Holiday Inn Express Hotel & Suites Richmond by IHG

Hotels
•
Holiday Inn Express
9.2 (371 reviews)
1990 Colby Taylor Drive , Richmond , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Great location
Comfortable beds
Good breakfast
Cons:
Rude staff
Noisy doors
Poor mattress quality
Cold pool

Categories

Cleanliness
9.45
Overall sentiment from reviews indicated high cleanliness, with multiple mentions of very clean rooms.
Service
8.95
Service was a mixed sentiment; some comments noted rude staff while others praised friendly interactions.
Location
9.45
Positive sentiment on the hotel's convenient location near dining options and attractions.
Room Quality
8.95
Rooms are generally comfortable and clean, but some issues were noted with mattress quality.
Amenities
8.95
Standard offerings with additional positive remarks about the breakfast and pool.
Value for Money
9.45
Value is perceived as excellent, as mentioned in multiple reviews.
Food and Beverage
8.95
Breakfast options were frequently mentioned positively.
Overall Experience
9.45
Overall satisfaction was high, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:15

Property Description

Convenient Location and Amenities
Situated in Richmond, Kentucky, the Holiday Inn Express Hotel & Suites offers a prime location near Eastern Kentucky University. Guests can enjoy a daily hot breakfast and stay connected with free high-speed internet access.

Comfortable Guest Rooms
Each room is equipped with a coffee machine, microwave, and mini-refrigerator for added convenience. Guests can unwind and enjoy entertainment on the flat-screen cable TV with in-room movies, or catch up on work at the spacious work desk.

Relaxation and Recreation
The hotel features an indoor pool and a fitness center, providing opportunities for relaxation and staying active during your stay. Whether visiting for business or leisure, guests can make the most of their time at the Richmond Holiday Inn Express Hotel & Suites.

Book your stay now to experience comfort and convenience at its best!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 371 reviews
Cleanliness: 9.45
Service: 8.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
M
Marie • extended_group • us
10
2026-04-25 • via Nuitee
C
Corbett • extended_group • us
8
The Holiday Inn is a good value for the money.
Pros:

Breakfast was good, but I like scrambled eggs for breakfast. The taco ??? eggs were not my cup of tea. There are other choices besides eggs to choose from. Pancakes, oatmeal, biscuits, sausage & gravy, yogurt & fruit! The coffee was great. The dinning area was clean & the employees were super nice.

Cons:

The mattress was not comfortable. It needs to be replaced. That’s one thing that is important to most people, a good mattress, for a good nights sleep!

2026-04-19 • via Nuitee
S
Sheldon • couple • us
9
2026-04-19 • via Nuitee
J
Jesse • couple • us
2
Our first stay at this location was awesome but the second not so good
Pros:

All good

Cons:

We were in a room that joined another and the noise from that room keep us up all night

2026-04-09 • via Nuitee
B
Blake • couple • ca
10
Perfect one night stay.
Pros:

Clean with friendly staff. Lots of restaurants close by.

2026-04-09 • via Nuitee
N
Nancy • couple • ca
9
Cons:

I wish you had a microwave in the breakfast room to warm the cinnamon buns up a bit more.

2026-04-01 • via Nuitee
D
Denise • couple • us
9
Pros:

Clean facility very friendly staff

Cons:

I would say the bathroom was a little outdated

2026-03-23 • via Nuitee
E
Evans • extended_group • us
9
My stay was very pleasant!
Pros:

I loved how clean the facilities were!

Cons:

N/A

2026-03-09 • via Nuitee
J
John • family_with_children • us
8
2026-03-07 • via Nuitee
K
Keith • couple • us
10
Great value, great breakfast options. Room was clean, super impressed.
Pros:

Friendly, convenient , good breakfast

Cons:

Nothing

2026-03-01 • via Nuitee
T
tomyah2026 • Solo travel
10
Refuge in turbulent time
Pros:

I had water damage and had to be out of my apartment for a while. Everyone was very kind and helpful. I am disabled and they were very accommodating. Janice helped me get breakfast to my room, the ladies who cleaned the time were wonderful. Alan was great to work with. I started in a handicap accessible room and moved when I found out all rooms have walk in showers. Both rooms were very clean and comfortable. I would definitely recommend.

2026-02-28 • via Tripadvisor
L
Linda • couple • us
10
Friendly staff/clean/quiet/comfy bed…great sheets!
Pros:

Convenient location and price

Cons:

All was good

2026-02-24 • via Nuitee
C
Connie • couple • us
9
Pros:

That was the only negative thing about the experience. I didn’t like the breakfast.

Cons:

Food could have been hotter and more healthy choices.

2026-02-11 • via Nuitee
H
Heather • solo_traveller • us
10
2026-01-21 • via Nuitee
H
Heather • couple • us
10
Pros:

Clean and comfortable

2026-01-19 • via Nuitee
F
Franklin • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Mary • solo_traveller • us
10
Great place to stay
Pros:

Super clean, friendly staff

Cons:

Nothing

2026-01-19 • via Nuitee
L
linda • couple • us
9
2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
10
Great stay!
Pros:

Staff was very friendly and accommodating. I had to add an extra night and it was added without hesitation.

Cons:

Nothing

2026-01-12 • via Nuitee
L
Lisa • couple • us
9
2026-01-09 • via Nuitee