Hotel Serrano

Hotels
8.6 (3824 reviews)
Marques de Villamejor 8 , Madrid , es
+34 915 76 96 26

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Cleanliness issues
Limited room space
Breakfast quality

Categories

Cleanliness
7.9
Several reviews mentioned issues with cleanliness, including dirty pillows and bugs.
Service
9.4
The staff was often described as very welcoming, attentive, and helpful.
Location
9.4
A number of reviews highlighted the excellent location of the hotel.
Room Quality
8.4
Some reviews indicated that rooms were small and had maintenance issues, but others found them comfortable.
Amenities
8.4
There were mixed comments about amenities, with some positive mentions about offerings and the need for updates in others.
Value for Money
8.9
Overall a fair value mentioned, although some felt specific offerings did not meet expectations.
Food and Beverage
7.4
Breakfast received mixed reviews, with some deeming it insufficient for the price.
Overall Experience
9
Exceeding expectations for many, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Prime Location in Salamanca District
Located just 400 meters from Rubén Darío Metro Station, Hotel Serrano by Silken offers a prime spot in the upscale Salamanca district of Madrid. Surrounded by trendy shops on Ortega y Gasset Street, guests can easily explore Plaza Cibeles and Retiro Park within a short walk. Convenient bus connections to the city center make sightseeing a breeze.

Stylish Rooms and Convenient Amenities
The hotel boasts stylish rooms equipped with modern comforts like flat-screen TVs and air conditioning. Guests can enjoy a delicious buffet breakfast in the morning and opt for room service for added convenience. Additionally, the on-site bar and 24-hour reception staff ensure a comfortable stay.

Personalized Service and Local Recommendations
At Hotel Serrano by Silken, guests can expect personalized service with staff readily available to assist with any needs. Whether it's recommending nearby restaurants or arranging special requests, the dedicated team ensures a memorable experience in Madrid.

Book your stay at Hotel Serrano by Silken for a delightful blend of comfort, convenience, and personalized service in the heart of Madrid's Salamanca district.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 3824 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 9
C
Coto • solo_traveller • es
8
2026-09-12 • via Nuitee
A
Alqassar • couple • kw
5
2026-09-12 • via Nuitee
S
Susana • couple • ec
10
2026-09-11 • via Nuitee
M
martin piris • solo_traveller • es
8
2026-09-11 • via Nuitee
Ángeles • solo_traveller • es
8
De trabajo en Madrid
Pros:

La limpieza, la cama muy cómoda, la habitación grande, baño con ventana.

Cons:

El aire acondicionado hacia mucho ruido

2026-09-08 • via Nuitee
A
Alejandro • family_with_children • es
7
Hotel modesto muy bien situado en Madrid
Pros:

Este es un hotel pequeño muy bien ubicado, cerca de transporte público y de muchos restaurantes y tiendas y de atracciones turísticas. Tiene un desayuno muy bueno y su personal es muy amable.

Cons:

El hotel necesita una renovación, pues ya se le notan los años, y sería bueno renovar las camas y los colchones.

2026-09-07 • via Nuitee
J
jaime • couple • cl
10
2026-09-07 • via Nuitee
K
Kirsten • solo_traveller • cr
9
Pros:

Location. Good size of the room. Very nice staff.

2026-09-07 • via Nuitee
I
Isabel • couple • cl
8
Pros:

Destaca por la buena ubicación

2026-09-07 • via Nuitee
L
Luis Alberto • couple • uy
6
Excelente ubicación, hotel correcto.
Pros:

Ubicación y limpieza

Cons:

Escaleras al ingreso.

2026-09-07 • via Nuitee
L
Lucila • couple • ar
9
Volvería mil veces por el precio y calidad
Pros:

La ubicación y el precio

2026-09-06 • via Nuitee
C
Claudia Patricia • solo_traveller • co
7
Hotel sencillo con una ubicación excelente.
Pros:

La ubicación me pareció excelente, con El Corte Inglés a una cuadra, genial. Está en una calle muy apacible. El desayuno, regular apenas. Los huevos eran de caja, y no cambiaba en nada cada día, pocas opciones. La cama estaba muy cómoda.

Cons:

La habitación es MUY pequeña. El baño está perfecto, pero el espacio donde está la cama es mínimo, no hay dónde descargar nada.

2026-09-06 • via Nuitee
M
Monica • couple • es
8
Hotel con buena ubicación y agradable
Pros:

Ubicación y el personal

2026-09-06 • via Nuitee
B
Bilal • solo_traveller • es
10
2026-09-06 • via Nuitee
V
Vighnesh • couple • gb
8
Highly recommend
Pros:

Great location. Spacious rooms and friendly staff

Cons:

Nothing

2026-09-05 • via Nuitee
D
Dolores • solo_traveller • ar
10
Excelente ubicacion
Pros:

La ubicación es excelente, el personal de recepción muy atento y la habitación muy cómoda y linda

Cons:

Me gustó todo

2026-09-05 • via Nuitee
H
Hanna • couple • ua
9
2026-09-05 • via Nuitee
M
Miguel Angel • solo_traveller • es
8
2026-09-05 • via Nuitee
A
Ana • couple • es
7
2026-09-05 • via Nuitee
E
Elsa • couple • es
9
2026-09-04 • via Nuitee