Holiday Inn Express Hotel & Suites Richmond by IHG

Hotels
•
Holiday Inn Express
8.2 (275 reviews)
1990 Colby Taylor Drive , Richmond , US
+1 859-624-4055

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Clean rooms reported by many guests
Friendly, professional and helpful staff
Good, plentiful complimentary breakfast
Convenient location with easy freeway access
Spacious rooms and generally comfortable beds
Cons:
Isolated but significant cleanliness issues reported (stains, streaks)
Occasional noise reported
Shower floor can be very slick
Outdated TV and Wi‑Fi connectivity problems for some guests
Parking can be far from the front door for some spaces
Small fitness room / limited amenity space

Categories

Cleanliness
7.6
Generally described as clean and fresh in many reviews, but one reviewer reported a very messy/dirty room with streaks in the shower and stains on the bed skirt.
Service
8.6
Staff repeatedly noted as friendly, professional and efficient (helpful front desk, smooth check-in, named staff praised), contributing positively to stays.
Location
8.6
Convenient access to the freeway/interstate and close to dining; a few notes about parking distance from the front door.
Room Quality
8
Rooms reported as spacious, with comfortable beds and no carpet in some units; some negatives include a bed that was too firm for one guest, an outdated TV, and Wi‑Fi connectivity issues.
Amenities
8.1
Complimentary breakfast commonly praised and a small but equipped fitness room noted; some guests arrived too late to use amenities or mentioned breakfast timing issues.
Value for Money
7.2
Mixed impressions — many find the stay worthwhile for convenience and service, but at least one guest felt the property was too expensive given isolated cleanliness problems.
Food and Beverage
8.7
Breakfast repeatedly highlighted as good, tasty and plentiful, though a couple of comments mentioned timing or limited healthy options.
Overall Experience
8.8
Overall positive sentiment: quiet, clean-feeling property with friendly staff and repeat guests willing to return, tempered by occasional isolated issues (cleanliness, room tech).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location and Amenities
Situated in Richmond, Kentucky, the Holiday Inn Express Hotel & Suites offers a prime location near Eastern Kentucky University. Guests can enjoy a daily hot breakfast and stay connected with free high-speed internet access.

Comfortable Guest Rooms
Each room is equipped with a coffee machine, microwave, and mini-refrigerator for added convenience. Guests can unwind and enjoy entertainment on the flat-screen cable TV with in-room movies, or catch up on work at the spacious work desk.

Relaxation and Recreation
The hotel features an indoor pool and a fitness center, providing opportunities for relaxation and staying active during your stay. Whether visiting for business or leisure, guests can make the most of their time at the Richmond Holiday Inn Express Hotel & Suites.

Book your stay now to experience comfort and convenience at its best!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 275 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 8
Amenities: 8.1
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.8
R
Richelle • couple • us
6
Too expensive to be this messy.
Pros:

Room was large.

Cons:

It was very loud. Room was dirty. Streaks of what I hope was soap in the shower. White stains on the bed skirt.

2026-10-18 • via Nuitee
G
Giles • family_with_children • us
8
2026-10-16 • via Nuitee
C
Connie • couple • us
10
2026-10-12 • via Nuitee
F
firefighter4u • Couples • The Villages, Florida
8
I'd stay here again!
Pros:

just looking for a one night stay as we were golfing nearby. We first went to the Choice Suites (do not go!). We ended up here and it was a pleasant stay. No reservation check in was fine. Room was clean - no carpet! beds comfortable. Bathroom/shower clean. Breakfast was typical for this level hotel. I'd stay here again.

2026-08-29 • via Tripadvisor
D
Dan • couple • us
10
2026-08-24 • via Nuitee
C
Carol • family_with_children • us
9
The staff was friendly and professional. Our room was clean and well maintained.
Pros:

Breakfast was good - tasty, plenty of it, and served well

2026-08-15 • via Nuitee
M
Michael • family_with_children • us
8
Pros:

All was fine! clean and convenient

2026-08-09 • via Nuitee
S
sarahsN2185LB • Business
10
Great nights stay
Pros:

Always a great stay, clean & the rooms always smell so fresh. Stay with them a couple times a year with zero issues.

2026-08-05 • via Tripadvisor
K
Kenton • couple • us
8
Pretty good
Pros:

Was good

Cons:

Tv was outfated. Couldnt connect to wifi to access apps

2026-07-20 • via Nuitee
K
Kathleen • couple • us
10
It was quiet and we had a good rest.
Pros:

Very good selection

2026-07-12 • via Nuitee
C
Cathy • family_with_children • us
10
Cleanest room and very friendly staff
Pros:

Easy to get to, decent parking

Cons:

Parking was far from the front door

2026-07-12 • via Nuitee
J
Jennifer • couple • us
10
2026-07-07 • via Nuitee
A
Ashley • couple • us
10
2026-07-06 • via Nuitee
J
jmarden1810 • Family • Kokomo, Indiana
10
Quick overnight stay
Pros:

Stopped here for the night. Easy to book on the tripadvisor app and top-floor request was granted. Arrived too late to enjoy the amenities but enjoyed the complimentary breakfast. Room was clean and had enough space for 4 adults. Nice quiet location. Would definitely stay here again if we drive through Richmond.

2026-07-02 • via Tripadvisor
W
Worth • solo_traveller • us
10
Pros:

very clean, great hot breakfast, good location to interstate

2026-06-30 • via Nuitee
D
Darla • couple • us
8
2026-06-25 • via Nuitee
T
trudyandtonylane • Couples • Cleveland, Ohio
10
Awesome Front Desk Staff
Pros:

I called ahead to see if we could get in room a bit early. The front desk person took the time to review and said we will get it done. On arrival, greeted warmly. Efficient smooth check in. Hotel was clean. Breakfast had healthy and non healthy stuff. Fitness Room small but equipped.

2026-06-19 • via Tripadvisor
D
dandS4676BV • Business
10
Clean room and friendly staff
Pros:

I stay here every week .Never a bad experience.rooms are always clean and staff is always friendly .I mostly deal with Shane when I check in .She is always friendly .I hate being away from home .Bit ,since my job requires it it’s nice to relax

2026-06-17 • via Tripadvisor
J
Johannes • couple • us
8
A good hotel!
Pros:

Easy access off the freeway, close to some good places to eat. Staff were helpful and friendly.

Cons:

Bed was a bit too firm for our liking!

2026-06-17 • via Nuitee
M
Mary Ann • couple • us
9
Planning on coming back
Pros:

Convenient

2026-06-08 • via Nuitee