Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5330 reviews)
Av. Ana Costa, 555 , Santos , br

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5330 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
A
ARNAUD solo_traveller fr
8
Pros:

Bon emplacement

Cons:

Rien de mauvais

2026-08-08 via Nuitee
D
Danilo solo_traveller br
10
2026-08-08 via Nuitee
P
Priscilla extended_group br
5
Pros:

Atendimento, localização.

Cons:

Limpeza deixou a desejar.
Cama do primeiro quarto afundada - péssima.
Chuveiro poderia melhorar se fizerem a limpeza e desobstruírem a saída de água.

2026-08-07 via Nuitee
I
iracele couple br
10
Superou minhas expectativas!
Pros:

Localização privilegiada, funcionários atenciosos, café da manhã com muitas opções e o melhor… piscina aquecida com vista do pôr do sol.

2026-08-07 via Nuitee
F
Fabiana extended_group br
10
Bom custo x benefício
Pros:

Tudo muito bom. Localização, chuveiro e café da manhã excelentes.

Cons:

As camas poderiam ser um pouco maiores e o atendimento do valet é péssimo!

2026-08-06 via Nuitee
L
Lourdes solo_traveller br
7
2026-08-06 via Nuitee
W
Walter Bahia solo_traveller br
8
Pros:

Localização e tamanho do quarto

Cons:

Banheiro

2026-08-06 via Nuitee
A
ALEXANDRE solo_traveller br
8
Ótima Localização
Pros:

Excelente localização, muito perto da praia, shopping e restaurante. E café da manhã muito bom.

Cons:

Do ruído da rua no quarto, as janelas não era antiruído, e incomoda na hora de dormir. O quarto também tinha um pouco cheiro de mofo, e o estacionamento não estava incluído na diária.

2026-08-06 via Nuitee
N
NELSON couple br
4
Expectativa alta, realidade decepcionante.
Pros:

Sem dúvidas a localização é o destaque.

Cons:

Ao chegar a cama estava só com o forro do colchão, pedi para completar a arrumação, depois de insistir pessoalmente na recepção deixaram um lençol dobrado sobre a cama. Quando você olha com cuidado encontra mofo, musgo, a esquadria do box por exemplo dá nojo. No hotel inteiro a conservação é precária. Uma pena, pois Parque Balneário era sinônimo de qualidade e bom atendimento.

2026-08-06 via Nuitee
A
Almeida extended_group br
8
Muito bom
Pros:

Gostei muito do Hotel ,sua localização, seus funcionários, tudo muito bom; deixo um comentário para que a manutenção faça uma vistoria nas pias e encanamentos e tambem a vedação do box, para que não haja transtornos para os hospedes.
e no caso do meu quarto 714, o lustre que fica em cima da mesa da mesa, esta muito baixo, ocasionando atrito no uso da mesa.

Cons:

Da manutenção do quarto, mencionado acima.

2026-08-06 via Nuitee
A
armandinho solo_traveller br
8
Pros:

Localização

Cons:

Estacionamento pago a parte

2026-08-05 via Nuitee
Q
Quirino solo_traveller br
10
2026-08-05 via Nuitee
M
Meire MB solo_traveller br
9
2026-08-05 via Nuitee
F
FRANCISCO LUIZ MARCONATO solo_traveller br
9
Pros:

Tudo muito bom.

2026-08-05 via Nuitee
W
WALDIR solo_traveller br
8
2026-08-04 via Nuitee
N
Nina family_with_children br
8
Pros:

A internet precisa melhorar, mas o resto funciona bem.

2026-08-04 via Nuitee
F
Fernando César solo_traveller br
10
excelente
2026-08-04 via Nuitee
F
Fatima couple br
9
Pros:

Localização maravilhosa, área de lazer acima do esperado, quarto espaçoso e bem limpo, equipe fantástica, que inclusive um bolo, sabendo que o hóspede estava fazendo aniversário

Cons:

Deveria ter o lençol de cima ou ter um edredon higienizado e devidamente embalado

2026-08-03 via Nuitee
E
Elton Enéas family_with_children br
8
A melhor localização de Santos
Pros:

A Localização é perfeita, no melhor trecho de Praia de Santos e próximo de shoppings, comércio e rua gastronômica.
Limpeza boa e equipe atenciosa. Café da manhã com opções satisfatórias.

Cons:

Embora haja uma parceria com uma barraca de praia na orla, não possui estrutura própria montada da praia. Estacionamento no local, mas achei o valor da diária (R$40,00) um pouco desproporcional para a região. Área da piscina é pequena, mas satisfatória.

2026-08-03 via Nuitee
F
Ferreira couple br
9
2026-08-03 via Nuitee