Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5426 reviews)
Av. Ana Costa, 555 , Santos , BR
+55 800 799 9925

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5426 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
M
Márcio Fiel • family_with_children • br
10
Melhorou o serviço
Pros:

Sou hóspede frequente, melhorou bastante o administrativo e financeiro
Bem localizado
Funcionários educados e prestativos

Cons:

Tudo ótimo

2026-10-24 • via Nuitee
D
Douglas • family_with_children • br
9
Muito bom
Pros:

Ótimo custo x benefício em Santos. Bom café da manhã e hotel muito próximo a praia e principais atrações da cidade.

2026-10-23 • via Nuitee
E
Elisangela • family_with_children • br
10
2026-10-23 • via Nuitee
R
Raphael • couple • br
10
Estadia perfeita, superação de expectativas e desejo de retornar em breve.
Pros:

Hotel clásssico e modernizado. Quarto amplo, confortável, mobiliário de ótima qualidade. Cama bastante confortável e ar condicionado forte. Banheiro grande, chuveiro a gás excelente. Áreas de lazer são muito boas, principalmente a piscina com bar, jacuzzi e serviço de atendimento. Vista incrível do terraço / cobertura.
Café da manhã extremamente completo e saboroso.
Quero voltar para com mais tempo de permanência.

Cons:

Gostei de tudo!

2026-10-23 • via Nuitee
W
Wilson • family_with_children • br
10
Pros:

Tudo perfeito

2026-10-23 • via Nuitee
N
Northon Yushiro • couple • br
10
It is a great place in an excellent location
Pros:

The location and the facilities.

Cons:

I liked everything about it.

2026-10-23 • via Nuitee
A
Anjos • couple • br
10
2026-10-22 • via Nuitee
J
Juliana Moretti_83 • family_with_children • br
9
Pros:

Localização e silêncio no quarto. Tamanho do quarto bem generoso.

Cons:

Chuveiro bem estranho, ducha instalada no teto. Travesseiro bem usado de má qualidade.
Não há frigobar.

2026-10-22 • via Nuitee
A
Ana Claudia • solo_traveller • de
1
2026-10-22 • via Nuitee
옹달샘 • family_with_children • br
10
2026-10-21 • via Nuitee
E
Emmanuil • couple • br
10
Muito bom.
Pros:

Localização, atendimento e café da manhã excelente.

Cons:

Estacionamento tive que pagar separado e não estava claro quando reservei estadia.

2026-10-21 • via Nuitee
W
Washington • couple • br
10
Excepcional
Pros:

Particularmente gostei de tudo ,Hotel muito organizado limpo .
Tudo muito bom ,localização em questão de comodidade o hotel tem tudo para ter uma estadia satisfatória .

Cons:

Não gostei de nada ,hotel muito bom .

2026-10-21 • via Nuitee
B
barros • couple • br
10
vale muito a pena se hospedar neste hotel.
Pros:

o atendimento e as instalações são excelente

Cons:

do terraço a vista é maravilhosa

2026-10-21 • via Nuitee
S
Suzana • family_with_children • br
10
Pros:

De tudo, piscina climatizada, ofurô, funcionários, café da manhã excelente e o quarto perfeito.

2026-10-21 • via Nuitee
F
FABIO R MARINHO • family_with_children • br
10
Excelente custo benefício
Pros:

Bela piscina e ofuro, localização e facilidade de acesso ao Shopping.
Cafe da manha acima da média!

Cons:

O estacionamento ser cobrado a parte.

2026-10-20 • via Nuitee
C
Carlos Dagoberto • couple • br
10
Ótima!
Pros:

Ampla e cofortável!

2026-10-20 • via Nuitee
D
Daniel • couple • br
6
Bom
2026-10-20 • via Nuitee
M
Matheus Buzati Corrêa • family_with_children • br
10
Pros:

Muito completo, cama confortável, banheiro amplo, café da manhã com muita variedade, funcionários atenciosos.

Cons:

Podia ter mais luzes no ambiente das camas. Existem luzes na entrada do quarto, luzes para leitura ao lado da cama e uma luz em cima da mesa. Ambiente fica um pouco escuro caso precise usar um computador, por exemplo.

2026-10-19 • via Nuitee
R
Regiani • family_with_children • br
9
Pros:

Estrutura e localização

2026-10-19 • via Nuitee
F
Fernando • family_with_children • br
10
Vale cada centavo pago.
Pros:

O Hotel nos supreendeu positivamente a cada etapa.

Cons:

O wifi do quarto deixa um pouco a desejar.

2026-10-19 • via Nuitee