Best Western Plus Kansas City Airport - KCI East

Hotels
Best Western Plus
8.2 (854 reviews)
11130 Northwest Ambassador Drive , Kansas City , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean accommodations
Friendly staff
Convenient location
Spacious rooms
Cons:
Issues with cleanliness in some rooms
Limited dining options
Mechanical issues with amenities

Categories

Cleanliness
7.66
Mixed sentiment; some reviewers praised cleanliness while others reported issues.
Service
9.13
Overall positive sentiment with many guests praising the staff's kindness and helpfulness.
Location
8.67
Convenient location near the airport, noted positively by several guests.
Room Quality
8.12
General satisfaction with room quality, although some issues were reported.
Amenities
7.65
Some amenities such as breakfast were appreciated, but there were notable complaints regarding the lack of certain facilities.
Value for Money
8.11
Perceived as good value, with some guests expressing satisfaction with the pricing.
Food and Beverage
7.66
Mixed reviews; breakfast was praised, but lack of restaurant options was a downside.
Overall Experience
8.63
Overall positive experience highlighted by guests, despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:07

Property Description

Modern Accommodation with Convenient Amenities

Fitness Center and Shared Lounge: Stay active and unwind during your stay with access to our fitness center and shared lounge.

Family-Friendly with Sun Terrace: Enjoy quality time with your loved ones in our family rooms and relax on the sun terrace.

Complimentary Breakfast and Airport Transfers: Start your day right with a buffet or continental breakfast and take advantage of our free airport transfers.

Experience comfort and convenience at Best Western Plus Kansas City Airport - KCI East. Book now for a memorable stay!

Important information:

Please note that if parking outside of stay dates, the cost is USD 7.00 per day.

Please call the hotel directly for shuttle times or for pick up and drop off.

Please note that shuttle runs from 4am to 11pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 854 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 8.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
D
dennis solo_traveller us
5
It was okay to sleep in overnight
Pros:

Needs updating

Cons:

Carpet was bad

2026-08-13 via Nuitee
M
Michael solo_traveller us
5
Will not return
Pros:

$

Cons:

False advertising!!
we arrived about 9 pm, expecting a drink and snack station as shown in pictures. We had had no dinner, and were hungry after our long flight.
Clerk said, oh, we took that down. Then take down the picture!!

2026-08-12 via Nuitee
J
Jody couple us
9
2026-08-12 via Nuitee
M
Mark solo_traveller us
5
Pros:

Great location good parking food was good .

Cons:

The TV did not work at all had to use my game console as the TV and the bathroom took forever to drain the water out of the bathtub

2026-08-10 via Nuitee
V
Victor solo_traveller us
6
No attention to detail.
Pros:

Comfortable bed, easy airport access

Cons:

Staff members were incompetent. They did not attend evening call from room. Shuttle service to airport wasnt called until after 2 requests. The rooms were wet from ac moisture. No body wash in dispenser. Bathroom Outlet nonfunctional. Only had pet floor rooms available even though we booked well ahead. Was surprised when I asked for a receipt and had to go find some paper to fill the printer.

2026-08-10 via Nuitee
E
Eduardo family_with_children gt
9
ESTARAS BIEN
Pros:

Tiene lo que necesitas para estar comodo, personalmente volveria a hospedarme en un futuro.

Cons:

La verdad no tengo nada malo que decir

2026-08-09 via Nuitee
W
Wei-Ting solo_traveller us
8
Pros:

Location and price and breakfast

Cons:

Cleanliness and room’s musty smell

2026-08-09 via Nuitee
D
David Sansonnens solo_traveller ch
8
2026-08-05 via Nuitee
A
Arden solo_traveller us
8
2026-08-04 via Nuitee
G
gmhurst51 Solo travel Encinitas, California
2
Just an awful experience.
Pros:

My experience included being ravaged by bedbugs in room 116. Extremely painful experience that left me with hundreds of toxic and inflamed bites which were just gross

2026-07-27 via Tripadvisor
C
cancuncrazyI Family
10
Best Value Best Western Plus!
Pros:

My brother and I always stay here when we go to America's Auto Auction. Every time we stay there they've done something to improve the hotel. They've gone to not offering much when we first started staying to now offering a very complete free breakfast, adding bar service, always room improvements and, this last time they were in the process of upgrading all the TV's to 55" Samsung tv's. I don't get this nice of things in much more expensive hotels. This room was $108! I would suggest this ahead of any of the other hotels in the airport, Zona Rosa area. It's not a 5 star hotel but, I gave it a 5 rating considering it's a Best Western!

2026-07-25 via Tripadvisor
L
Lorinda solo_traveller us
8
I will try other Best Western Plus properties in my future travels.
Pros:

Staff enabled me to print my boarding pass. Good breakfast, but sausage not bacon. Very quiet room. Good shower pressure. I wasn't charged extra even though I checked out a few minutes after 11 am. Good and easy wi-fi access. Parking was great!

Cons:

I had a little difficulty adjusting the air conditioning to my comfort level. The orange juice tasted a little off. The fire door at the bottom of the stairs on the first floor slammed like a bomb going off, every time. I mentioned one problem to the staff, but I forget what it was.

2026-07-25 via Nuitee
P
Porter solo_traveller us
10
Pros:

Good Breakfast. Working Ice Maker.

Cons:

No Freezer in Minifridge

2026-07-24 via Nuitee
C
Christina family_with_children us
5
The room served its purpose as a place to sleep with my family near the airport before early flight.
Pros:

The room served its purpose as a place to sleep before an early flight. Staff was friendly.

Cons:

The room was musty smelling and very humid to the point where the bathroom floor was damp and sticky.

2026-07-24 via Nuitee
K
Kaitlin solo_traveller us
8
2026-07-23 via Nuitee
N
Nathaniel couple us
10
2026-07-23 via Nuitee
S
Schuerman couple us
10
2026-07-23 via Nuitee
G
Geneva couple us
9
2026-07-22 via Nuitee
D
Debora solo_traveller us
8
Kansas City
Pros:

Clean

Cons:

Noisy air conditioner that ran every 15 minutes all night long

2026-07-20 via Nuitee
M
Mindy family_with_children us
7
Overall good.
Pros:

Breakfast was very good, loved having access to the pool and having a workout room.

Cons:

The pool was like an ice cube. We stayed 4 nights and every time we would swim it was so cold.

2026-07-18 via Nuitee