The Clancy, Autograph Collection

Hotels
•
Autograph Collection
8.5 (935 reviews)
299 Second Street , San Francisco , US
+1 415-947-0700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great central SOMA/downtown location
Friendly, helpful staff and efficient valet
Clean, comfortable rooms with good beds
Pleasant lobby and shared spaces; good coffee
Cons:
Extra fees and perceived nickel-and-diming (parking, bottled water, expensive breakfast)
Limited hotel services (no room service, little bell/baggage help)
Inconsistent room issues (cooling, low water pressure, some dust/dirty carpet)
Mixed/expensive food quality

Categories

Cleanliness
8.5
Mostly described as clean and well-maintained (clean rooms, high-quality sheets), though a few mentions of dust on arrival and a worn/dirty carpet in some rooms.
Service
9.5
Staff repeatedly praised as friendly, helpful, fast check-in and efficient valet; isolated issues (coffee shop staff attitude, no bell service) noted but overall strong service sentiment.
Location
9.5
Frequent positive mentions: great, central SOMA location, close to downtown/concerts/offices; minor note about nearby highway noise at night for some rooms.
Room Quality
8.5
Rooms described as spacious with comfortable beds and generally good AC (quiet), but mixed reports about cooling issues, low water pressure, and audible neighbors in some rooms.
Amenities
8.5
Good shared lobby spaces, bar with TVs, coffee shop and pleasant public areas; lacks some hotel services (no room service, limited bell/baggage help) and paid parking.
Value for Money
7.5
Perceived as pricey for what is offered: many guests reported extra fees (parking, bottled water), high breakfast cost and a boutique price tag that felt like a motel to some.
Food and Beverage
8
Mixed feedback: some praise for breakfast and coffee, but several comments about food being expensive and in one case 'gross'; beverage pricing (water) criticized.
Overall Experience
8
Generally positive stays with repeat guests and recommendations (many headlines: perfect, will return, excellent for business), tempered by fees and some amenity/service gaps.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Discover The Clancy, Autograph Collection

Crafted with Care and Authenticity
Immerse yourself in the heart of San Francisco at The Clancy, where every corner is thoughtfully designed to reflect the city's artistic soul.

A Haven for Urban Explorers
From pet-friendly policies to a vibrant outdoor patio, our hotel caters to all travelers, ensuring a comfortable stay for families, business professionals, and adventure seekers alike.

Convenience Meets Comfort
With prime access to the city's top attractions and a range of on-site amenities like a fitness center and a trendy taproom, every moment at The Clancy is tailored for a memorable experience.

Ready to experience the charm of San Francisco at The Clancy? Book your stay now and let the adventures begin.

Important information:

Breakfast-inclusive rates include breakfast for 2 adults and up to 2 children aged 0 - 12 years.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 935 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8
Y
Yolanda • couple • us
10
Perfect
Pros:

Great Vibe, Great Staff, Clean Rooms

Cons:

There wasn’t anything I didn’t like

2026-10-23 • via Nuitee
K
Kacper • family_with_children • pl
9
2026-10-14 • via Nuitee
T
Tammie • extended_group • us
6
Pros:

location was good

Cons:

The room wouldn't get cool enough we let the front desk know but nothing ever got fixed. nights were very uncomfortable!

2026-10-14 • via Nuitee
A
Andre • couple • us
8
Enjoyed our stay and will return
Pros:

Location was good, the hotel had a great breakfast, bar with tv screens to watch sports

2026-10-13 • via Nuitee
A
Allen • couple • us
10
Great stay. Would do again
Pros:

Location. Friendly and helpful staff

Cons:

Extra fees after checkout. But I think I should’ve seen this more transparently, especially with Booking.

2026-10-12 • via Nuitee
H
Heaven • extended_group • us
10
I will definitely be staying there again thank you .
Pros:

Once you walk in it’s nice and relaxing got helped and checked in pretty fast

Cons:

It’s nothing I didn’t like it was perfect!

2026-10-11 • via Nuitee
C
Cristin • solo_traveller • us
9
Excellent stay for business travel
Pros:

Great location, spacious room. Good vibes in the lobby from both the staff and other guests. Close to much of the downtown/SoMa action, offices, and conference spaces. Good shared spaces in the lobby and amenities are satisfactory.

Cons:

I know it's San Francisco, but little things like needing your room key to use the bathroom in the lobby is annoying when you're actually a guest, but understandable given the recent state of San Francisco.

2026-09-15 • via Nuitee
C
Craig • couple • us
9
Very well put together Hotel. Excellent focus on details.
Pros:

Very well put together. I particularly like the bed in the sheets super high-quality, which I really appreciate. Very clean.

Cons:

Personally, I feel it with hospitality and a good price for the room. There should be free water. Charging eight dollars for a bottle of water. I don’t think it’s very hospitable. The people at the coffee shop do not have the same good attitude as the Hotel staff.

2026-09-14 • via Nuitee
M
Michael • couple • us
5
Cons:

Food at the hotel is gross and expensive as if to pretend it is good.

2026-09-07 • via Nuitee
L
LAURE • solo_traveller • fr
10
Très bon hôtel dans SOMA
Pros:

C'est notre second séjour et l'hôtel est toujours aussi agréable.

2026-09-06 • via Nuitee
S
Shimizu • family_with_children • jp
8
最高でした！
Pros:

ホテルの周りが静かで綺麗でした

Cons:

高速道路が近いので、夜はちょっと音が気になった

2026-09-04 • via Nuitee
L
Leszek • family_with_children • pl
6
Pros:

Ok stosunek jakości do ceny

2026-08-28 • via Nuitee
R
Rosemary • solo_traveller • us
8
Expensive boutique hotel with motel asthetic
Pros:

The rooms are spacious and the bed was comfortable. AC is pretty silent

Cons:

Boutique here i think refers only to the lack of services. No one to help with bags on arrival or bring them to the room. Room was dusty on my arrival. No room service. Asked for a wine opener that was supposed to come in 15 mins (!) and never came. Shouldn’t it be in the room maybe? You can hear the neighbors too.
The hotel aesthetic is questionable, LED TV screens everywhere in the lobby, total visual pollution besides being completely tasteless. In many ways felt like an expensive motel with questionable taste. It is, quite plainly, the soul of a highway motel dressed in a designer price tag.

2026-08-28 • via Nuitee
S
Suzanne • couple • us
10
2026-08-28 • via Nuitee
A
Anatalya • couple • us
10
2026-08-23 • via Nuitee
D
Dolores • extended_group • us
10
Thank you for having us great location and close to the concert
Pros:

Clean and comfortable

Cons:

You have to pay for parking but it’s all worth it

2026-08-22 • via Nuitee
W
Warmerdam • family_with_children • nl
9
2026-08-22 • via Nuitee
S
Shelly • couple • us
7
Nice hotel for a night in the city
Pros:

The staff was super nice and the valet was very efficient. The design of the lobby was pretty and the coffee at the radiator cafe was great!
The bed was comfortable and we had a nice view!

Cons:

The water pressure was really low, I couldn’t wash my hair.
The carpet in the room could need replacing as it looked dirty. We didn’t feel comfortable walking on it without shoes.

2026-08-17 • via Nuitee
S
Sherri • extended_group • us
8
Very nice but felt nickel and dimed.
Pros:

Very nice rooms, clean, comfortable beds.

Cons:

$42 each for a breakfast buffet. Many hotels offer that for free.
Lots of fees that add up quickly.

2026-08-16 • via Nuitee
L
LAURE • solo_traveller • fr
10
Pros:

L'hôtel est très bien situé, à quelques minutes à pied du centre de SF. La chambre était grande et bien équipée, la literie est très confortable.
Nous avons apprécié les attestations de l'hôtel (gourdes que nous pouvons remplir tous les jours à la fontaine à eau, tickets pour le Cable Car). L'hôtel offre 20$ par jour à utiliser dans leur café ou bar, ce qui est très pratique pour le petit déjeuner.

2026-08-12 • via Nuitee