Candlewood Suites Huntersville-Lake Norman Area by IHG

Hotels
•
Candlewood Suites
6.5 (139 reviews)
16530 Northcross Drive , Huntersville , US
+1 704-895-3434

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Responsive and friendly staff (front desk)
Convenient, safe location
In-room amenities: refrigerator, table, chairs
Some guests reported an enjoyable overnight stay
Cons:
Severe cleanliness problems (mold, dirty pull-out mattress, food on walls)
Unexpected/non-disclosed $75 non-refundable pet fee and billing issues
No or unclear breakfast service
Run-down rooms and broken fixtures (toilet seat), greasy floors
Need for remodeling

Categories

Cleanliness
2
Multiple guests report filthy conditions: mold on furniture, old liquid and food on surfaces, stained pull-out mattress pads, and sticky/greasy floors — consistently poor housekeeping.
Service
9.5
Mixed reports but several mentions of very responsive and friendly staff and a helpful front desk clerk; however communication failures occurred around pet fees and prepaid discounts.
Location
10
Repeatedly noted as a strong positive: convenient, accessible location and described as a very safe area.
Room Quality
3
Rooms described as run-down by multiple guests: broken toilet seat, mold on couch/pullout, old furniture and general wear, though some rooms had a regular-size refrigerator and adequate furniture.
Amenities
9.5
In-room amenities (refrigerator, table, chairs) were specifically praised by some guests; limited other services noted and the property is described as needing remodeling.
Value for Money
3.5
Several complaints about unexpected charges (non-refundable $75 pet fee charged after prepayment) and inability to apply discounts, plus poor cleanliness for the amount paid.
Food and Beverage
6
Guests mention no breakfast and confusion about whether breakfast is served — service appears inconsistent or unavailable, lowering satisfaction.
Overall Experience
8.5
Polarized stays: some guests had enjoyable, convenient, and well-served overnight stays, while others experienced severe cleanliness and billing issues. The positive service and location reports lift the overall experience above average despite strong negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Spacious Apartment-Style Accommodations
Experience comfort and convenience at Candlewood Suites Huntersville-Lake Norman Area with our spacious apartment-style accommodations featuring fully equipped kitchenettes. Enjoy the luxury of a leather recliner and work desk in our contemporary studios and one-bedroom suites.

Well-Equipped Gym and Convenient Location
Stay active during your stay with access to our well-equipped gym. Located within 1 mile of Birkdale Golf Club and Lake Norman, our hotel provides the perfect opportunity to explore the outdoors and stay fit.

Candlewood Cupboard and Outdoor Amenities
Indulge in our breakfast offerings and visit the Candlewood Cupboard for value-priced items. Take advantage of our barbecue grills, gazebo, and relax in the serene outdoor spaces for a truly enjoyable stay.

Book your stay at Candlewood Suites Huntersville-Lake Norman Area for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

6.5
Based on 139 reviews
Cleanliness: 2
Service: 9.5
Location: 10
Room Quality: 3
Amenities: 9.5
Value for Money: 3.5
Food and Beverage: 6
Overall Experience: 8.5
K
Kimberly • family_with_children • us
10
2026-10-26 • via Nuitee
J
John • solo_traveller • us
7
2026-10-23 • via Nuitee
V
Villa aburto • couple • us
10
2026-10-08 • via Nuitee
S
Steve • couple • us
9
Pros:

Front desk clerk was great.

Cons:

No breakfast

2026-10-07 • via Nuitee
C
Carlos • solo_traveller • us
10
Very good I like the hotel
Pros:

Very nice rooms regular size refrigerator nice table and plenty of chairs

Cons:

The floors are kinda greasy or sticky

2026-08-17 • via Nuitee
M
Mary Ann • solo_traveller • us
5
Very disappointed! I travel from Florida to Ohio twice a year. I will think twice before booking at.
Pros:

Didn’t know they served it. No one said anything to me when I checked in.

Cons:

I had to pay a $75.00 pet fee that was non refundable. Was not told that when I booked. Have never had to pay that before. Also, could not use my AAA discount because I prepaid. Was not told this either. I have stayed at Candlewood many times before, but this last time has left a very bad taste in my mouth. The pet fee was charged after I had prepaid for the room. On a separate charge after I arrived. Too late to go somewhere else. Very poor business.

2026-08-07 • via Nuitee
A
Anthony • family_with_children • us
1
Horrible. I checked out 10 minutes after checking in and had to pay for another hotel
Pros:

ONLY location and 1 staff member

Cons:

The room was disgusting. We had mold and old liquid on the bottom of the couch cushions and on the pullout bed. Old food on the walls in the kitchen and a completely broken toilet seat

2026-08-04 • via Nuitee
S
Sarah • couple • us
1
Would not recommend to my worst enemy to stay here. Disgusting!
Pros:

The only good thing about the property was the location. Very safe area.

Cons:

The property was filthy. For the amount I paid, I expected a lot more. When we pulled out the couch sofa there was stuff all over the mattress pad that was on the pull out couch, and the mattress was absolutely disgusting. I called the front desk and he said housekeeping wasn’t there anymore and he didn’t have anyone else to come clean so he switched us to another room. The room he switched us to still gave me a bad feeling. Just not a clean hotel at all.

2026-07-18 • via Nuitee
M
Melba • solo_traveller • us
8
The staff is very responsive and friendly. They made our stay enjoyable.
Pros:

It was a nice overnight stay. Property was very convenient to all of our needs.

2026-06-29 • via Nuitee
A
Ashley • couple • us
6
Need remodeling
Pros:

Didn’t old and run down

Cons:

Need remodeling

2026-06-26 • via Nuitee
C
Charles • couple • us
5
Nice
Pros:

Location

Cons:

The place is tired and needs updating. Example, bathtub cracked with holes. Areas with darkness like mold or old dirt.

2026-05-03 • via Nuitee
W
Wendy • extended_group • us
5
Probably would not stay there again
Pros:

Location was great

Cons:

Very dated. Bathtub appeared dirty and very old. Fixtures were very old, repairs were not done properly.

2026-04-19 • via Nuitee
W
Woods • couple • us
9
2026-03-25 • via Nuitee
T
Tyrus • couple • us
1
2026-03-03 • via Nuitee
J
Jonathan • couple • us
1
TERRIBLE
Pros:

Nothing.

Cons:

Everything.
No desk clerk. Someone from another hotel showed up to check us in. Weird.

Didn’t get the room I paid for.
Room I got was gross.

Tub was peeling, it smelled weird.

2026-03-02 • via Nuitee
B
Brianna • solo_traveller • us
10
I would stay here again espically for the stove and bathroom
Pros:

How you can go downstairs and get food and drinks and you could was clothes

Cons:

You had to go outside for smoking. And the TVs were so old I couldn’t connect my phone to watch Netflix or anything

2026-01-24 • via Nuitee
L
Lakyn • family_with_children • us
1
Do not recommend.
Cons:

The whole place was disgusting. It smelt awful like weed and cigarettes as soon as you walked in the front door. The person working the front desk during the day was extremely rude and acted like I was a complete bother to “her”. The lady working the desk overnight was very pleasant.

2026-01-19 • via Nuitee
T
Tracy • family_with_children • us
7
2026-01-19 • via Nuitee
D
Diana • solo_traveller • us
8
2026-01-16 • via Nuitee
N
Nicholas • family_with_children • us
4
2026-01-11 • via Nuitee