel smelled like curry! My eyes burned the entire.

2026-10-19 • via Nuitee
D
Dennis • couple • us
6
2026-10-12 • via Nuitee
K
kishi • solo_traveller • us
1
Pros:

Location

Cons:

No staff 2 people thats all. Service was incompetent & didn't know anything

2026-10-11 • via Nuitee
B
Barbra • extended_group • us
8
It was good overnight stay
Pros:

Breakfast was good. Location was nice and central

Cons:

The first room we good smelled like cigarette smoke on 1st floor. We moved to 3rd floor

2026-10-11 • via Nuitee
I
irving • solo_traveller • us
5
I was happy when I found out the water heater was fixed, tooked 4 days.
Pros:

The location,

Cons:

Took 4 days for the water heater to get fixed, breakfast was below expectations.

2026-07-14 • via Nuitee
A
Amitabh • family_with_children • us
10
Excellent
Pros:

Location. Excellent staff. Nice breakfast. Very nice stay for the week.

2026-07-14 • via Nuitee
S
Sylvanna • family_with_children • us
5
Our stay was not satisfactory.
Pros:

The two rooms booked was missing especially required needs. Bedding for pullout sofa bed and microwave in one room didn't work. We didn't have hot water on our last two days.

Cons:

Better customer service

2026-07-11 • via Nuitee
N
Nicole • family_with_children • us
1
Go somewhere else
Pros:

The beds were comfortable

Cons:

While the beds were incredibly comfortable, that was about all we enjoyed. We had zero hot water the entire time we were there; we didn’t have enough sheets for our pull out couch. our room wasn’t entirely clean- the hood of the stove was gross and sticky. We needed to wash the silverware in the drawer, but had no way to do so. The person at the front desk was ALWAYS on call- no matter when we came in. The breakfast was gross- the hard boiled eggs were literally frozen. Couldn’t find cups for milk or juice, and the clerk wasn’t at the counter to ask. Ran out of waffle batter- no cream for the coffee. Kids running up and down the hallway yelling in various languages. No hot water both days we were there, and the people at the front desk never apologized, and didn’t seem bothered by it at all. Multiple complaints, and no communication from them. UNACCEPTABLE!!! Way overpriced, and absolutely disappointed that we switched from a “cheaper” hotel in town to this one.

2026-07-08 • via Nuitee
E
Elizabeth • couple • us
5
Pros:

The location

Cons:

The room is old and needs repair

2026-06-29 • via Nuitee
T
Tonya • couple • us
8
We liked our stay at your hotel and will consider it again when we come back to Dubuque. Good price
Pros:

The breakfast was good though drinks other than coffee were hidden in the little fridge. The room was very nice, clean and had what we needed.

Cons:

The hallway really smelled like someone had been smoking which made us wonder if our room would also smell. It did not so we were grateful for that!

2026-06-28 • via Nuitee
A
Ann • family_with_children • us
6
2026-06-25 • via Nuitee
J
Jo • family_with_children • us
8
It was a good stay, other than the room size, no disappointments
Pros:

The rooms were clean but was disappointed that the actual room was smaller than the pics made it look when booking. It was very quiet and didn't hear anything from upstairs, downstairs, next to us or in the hallway! Super important to me!

2026-06-13 • via Nuitee
N
Nancy • couple • us
8
Pros:

Staff!! Pleasant and friendly. Nice outdoor sitting areas. Comfortable beds. Continental breakfast, full size refrigerator and freezer. Great to keep my ice packs frozen for my cooler. Good location for food options and shopping. Clean. Staff was always cleaning something.

Cons:

Dirty dishes were left in dishwasher. I didn't use it so I left them there. Very little cooking supplies. Shampoo dispenser was broken. 2 queen bedroom was small. We only had one chair. Refrigerator could have been colder. It was set on high.

2026-06-08 • via Nuitee