DoubleTree by Hilton Montgomery Downtown

Hotels
•
Doubletree by Hilton
6.1 (402 reviews)
120 Madison Avenue , Montgomery , US
+1 334-245-2320

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Convenient central location
Helpful / friendly staff (front desk, housekeeping, bar)
Breakfast described as delicious
Some rooms noted as clean and comfortable
Close to work/attractions
Cons:
Poor cleanliness (stains, mildew, dirty hallways)
Room quality issues (wrong beds, shower leaks, torn curtains, smells, bugs)
Inconsistent / at times poor customer service (attitude, refund issues)
Missing amenities (no pool, no fridge in some rooms) and construction
Unexpected charges / expensive breakfast and parking

Categories

Cleanliness
3
Multiple reviews report stained linens, mildew smell, dirty hallways, clouded windows and generally 'nasty' rooms — cleanliness is a clear weakness.
Service
8.5
Service is mixed but leans positive overall: several guests praised helpful, friendly front-desk and housekeeping staff and bar staff, though a few reports note poor customer service and attitude from some employees.
Location
9.5
Consistently praised as centrally located and convenient for work/attractions; multiple guests cited location as a major positive.
Room Quality
3.5
Frequent complaints about wrong bed types, stained linens, uncomfortable beds, shower/door problems, torn curtains, mildew/mold smells, and even bugs — room condition is notably poor.
Amenities
4.5
Amenities have gaps: guests noted no pool, missing in-room refrigerator, construction on floors, dry-rotted curtains and undisclosed parking fees — limited and inconsistent amenities.
Value for Money
4
Multiple comments that the hotel is 'not worth the price', with complaints about expensive breakfast and unexpected parking charges; value is below average.
Food and Beverage
8.5
Breakfast was described as delicious by several guests and servers received praise, though some found the breakfast cost high or lacking complimentary options.
Overall Experience
7.3
Mixed overall: many negative reports about room condition and value are offset by strong location and several instances of very helpful staff and good breakfasts, producing a middling-to-slightly-positive aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location and Amenities
Situated just a short stroll from Riverfront Park and the Coosa River, our hotel offers a prime location for both leisure and business travelers. Enjoy complimentary WiFi, a fitness center, and a cozy bar during your stay.

Comfortable Guest Rooms
Unwind in our well-appointed guest rooms featuring modern amenities like a flat-screen TV, work desk, and ergonomic chair. Rest assured with conveniences such as a hairdryer and laptop safe in each room.

Delightful Dining Experience
Savor delicious Southern-inspired dishes at DoubleTree, our on-site restaurant, which also boasts a full-service bar. Start your day with a hearty breakfast and end it with a satisfying dinner.

Experience the best of Montgomery with us - book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.1
Based on 402 reviews
Cleanliness: 3
Service: 8.5
Location: 9.5
Room Quality: 3.5
Amenities: 4.5
Value for Money: 4
Food and Beverage: 8.5
Overall Experience: 7.3
C
Craig • couple • us
8
Pros:

Location

Cons:

Room was to dark,water from the shower all over the floor

2026-10-31 • via Nuitee
S
Stuart • couple • us
2
Wouldn’t recommend others to stay here.
Cons:

I booked a king bed room and ended up with 2 full size beds, no refrigerator. Linens had stains, bed uncomfortable, shower barely worked.

2026-10-25 • via Nuitee
R
Roshoain • couple • us
10
Pros:

Housekeeping and the front desk gave excellent service

2026-10-22 • via Nuitee
L
Lumpkin • extended_group • us
6
My stay was good
Pros:

Breakfast was delicious!

Cons:

Nothing

2026-10-16 • via Nuitee
F
Franco • family_with_children • it
8
2026-10-12 • via Nuitee
S
Sergei • solo_traveller • il
8
2026-10-10 • via Nuitee
M
Maurice • solo_traveller • us
1
Pros:

The location was good

Cons:

I reserved 2 king bed rooms, got there after 4 but only room 104 was ready at the time so didn't go to the second 1, 302 until that night when returning to notice it was 2 beds instead of the king I reserved, called the front desk and chic had attitude saying oh well nothing she can do bout it but give me a manager number, was like wow and got off phone

2026-09-14 • via Nuitee
W
William • extended_group • us
8
Glad I stayed at the Doubletree!
Pros:

The room was clean and comfortable. The shower was wonderful and had lots of pressure. I slept well. The hotel was close to the location we were working in.

Cons:

I would have preferred a light blanket instead of a thick insulated goose down blanket.
The cost for breakfast too expensive.

2026-09-14 • via Nuitee
J
James • couple • gb
5
Basic simple nothing special
Pros:

Centrally located and clean

2026-09-10 • via Nuitee
T
Tyler • extended_group • us
10
Cons:

We traveled with 3 kids and wish there would have been a pool.

2026-08-31 • via Nuitee
F
Fenita • couple • us
1
Nasty not worth the money!!!!!
Pros:

Absolutely nothing!!!!!!

Cons:

This was the worst stay of my life , Nasty!!!!! Customer service was awful.

2026-08-28 • via Nuitee
K
Kiera • couple • us
10
2026-08-18 • via Nuitee
E
Elodie • family_with_children • fr
5
2026-08-17 • via Nuitee
D
Debbie • couple • us
10
2026-08-11 • via Nuitee
K
Kemesha • couple • us
10
2026-08-09 • via Nuitee
B
bwa529 • Couples • Saint Louis, Missouri
4
Helpful friendly staff, but a shabby hotel.
Pros:

We were scheduled for 2 nights at this hotel, but checked out after 1 night. Although staff were friendly, the condition of this property was terrible. Our room was not clean, windows in room were so clouded that it made any kind of view impossible. We stay at Hilton properties exclusively, and this one was one of the worst. Even the hallway leading from the elevator to our room was dirty. Just a shabby hotel. Would not stay here again.

2026-07-30 • via Tripadvisor
W
Wendell • couple • us
10
2026-07-25 • via Nuitee
D
Denise • couple • us
1
horrible experience with the room, we left
Pros:

the bar staff was great

Cons:

the room should have been condemned

2026-07-15 • via Nuitee
J
Jennifer • couple • us
3
2026-07-14 • via Nuitee
M
Mitchell • extended_group • us
8
Overall, my stay at the hotel was very pleasant
Pros:

Breakfast was delicious and the server was very nice. Great location spot for breakfast.

Cons:

Bottom part of Bathroom door didn't clear the floor of the bathroom apparently not totally on its henges. Room smelled a little moldy.

2026-07-12 • via Nuitee