Renaissance New Orleans Pere Marquette French Quarter Area Hotel

Hotels
•
Renaissance Hotels & Resorts
8.5 (378 reviews)
817 Common Street , New Orleans , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Service issues
Poor food service

Categories

Cleanliness
7.96
Issues with room details; the room was not as nice as in photos and thermostat was broken.
Service
9.23
Mixed sentiment; some staff were rude during check-in, but manager was helpful.
Location
9.47
The location is praised for its convenience and proximity to attractions.
Room Quality
7.92
Room was described as small and bed was hard, impacting overall comfort.
Amenities
8.65
Basic amenities were present, but slow service in food and beverage was noted.
Value for Money
8.41
Room quality and service caused some dissatisfaction given the price.
Food and Beverage
7.46
Coffee shop service was slow; did not receive service due to wait times.
Overall Experience
8.93
Overall experience was mixed with positive location and comfort aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:16

Property Description

Luxurious Accommodations
Indulge in modern rooms adorned with local art, featuring Pay TV, CD player, and convenient tea/coffee facilities.

Convenient Location
Located just steps away from the vibrant French Quarter, and a short drive to popular attractions like the Superdome and Audubon Park.

Top-Notch Amenities
Enjoy cable TV, a state-of-the-art fitness center, dry cleaning services, and the exclusive experience of 2 concierge levels.

Experience the perfect blend of luxury and convenience at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. Book your stay now to elevate your travel experience.

Important information:

In-room WiFi is available for an extra fee of USD 10.95 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 42.94 per day.

Location

Guest Reviews

8.5
Based on 378 reviews
Cleanliness: 7.96
Service: 9.23
Location: 9.47
Room Quality: 7.92
Amenities: 8.65
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.93
A
Alvaro • family_with_children • br
7
2026-02-08 • via Nuitee
S
Shawnta Smith • family_with_children • us
10
2026-01-28 • via Nuitee
K
Karla • family_with_children • us
7
2026-01-20 • via Nuitee
J
jason • family_with_children • us
4
Pros:

Staff was friendly

Cons:

Room 901 was terrible. The elevators were right on the other side of the bed so it sounded like a train all night.

2026-01-20 • via Nuitee
R
Roy • couple • us
10
2026-01-19 • via Nuitee
S
Sergey • couple • us
10
2026-01-19 • via Nuitee
N
Nikita • couple • us
10
2026-01-04 • via Nuitee
T
Tina • extended_group • us
6
Pros:

Location was convenient

Cons:

A little loud with noise from outside

2026-01-03 • via Nuitee
D
Duncan • couple • us
6
Overall our stay was ok.
Pros:

The room was pretty nice but small. The staff inside the hotel were not super friendly.

Cons:

The valet hit my car on a concrete pillar. The manager was nice about it but it did cause a few issues that are now following us home. The bed was also very hard.

2026-01-02 • via Nuitee
N
Nancy • family_with_children • us
10
I loved the hotel as a comfortable and convenient place to relax after a busy day of sight-seeing.
Pros:

The location is quiet, off the main street which is Canal Street, one block away. The hotel was beautiful and comfortable, the bed was great, the bathroom was large and well-appointed. The location is near the French Quarter and walking distance to restaurants, drug stores, trolley stop and more.

Cons:

The lobby coffee shop was disappointing because the service was very slow. I didn't even get any coffee because the wait was too long. Not sure if it was due to short staffing or what the problem was.

2025-12-31 • via Nuitee
T
Tytianda • couple • us
10
Pros:

The views

Cons:

N/a

2025-12-29 • via Nuitee
O
Orlanda • couple • us
1
Pros:

Nothing

Cons:

Nothing

2025-12-29 • via Nuitee
L
Lorena • solo_traveller • us
9
2025-12-22 • via Nuitee
F
Fabien • couple • us
10
2025-12-20 • via Nuitee
T
Tahomah • extended_group • us
5
Pros:

The location was close to the conference I was attending.

Cons:

The room was not as nice as it appeared in the photos, which was disappointing. I also wasn’t able to try the coffee shop because the hours seemed very limited during my stay. Additionally, I’ve had trouble receiving the invoice for my stay, which has been frustrating. Overall, the experience didn’t quite meet my expectations.

2025-12-10 • via Nuitee
T
Thelemecus Lamar Johnson • family_with_children • us
9
Pros:

The location

2025-12-09 • via Nuitee
C
Constance • couple • us
7
Great location but unfavorable check in/check out and valet staff.
Pros:

The property is beautiful and well kept for the most part. Prime location and house keeping always did an excellent job.

Cons:

The person that checked us in tried to run my card for the full amount of the stay although I prepaid with Booking.com. He did this without my permission and also did not show me or tell me what the charge was for. I lock my cards so the payment did not go through. I showed him my booking receipt and he proceeded to call his manager who told him to just bill Booking.com (was on speaker or walkie talkie so we could hear)he said to them ‘Are you sure since both cards on file declined’. That was extremely rude especially since I showed him my receipt. During check out, another staff member asked to run a card for valet but did not tell us how much the charge was and it doesn’t show up on the screen. I literally had to ask what the balance was. You should always tell the person how much they are being charged before you run their card especially if it’s not going to come up on the card reader. We went to get our car from valet and the attendant asked to see our receipt as expected. He then proceeded to ask what room we were in and asked how many days we stayed (although it was on the receipt and we tipped him every time we bought the car in and out) and then go inside to talk to the receptionist to make sure the receipt was correct. So we had to wait for him to come back. Honestly, he doesn’t get paid enough to check then doubt a printed out hotel receipt. I did not see him do that to any other guest that was checking out so I was a bit frustrated. Made me feel like a thief. The hotel room was also extremely cold because of the weather (cold front). We could not control the air from our room (thermostat broken). The elevators are old and small. There were no luggage carts available. Playing Jeepers Creepers as lobby music while waiting for the elevator was also very unsettling. Probably would choose different hotel next year.

2025-12-03 • via Nuitee
S
Shannisha • couple • us
9
2025-12-03 • via Nuitee
N
Nicholas • extended_group • us
10
2025-11-30 • via Nuitee
F
frenchhorn88 • Couples • Washington DC, District of Columbia
8
Decent stay
Pros:

Comfortable short stay. Was upgraded to an executive room but even that was quite small, NYC size. Clean room and decent bathroom, but strong moisture/mildew odor. It was fine once you got used to it. Would stay in a newer hotel next time.

2025-11-16 • via Tripadvisor