Facilities

Full-service spa
Free WiFi
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Gift shops or newsstand
Shopping on site
Conference space
See all facilities

Review Highlights

Pros:
Excellent staff service
Beautiful location
Cons:
Limited gym hours
Confusion with dinner reservations

Categories

Cleanliness
8.7
Cleanliness was generally well-received, though some remarks suggest a need for updates.
Service
9.2
Staff were praised for their outstanding service, enhancing the overall experience.
Location
9.2
The hotel's location offers spectacular views that add to the experience.
Room Quality
8.9
Rooms were well-maintained, contributing positively to guest comfort.
Amenities
8.2
Some amenities need updates, particularly mentioned is the gym's limited hours.
Value for Money
8.2
General perception leans towards good value, though some guests felt certain aspects could improve.
Food and Beverage
9
Dining experiences, particularly breakfast, were highlighted positively.
Overall Experience
9
Guests reported a relaxing and enjoyable stay overall, despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Pamper yourself at The Windsor Hotel Toya, Vignette Collection by IHG, where luxury meets nature in breathtaking surroundings.

Indulgent Spa Experience
Rejuvenate your senses at our exquisite spa that offers soothing facials and holistic treatments, perfect for unwinding after a day of adventure.

Exceptional Dining Options
Savor delectable French cuisine at Gilligans Island or grab a quick snack at our café. Enjoy crafted cocktails while you relax at our cozy bar/lounge, making every meal an experience to remember.

Recreation for Everyone
From skiing directly from your doorstep to soaking in naturally heated hot springs, our hotel provides unparalleled recreational opportunities, ensuring every family member enjoys their stay.

Don’t miss the chance to elevate your getaway—book your stay today!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger are not permitted at this property.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    Children not allowed

  • General

    Professional property host/manager

  • General

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Location

Guest Reviews

8.8
Based on 115 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.9
Amenities: 8.2
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 9
K
Koizumi • friends
10
Pros:

素晴らしい施設でゆっくりホテルライフを楽しめます。
温泉が内風呂しかなかったのと、やたらお部屋から遠かったのは少し残念でしたが、清潔で気持ちよく使えました。

2025-09-29 • via Nuitee
J
JUNKO • partner
10
Pros:

全てのスタッフの方の対応が素晴らしいです。
アットホームで癒されました！

2025-09-26 • via Nuitee
T
tatsuya • family
8
Pros:

洞爺湖と噴火湾が見られて、館内も館外も綺麗。食事も美味しかったです。

2025-09-18 • via Nuitee
G
gottama • family
8
Pros:

レストランも朝食(ビュッフェ)もとても美味しかった！
温泉に行く時に部屋のバスローブとスリッパで行っても良いと言う指示だが、エレベーターなど移動の際、普通の服装のお客さんとすれ違ったりするととても気まずい感じになる。何故、せっかく部屋にある浴衣で移動してはいけないのか？日本人なら多分大半がそう感じていると思うので、温泉への移動は浴衣にした方がいいと思う。
ホテル内にコンビニがないので、できればあった方が良いと思う。

2025-08-15 • via Nuitee
Y
Yuji • partner
6
Pros:

以前のような豪華さはなくなり、施設が陳腐化しています。ジムも夕方5時までと全く使えませんでした。
時代に取り残された感あるホテルです。

2025-08-11 • via Nuitee
E
Eddy
10
Pros:

Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido.

My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service.

2025-08-11 • via Nuitee
D
Diego • family
10
Pros:

Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm.

2025-07-16 • via Nuitee
?
? • family
10
Pros:

とてもゆったり過ごすことができ、快適なステイになりました。施設は少し古さが感じられるものの、お部屋は綺麗に保たれていて良かったです。

2025-07-11 • via Nuitee
E
Eva • family
10
Pros:

Excellent service, friendly and professional staff, room with scenic view

2025-06-22 • via Nuitee
M
MISOOK
8
Pros:

스텝 친절 합니다

2025-06-15 • via Nuitee
?
?? • family
10
Pros:

　洞爺湖を見下ろす最高のロケーションで、サービスも細部にまで行き届いていて文句のつけようがない、超一流のホテルです。強いて不満な点をあげるとすれば、2つある大浴場のうち片方にしか露天風呂がないということでしょうか。

2025-05-25 • via Nuitee
N
noriko • friends
8
Pros:

スタッフの方の対応が素晴らしく、とても快適に過ごせました

2025-05-20 • via Nuitee
J
JAEJOON • partner
10
Pros:

I like dinner restaurants (SUSHI, out of Africa etc) and golf.

2025-05-05 • via Nuitee
K
Ka Po
8
Pros:

酒店很大，景色很好，看到洞爺湖。不過温泉設施比較細。

2025-05-01 • via Nuitee
C
CHAOTAI • family
10
Pros:

Very good

2025-04-28 • via Nuitee
S
Syunsuke • partner
10
Pros:

コンビニや飲食店などがホテルから距離があるため車が必要になる場合もあります。ホテルは高級感があって素敵なところでした。

2025-03-26 • via Nuitee
K
KIYOFUMI • partner
6
Pros:

スタッフの教育をしっかりやって欲しい。特にレストラン！

2025-03-12 • via Nuitee
V
Verified traveler
2
A ripp off!
Pros:

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff.

When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel.

The management should show more respect for its employees and customers and improve this untenable situation immediately.

The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible!

When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included.

2025-02-18 • via Nuitee
C
Chi Ho • family
10
Pros:

Good service

2025-02-16 • via Nuitee
N
Nikki • family
10
Pros:

It’s a beautiful resort. Lots of activities, wonderful sight seen.

2025-01-10 • via Nuitee