Intelier Palacio San Martin

Hotels
•
Grupo Intur
8.9 (3862 reviews)
Plaza San Martín, 5 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Bathroom odor issue
Rooms too small
Breakfast variety could improve

Categories

Cleanliness
8.3
There were significant concerns regarding bathroom odor, indicating a poor cleanliness perception.
Service
9.5
Many reviews highlight the staff as professional and attentive, suggesting very high service quality.
Location
9.3
Numerous mentions of excellent location, close to tourist attractions and convenient.
Room Quality
8.8
Rooms are described as clean and comfortable, though some mention small size.
Amenities
8.5
Positive remarks about amenities like breakfast, but some noted a lack of a shower by the sauna.
Value for Money
8.7
Overall value perception is good, but some reviews suggest pricing may not reflect room quality.
Food and Beverage
8.9
Breakfast was generally appreciated, though it faced some criticism regarding variety.
Overall Experience
9.2
Overall satisfaction noted with some minor issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:03

Property Description

Luxurious Accommodation
Experience classic elegance in our air-conditioned rooms at Intur Palacio San Martín, each equipped with modern amenities and free Wi-Fi.

Exquisite Dining Options
Indulge in creative international cuisine at our restaurant, or enjoy a snack and drink at the stylish bar on-site.

Impressive Facilities
Relish in the grand marble lobby, stay active at the gym, and stay connected at the internet corner. Plus, don't miss the convenience of the original lift.

Immerse yourself in luxury steps away from Madrid's iconic landmarks. Book your stay at Palacio San Martín now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 15.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 180
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 15
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 3862 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.3
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9.2
M
Montserrat • extended_group • es
4
Lo mejor la ubicación
Pros:

La ubicación era excelente

Cons:

Falta de limpieza, el baño y wc estaban sucios. Y en un armario se habían dejado ropa interior de otros huéspedes. Pedimos habitación que diera al exterior y nos pusieron en una interior que daba a la hall/cafetería del hotel.

2026-02-14 • via Nuitee
I
Ingo • couple • nl
10
2026-02-14 • via Nuitee
K
Khadija • couple • fr
9
Agréable séjour madrilène pour la découverte de cette ville.
Pros:

Son emplacement est central et permet de tout visiter à pied.
La literie est confortable.

Cons:

Nous n’avons pas pris de petit déjeuner sur place car la formule ne correspond pas à notre petit appétit mais dans la chambre il y’avait de quoi faire un café ce qui nous convenait.

2026-02-14 • via Nuitee
A
Aneta • solo_traveller • pl
8
Lokalizacja idealna, personel wybitnie pomocny, śniadanie mogłoby być smaczniejsze.
Cons:

Śniadanie było ok, natomiast wybór świeżych warzyw mógłby być większy. Na plus możliwość zamówienia dań z karty- jajecznica, omlet i jajka smażone. Jednak miejsce gdzie jest podawane śniadanie mało przyjemne.

2026-02-13 • via Nuitee
M
Mutlu • family_with_children • tr
9
Pros:

Konum ve tesis şahane

Cons:

Oda temizliği biraz sıkıntilı havlular degişmiyor

2026-02-12 • via Nuitee
A
Ana Maria • couple • us
10
2026-02-11 • via Nuitee
S
Schettini Da Silva Attie • family_with_children • br
10
Pros:

Quarto e banheiro grande . Excelente !

2026-02-11 • via Nuitee
M
martin • couple • py
9
Pros:

Instalaciones ubicación y calidad precio

Cons:

Algunos personales son un poco hoscos
Entiendo que es un poco la forma de ser de los madrileños a pesar que esas formas deben ser suavizadas en hoteles de 4 estrellas

2026-02-11 • via Nuitee
C
Caroline • couple • fr
8
2026-02-11 • via Nuitee
C
CESAR • solo_traveller • es
9
Muy recomendable con alguna promoción.
Pros:

Ubicación

Cons:

Los precios de la comida.

2026-02-09 • via Nuitee
A
Annabel • couple • gb
9
Lovely hotel for a short stay in Madrid
Pros:

Location is ideal for exploring Madrid on foot & handy for the metro. Smart, stylish & clean environment. Lovely helpful staff.

Cons:

The room was quite small with no window.

2026-02-09 • via Nuitee
G
Gaston • couple • ar
10
Pros:

Excelente ubicación, atención del personal e instalaciones

2026-02-08 • via Nuitee
G
gerard • couple • es
8
Pros:

Sobretot la ubicació

Cons:

La habitació donava a un cel obert cutre, la finestra no era prou estanca i passava aire. L'habitació correcte.

2026-02-08 • via Nuitee
A
angela • couple • gb
10
Pros:

The staff, the location

Cons:

Only having a short stay due to flight changes

2026-02-08 • via Nuitee
M
Maria Aurora • solo_traveller • be
8
Pros:

Ña ducha

Cons:

El calor

2026-01-31 • via Nuitee
C
Celia Regina • couple • br
10
2026-01-31 • via Nuitee
P
Paola • family_with_children • ar
10
Maravillosa
Pros:

El hotel ofrece un desayuno riquísimo y variado. Con respecto a la ubicación nos permitió llegar a puntos de interés de manera rápida y segura. Vale destacar la atención del personal , sobre todo la atención de Violeta que nos preparó la habitación de maravilla haciendo que la estadía sea acogedora , haciéndonos sentir como en casa.

2026-01-31 • via Nuitee
M
María del Mar • solo_traveller • es
5
Malo. No repetiría
Pros:

La situación

Cons:

Tamaño de la habitación, enana, no se puede respirar ,mala ventilación, no hay sitio para moverse . Una habitación de individual para 2 personas. Agobiante

2026-01-30 • via Nuitee
بندر • couple • sa
6
Pros:

موقع جيد جدا

Cons:

لا يوفر الماء والماء مقابل المال والغرفة صغيره.

2026-01-30 • via Nuitee
E
Emma Soledad • couple • co
9
Excelente opción en Madrid, trataré de usarlo siempre que visite la ciudad.
Pros:

La ubicación y lo bonito y arreglado de las habitaciones, muy cómodas limpias y con buena dotación de elementos de aseo, de una calidad muy buena.

Cons:

Todo muy bien.

2026-01-30 • via Nuitee