Burke and Wills Hotel Toowoomba

Hotels
8.8 (3010 reviews)
554 Ruthven Street , Toowoomba , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Room size
Issues with air conditioning
Parking availability

Categories

Cleanliness
8.35
Clean properties were mentioned; however, some rooms had issues like smoke smell and extractor fan disturbance.
Service
9.35
Numerous reviews praised the staff, highlighting their friendliness and helpfulness.
Location
9.55
The location was frequently mentioned as a significant advantage, with easy access to various attractions.
Room Quality
8.55
Most rooms were described positively, but there were complaints about size and a tripping kettle.
Amenities
8.35
Amenities were generally well-received, although some issues were noted with specific items like air conditioning.
Value for Money
8.85
General sentiment was that the experience was worth the price, though some mentioned it felt slightly expensive.
Food and Beverage
8.55
Food variety and service were praised; however, there were mentions of parking availability impacting overall experience.
Overall Experience
8.85
Overall positive experiences noted, despite some concerns about specific room issues and shower functionality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:15

Property Description

Central Location and Convenience
Burke and Wills Hotel is ideally situated in the heart of Toowoomba, just a short walk from major shopping centers and popular tourist spots.

Comfortable Rooms with City Views
Guests can unwind in well-equipped, air-conditioned rooms featuring modern amenities such as free WiFi, flat-screen TVs, and private balconies offering scenic city views.

Dining and Entertainment Options
Indulge in delicious meals at the on-site restaurant, grab a drink at the bar, or have a fun time in the games room.

Experience the best of Toowoomba at Burke and Wills Hotel - book your stay now for a memorable and convenient getaway.

Important information:

Please note that there is a 0.89% surcharge on Visa/Mastercard and 2.25% surcharge when you pay with a American Express or JCB.

Guests are required to show a photo ID and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3010 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.55
Room Quality: 8.55
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.55
Overall Experience: 8.85
P
Phoebe • couple • au
7
2026-06-20 • via Nuitee
K
Kathrine • couple • au
10
Great place to atay fantastic rooms and friendly staff
Pros:

Clean and modern

Cons:

Nothing

2026-06-18 • via Nuitee
S
Shaun • couple • au
10
Pros:

Location clean helpful staff

2026-06-18 • via Nuitee
M
Mina Bellomo • solo_traveller • au
8
2026-06-18 • via Nuitee
N
Nicola • couple • au
5
It was ok only . Great staff , needs work on their facilities
Pros:

Great location and excellent service

Cons:

The rooms were small and the toiletries were awful and cheap

2026-06-17 • via Nuitee
J
John • solo_traveller • au
8
Very easy, very nice.
Pros:

Overall, a nice easy stay in a comfortable clean and well laid out room. Staff friendly and helpful.

Cons:

The car park is small.
The numbers for floors in the lift are hard to read in the subdued light.

2026-06-15 • via Nuitee
V
Vasilios • solo_traveller • au
10
2026-06-14 • via Nuitee
M
Monica • extended_group • au
8
Great location, lovely staff and clean room. Stat wasn’t long enough to really enjoy
Pros:

Location and cleanliness

Cons:

Room was smaller than thought

2026-06-14 • via Nuitee
J
Jennifer • couple • au
8
2026-06-14 • via Nuitee
M
Mitchell • solo_traveller • au
10
2026-06-14 • via Nuitee
R
Ross • solo_traveller • au
8
Pros:

The reception staff were excellent

Cons:

The price was on the high side.

2026-06-12 • via Nuitee
M
Mick • solo_traveller • au
9
2026-06-12 • via Nuitee
A
Alison • extended_group • au
9
Will stay again!
2026-06-11 • via Nuitee
M
Michele • solo_traveller • gb
10
You won't regret staying here.
Pros:

Lovely staff and great location.

2026-06-11 • via Nuitee
K
Kim • solo_traveller • au
8
Pros:

The staff were amazing

Cons:

We had a family room. We missed having a little dining table and chairs.

2026-06-09 • via Nuitee
C
Christine • solo_traveller • au
10
2026-06-08 • via Nuitee
K
Katrina • solo_traveller • au
6
My stay
Pros:

Location near mall

Cons:

Cleaner came into my room even though I had do not disturb on door handle outside🙄I had calamari entree on Sunday and it was delicious so I ordered the calamari main on Monday and it was rubbery and not even cook enough 😔I did have a wonderful win in the pokies😊

2026-06-08 • via Nuitee
G
Graham • couple • au
8
2026-06-08 • via Nuitee
A
Alistair • family_with_children • au
10
Every thing was all good 👍.
Pros:

Location was good 👍

Cons:

All good.

2026-06-07 • via Nuitee
B
Brenda • couple • au
10
Pros:

Our room was perfect and the staff were amazing

2026-06-07 • via Nuitee