Staybridge Suites Round Rock by IHG

I was online looking for a last minute hotel and chose this one as it was afforadable and looked great from the photos. We showed up the staff was friendly..the check in process was simple and we were given our key room. We got our luggage out from our vehicle and then worked our way over to the elevator..the halls were muggy and hot, the elevator had just been freshly painted so the stinch of the smell of paint nearly left me with a headache. We got in to our room and i think the only thing that bugged me about the room was the couch...the arm rest was all scratched and ripped up as if someone with a cat had stayed there and destroyed it. Other than that I think the cleanliness of the room was good. For breakfast they serve a buffet with a good variety of different options which i though was awesome! Its like everything outside of our room did not have AC running because just as the halls the whole seated area where they serve the breakfast buffet was muggy and hot. I felt myself rushing to eat breakfast just so i could get back upstairs to the AC. This hotel can use some love and care, some AC out in the halls and maybe some renovations but other than that...it gave me and my family a place to sleep for two nights...so cant complain. Will I recommend the hotel to family and friends...probably not.

Yes, enjoyed the full Kitchen! Would be nice if they updated the motel

Very spacious rooms, kitchenette is wonderful, and two tvs!

Overall, it was a pleasant stay. Rooms are old and need to be updated. Stains on bath tub and old aroma to the room. Otherwise, not bad.

It was alright. Rooms were just ok, Front desk (Patels) were ok. The young lady who checked us out on Sunday was very nice.

This hotel is absolutely vile and should be shut down. I stayed at Staybridge Suites Round Rock from 8/31–9/1 with my family, booking two rooms, and what we experienced was nothing short of revolting. The first room was muggy, dirty, and smelled putrid, with hair, stains, and even a massive blood stain on the mattress. The second room had an actual bug crawling on the bed. After complaining, we were bounced from room to room, inspecting more than seven in total, and every single one was a nightmare—filthy linens, mattresses reeking of rot, and one mattress so badly stained it literally looked like a corpse had decomposed in it. This wasn’t an isolated issue but a clear pattern of neglect and filth throughout the entire property. To make it worse, I overheard housekeeping telling the front desk, “they can’t be looking at all the rooms like that,” which proves they know exactly how disgusting this place is and are simply trying to cover it up. This is not just bad service—it’s dangerous, unsanitary, and completely unacceptable. The Staybridge Suites Round Rock is a disgrace to the IHG brand, a breeding ground for disease, and an insult to anyone unfortunate enough to book here. I wouldn’t let my worst enemy stay in this dump.

Clean, safe, convenient and good breakfast. If you want a suite, this is the choice

We stayed at this hotel for two nights. As soon as we entered the room we noted multiple areas with obvious pet damage. Our bed sheets were stained in multiple places. Floor were filthy.

This property is pathetic, not cleanliness, very old building and very old items outside in main pathway and everything is old inside the room. Bedroom, Couch and Dining chairs are very old. No proper water flush out in bathrooms and latches in rooms are very old. Overall it’s not even worth for the money you pay, it’s disgusting and even motel is better. Breakfast is kind of motel breakfast and few items are there, not good food, utensils are not cleaned properly and old. PLEASE DON’T BOOK THIS SPECIFIC HOTEL…

The staff was super friendly when it came to checking-in! However, we found TWO cockroaches on seperate occasions during our stay. The first night when we checked in, there was one in the bathroom. Since we had arrived late at night and we were only staying one night we decided to thoug it out. The following morning we found another cockroach in the same place we found the first one. Not only this, but as we showered on of my friends saw pieces of the ceiling fall during their shower. Some even landed on his head. The hotel looks nice but it is cockroach infested and falling apart.

The location was ok! But the room had ants bad. They were in the bathroom. In the bed. I was scrolling on my phone and one was crawling up my finger. The refrigerator door wouldn’t close the seal wasn’t working so our stuff was t cold. Finally I put a trashcan in front of it but having 2 little kids they kept moving it. We came for a week to visit my stepkids we picked this hotel cause the pool and the bbq pit. We asked upon arrival about bbq pit they stated let us know when your ready and we will turn the gas on. So we went to buy a whole bunch of meat went to grill and both grills didn’t work! Then we did laundry only one washer worked and we had to dry them for a long time for them to actually be dried!

This place has roaches. Not just a few, they are everywhere. I wasn’t even in my room for five minutes and I found about five. There were two dead baby roaches in the freezer, in the ice, live ones crawling on the walls and in the furniture. But I’ve dealt with roaches before so I was willing to tough it out. Even though my kids have asthma and allergies. Then I saw them in the bed, and that was completely unacceptable. I immediately contacted Expedia and went downstairs to check out. I didn’t actually care about the refund, more so getting my babies out of there before they got sick. When I told the front desk, he acted like I was lying, he said he just sprayed and they don’t have roaches. But they do, I took pictures and everything. If you’re seeing more than one live German roach during an hour, that means there is a heavy infestation in the building. Let’s not normalize letting hotels get away with roaches that cause allergic reactions and spread of disease FOR THE LOVE OF GOD IT IS NOT NORMAL AND IT IS A HEALTH HAZARD PLEASE REVIEW AND REPORT IT!!!! This is not ok. But I’m glad I was refunded, so thank you for that I guess!

The room smelled a lot like cigarettes, and it gave me a headache. Only one washer was working out of the four. It was very inconvenient.

Everything was good

It was amazing

My room was given away but manager accommodated us

Thank you for you help even though the unconvinced whit the early check in ,the manager was able to make our stay wonderful and I highly recommend the breakfast 👍

Overall the rooms were still dirty

The toilet ran nonstop and was luke warm and dogs barking nonstop

Good complimentary breakfast. The front staff was nice. The room I stayed, 422, the AC was blasting with loud noise the entire time ( and trust me when I say it was too loud).