Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4300 reviews)
Plaza San Martín, 5 , Madrid , es
+34 917 01 50 00

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4300 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
K
Kristine • solo_traveller • be
8
Pros:

Mooi en proper kamer vriendelijke personeelsleden.. Dichtbij alles. We zijn heel tevreden. We kunnen ook verbinden met onze gsm met de tv, om films of muziek via YouTube.

Cons:

Niks bijzonders.

2026-08-29 • via Nuitee
Y
Yamilette • family_with_children • us
10
Location! Location! Location!
Pros:

Perfect location - it's near stores, cafes, mall, supermarket and yet in a quite Plaza. The room was spacious, clean and with a view. I will highly recommend it. The staff was great! Thank you.

Cons:

N/A

2026-08-29 • via Nuitee
P
Pereira • couple • br
8
Hotel excelente, bem localizado, bom custo-benefício.
Pros:

Hotel excelente, interior bonito, muito bem localizado, fica em um pequena praça muito tranquila e silenciosa, a poucos metros de uma estação de metrô e próximo a Porta do Sol e a Gran Vía.
As instalações são confortáveis, limpeza excelente. Equipe atenciosa e prestativa.
Café da manhã muito bom, gostei das opções.
Nossa estadia foi muito agradável.

Cons:

Estava tudo ótimo.

2026-08-29 • via Nuitee
L
Luay • couple • bh
8
2026-08-28 • via Nuitee
S
Sergio • family_with_children • ar
10
Pros:

La ubicación, si se quiere cerca de la Gran Vía y sus comercios, es excepcional. Mi habitación era espaciosa y con un pequeño balcón hacia la plaza hermoso. No usé el desayuno. El personal fue muy amable.

2026-08-28 • via Nuitee
T
Tracy • couple • nz
10
Very enjoyable and relaxing
Pros:

Close to everything, very clean and quiet, loved having a grudge and kettle. Staff very grey sky. Would definitely come back

2026-08-28 • via Nuitee
J
Julio • couple • es
8
Para el tiempo que permanesi en el hotel que fue de una noche fue satisfactorio para mi
Pros:

Muy bien

Cons:

Falta de comedor

2026-08-28 • via Nuitee
R
Romulo • couple • mx
10
Pros:

Limpieza y comodidad

2026-08-28 • via Nuitee
A
aude • family_with_children • fr
10
Parfait 👌
Pros:

Emplacement / confort / services

2026-08-28 • via Nuitee
F
Francisco • solo_traveller • es
10
Hotel recomendado
Pros:

La habitación en general, trato del personal y ubicación

2026-08-27 • via Nuitee
J
Josselyn • couple • cr
10
Excelente hotel, muy satisfecha
Pros:

Todo, es un hotel hermoso, muy cómodo y excelente ubicación

2026-08-27 • via Nuitee
B
Bridget • couple • nl
9
2026-08-26 • via Nuitee
T
Tanja • family_with_children • hr
10
2026-08-26 • via Nuitee
M
montserrat • couple • es
9
2026-08-26 • via Nuitee
S
Silvia • solo_traveller • ro
10
2026-08-25 • via Nuitee
U
Uwe • couple • de
8
2026-08-24 • via Nuitee
U
Ulrike • extended_group • de
9
2026-08-24 • via Nuitee
S
Stavros • extended_group • co
10
Excelente!! Lo máximo, regresaría allí mismo.
Pros:

Todo, excelente servicio, calidad humana, desayuno delicioso, y super central para hacer turismo caminando y lo que se necesite.

2026-08-24 • via Nuitee
A
ARENAS HOYOS • couple • co
10
Pros:

Muy buena ubicación

2026-08-24 • via Nuitee
R
Rebecca • family_with_children • gb
10
A wonderful stay. Nice staff, beautifully clean rooms and great service.
Pros:

Beautiful building in the centre of Madrid. Lovely interiors.

2026-08-24 • via Nuitee