Best Western Music Capital Inn

Hotels
•
Best Western
8.3 (511 reviews)
3257 Shepherd of the Hills Expressway , Branson , US
+1 417-334-8378

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location close to attractions
Very good/excellent breakfast
Friendly and helpful staff (Andrew, Stacy mentioned)
Comfortable rooms/beds for many guests
On-site restaurant popular with locals
Cons:
Frequent cleanliness issues (dirty hallways, elevators, bathrooms, tubs)
Dated rooms and carpets needing replacement
Lumpy mattresses and humidity/damp carpets in some rooms
Pool caused eye irritation for a child
Limited/slow elevator service and some maintenance shortcomings
Occasional problems with coffee service (urn empty/not hot)

Categories

Cleanliness
5.5
Multiple reviewers reported dirty hallways, elevators, rooms and bathrooms; housekeeping failures and dirty tubs/carpets were repeatedly mentioned, indicating notable cleanliness issues.
Service
10
Staff received strong praise across many reviews (named staff like Andrew and Stacy noted as friendly and helpful); several comments highlight excellent, attentive service overall.
Location
9.8
Frequently described as a perfect/very convenient location close to attractions and easy to access; multiple guests cited proximity to activities as a key positive.
Room Quality
6.8
Mixed feedback: some rooms were clean on arrival, but many reports of dated furnishings, small/old TVs, lumpy mattresses, humidity/damp carpets and a leaking shower indicate maintenance and comfort issues.
Amenities
8.3
On-site restaurant and breakfast were positives, but guests noted problems with the pool (irritation), limited/slow elevator service, and lack of dehumidifiers—overall amenities are decent but uneven.
Value for Money
7
Opinions split: several guests felt it was good value for location/breakfast, while others called it overpriced given dated facilities and cleanliness shortfalls.
Food and Beverage
9
Breakfast was repeatedly praised as very good/excellent and the on-site restaurant was favorably mentioned; isolated issues with coffee temperature/empty urns and warmth in the dining area were reported.
Overall Experience
10
Many guests described enjoyable stays, repeat visits, and positive interactions with staff; despite significant cleanliness and maintenance concerns for some, the majority of reviews reflect a highly positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Heated Indoor Saltwater Pool
Indulge in relaxation with our heated indoor saltwater pool, perfect for a refreshing swim any time of the day.

Complimentary Hot Breakfast
Start your day right with our daily hot breakfast featuring delicious options like waffles, biscuits and gravy, ensuring a satisfying morning meal.

Convenient Amenities
Enjoy the convenience of free Wi-Fi, in-room microwave and fridge, sauna, hot tub, and 24-hour reception services, making your stay comfortable and stress-free.

Experience the perfect blend of comfort and convenience at Best Western Music Capital Inn. Book your stay now to enjoy these fantastic amenities!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BKG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 511 reviews
Cleanliness: 5.5
Service: 10
Location: 9.8
Room Quality: 6.8
Amenities: 8.3
Value for Money: 7
Food and Beverage: 9
Overall Experience: 10
B
Brenda • solo_traveller • us
8
Really enjoyed it. Breakfast was excellent!
Pros:

Comfortable

Cons:

Room needed a little maintenance

2026-10-28 • via Nuitee
W
William • couple • us
10
Pros:

Honestly it was all the Employees who were all so friendly and helpful! They actually have a restaurant there that serves good food that the locals come to eat at!

Cons:

Some rooms are needing carpets replaced and some up dates!

2026-10-27 • via Nuitee
E
Elaine • couple • us
10
Wonderful
2026-10-24 • via Nuitee
B
Brian • family_with_children • us
9
Nice clean room when we arrived. Very good breakfast. Would stay again.
Pros:

Clean room. Good breakfast.

Cons:

Small older tv in the room.

2026-10-22 • via Nuitee
K
Katherine • family_with_children • us
7
2026-10-21 • via Nuitee
A
Amber • family_with_children • us
10
Pros:

Great place to stay. We have stayed here several times and it always seems to meet our expectations.

2026-10-19 • via Nuitee
D
Daniel • family_with_children • us
5
Fine for a last minute stay, but over priced for what you get
Pros:

Location and breakfast

Cons:

Pool made my kid’s eyes burn, bathrooms were not clean, housekeeping never cleaned while we were there, facilities are very dated.

2026-10-17 • via Nuitee
H
Howard • couple • us
9
2026-10-16 • via Nuitee
B
Brenda • extended_group • us
10
2026-10-12 • via Nuitee
S
Shera • couple • us
10
2026-10-08 • via Nuitee
J
Jeremy • solo_traveller • us
9
Very nice and relaxing.
Pros:

Great location ease of travel.

Cons:

Could have been a little cheaper.

2026-09-18 • via Nuitee
A
Averil • extended_group • us
8
2026-09-17 • via Nuitee
L
Lakisha • couple • us
9
2026-09-16 • via Nuitee
D
Dave • solo_traveller • us
10
2026-09-14 • via Nuitee
R
Ronald • couple • us
8
Comfort, good price, very good breakfast
Pros:

Good breakfast, easy to get around since it’s off the strip.

Cons:

The bathtub was dirty looked like it was just wiped off not cleaned.

2026-09-09 • via Nuitee
J
Joy • couple • us
3
We enjoyed our visit at Branson but will not stay at your hotel again!
Pros:

The breakfast selection was fine. Andrew at the front desk was wonderful.

Cons:

The coffee urn was empty frequently and the coffee was not hot AND it was VERY warm in the eating area. The overall cleanliness of the building was terrible. The hallways were dirty, the elevator was dirty, the room/bathroom was dirty and not cleaned during our stay. People attempted to gain access at the side door and when reported to front desk night person (blond woman/3p-11p) we were told they were "smoking marijuana outside." This was very scary for us and we didn't want to use the elevator. You also need to install a second elevator; the wait time is too long!

2026-09-07 • via Nuitee
H
Harper • solo_traveller • us
9
Pros:

The staff was excellent in every way 👏
Extremely helpful.

2026-09-07 • via Nuitee
L
Lindsey • couple • us
10
2026-09-06 • via Nuitee
K
Kimberly • couple • us
10
Pros:

Everything was clean and the staff was friendly. Great location

2026-09-02 • via Nuitee
K
Karen • couple • us
10
2026-09-02 • via Nuitee