Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4059 reviews)
Plaza San Martín, 5 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4059 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
N
Naulaerts • couple • be
9
Een geslaagde citytrip
Pros:

Voor het ontbijt is er keuze te over en alles is verzorgd door fantastische medewerkers

Cons:

Voor ons was alles in orde

2026-05-09 • via Nuitee
M
Monica • couple • ch
8
Pros:

Sehr gute Lage, ruhig da Doppel-Fenster, gute Betten.

Cons:

Alles ist aus Kunststoff…… Boden, Badezimmer, Möbel. War bei der Ankunft nicht so sauber.

2026-05-09 • via Nuitee
C
Cristina • solo_traveller • es
9
Pros:

The location and the building

Cons:

The room in a corner

2026-05-08 • via Nuitee
J
Juan • solo_traveller • ar
8
Cons:

Malo el servicio de wifi!!!!

2026-05-08 • via Nuitee
G
Grace • couple • ec
8
Excelente ubicación y comodidad
Pros:

La ubicación maravillosa y el hotel muy lindo.

Cons:

A pesar de tener habitaciones cómodas tenía un olor a cañería terrible. El desayuno bastante costoso.

2026-05-07 • via Nuitee
C
Cecilia • extended_group • it
8
Pros:

Posizione e struttura!

Cons:

Colazione buona ma non particolarmente ricca o completa, considerando un 4 stelle.

2026-05-07 • via Nuitee
M
Maria-Fernanda • solo_traveller • pa
8
Pros:

La ubicación es excelente y el restaurante muy bueno

Cons:

La habitación era muy pequeña y tenia vista a una pared!

2026-05-07 • via Nuitee
A
Andrew • couple • gb
6
Tourist stay walking between the palace in one direction. and the Prado in the other.
Pros:

Very central

Cons:

The hotel promoted an airport taxi service which cancelled our booking and didn’t refund us.

2026-05-05 • via Nuitee
F
Fabrizio • couple • ch
8
Pros:

Das Hotel ist ideal gelegen, um die Stadt zu Fuss zu erkunden. Es liegt wenige Gehminuten von der Gran Via, der Plaza Mayor und der Porta del Sol entfernt. Das Personal war sehr freundlich und hat auch Extrawünsche beim Frühstück erfüllt. Besonders gut hat uns die Auswahl an frische Früchten beim Frühstücksbuffet gefallen.

2026-05-04 • via Nuitee
F
Fulvia • extended_group • it
9
Molto piacevole. Da ripetere
Pros:

Posizione ottima
Pochi rumori
Staff gentile

Cons:

Vista della stanza non particolarmente attraente. Ma è un dettaglio

2026-05-03 • via Nuitee
H
Hickey • solo_traveller • ie
9
2026-05-03 • via Nuitee
R
Roger • couple • ch
9
2026-05-03 • via Nuitee
L
Lisa • couple • us
8
Lovely hotel close to many shops and well priced.
Pros:

Room was a great size, plenty of room. I inadvertently booked an interior facing room and the hotel was very accommodating in providing us a different room.

Cons:

Nothing. The only highlight I would call out is to confirm with the property about the interior vs exterior view.

2026-05-02 • via Nuitee
I
Isabela Cristina • solo_traveller • bo
10
Pros:

Ubicación limpieza amabilidad, desayuno picnic

2026-05-02 • via Nuitee
R
Ruedi • family_with_children • ch
9
Pros:

sehr zentrale Lage

2026-05-01 • via Nuitee
D
Diala J. DABABNEH • family_with_children • jo
8
2026-05-01 • via Nuitee
I
Ivan • couple • it
6
Pros:

Posizione centrale, staff gentile buona la colazione anche se troppo costosa.

Cons:

La camera era piccola e la finestra dava in una corte chiusa in alto da un tetto in plexiglas, quindi non girava l aria.

2026-05-01 • via Nuitee
A
Ahmed • solo_traveller • mt
9
2026-05-01 • via Nuitee
G
Gertraud • extended_group • at
9
Super
Pros:

Perfekte Lage, wunderschönes Haus, sehr schöne Zimmer

2026-04-30 • via Nuitee
D
Damien • solo_traveller • fr
10
Emplacement 5* Très bel Établissement
Pros:

Parfait emplacement et très bel établissement. Personnel disponible. Buffet 5*

2026-04-30 • via Nuitee