Garner Hotel Longview South by IHG

Hotels
•
IHG
7.9 (148 reviews)
900 S Access Rd, Longview, Texas, 75602 , Longview , US
+1 903-757-8888

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Comfortable beds
Good/outstanding breakfast
Helpful and friendly staff
Convenient location off the interstate (near Cracker Barrel)
Spacious rooms
24-hour coffee
Family-friendly pool
Cons:
Stained/dirty carpet and visible wear
Moldy/musty smell and damp/wet rooms
Toilet not flushing / TV not working in some rooms
Third-floor elevator call button problems
Isolated rude front desk / poor customer service reports
Overcharged pet fee
Housekeeping entered room despite 'no service' request
Overflowing exterior trash and construction/oilfield dirt

Categories

Cleanliness
6.2
Mixed but leaning negative: multiple reports of stained/dirty carpet, moldy/musty smells, dampness and muddy footprints in rooms; several guests also reported rooms being clean on other stays.
Service
8.8
Generally positive: many mentions of helpful, accommodating and friendly staff (especially breakfast staff); isolated reports of a rude front desk and staff needing to operate the elevator manually.
Location
8.8
Positive: convenient off the interstate and next to Cracker Barrel, good for stopovers; some mentions of nearby construction and oilfield clientele affecting area cleanliness.
Room Quality
7
Mixed: several guests praised spacious rooms and very comfortable beds, but there are recurring issues with toilets not flushing, TVs not working, damp/wet carpets and general wear-and-tear.
Amenities
8.6
Mostly positive: breakfast and 24-hour coffee frequently praised and pool noted as family friendly; elevator reliability issues and a pet-fee complaint tempered the score.
Value for Money
6.8
Mixed-to-negative: some guests felt the hotel was overpriced and one requested a refund; others called it good value for a quick stop, resulting in an overall below-target score.
Food and Beverage
9.2
Strongly positive: breakfast repeatedly described as outstanding or good, with staff preparing breakfast noted as friendly and wonderful.
Overall Experience
7.8
Overall mixed-positive: many 'great stay' and 'would stay again' comments despite multiple specific issues (cleanliness, elevator, occasional service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Accommodations
Make yourself at home in one of the 90 air-conditioned rooms featuring Select Comfort beds, down comforters, and Egyptian cotton sheets. Enjoy entertainment on the 43-inch LED TVs with satellite programming, or stay connected with complimentary wired internet access.

Exceptional Amenities
Take advantage of the 24-hour fitness center, seasonal outdoor pool, and enjoy a complimentary buffet breakfast. Additional amenities include a 24-hour business center, express check-out, and gift shops/newsstands.

Convenient Location
Centrally located in Longview, this hotel is within a 10-minute drive of LeTourneau University and Kilgore College Longview. Explore nearby attractions such as Longview World of Wonders and Longview Museum of Fine Arts.

Book your stay at Best Western Plus Longview - University Hotel for a memorable experience.

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GGG

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 148 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.8
Room Quality: 7
Amenities: 8.6
Value for Money: 6.8
Food and Beverage: 9.2
Overall Experience: 7.8
A
Ashanti • partner
2
Pros:

The room has multiple stains on the carpet. The front desk lady was rude. The walls were falling apart. Would not recommend this hotel. Very overpriced. I would go as far to say I want a refund for this horrible experience.

2025-09-28 • via Nuitee
L
Lorraine • family
8
Pros:

Right cross Cracker Barrel, which is convenient for a stop after a long drive. The staff is helpful. Great hotel to rest your head. Convenient off the interstate.

2025-09-23 • via Nuitee
D
Daniel
4
Pros:

The toilet didn’t flush properly and the tv didn’t work.

2025-09-23 • via Nuitee
M
Mark • family
10
Pros:

It was really nice. The room was spacious and clean. The check in was easy. The bed was extremely comfortable.

2025-09-16 • via Nuitee
Q
Qutissha
10
Pros:

Hotel elevator on the third floor had some problems where I had to call down to the front desk to request for them to push the button to go down

2025-09-10 • via Nuitee
S
Sherrill • partner
10
Pros:

Comfortable bed. Big rooms.

2025-08-29 • via Nuitee
K
Kellee
10
Pros:

Breakfast is outstanding

2025-08-15 • via Nuitee
R
Rebecca
6
It was not too bad
Pros:

Breakfast was good. Bed comfortable. Tv channel choices...meh. i asked for no service in my room, yet there were muddy footprints in the bathrrom when i returned. So someone went in my room. I dont believe the hotel has been there very long but you can see dirty carpet and wear and tear. Not too bad. There is a lot of construction and oilfield clientele so It was a little dirty. Overall not too bad. Really wish they had stayed out of my room as requested. Dont leave anything valuable in the room.

2025-08-13 • via Nuitee
J
Joe • family_with_children
8
Pros:

A great stay overall. The hotel was clean from top to bottom you could tell they take upkeep seriously.

2025-08-02 • via Nuitee
S
Scott D
10
Great stay
Pros:

Clean and well maintained except for third floor elevator control was out. Had to call front desk to send elevator up or take stairs.

2025-07-31 • via Nuitee
D
Darrell
10
Pros:

Really nice place to stay overnight!

2025-07-30 • via Nuitee
D
Deborah
4
Pros:

the room stayed wet. there was nothing to prevent the dampness in the room. so the carpet,sheets and anything that could absord water it felt wet

2025-07-29 • via Nuitee
J
James • friends
10
Pros:

Nothing to share

2025-07-28 • via Nuitee
V
Verified traveler
4
Pros:

Over charged for pet fee, not so clean room. Moldy and musty smell. That was reported to the front desk on multiple occasions.Customer service was terrible.

2025-07-27 • via Nuitee
C
Charles • partner
8
Pros:

quiet, clean

2025-07-22 • via Nuitee
C
Cheresse
6
2.5/5 nothing great but not bad
Pros:

Not bad, not great. Inside the room was clean. Exterior trash cans were all over flowing. Good for the price and solo night stop over!

2025-07-20 • via Nuitee
H
HENRY • partner
10
Pros:

Good breakfast

2025-07-17 • via Nuitee
J
Jessica • family_with_children
10
Pros:

Everything was great. Only hassle was the 3rd floor elevator call button did not work, so we had to go to a lower floor to get the elevator up. We have kids and a dog, so it was a bit much. But things happen, so we managed. It was a great place and would stay again

2025-07-16 • via Nuitee
J
JudyAnn
10
Pros:

We were very pleased with this stay.

2025-07-15 • via Nuitee
J
JudyAnn
8
Pros:

We stayed here today because we had stayed three days prior and had a wonderful experience.
This time was different for two reasons.

1) We stayed in the second floor and from getting off the elevator, it smelled like dirty diapers. Our room smelled fine thankfully. In the morning when I got up, housekeeping had the floor smelling very clean.


2) The toilet would not flush completely without repeated tries.

These minor inconveniences do not dissuade us.
24 Hour coffee makes us very happy! We will definitely stay here again.

2025-07-15 • via Nuitee