Hotel Serrano

Hotels
8.6 (3463 reviews)
Marques de Villamejor 8 , Madrid , es

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Children allowed

Facilities

Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited room space
Breakfast quality

Categories

Cleanliness
7.9
Several reviews mentioned issues with cleanliness, including dirty pillows and bugs.
Service
9.4
The staff was often described as very welcoming, attentive, and helpful.
Location
9.4
A number of reviews highlighted the excellent location of the hotel.
Room Quality
8.4
Some reviews indicated that rooms were small and had maintenance issues, but others found them comfortable.
Amenities
8.4
There were mixed comments about amenities, with some positive mentions about offerings and the need for updates in others.
Value for Money
8.9
Overall a fair value mentioned, although some felt specific offerings did not meet expectations.
Food and Beverage
7.4
Breakfast received mixed reviews, with some deeming it insufficient for the price.
Overall Experience
9
Exceeding expectations for many, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Prime Location in Salamanca District
Located just 400 meters from Rubén Darío Metro Station, Hotel Serrano by Silken offers a prime spot in the upscale Salamanca district of Madrid. Surrounded by trendy shops on Ortega y Gasset Street, guests can easily explore Plaza Cibeles and Retiro Park within a short walk. Convenient bus connections to the city center make sightseeing a breeze.

Stylish Rooms and Convenient Amenities
The hotel boasts stylish rooms equipped with modern comforts like flat-screen TVs and air conditioning. Guests can enjoy a delicious buffet breakfast in the morning and opt for room service for added convenience. Additionally, the on-site bar and 24-hour reception staff ensure a comfortable stay.

Personalized Service and Local Recommendations
At Hotel Serrano by Silken, guests can expect personalized service with staff readily available to assist with any needs. Whether it's recommending nearby restaurants or arranging special requests, the dedicated team ensures a memorable experience in Madrid.

Book your stay at Hotel Serrano by Silken for a delightful blend of comfort, convenience, and personalized service in the heart of Madrid's Salamanca district.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3463 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 9
J
JOSE VICENTE • solo_traveller • es
9
2026-03-14 • via Nuitee
G
Gabriela+Noemi • solo_traveller • es
10
Hotel con encanto
Pros:

Muy buena ubicación, el hotel es muy acogedor y con encanto

Cons:

No tengo nada que decir

2026-03-14 • via Nuitee
L
Linda • couple • es
7
Details need to be fine tuned.
Pros:

Excellent location.

Cons:

The reading light did not work well (hard to turn off and on) and not very bright for reading.

The sheets kept coming untucked.

There was a water boiler but nothing else ? No tea, mugs…

2026-03-12 • via Nuitee
L
Ludovic • solo_traveller • fr
8
2026-03-11 • via Nuitee
Z
Zhang • solo_traveller • es
7
2026-03-10 • via Nuitee
P
Paula • family_with_children • es
8
Una noche - Visita express
Pros:

La ubicación del hotel es excelente, perfecta para pasear por las tiendas y disfrutar del ambiente del Barrio de Salamanca. También me pareció que la relación calidad-precio es bastante buena, ofreciendo servicios adecuados sin resultar excesivamente caro. La zona es tranquila y tiene fácil acceso a transporte y lugares de interés cercanos.

Cons:

La comodidad del colchón podría mejorar, que no resultaba tan confortable para un descanso óptimo después de un día de paseo. Por lo demás, el hotel cumple con lo esperado, pero este detalle afectó un poco la experiencia de sueño.

2026-03-10 • via Nuitee
M
MIGUEL ANGEL • family_with_children • es
8
REPETIREMOS.
Pros:

Tranquilidad y la amabilidad del personal de recepción. buena ubicación y muy limpio, ducha muy amplia,

Cons:

No tenemos ninguna queja, no podemos opinar del desayuno, ni servicios extras, porqué no los usamos.

2026-03-10 • via Nuitee
O
OLGA • solo_traveller • es
10
Pleasant stay, central and quiet, perfect!
Pros:

Central, clean, comfortable. Beautiful spacious room.

Cons:

Nothing

2026-03-10 • via Nuitee
L
Liliana • solo_traveller • es
10
2026-03-10 • via Nuitee
M
Maria • solo_traveller • it
8
2026-03-10 • via Nuitee
T
Teresa • family_with_children • es
8
correcto
2026-03-09 • via Nuitee
A
Antonio • couple • es
8
Hotel clásico en pleno barrio de Salamanca
Pros:

Hotel clásico, muy bien situado dentro del barrio de Salamanca. Desayuno completo. Buenas camas

Cons:

El hotel no tiene parking, me enviaron a un parking cercano pero es demasiado lejos y de acceso complicado (dentro de un centro comercial). No recomiendo este hotel si se debe usar mucho el coche.

2026-03-09 • via Nuitee
M
Mercedes • couple • es
8
2026-03-08 • via Nuitee
C
Camila • couple • es
10
2026-03-08 • via Nuitee
M
MIGUEL ANGEL • couple • es
8
2026-03-08 • via Nuitee
L
Luis Antonio • extended_group • us
9
2026-03-07 • via Nuitee
M
marietta • couple • es
9
2026-03-06 • via Nuitee
E
Elena • family_with_children • ec
8
2026-03-05 • via Nuitee
C
Ceferino • couple • es
9
Good and in excellent location.
Pros:

situation great

Cons:

No ramp in entrance. you have to climb z lot of steps. Not good for wheelchsir or rolling baggage.

2026-03-05 • via Nuitee
R
Rodríguez • couple • ar
8
Pros:

Fue sobrio y agradable. Muy buena ubicación.

Cons:

Quizás les faltó una jarra eléctrica en la habitación... En todos los hoteles de esa categoría mínimamente ofrecían jarra y sobres de té y café. Además, sólo nos entregaron botellas de agua el día de llegada. Los otros días debíamos ir al comedor a buscar.

2026-03-04 • via Nuitee