Parque Balneário Hotel Santos by Castelo Itaipava

Hotels
8.6 (5379 reviews)
Av. Ana Costa, 555 , Santos , br
+55 800 799 9925

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
General Comfort
Cons:
Cleanliness Issues
Elevator Problems
Need for Room Enhancements

Categories

Cleanliness
7.7
Some guests reported cleanliness issues, including hair in the toilet and general age-related odors.
Service
9
Numerous reviews highlighted the politeness and attentiveness of the staff.
Location
9.4
The location is frequently praised for its proximity to the beach and local attractions.
Room Quality
8.2
Rooms are generally comfortable, but some adjustments are noted as necessary.
Amenities
8.4
Amenities such as the pool and breakfast received positive comments; however, there were issues with the elevator and insufficient controls.
Value for Money
8.6
Guests feel they received adequate value considering the positive aspects, but some feel enhancements are needed.
Food and Beverage
8.7
The breakfast options receive high praise, though additional items in rooms were suggested.
Overall Experience
8.8
Overall, guests have had a good experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:59

Property Description

Stylish Rooms and Prime Location
Experience luxury just steps away from Gonzaga Beach at Parque Balneário by Atlantica Hotels. The stylish rooms offer free internet access, flat-screen TVs, and room service around the clock.

Relaxation and Entertainment
Unwind by the outdoor swimming pool with stunning sea views or pamper yourself in the hydro-massage hot tub. For the little ones, there are games rooms and toys, while adults can enjoy the sauna and gym facilities.

Dining and Attractions
Indulge in Brazilian and international cuisine at Restaurant Old Harbour or savor light snacks with panoramic sea views at the pool-side bar. Explore nearby attractions like the Museu do Café museum and Monte Serrat, just a short drive away.

Book now for an unforgettable stay at Parque Balneário by Atlantica Hotels!

Important information:

Please note, all requests for extra beds and/or cribs have to be submitted to the property and will be under approval.

According to the Brazilian Federal law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Photo ID is required at check in.

Please note that pets will incur an additional charge of R$ 99 per stay.

Please note that a maximum of 1 pet is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that pets must be kept on a lead while in public areas of the property.

Please note that pets are not permitted in the coverage and inside the restaurant of the property.

All pets staying at this property must have up-to-date vaccinations, and a vaccinations card updated will be needed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.6
Based on 5379 reviews
Cleanliness: 7.7
Service: 9
Location: 9.4
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
G
Gabriel • couple • br
9
Feliz com minha estadia.
Pros:

Excelente localização e equipe em maioria muito simpáticos e solícitos

2026-08-22 • via Nuitee
A
Adriana • couple • br
9
Me surpreendeu
Pros:

Gostei demais do visual do hall de entrada

Cons:

A forma como recebem os carros para estacionar, qdo temos bagagens é bem complicado de descarregar na porta com o trânsito

2026-08-22 • via Nuitee
C
Claudio Rafael • solo_traveller • br
10
2026-08-21 • via Nuitee
K
Kelly • solo_traveller • br
9
Maravilhosa
Pros:

localização excelente, estava tudoi limpo, equipe muito prestativa, precisei de ajuda para fechar o vestido e veio duas camareiras me ajuda, o segurança viu que estava com muitas coisas subiu comigo, tem manobrista. café da mnhã delicioso.

Cons:

O elevador deu uam travada, e eu tenho muito medo.

2026-08-20 • via Nuitee
K
Kaique • solo_traveller • br
10
2026-08-20 • via Nuitee
F
Frederico • solo_traveller • br
1
Pros:

Localização

Cons:

A cama estava apenas com 1 lençol cobrindo o colchão. Nem fronha os travesseiros tinham. Ao cobrar a governançia que as camas não estavam arrumadas foi-me entregue 1 lençol na porta e a informação de que não haviam mais fronhas Para os travesseiros

2026-08-20 • via Nuitee
M
Mauricio • couple • br
9
Assim que possível retornarei
Pros:

Excelente café da manhã e de quebra com vista para o mar, muito lindo. Além do hotel oferecer piscina climatizada com belíssima vista também.

Cons:

O espaço físico do estacionamento, o veículo ficou embaixo de goteira e o mesmo saiu com o retrovisor e porta com escorrido de agua de ferrugem

2026-08-20 • via Nuitee
C
Celia • solo_traveller • br
9
Boa localização
Pros:

A localização é otima e o café da manha muito gostoso.

Cons:

A arrumação da cama, não tinha sobrelençol , tive que pedir. No mais ficou a contento.

2026-08-20 • via Nuitee
A
Araujo • solo_traveller • br
5
Pros:

Bem localizado
Funcionários bem educados

Cons:

Muito cheiro de cloro na água
Só canal aberto
A piscina poderia ser coberta

2026-08-19 • via Nuitee
C
Conceicao • extended_group • br
7
o estacionamento e cobrado e o banheiro nao e confortavel muito pequeno, as toalhas super asperas
Pros:

os funcionarios muito bem treinados

Cons:

nao gostei do banheiro, pequeno com a logistica da torneira do banheiro totalmente sem sentido. as toalhas ásperas
esperava muito mais, pelo fato do valor da diaria

2026-08-18 • via Nuitee
J
João Luis • couple • br
9
2026-08-18 • via Nuitee
P
Pedrassi Domingues • couple • br
9
2026-08-18 • via Nuitee
D
Dennys • couple • br
9
2026-08-18 • via Nuitee
P
Pedrassi Domingues • couple • br
10
Pros:

Da cordialidade dos funcionários,a Beatriz (recepção) muito atenciosa,da limpeza ,localização.

2026-08-18 • via Nuitee
P
Pedrassi Domingues • couple • br
9
2026-08-18 • via Nuitee
S
Sérgio • couple • br
8
2026-08-17 • via Nuitee
R
Roxana • couple • bo
8
Estuve muy poco porque el clima nos jugó una mala pasada desde que llegamos llovió muchísimo entonces nos retornamos muy
Pros:

Todas sus instalaciones, muy buena ubicación lugares muy cerca para pasear , muy buena la atención, volvereeee

2026-08-17 • via Nuitee
E
Enivan • solo_traveller • br
10
2026-08-17 • via Nuitee
M
Marcus • solo_traveller • br
10
Pros:

Organização e atendimento.

Cons:

Dessa vez, gostei de tudo

2026-08-16 • via Nuitee
A
Adilson • solo_traveller • br
10
Pros:

A localização, a vista do quarto e o conforto das instalações. Muito bom.

Cons:

Nada a declarar.

2026-08-15 • via Nuitee