Holiday Inn Express Hotel & Suites Greenville by IHG

Hotels
•
Holiday Inn Express
7.8 (138 reviews)
2901 Mustang Crossing Annex , Greenville , US
+1 864-678-5555

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Clean and comfortable rooms (for some guests)
Helpful/responsive staff
Perfect spot / close to attractions
Cons:
Undercooked / poor food quality
Noise from other guests (upper floor)
Dangerous/slippery handicapped bathroom and shower hardware issues
Key-card and TV failures; some rudeness from staff

Categories

Cleanliness
7.6
Mixed signals: multiple guests praised cleanliness, but there are serious issues (dirty facilities cited and a dangerously wet/slippery handicapped bathroom) so cleanliness is slightly below target.
Service
9.2
Mostly positive: staff were described as nice and handled complaints, though there are isolated reports of rudeness and repeated key-card problems; overall staff responsiveness is stronger than negatives.
Location
10
Consistently praised: several reviewers noted proximity to needed places and explicitly listed location as a pro.
Room Quality
6.8
Several room-specific issues: noisy guests above, malfunctioning TV, and problematic shower hardware/curtain leading to wet floors — room quality is below target.
Amenities
7.8
Standard quality for this hotel tier.
Value for Money
7.8
Standard quality for this hotel tier.
Food and Beverage
5.5
Negative sentiment: multiple mentions of undercooked food and breakfasts described as institutional/not very good; food scores notably below target.
Overall Experience
7.7
Mixed overall: some guests called everything excellent or praised location/staff, while others reported unacceptable issues (food, safety in bathroom, noise, broken keys/TV). Net experience is slightly below the target average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Outdoor Pool and Barbecue Area
Enjoy the Texas sunshine at our hotel's outdoor pool and barbecue area, perfect for relaxing after a day of exploring Greenville Sports Park.

Convenient Amenities
Start your day right with our complimentary daily breakfast and stay connected with free Wi-Fi throughout the property. Our pet-friendly rooms ensure everyone in your family feels welcome.

On-Site Fitness and Business Facilities
Stay on top of your fitness routine at our gym and take care of work tasks at our business center. With guest laundry facilities and dry cleaning services, we have everything you need for a comfortable stay.

Book your stay at Holiday Inn Express Hotel & Suites Greenville today for a convenient and relaxing experience in Greenville.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guest aged 20 years and below must be accompanied by an adult at all times

Age restriction: The guest must be 21 years old and above in order to check-inGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 138 reviews
Cleanliness: 7.6
Service: 9.2
Location: 10
Room Quality: 6.8
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 5.5
Overall Experience: 7.7
C
Curtis • extended_group • us
8
2026-11-06 • via Nuitee
D
Daniel • couple • us
10
2026-10-28 • via Nuitee
D
Dominique • family_with_children • us
10
Pros:

Looked everything about the hotel, was close to every place I needed to go by

2026-10-18 • via Nuitee
B
Bridget • couple • us
8
2026-08-29 • via Nuitee
Q
Quintero • couple • us
10
2026-08-19 • via Nuitee
D
Don • solo_traveller • us
5
Just a rrage
Pros:

Food was undercooked

Cons:

Food was undercooked

2026-08-10 • via Nuitee
K
Kathy • couple • us
10
2026-08-05 • via Nuitee
H
Hannah • couple • us
10
2026-08-03 • via Nuitee
K
Kamitha • solo_traveller • us
8
2026-08-03 • via Nuitee
K
Kamitha • solo_traveller • us
6
Overall the staff was nice and handled it when I went to complain
Pros:

Perfect spot

Cons:

I was on the Second Floor and the first night was horrible I had someone above me and it was extremely loud

2026-08-02 • via Nuitee
C
Cozu • family_with_children • us
7
2026-07-11 • via Nuitee
H
Homer • couple • us
10
2026-07-11 • via Nuitee
L
laura • couple • us
7
Everything was wonderful minus the dangerous water situation in the handicapped bathroom
Pros:

Location, cleanliness, and safety

Cons:

I had a handicapped room and the bathroom floor was dangerous! The shower head would not lock in place and would turn and spray floor. That along with the flimsy shower curtain cause an EXTREMELY wet slippery floor! Also, the floor of shower was slippery. Someone is going to get hurt that is already handicapped.

2026-07-06 • via Nuitee
S
Scott • solo_traveller • ar
10
2026-06-30 • via Nuitee
O
Oyinda • family_with_children • us
1
Below satisfactory
Pros:

Location

Cons:

Rudeness of staff. Facilities not working, dirty, food not great

2026-06-20 • via Nuitee
R
Ronnie • solo_traveller • us
9
2026-06-19 • via Nuitee
I
Ileana • couple • us
10
Everything is excellent
Pros:

Very comfortable and clean

Cons:

Breakfast is good than others.

2026-05-18 • via Nuitee
J
James • couple • us
2
Happy to leave.
Pros:

Typical HI breakfast... Institutional, not very good

Cons:

four different key-cards did not work, multiple trips down to desk to get new ones.
Television did not work, had already unpacked, so preferred not to relocate. Lesson learned, check TV before unpacking!

2026-05-09 • via Nuitee
P
Patricia • solo_traveller • us
9
Very nice comfortable hotel
Pros:

Big nice comfortable rooms

Cons:

There was hair in our bed and the bath tub looks bad.

2026-05-04 • via Nuitee
R
Rita • solo_traveller • us
5
I was told no a lot. Nobody went out of their way, or even did their job and they were not very pleasant
Pros:

It was relatively quiet

Cons:

I was assigned a handicapped room that I did not request
I was put on the first floor near the lobby
I was told it was because it was the room that I requested
The handicap shower was soft on the bottom. The floor underneath apparently is rotted
There is old glue at the bottom of the shower. That is collected a great deal of dirt.
The pool does not open until May and the website does not say that
It was 86° in Texas
It would’ve been nice
I asked for some cream for my coffee at five A.M. I was told I couldn’t get any

2026-04-27 • via Nuitee