Spark by Hilton Ponce

Hotels
•
Spark by Hilton
7.9 (948 reviews)
103 Turpo Industrial Park , Ponce , pr

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly Staff
Good location
Cons:
Dirty rooms
High price for inadequate services

Categories

Cleanliness
6.4
Several reviews mentioned dirty carpets, wet conditions, and inadequate cleaning.
Service
9.9
Friendly and accommodating staff were frequently mentioned.
Location
9.4
Convenient location near the family and airport but needs more nearby amenities.
Room Quality
7.9
Issues with room temperature controls and reports of condition affect the rating.
Amenities
7.9
Piscina was appreciated, but reports of broken facilities and lack of children's meals impacted perception.
Value for Money
6.4
High complaints regarding cleanliness and facilities do not justify the price.
Food and Beverage
6.4
Lack of children's meal options and general complaints about food service.
Overall Experience
8.9
Some guests had enjoyable experiences but serious issues affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:34

Property Description

Outdoor Pool and La Perla Restaurant
Enjoy a refreshing swim in the outdoor pool or indulge in delicious meals at La Perla Restaurant.

Hot Tub, Children's Pool, Gym, and Game Room
Relax in the hot tub, let the kids have fun in the children's pool, stay active in the gym, and enjoy some leisure time in the game room.

Free Wi-Fi, Air-Conditioned Rooms, and On-Site Dining
Stay connected with free Wi-Fi, unwind in comfortable air-conditioned rooms, and savor fine dining at the on-site restaurant.

Experience the perfect blend of relaxation and entertainment at Caribe Hotel Ponce. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that renovation work will be carried out from 22/04/2025 to 30/11/2025 and some facilities will be effected.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 948 reviews
Cleanliness: 6.4
Service: 9.9
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 8.9
S
Suheilly • family_with_children • pr
10
Pros:

Todo

2026-04-24 • via Nuitee
R
Raquel • couple • us
8
2026-04-23 • via Nuitee
E
evelyn • extended_group • us
10
Pros:

Todo

2026-04-23 • via Nuitee
M
Melendez • solo_traveller • pr
10
Pros:

El servicio, el.desayuno, cuartos super.comodos. Buena piscina.

Cons:

No puedo decir.nada malo

2026-04-21 • via Nuitee
E
Edwin R • solo_traveller • us
10
Family treatment!!
Pros:

Great customer service!! Impressive to say the least!!

2026-04-20 • via Nuitee
L
Luis A • solo_traveller • us
10
Excelente hotel
Pros:

Servicio, precio y facilidades excelente. Recomendado 100%

2026-04-20 • via Nuitee
J
Juliana • family_with_children • pr
10
Excelente
Pros:

Todo excelente

Cons:

N/a

2026-04-19 • via Nuitee
D
Diego • solo_traveller • pr
8
2026-04-15 • via Nuitee
K
Keishla • family_with_children • pr
9
2026-04-10 • via Nuitee
L
Lizbeth • extended_group • pr
10
2026-04-08 • via Nuitee
E
Erminia • family_with_children • us
6
Very comfortable room and spacious pool!
Pros:

The staff was amazing! Room was very comfortable. The hotel has a big pool. Complementary breakfast was very good.

Cons:

There is no elevator. Our room was in the rear of the hotel on the second floor. Making our stay a bit uncomfortable.

2026-04-08 • via Nuitee
C
Claribel • family_with_children • us
10
Great place and good location
Pros:

Nice

Cons:

None

2026-04-08 • via Nuitee
S
Sally Maria • couple • pr
10
Pros:

100% RECOMENDADO
Muy Buen Servicio de Desayuno y Coffee Bar
Gym Utilizado bastante comodo
Trotadora✅
Elíptica ✅

2026-04-07 • via Nuitee
S
Stgo • family_with_children • us
10
2026-04-07 • via Nuitee
J
Jesamaly • family_with_children • us
10
2026-04-06 • via Nuitee
L
Linda • couple • pr
9
2026-04-06 • via Nuitee
C
Correa • extended_group • pr
10
Pros:

Exelente

Cons:

Todo bien exelente

2026-04-06 • via Nuitee
T
tania • extended_group • pr
10
Feliz semana santa en la estadía Spark Hilton se pasa como en familia
Pros:

El servicio al cliente y el trato humanitario ya que pase por una operación y me trataron excelente

Cons:

Esto no aplica ya que me gustó todo

2026-04-05 • via Nuitee
N
Natalia • couple • pr
9
Tranquilidad en un lugar limpio
Pros:

Buen servicio y limpieza

Cons:

Todo bien , quizás un poco lejos la habitación

2026-04-05 • via Nuitee
Y
Yvonne • couple • us
10
Pros:

El upgrade que le dieron al hotel excelente!!

2026-04-04 • via Nuitee