Quality Hotel Conference Center Cincinnati Blue Ash

It was a beautiful place very quiet and intriguing. Nice set up clean

N/A

The hotel seems barely functional. The ice machines are all broken, Beth faucets won’t shut off, stairway carpet is patched with duct tape, complimentary breakfast is only cereal and yogurt, and the exterior is overgrown with weeds .
It appears 75% of the facility is shut down for various reasons

My stay went well

Woken up by management banging on my door at 11:30pm accusing me of multiple calls to the front desk and hanging up. Manager came in and unplugged the phone from the wall. No apologies or accountability that their equipment is crap.

If you are expecting the same hotel and rooms portrayed in the photos keep looking. This is not that hotel. The photos you see are of once nice and great hotel. This is no longer. The reality of this hotel is that is in now run down dirty broken shell of what it once was. (No exaggeration) We arrived to an empty parking lot with grass growing up through the cracks in the pavement. Went in. Checked in. Walked through the hotel to our room. It is all run down. Moldy tile ceiling tiles with water damage all over. Plants that have not been watered in years it looks like. All dead except the fake ones. Everything is covered in dust and dirt. The photo of that pool area in the photos. Imagine that abandoned for 10 years and that is the current state. The room smelled like cigarettes. Pee stains on the mattress cover. Not someone peed on it and it had been washed stain. Bright Bright yellow not been washed pee stain. Door knobs falling apart. The outside doors, no need for a key card they are just broken. Anyone can just go in and out as they wish. If you took the time anyone could probably walk in the back door of the hotel just go shake a door knob you have a free room. I have seen some shady dirty cheap hotels in my day. This one takes the cake no doubt. We were there 15 minutes and said no thank you. Checked back out and went to a different hotel. I can't even imagine what the breakfast would of been like. I wish we would of taken photos.

An old Crown plaza probably awesome in its day. No refrigerator or microwave in our room, breakfast a joke, cold cereal, hot cereal and a piece of fruit, maybe yogurt. No to go cups with coffee. Staff sitting outside when we arrived outside smoking weed.

The pictures online made it look better than what it really was. It was very outdated. The beds were so broke down they were very uncomfortable we woke up hurting so bad after sleeping on the mattress. It wasn't nasty but it just wasnt what i was expecting at all. There is a bob evans and a gas station right in front of the hotel. They had a heated pool which was very very nice. The bottom of the pool looked very nasty but i guess it is just stained. I will probably not stay there again but i guess for $100 you get what you pay for. And the staff was really friendly .

I wish I could give zero stars. Couldn't figure out which entrance to go in, drove around the building twice. A side door appeared to have some access, the front door where I finally did enter was woefully unlit, a single staff person behind several signs that were off putting. I did not feel comfortable so I left and Expedia will not credit me back because the property won't agree to it. I think Expedia should pull this listing from there offerings and refund my money, but it was booked under a no cancellation policy and so they won't.

Now Expedia won't submit this review. It says I have profanity that needs to be taken out. There is none.

The room was clean and comfortable, if showing some age. I was surprised at how empty the hotel appeared. The breakfast was wanting but since there is a Bob Evans in easy walking distance, this was not an issue. It is very easy location to get quick access to I-71 and therefore most everywhere in town.

Sheets were very very very dirty

Old dirty carpet, Vomit in stairwell, broken elevator, Breakfast offerings were Cereal and Luke warm coffee. It felt like you were in an abandoned building from the 90’s

When arriving, this hotel doesn’t look like much from the outside. However, the lobby area, pool area, breakfast area and rooms were well maintained and clean. The service we received was amazing. We booked this hotel for a one night trip to Cincinnati and the hotel accommodated our group of six very well. We spent the evening playing in the pool. The pool atrium was warm and clean. The pool water was warm and had jets running continuously filtering more warm water making the experience very enjoyable. The beds were firm, pillows soft, and the AC was strong and cold.

Overall, first impression wasn’t great, but I am very pleased we gave the hotel the benefit of the doubt.

Plenty of things nearby including a gas station and Bob Evans right near the parking lot. I read a lot of horrible reviews and considered canceling last minute, so I will try to address the things I read. Yes, the pool has weird hours and live plants which make it look in disrepair. Yes, there need to be updates- painted outside and better furniture in common areas. Breakfast in the morning is seriously lacking compared to other places. Our keys were not working, but the manager came in because it was a simple battery change on the door. The room was clean. The staff was always there the moment we came in and they worked really hard to address the needs of every customer at all times. It is a hotel and it serves its purpose- providing a safe, clean stay with easy access to area dining and travel needs. I would stay there again. People who give this hotel very bad reviews are obviously expecting the Waldorf. This is a middle of the road place for middle of the road people.