Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5090 reviews)
Av. Ana Costa, 555 , Santos , br

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 5090 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
S
Silvania • family_with_children • br
10
Estadia confortável e agradável em Santos!
Pros:

As instalações são excelentes! Os funcionários gentis e atenciosos, localizado ao lado de um shopping center e perto da praia! O café da manhã é especial e delicioso, contendo alimentos saborosos e saudáveis!

Cons:

Gostei de tudo!

2026-05-09 • via Nuitee
E
Eduardo • couple • us
10
2026-05-09 • via Nuitee
I
Ingrid Luz • solo_traveller • br
10
Pros:

Gostei de tudo.

Cons:

Não tenho o que reclamar

2026-05-09 • via Nuitee
L
Lászlóné • solo_traveller • hu
10
2026-05-09 • via Nuitee
N
Nelson • solo_traveller • br
7
Pros:

Do quarto e da piscina.

Cons:

Da limpeza e do café da manhã

2026-05-09 • via Nuitee
L
Lima • solo_traveller • br
10
Superou as expectativas
Pros:

Atendimento excelente, recepção, limpeza, funcionários atenciosos, educado, café da manhã maravilhoso

2026-05-08 • via Nuitee
C
CARLOS HUGO • couple • bo
10
EXCELENTE UBICACIÓN Y UN LUGAR MUY COMODO
2026-05-07 • via Nuitee
M
Márcia • solo_traveller • br
10
Pros:

Ótima localização, o fato de ser junto do shopping facilitou muito a praticidade para compras básicas e alimentação.

2026-05-07 • via Nuitee
A
Annendhai • solo_traveller • ch
6
OK für eine Nacht
Pros:

Gute Lage, in der Nähe des Strandes. Frühstücksbuffet mit guter Auswahl.

Cons:

Wir haben keine Laken auf den Betten gehabt. Nachdem wir zweimal die Rezeption informiertt haben, kam nach ca. 1 1/2 Stunden der Zimmerservice und hat sie gebracht.
Das Hotel ist schon älter, das sieht man.

2026-05-06 • via Nuitee
R
ROLY CARLOS • couple • bo
2
DESASTROSA
Pros:

LO UNICO LA PISCINA QUE ES ATEMPERADA

Cons:

TODO EL HOTEL CON OLOR Y HUMEDAD ALTISIMO, FALTA DE MANTENIMIENTO EN LAS HABITACIONES,PUERTAS RASGADAS Y DETERIORO DE HUMEDAD, CAMAS PEQUEÑAS Y HORRIBLES Y TE MIENTEN QUE SON GRANDES Y SON DE 2 PLAZAS, TELEVISORES ANTIGUOS Y NO SMART, EL WIFI TE LO CORTAN A CADA HORA Y DEBES LOGUEARTE CADA MOMENTO, DESAYUNO BASICO, EL CHECK IN ES A LAS 3:00PM, LLEGAS Y TE HACEN ESPERAR MEDIA HORA MAS, TOALLAS VIEJISIMAS, EL BAR DE LA PISCINA NO TIENE FUNCIONARIO PARA ATENCION, DEBES LLAMAR POR UN TELEFONO Y ESPERAR QUE TE ENVIEN UNA PERSONA.
PARA EL PRECIO ES UNA ESTAFA, DEBE SER MAXIMO UN 3 ESTRELLAS EN BASE A LO QUE TIENEN PARA OFERTAR.
DESASTRE TOTAL Y NI QUE HABLAR DE LOS ASCENSORES DEBES ESPERAR BASTANTE PUES SOLO HAY 2 Y DEBEN DE TENER COMO 100 AÑOS.

2026-05-06 • via Nuitee
I
Izaira • solo_traveller • br
10
2026-05-05 • via Nuitee
E
Eliana • solo_traveller • br
3
Quartos e banheiros imundos
Pros:

Gostamos da localização é excelente!

Cons:

A falta de limpeza nos quartos é absurda.
Eu pensei em sair da minha casa limpa e cheirosa para me hospedar em um quarto sujo e cheirando a mofo.
Me arrependi muito e se não fosse por ter que pagar antes de chegar, jamais eu ficaria neste hotel.
O localização é excelente e a recepção tambem, porém os quartos péssimo.
Quem administra este hotel só pensa no dinheiro e não se preocupe com os hóspedes.

2026-05-05 • via Nuitee
M
Marta Regina • extended_group • br
10
2026-05-05 • via Nuitee
S
Sacha • extended_group • nl
7
Value for money somewhat out of balance
Pros:

The proximity to the beach

Cons:

One elevator was not working and the remaining other one was slow and could only contain 4-5 persons with small luggage. We stayed high up, so had to wait 10-15 minutes everytime we went back up to our apartment. Moreover, we thought the price for the hotel was too high, given the overall look and feel as well as the amenities and services provided.

2026-05-05 • via Nuitee
A
Andréa • solo_traveller • br
10
2026-05-05 • via Nuitee
P
PAULO ALEXANDRE • family_with_children • br
7
Foi agradável.
Pros:

Localização e café da manhã, além da atenção da equipe

Cons:

O sexto andar, destinado a famílias com Pet, está desatualizado.
Ambos quartos sem lençol e sem fronhas; 1 dos quartos sem mesa de trabalho e cadeiras.
Estacionamento terceirizado e cobrado à parte ( carro ficou em estacionamento externo e não tive acesso a ele para buscar um pertence em seu interior.

2026-05-04 • via Nuitee
A
Ana Paula • family_with_children • br
6
2026-05-04 • via Nuitee
F
FRANCISCO JOSÉ • couple • br
8
Pros:

Localização

Cons:

Estacionamento e Elevador

2026-05-04 • via Nuitee
L
Leonardo • solo_traveller • br
7
Pros:

Café da manhã sensacional.

Cons:

Fortíssimo cheiro de mofo no quarto, provavelmente vindo do sistema central de ar condicionado.
Esquadrias que em nada reduzem o barulho da rua e o trânsito é intenso ao lado do hotel.
Além de alguns detalhes estéticos do quarto, como porta lascada sem pintura e etc.

2026-05-04 • via Nuitee
C
Cesar • solo_traveller • br
10
Pros:

Fomos passear e quando voltamos tinha um mimo de aniversário de casamento.
Nossa estadia foi ótima, tudo limpo e organizado.

2026-05-04 • via Nuitee