Spark by Hilton Ponce

Hotels
•
Spark by Hilton
7.9 (942 reviews)
103 Turpo Industrial Park , Ponce , pr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly Staff
Good location
Cons:
Dirty rooms
High price for inadequate services

Categories

Cleanliness
6.4
Several reviews mentioned dirty carpets, wet conditions, and inadequate cleaning.
Service
9.9
Friendly and accommodating staff were frequently mentioned.
Location
9.4
Convenient location near the family and airport but needs more nearby amenities.
Room Quality
7.9
Issues with room temperature controls and reports of condition affect the rating.
Amenities
7.9
Piscina was appreciated, but reports of broken facilities and lack of children's meals impacted perception.
Value for Money
6.4
High complaints regarding cleanliness and facilities do not justify the price.
Food and Beverage
6.4
Lack of children's meal options and general complaints about food service.
Overall Experience
8.9
Some guests had enjoyable experiences but serious issues affected the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:34

Property Description

Outdoor Pool and La Perla Restaurant
Enjoy a refreshing swim in the outdoor pool or indulge in delicious meals at La Perla Restaurant.

Hot Tub, Children's Pool, Gym, and Game Room
Relax in the hot tub, let the kids have fun in the children's pool, stay active in the gym, and enjoy some leisure time in the game room.

Free Wi-Fi, Air-Conditioned Rooms, and On-Site Dining
Stay connected with free Wi-Fi, unwind in comfortable air-conditioned rooms, and savor fine dining at the on-site restaurant.

Experience the perfect blend of relaxation and entertainment at Caribe Hotel Ponce. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that renovation work will be carried out from 22/04/2025 to 30/11/2025 and some facilities will be effected.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PSE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 942 reviews
Cleanliness: 6.4
Service: 9.9
Location: 9.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 8.9
A
Alfonso • solo_traveller • us
10
excellent, will return
Pros:

room very clean, new furnishing and nice decors

Cons:

nothing to dislike.

2026-02-13 • via Nuitee
N
Naiska • couple • pr
8
2026-02-08 • via Nuitee
Z
zamot • couple • pr
10
2026-02-08 • via Nuitee
A
Alvarado Candelas • couple • pr
10
2026-01-28 • via Nuitee
P
Pedro • couple • us
10
2026-01-25 • via Nuitee
W
Wanda • couple • us
10
Great Hotel
Pros:

The staff are very pleasant and professional. Check in/out super fast! Reception staff I believe named Laurimarie, recommended me to use the pool...and I did! I had a wonderful relaxing time! The hotel is clean. Perfect location...close to Merceditas Airport, close to highways. The parking is private. The bed was comfortable. I loved my stay!

2026-01-25 • via Nuitee
E
Eliezer • extended_group • us
10
2026-01-23 • via Nuitee
M
Mart • solo_traveller • us
10
Loved it!
Pros:

Peaceful and pool should open 7am

Cons:

Pool hours, should open 7am, at sunrise

2026-01-23 • via Nuitee
A
Angelica • couple • us
9
2026-01-23 • via Nuitee
G
Glory Ann • couple • pr
8
Acogedor
Pros:

Remodelado

2026-01-22 • via Nuitee
J
Jesse T. • couple • pr
10
Cons:

The gps me guio a otro hotel Hilton no a este y perdi tiempo. Aún no registran la dirección en gps.

2026-01-21 • via Nuitee
M
Melany • couple • pr
10
2026-01-20 • via Nuitee
R
Ruben Vicente • couple • pr
9
2026-01-20 • via Nuitee
P
Petra • couple • us
8
2026-01-20 • via Nuitee
C
Carlos • solo_traveller • pr
10
Pros:

Lhe friendliness of the employees was spectacular.

Cons:

Lack of towel racks.

2026-01-20 • via Nuitee
P
Petra • couple • pr
7
2026-01-20 • via Nuitee
J
Juan • couple • us
6
Pros:

No breakfast

2026-01-19 • via Nuitee
W
William • couple • pr
10
2026-01-19 • via Nuitee
C
CESAR • family_with_children • pr
4
Pros:

Localizacion

Cons:

Si estan en remodelacion no debrian cobrar rate completo. Mucho polvo y pasillos cerrados.

2026-01-19 • via Nuitee
A
Alexis • couple • pr
9
2026-01-19 • via Nuitee