DoubleTree by Hilton Montgomery Downtown

I know it's a little thing, but I didn't get a cookie that you guys are famous for. Also, the shower was a mess, the curtain wouldn't stay where it needed to, so it got water all over the bathroom floor. The water pressure was really hard, but I understand that you may not be able to fix that. Last complaint would be breakfast, I did not know I needed to pay for it, and no one was there to tell me. I started eating and as I was halfway done an employee told me I needed to pay $21 for the breakfast. If I would have known it was that expensive, I would not have eaten here. I feel like if you're going to charge people for breakfast there needs to be an employee there letting people know before they are halfway done eating. The price vs what I got was very poor, I've had nicer breakfasts at hotels with the cheap free breakfast. Overall, it was a rather disappointing stay.

Nothing

Room was very disappointed not clean well holes in curtains

The front desk person was not friendly at all. The parking was terrible and I had to park in the lower deck. The lower deck was dark and isolated. As a single female traveling alone I felt it was an unsafe position to be put in. Also, they charged $15 to park in a place that I was already laying to stay. I feel like this is unnecessary. Especially because of the lack oof parking in a decently lit area. The room did not have very good lighting and I felt like I had to get ready basically in the dark.

The service. We had 4 people per the reservation in our room and we were repeatly given 1-2 towels. When we asked for towels the first night, they stated that they couldn’t get us more until the next morning, so they gave us hand towels and the bath mat towels to dry off with. Not ok. The next day, they only gave us 1 towel in a bag on the door handle. Then they cleaned the room and took all of the dirty items of course and didn’t replace any of the towels, so now we had 0. When I went to the front desk, they didn’t seem to care and didn’t call until I said I wanted the towels now. The towels never came. I had to borrow towels from the family that lived in town that we were visiting. I paid almost $900 for this room and couldn’t get any damn towels. We won’t stay here again.

The bathroom had no ventilation and you felt like you were going to choke from the heat.

The bed was not comfortable

Charging $14 for outdoor and insecure parking at a crap hotel like this is ridiculous. Bar staff tried to charge us $32 for a meal we didn’t order. This whole place feels like a scam setup

There was a ceiling patch in shower, it looked like the repair was done a while ago, but nobody came back to finish it up. The sink faucet leaked at the base where it attached to the vanity, every time you used the faucet it covered the vanity with water. Only one light in the bathroom worked, the other flickered now and then. Their website states the bar and restaurant are open 7 days a week, the bar never opened. The traffic noise was loud, like we had an open window. I have stayed in hotels by the airport and not heard that much outside noise. We had to ask for a hair dryer; they brought us an iron! The thermostat 's numbers were not working; we could not tell what the temp was set at. The staff was not well informed about the hotel. They did not know the bar would not be open, or that the ice maker on our floor was not working. The hotel needs maintenance, desperately, If the rest of the rooms are like ours, they need to shut down and revamp the entire hotel.

I did not like the parking. House keeper did not clean the room. Hotel did not have any clean towels and one of the lights did not work, which made the room dark.

Nothing

Not enough parking. The underground parking lot was atrocious, and look like it hadn’t been cleaned in years. The underground parking lines were faded. There were chairs that look like it came from a lunchroom sitting outside randomly. Justin feel safe parking in my car downstairs.

The parking was not great at all. It was flooded and had a bad smell. Messed up.my shoes.

Never liked it