Comfort Suites St Charles-St Louis

Hotels
•
Comfort Suites
7.8 (660 reviews)
1400 South Fifth Street , Saint Charles , US
+1 636-255-8015

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms (commonly noted)
Great/convenient location (near casino, close to everything)
Comfortable beds/large rooms
Breakfast generally good
Cons:
Pool problems (closed, dirty, too hot, unsafe footing)
Highway noise for some rooms
Musty/urine smells reported in some rooms
Maintenance/room issues (running toilet, broken floor spots)
Perceived poor value/overpriced

Categories

Cleanliness
7.2
Many guests reported clean rooms and tended breakfast areas, but several mentions of musty/urine smells in some rooms, filthy floors in at least one case and pool scum/hair indicate inconsistent housekeeping.
Service
9.2
Staff described repeatedly as friendly and helpful in many reviews, though a few operational lapses were noted (unanswered phones, front desk attendant away, unclear pool communication). Overall service is a strong point.
Location
9.5
Multiple reviewers praised the convenient location (near casino, close to everything); main downside was highway noise for some rooms, but location itself is a clear strength.
Room Quality
7.2
Rooms often described as clean, large and with comfortable beds, but issues reported include musky smells, a continuously running toilet, some broken floor spots and general wear that reduce consistency.
Amenities
6.7
Breakfast/continental offerings were generally positive, but the pool received multiple strong complaints (closed unexpectedly, dirty, very hot, unsafe footing). Amenity experience is uneven and leans negative due to pool problems.
Value for Money
6.2
Several guests felt the hotel was overpriced for the experience (expectations not met for pool/room issues); some would not choose to pay a premium again.
Food and Beverage
8
Breakfast/continental was frequently called good or very good and praised by many guests, though comments noted no hot breakfast options and the breakfast period can be short.
Overall Experience
8.4
Mixed-to-positive overall: many guests enjoyed clean rooms, friendly staff and location, but recurring issues with the pool, occasional odors and value concerns tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious All-Suite Hotel in Saint Charles

Indulge in Comfort and Convenience
Enjoy a relaxing stay at our all-suite hotel, boasting an indoor pool and daily hot breakfast. Unwind in spacious suites equipped with modern amenities like free Wi-Fi, coffee makers, and cable TV.

Stay Active and Connected
Keep up with your fitness routine at our on-site gym, and take advantage of our convenient laundry facilities and business center. Whether you're here for work or leisure, we have you covered with print and fax services.

Explore Nearby Attractions
Conveniently located just a short drive from the Missouri Botanical Gardens and popular entertainment venues like the Hollywood Casino Amphitheater, our hotel is the perfect choice for your stay in Saint Charles.

Book your stay at Comfort Suites Saint Charles for a memorable experience!

Important information:

A damage deposit of USD 25 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to a property inspection.

Please note that dogs will incur an additional charge of USD 50 per day, per dog.

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that breakfast is subject to availability, depending on occupancy.

Housekeeping services are available from 08:00 to 14:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 660 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.5
Room Quality: 7.2
Amenities: 6.7
Value for Money: 6.2
Food and Beverage: 8
Overall Experience: 8.4
S
Shalonda • couple • us
1
Pros:

I liked the location

Cons:

I didnt like the Hotel because it was infested with nets and or fire fly very bad. The issue really needs immediate attention.

2026-11-04 • via Nuitee
H
Heather • couple • us
10
Perfect stay for a budget-minded traveler. Nice, clean, comfy.
Pros:

Location is great!

2026-11-04 • via Nuitee
R
Renee • couple • us
8
Pros:

The proximity to Lindenwood University was the priority and it was close.

Cons:

N/A

2026-11-02 • via Nuitee
T
Tamra • couple • us
10
Everything was wonderful.
Pros:

The price was low for how nice our room was we were close to everything and all the staff was very friendly and helpful

Cons:

I can’t say anything bad about this property

2026-11-01 • via Nuitee
S
Spraggins • couple • us
7
2026-11-01 • via Nuitee
J
James • family_with_children • us
10
just what we needed after riding bikes down the Katy Trail
Pros:

Friendly staff

Cons:

The eggs

2026-10-26 • via Nuitee
D
Diane • extended_group • us
6
2026-10-20 • via Nuitee
A
Amanda • couple • us
6
2026-10-19 • via Nuitee
D
Danielle • family_with_children • us
10
Cons:

The price

2026-10-18 • via Nuitee
R
Robert • couple • us
9
2026-10-16 • via Nuitee
W
Wayne • solo_traveller • us
2
2026-10-15 • via Nuitee
D
Denise • solo_traveller • us
9
2026-10-13 • via Nuitee
R
Richard • family_with_children • us
4
arrived late for check in, past 12am, left earlier than anticipated. No prorated balance
Pros:

average

2026-10-12 • via Nuitee
E
Erin • solo_traveller • us
5
Not bad, but I’d rather spend the extra and stay at a nicer location
Pros:

Within walking distance of the Ameristar casino

Cons:

The third floor was humid and musty. As soon as I entered the room, I was hit with a very strong smell of urine. I had family staying in other rooms (who did not have this issue in their rooms) and they confirmed they smelled the urine smell in my room. The toilet in the bathroom would continuously run after flushing. I got minimal sleep. Disappointing to spend good money on a splurge item to just to have even the basic requirements met.

2026-10-12 • via Nuitee
M
Michelle • couple • us
10
2026-10-09 • via Nuitee
P
Pederson • solo_traveller • us
10
Pros:

Good location, friendly staff, clean and comfortable rooms.

2026-10-08 • via Nuitee
A
Ann • couple • us
9
Pros:

Breakfast was great, room was very clean and comfortable.

Cons:

Noise from the freeway was very loud!

2026-09-18 • via Nuitee
C
Carol • solo_traveller • us
5
Pros:

Clean, location

Cons:

No real hot breakfast as all other hotels in this price point.

2026-09-15 • via Nuitee
S
Sidney • family_with_children • us
10
It was awesome!
Pros:

Everything! Great customer service and very clean

2026-09-14 • via Nuitee
N
Nathan • family_with_children • us
5
2026-09-13 • via Nuitee