DoubleTree by Hilton Montgomery Downtown

Hotels
•
Doubletree by Hilton
7.4 (555 reviews)
120 Madison Avenue , Montgomery , US
+1 334-245-2320

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor maintenance
Lack of amenities

Categories

Cleanliness
6.29
Many reviews mention the hotel as run down and needing maintenance.
Service
9.26
Overall staff received positive feedback but some experiences were subpar.
Location
9.3
The location was noted as convenient and perfect for visiting landmarks.
Room Quality
6.25
Room quality was frequently critiqued for being run down and uncomfortable.
Amenities
6.28
Amenities were frequently unavailable or not up to standard.
Value for Money
7.24
Guests expressed concerns over not getting value due to poor amenities.
Food and Beverage
6.29
No food and beverage options were mentioned, implying a lack thereof.
Overall Experience
8.26
Mixed experiences with some positive feedback on service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:00

Property Description

Convenient Location and Amenities
Situated just a short stroll from Riverfront Park and the Coosa River, our hotel offers a prime location for both leisure and business travelers. Enjoy complimentary WiFi, a fitness center, and a cozy bar during your stay.

Comfortable Guest Rooms
Unwind in our well-appointed guest rooms featuring modern amenities like a flat-screen TV, work desk, and ergonomic chair. Rest assured with conveniences such as a hairdryer and laptop safe in each room.

Delightful Dining Experience
Savor delicious Southern-inspired dishes at DoubleTree, our on-site restaurant, which also boasts a full-service bar. Start your day with a hearty breakfast and end it with a satisfying dinner.

Experience the best of Montgomery with us - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 555 reviews
Cleanliness: 6.29
Service: 9.26
Location: 9.3
Room Quality: 6.25
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 6.29
Overall Experience: 8.26
M
Maurice • solo_traveller • us
1
Pros:

The location was good

Cons:

I reserved 2 king bed rooms, got there after 4 but only room 104 was ready at the time so didn't go to the second 1, 302 until that night when returning to notice it was 2 beds instead of the king I reserved, called the front desk and chic had attitude saying oh well nothing she can do bout it but give me a manager number, was like wow and got off phone

2026-09-14 • via Nuitee
W
William • extended_group • us
8
Glad I stayed at the Doubletree!
Pros:

The room was clean and comfortable. The shower was wonderful and had lots of pressure. I slept well. The hotel was close to the location we were working in.

Cons:

I would have preferred a light blanket instead of a thick insulated goose down blanket.
The cost for breakfast too expensive.

2026-09-14 • via Nuitee
J
James • couple • gb
5
Basic simple nothing special
Pros:

Centrally located and clean

2026-09-10 • via Nuitee
T
Tyler • extended_group • us
10
Cons:

We traveled with 3 kids and wish there would have been a pool.

2026-08-31 • via Nuitee
F
Fenita • couple • us
1
Nasty not worth the money!!!!!
Pros:

Absolutely nothing!!!!!!

Cons:

This was the worst stay of my life , Nasty!!!!! Customer service was awful.

2026-08-28 • via Nuitee
K
Kiera • couple • us
10
2026-08-18 • via Nuitee
E
Elodie • family_with_children • fr
5
2026-08-17 • via Nuitee
D
Debbie • couple • us
10
2026-08-11 • via Nuitee
K
Kemesha • couple • us
10
2026-08-09 • via Nuitee
B
bwa529 • Couples • Saint Louis, Missouri
4
Helpful friendly staff, but a shabby hotel.
Pros:

We were scheduled for 2 nights at this hotel, but checked out after 1 night. Although staff were friendly, the condition of this property was terrible. Our room was not clean, windows in room were so clouded that it made any kind of view impossible. We stay at Hilton properties exclusively, and this one was one of the worst. Even the hallway leading from the elevator to our room was dirty. Just a shabby hotel. Would not stay here again.

2026-07-30 • via Tripadvisor
W
Wendell • couple • us
10
2026-07-25 • via Nuitee
D
Denise • couple • us
1
horrible experience with the room, we left
Pros:

the bar staff was great

Cons:

the room should have been condemned

2026-07-15 • via Nuitee
J
Jennifer • couple • us
3
2026-07-14 • via Nuitee
M
Mitchell • extended_group • us
8
Overall, my stay at the hotel was very pleasant
Pros:

Breakfast was delicious and the server was very nice. Great location spot for breakfast.

Cons:

Bottom part of Bathroom door didn't clear the floor of the bathroom apparently not totally on its henges. Room smelled a little moldy.

2026-07-12 • via Nuitee
T
Terry • couple • us
4
Won’t stay again. Bad reflection on Hilton
Pros:

Location

Cons:

Dirty, outdated, poor service

2026-07-07 • via Nuitee
C
Cathy • solo_traveller • us
4
Needs to complete construction before renting rooms on the floors.
Pros:

The staff was very helpful and friendly.

Cons:

There was, so much construction on the floor, plastic everywhere, the curtains were dry rotted and torn. And the room had an old mildew smell.

2026-07-06 • via Nuitee
D
Deonna • couple • us
8
Overall it was great
Pros:

Location, I was there for work and it was 3 minutes away

Cons:

The lack of communication with the 3rd party, I cancelled a stay for certain nights and rebooked; the hotel never got the cancellation or the rebooked for the new dates

2026-07-03 • via Nuitee
D
Deonna • couple • us
8
2026-07-03 • via Nuitee
T
Taylor • couple • us
10
2026-06-28 • via Nuitee
W
William • couple • us
1
Hotel from hell.
Pros:

Nothing it was terrible. Worst hotel I have ever attempted to stay in.

Cons:

Bugs, room door wouldn't lock, tv wouldn't turn on, curtains tore, horrible smell, wouldn't give a refund when we was only there 2 mins max.

2026-06-23 • via Nuitee