Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5426 reviews)
Av. Ana Costa, 555 , Santos , BR
+55 800 799 9925

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5426 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
S
Sonia • couple • br
8
Férias
Pros:

Café da manhã muito bom! 😋
Ter o shopping associado ao hotel!

Cons:

Nada.

2026-09-19 • via Nuitee
R
Rosane • solo_traveller • br
9
Pros:

Localização, acomodação, café da manhã muito bons.
Funcionários atenciosos.

2026-09-19 • via Nuitee
M
Marlene • solo_traveller • br
9
2026-09-18 • via Nuitee
R
Rosane • solo_traveller • br
9
2026-09-18 • via Nuitee
D
DSMOTA • solo_traveller • br
10
Qualidade
Cons:

A unica coisa que poderia ter é de um travesseiro mais alto e confortavel.

2026-09-17 • via Nuitee
D
Dr Heitor Oliveira • solo_traveller • br
7
2026-09-17 • via Nuitee
E
Esaoclemente • solo_traveller • br
4
sofrivel
Pros:

cafe da manha rececpção

Cons:

Quarto limpo, mas mal conervado, moveis desgastados, colchão muito mole e vencido.

2026-09-16 • via Nuitee
A
Ana Luiza • family_with_children • br
10
Conforto, ótimo atendimento e localização.
Pros:

Eu e minha irmã fomos muito bem atendidas desde a chegada, conseguimos um upgrade de quarto, que é muito confortável, limpo. O café da manhã é ótimo, a localização é maravilhosa! E a equipe toda muito gentil!! Em especial as recepcionistas, as camareiras Edileuza e Regiane e Rudney.

Cons:

Só faltou espelho no quarto.

2026-09-14 • via Nuitee
J
Joao Batista Vasconcelos • couple • br
10
Muito boa
Pros:

A localizaçao é otima. O hotel é conectado ao shopping

Cons:

Gostei de tudo

2026-09-14 • via Nuitee
S
Sarah • couple • gb
10
Would recommend but only do bed and breakfast
Pros:

Central
Location really helpful staff - great facilities - comfortable bed - amazing g views

Cons:

We did half board - dinner wasn’t too good

2026-09-14 • via Nuitee
O
Odair • solo_traveller • us
5
Ruim
Pros:

A localização.

Cons:

Limpeza do quarto, roupa de cama suja de sangue, pedimos para trocar as toalhas que estavam com sujas de maquiagem.
Lamentável a limpeza.

2026-09-14 • via Nuitee
L
Lucas • family_with_children • br
10
2026-09-14 • via Nuitee
H
Hotta • couple • br
10
Boa experiencia
Pros:

Café da Manha; hospitalidade e cordialidade dos funcionários, em especial de Rudney Dias.

Cons:

Iluminação do quarto

2026-09-14 • via Nuitee
T
Teodoro • solo_traveller • br
10
Pros:

Acomodação, limpeza , café da manhã e jantar

Cons:

Faltou apenas espelho de corpo inteiro no quarto

2026-09-13 • via Nuitee
M
Miriam Monte Afonso • solo_traveller • br
10
2026-09-12 • via Nuitee
R
Roulien • couple • br
10
Localização excelente. Café da manhã farto. Melhor custo-benefício.
Pros:

As acomodações são boas, apesar de alguns probleminhas. Os funcionários são atenciosos, mas demoram muito a dar um feedback. Uma máquina de café na recepção e água a qualquer hora, o que deveria ter em todo hotel. A localização é espetacular. Pena que o frio não permitiu aproveitar mais do hotel, como a piscina no rooftop. O café da manhã é maravilhoso, com muitas opções, e a feijoada (deliciosa, por sinal), com música ao vivo aos sábados é um acontecimento. A cama é confortável e a pressão e temperatura do chuveiro é boa.

Cons:

Tivemos alguns problemas, mas nada que atrapalhasse nossa estadia. Durante nossa estadia, a internet estava instável ou sem funcionar e para quem precisa trabalhar, é um problema sério. Tive que usar a minha internet para trabalhar. Solicitei auxilio para solucionar o problema, sem êxito. No primeiro dia, a televisão não funcionava; estava com defeito, e somente foi trocada no dia seguinte, e após formularmos algumas solicitações. O quarto não dispunha de manta ou cobertores, e estava muito frio. Somente após muitos pedidos e dois dias depois, na última noite, pude dormir de forma confortável com um cobertor. Apesar de atenciosos, os funcionários demoram muito para resolver o problema do hóspede.

2026-09-11 • via Nuitee
J
José Augusto • solo_traveller • br
8
2026-09-11 • via Nuitee
A
Adil • couple • ma
6
2026-09-09 • via Nuitee
C
Caroline • family_with_children • br
9
Funcionários muito gentis, serviam com cuidado e prontidão.
Pros:

Limpo e organizado.

2026-09-09 • via Nuitee
M
Meneghini e Silva • solo_traveller • br
9
Custo beneficio
Pros:

Da localização e do conforto do quarto

Cons:

Gostei de tudo. Poderia apenas fornecer toalhas de banho mais novas.

2026-09-08 • via Nuitee