Spark by Hilton Ponce

Hotels
•
Spark by Hilton
7.9 (948 reviews)
103 Turpo Industrial Park , Ponce , pr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly Staff
Good location
Cons:
Dirty rooms
High price for inadequate services

Categories

Cleanliness
6.4
Several reviews mentioned dirty carpets, wet conditions, and inadequate cleaning.
Service
9.9
Friendly and accommodating staff were frequently mentioned.
Location
9.4
Convenient location near the family and airport but needs more nearby amenities.
Room Quality
7.9
Issues with room temperature controls and reports of condition affect the rating.
Amenities
7.9
Piscina was appreciated, but reports of broken facilities and lack of children's meals impacted perception.
Value for Money
6.4
High complaints regarding cleanliness and facilities do not justify the price.
Food and Beverage
6.4
Lack of children's meal options and general complaints about food service.
Overall Experience
8.9
Some guests had enjoyable experiences but serious issues affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:34

Property Description

Outdoor Pool and La Perla Restaurant
Enjoy a refreshing swim in the outdoor pool or indulge in delicious meals at La Perla Restaurant.

Hot Tub, Children's Pool, Gym, and Game Room
Relax in the hot tub, let the kids have fun in the children's pool, stay active in the gym, and enjoy some leisure time in the game room.

Free Wi-Fi, Air-Conditioned Rooms, and On-Site Dining
Stay connected with free Wi-Fi, unwind in comfortable air-conditioned rooms, and savor fine dining at the on-site restaurant.

Experience the perfect blend of relaxation and entertainment at Caribe Hotel Ponce. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that renovation work will be carried out from 22/04/2025 to 30/11/2025 and some facilities will be effected.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 948 reviews
Cleanliness: 6.4
Service: 9.9
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 8.9
R
Raymundo • couple • us
10
Pros:

Everything

2026-03-19 • via Nuitee
M
Mafalda • couple • pt
1
Bad communication
Cons:

They never reply to my mails

2026-03-19 • via Nuitee
W
Wilma • couple • us
6
Overpriced and mistreated
Pros:

Room was always clean. Breakfast was good.

Cons:

One particular staff implemented her own hotel rooms and harass my niece that I haven’t seen her in a couple years.. saying that visitors were not allowed. First time I’m hearing this. No one notified me verbally or written when I checked in that I couldn’t receive any visitors?? Very I’m unfortunate because the rest of the staff was very friendly. I will definitely stay in the Holiday inn instead for my next 2 upcoming visits.

2026-03-19 • via Nuitee
T
Teofilo • couple • pr
9
2026-03-16 • via Nuitee
S
Shiara • extended_group • pr
10
Pros:

Everything was very clean and the staff at the counter was very nice. The outdoor area with the pool was big and the breakfast was delicious.

Cons:

One specific person in the breakfast area getting the room numbers was not particularly nice with the people in general. Implied that somebody lied because she already had their room number and asked for proof not too nice and looked not happy when people came back to the line to get something else.

2026-03-15 • via Nuitee
A
Antonio • couple • us
10
2026-03-10 • via Nuitee
H
Héctor • couple • pr
8
Pros:

Buen precio

Cons:

No elevador

2026-03-10 • via Nuitee
G
Griselda • couple • us
9
Excelente y acogedor
Pros:

La amabilidad de los empleados

2026-03-09 • via Nuitee
H
Hector • couple • pr
8
2026-03-08 • via Nuitee
M
Madeline • solo_traveller • pr
10
Pros:

El trato del personal muy bueno

Cons:

Todo bien

2026-03-08 • via Nuitee
Y
Yessenia • family_with_children • pr
10
Me sentí como estar en EU
Pros:

Excelente ame el lugar super ligero todo

2026-03-08 • via Nuitee
S
Sulficio • couple • us
7
Stay is okay.
Pros:

It’s clean, staff are friendly

Cons:

I think that the hallway could use a little renovation.

2026-03-08 • via Nuitee
J
Jackmarie • family_with_children • pr
10
2026-03-05 • via Nuitee
L
Luis • couple • pr
9
Awesome, looking for another one…
Pros:

Staff courtesy

Cons:

Nothing

2026-03-05 • via Nuitee
B
Barbara • couple • us
10
Pros:

Good breakfast, lots of choices. Close to airport. Helpful, friendly staff

2026-03-04 • via Nuitee
C
Cartagena • couple • pr
10
Pros:

Todo se ve bien, bonito.

Cons:

Las almohadas terribles.

2026-03-03 • via Nuitee
O
Ortiz • couple • us
8
Pros:

Price and beds

Cons:

Some bad Odors

2026-03-02 • via Nuitee
L
Lebron Reyes • couple • us
10
Pros:

Trato del personal

2026-03-02 • via Nuitee
E
evelyn • couple • us
10
Espectacular
Pros:

Todo

2026-03-01 • via Nuitee
K
Karen • couple • pr
10
2026-02-28 • via Nuitee