Burke and Wills Hotel Toowoomba

Hotels
8.8 (3135 reviews)
554 Ruthven Street , Toowoomba , AU
+61 7 4632 2433

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Room size
Issues with air conditioning
Parking availability

Categories

Cleanliness
8.35
Clean properties were mentioned; however, some rooms had issues like smoke smell and extractor fan disturbance.
Service
9.35
Numerous reviews praised the staff, highlighting their friendliness and helpfulness.
Location
9.55
The location was frequently mentioned as a significant advantage, with easy access to various attractions.
Room Quality
8.55
Most rooms were described positively, but there were complaints about size and a tripping kettle.
Amenities
8.35
Amenities were generally well-received, although some issues were noted with specific items like air conditioning.
Value for Money
8.85
General sentiment was that the experience was worth the price, though some mentioned it felt slightly expensive.
Food and Beverage
8.55
Food variety and service were praised; however, there were mentions of parking availability impacting overall experience.
Overall Experience
8.85
Overall positive experiences noted, despite some concerns about specific room issues and shower functionality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:15

Property Description

Central Location and Convenience
Burke and Wills Hotel is ideally situated in the heart of Toowoomba, just a short walk from major shopping centers and popular tourist spots.

Comfortable Rooms with City Views
Guests can unwind in well-equipped, air-conditioned rooms featuring modern amenities such as free WiFi, flat-screen TVs, and private balconies offering scenic city views.

Dining and Entertainment Options
Indulge in delicious meals at the on-site restaurant, grab a drink at the bar, or have a fun time in the games room.

Experience the best of Toowoomba at Burke and Wills Hotel - book your stay now for a memorable and convenient getaway.

Important information:

Please note that there is a 0.89% surcharge on Visa/Mastercard and 2.25% surcharge when you pay with a American Express or JCB.

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Location

Guest Reviews

8.8
Based on 3135 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.55
Room Quality: 8.55
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.55
Overall Experience: 8.85
C
Cathie • couple • au
10
Pros:

Nice clean comfy room. Lovely friendly acvomodating staff.Great food at restaurant and breakfast buffet.

2026-10-24 • via Nuitee
C
Chris • couple • au
8
Excellent for proximity to empire theatre
Pros:

friendly staff

Cons:

breakfast buffet tired and boring

2026-10-24 • via Nuitee
T
Toro • couple • au
10
Pros:

Excellent customer service. Great communication and attention to client needs.

2026-10-22 • via Nuitee
E
Eliza • couple • au
9
Excellent location, friendly staff, clean and tidy
Pros:

Location, breakfast buffet

Cons:

The ensuite was small, which was okay but the placement of the toilet was not ideal. We had to turn our shoulders on an angle to be able to sit. It might sound like nit-picky thing but it was very uncomfortable for us both as we have broad shoulders.

2026-10-22 • via Nuitee
C
carol • couple • au
9
Great hotel and restaurant in central location.
Pros:

The location to town centre. It was a compact room and perfect for a short stay. The room was clean and the bed was very comfortable!

Cons:

I wasn’t a fan of the bathroom layout., and I didn’t like the shelving in the shower because of where they were located. Otherwise bathroom was functional and clean.

2026-10-21 • via Nuitee
G
Gardner • couple • au
7
2026-10-21 • via Nuitee
K
Kerrie • solo_traveller • au
10
Great location with restaurant onsite made travelling easy
Pros:

Centrally located. Really comfy bed & the best pillows

2026-10-21 • via Nuitee
I
Isabelle • couple • au
10
2026-10-20 • via Nuitee
M
Mark • couple • au
9
2026-10-18 • via Nuitee
B
Brigid • couple • au
10
Excellent stay. Staff were brilliant
Pros:

Location , restaurant, staff, rooms,

Cons:

Shower door kept leaking water everywhere

2026-10-18 • via Nuitee
T
Tish • couple • au
9
Great location. Comfortable clean room.
Pros:

Great central location. Very clean. Close to shopping, cafes, restaurants.

2026-10-18 • via Nuitee
N
Nigel • couple • au
9
Pros:

Clean, quiet, friendly staff. Close to Red Hot Summer festival venue and centre of town. Worked perfectly.

2026-10-18 • via Nuitee
M
Ms Kylie • couple • au
8
Pros:

Location

Cons:

A bit dated

2026-10-18 • via Nuitee
J
Jeffrey • couple • au
10
2026-10-18 • via Nuitee
M
Mark • couple • au
10
Definitely will go back and stay there for our next trip.
Pros:

Friendly and helpful staff, convenient location.

Cons:

Limited on site car parking

2026-10-17 • via Nuitee
A
Allan • couple • au
10
Pros:

The room was perfect for us.

Cons:

We couldn't stay longer 😔

2026-10-15 • via Nuitee
T
Tresta • extended_group • nz
10
Enjoyable stay
Pros:

Location and cleanliness. Restaurant had good value and nice meals

2026-10-14 • via Nuitee
B
Brad • solo_traveller • au
9
2026-10-13 • via Nuitee
A
Alison • couple • au
9
2026-10-12 • via Nuitee
D
Damien • couple • au
10
Pros:

Superb Location

Cons:

On site parking was hit n miss

2026-10-11 • via Nuitee