Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (4118 reviews)
Plaza San Martín, 5 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 4118 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
G
Gregory • extended_group • nl
7
2026-06-06 • via Nuitee
H
Hanane • family_with_children • ch
7
2026-06-05 • via Nuitee
D
Dongming • solo_traveller • ma
10
Pros:

位置极佳，超安静，早餐丰盛，服务周到。

2026-06-05 • via Nuitee
P
Paula • solo_traveller • es
9
Pros:

La ubicacion es perfecta y las habitaciones bien insonorizadas.

Cons:

Nada

2026-06-05 • via Nuitee
M
Maria Gabriela • solo_traveller • cr
10
2026-06-04 • via Nuitee
C
Carlos • couple • us
10
2026-06-04 • via Nuitee
J
Jutta • couple • at
10
2026-06-03 • via Nuitee
R
Ricardo • solo_traveller • es
5
2026-06-03 • via Nuitee
V
Vicente • solo_traveller • es
9
2026-06-03 • via Nuitee
S
Simone • couple • ch
9
2026-06-01 • via Nuitee
J
Jennifer • family_with_children • us
7
2026-06-01 • via Nuitee
B
Belsito • couple • us
10
2026-05-31 • via Nuitee
T
Thynne • couple • ie
10
Excellent, very pleasant. Would stay again if ever in Madrid
Pros:

The reception staff with excellent, very helpful. I would highly recommend this hotel. It was perfectly located and all the places of interest were walking distance.

Cons:

Nothing

2026-05-31 • via Nuitee
T
Thorsten • family_with_children • de
9
2026-05-31 • via Nuitee
R
Robert • couple • au
6
Good location
Pros:

Cleanliness, location and restaurant

Cons:

Room was small buffet breakfast was expensive for what was available, no proper coffee machine

2026-05-30 • via Nuitee
R
Rodriguez • couple • mx
10
Increíble
Pros:

Muy comodo

2026-05-30 • via Nuitee
S
Sigfús • solo_traveller • is
9
2026-05-29 • via Nuitee
B
Basili • solo_traveller • es
8
2026-05-29 • via Nuitee
B
Bengisu • couple • tr
8
Şehrin ortasında , harika bir konaklama
Pros:

Konum çok iyiydi, her yere yakın yürümey seviyorsanız , her yere yürümek oldukça rahattı.
Otelin temizliği , çalışanların güleryüzü ve yardımcı olması çok iyiydi.
Kahvaltısı oldukça zengin ve lezetliydi.

2026-05-29 • via Nuitee
J
JEAN MICHEL • solo_traveller • fr
8
2026-05-28 • via Nuitee