Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (4876 reviews)
Av. Ana Costa, 555 , Santos , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 4876 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
M
Magalhaes • couple • br
10
2026-03-28 • via Nuitee
B
Bueno da Fonseca • family_with_children • br
9
2026-03-28 • via Nuitee
Y
YASIN • family_with_children • sd
9
2026-03-28 • via Nuitee
F
Flavio • couple • br
7
Pros:

Localização

2026-03-27 • via Nuitee
J
JOSE F • extended_group • br
9
Uma experiência muito agradável facilitando nossa estada em Santos, cidade acolhedora.
Pros:

Localização maravilhosa. O hotel faz parte de um complexo com um shopping de bom nível.

Cons:

Pequenos detalhes como o sifão da pia do banheiro entupida, pedi para verificarem, o serviço não foi feito a contento.

2026-03-27 • via Nuitee
E
Eric • family_with_children • nl
10
Pros:

De ontvangst; zowel het parkeren van de auto als de mensen van de receptie waren erg vriendelijk en beheersen ruim voldoende de Engelse taal.

Cons:

Geen

2026-03-27 • via Nuitee
F
Fernando • couple • br
8
excelente localização.
Pros:

A localização é excelente. O café da manhã é bom. A área da piscina é bem agradável, apesar de pequena.

Cons:

Por ser um hotel antigo, falta manutenção. Cheira um pouco de mofo nos corredores.

2026-03-27 • via Nuitee
J
João Eduardo • family_with_children • br
9
2026-03-27 • via Nuitee
R
ROBERVALDO • family_with_children • br
10
2026-03-27 • via Nuitee
R
Reginaldo • family_with_children • br
10
Pros:

Tudo é fantástico!

Cons:

Nada

2026-03-26 • via Nuitee
A
Ange • couple • ca
4
Hôtel à rénover spécialement les chambres
Pros:

L’emplacement

Cons:

Les lieux n’étaient pas propre
Les draps , le plancher , il avait une mauvaise odeur, la salle de laisse à désirer

2026-03-26 • via Nuitee
V
Valeria • extended_group • br
8
2026-03-26 • via Nuitee
A
Ana Paula • couple • br
10
2026-03-26 • via Nuitee
L
Lacerda • family_with_children • br
10
Pros:

Vista e localização impecáveis

2026-03-25 • via Nuitee
J
Joao Marcos • family_with_children • br
9
Cons:

Colchão do apartamento 603 estava com uma camada de espuma de 5 centímetros para cobrir o colchão que estava ruim. Trocamos para o quarto 803, que estava bom.

2026-03-25 • via Nuitee
A
Andréa • couple • br
10
Ótimo, custo benefício com localização excelente.
Pros:

Essa é a segunda vez que me hospedo, hotel com ótimo custo benefício, ótima localização, praticamente em frente ao mar, piscina aquecida, ótimo e farto café da manhã, funcionários educados. Com certeza voltarei mais vezes

2026-03-25 • via Nuitee
M
Maria Luisa • extended_group • pe
7
2026-03-25 • via Nuitee
O
OMER ABDALGALIL ELNAZIR • family_with_children • sd
5
2026-03-24 • via Nuitee
P
Paul • family_with_children • gb
10
Pros:

Perfect location really nice hotel and a quality breakfast

Cons:

Nothing

2026-03-24 • via Nuitee
D
Dimas • couple • br
3
Não víamos a hora de ir embora. Nunca mais voltaremos com toda certeza.
Pros:

Não gostamos de absolutamente nada.
Nunca fiquei num hotel pior.
Como pode ser considerado 4 estrelas?
O hotel é horrível

Cons:

A limpeza é péssima.
A cama horrível, o pior colchão que já dormi.
Tinha só o lençol de baixo e dois travesseiros medonhos.
Pedimos um lençol e mandaram um lençol rasgado.
Vcs acreditam? Rasgado.
O edredom, sem lavar, sem lacre de lavanderia, um nojo.

2026-03-24 • via Nuitee