SpringHill Suites by Marriott Charlotte / Concord Mills Speedway

Hotels
•
SpringHill Suites
8 (461 reviews)
7811 Gateway Lane , Concord , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Friendly staff
Cons:
Dirty rooms
Issues with room quality
Noise disturbances

Categories

Cleanliness
6.5
Multiple mentions of dirty rooms and poor conditions.
Service
9
Staff generally described as friendly and helpful.
Location
9
Conveniently located with dining options nearby.
Room Quality
6.5
Several complaints about outdated facilities and issues with room conditions.
Amenities
8
Ample amenities but with some functional issues reported.
Value for Money
9
General value perception is acceptable despite some issues.
Food and Beverage
8.5
Breakfast was mentioned positively on several occasions.
Overall Experience
7.5
Mixed overall experience with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:41

Property Description

Convenient Location near Charlotte Motor Speedway
Located just 5 minutes from the Charlotte Motor Speedway, SpringHill Suites Concord Mills Speedway offers a prime spot for race enthusiasts and travelers alike.

Comfortable Suites with Modern Amenities
Each suite is equipped with a microwave, refrigerator, and coffee maker, along with a separate seating area and free Wi-Fi. Relax in front of the cable TV or get some work done at the spacious desk.

Relaxing Facilities and Services
Indulge in the hotel's indoor pool, hot tub, and fitness center, or take advantage of the business center and guest laundry facilities. Whether you're here for business or leisure, SpringHill Suites has you covered.

Book your stay now at SpringHill Suites Concord Mills Speedway for a comfortable and convenient experience in Concord, North Carolina.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 461 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 8
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 7.5
S
sabina • family_with_children • us
10
2026-04-11 • via Nuitee
K
Kimberly • couple • us
7
It was ok
Pros:

Clean, convenient

Cons:

Breakfast started too late & air conditioning didn't work well. We couldn't use the bathroom sink because it got closed by our daughter, and there was no lever to open it so it just kept collecting water.

2026-04-10 • via Nuitee
S
Shanee • extended_group • us
9
2026-04-06 • via Nuitee
V
Vonita • couple • us
8
The check-in process was very quick and easy. The front desk clerks were extremely helpful and friendly.
Pros:

Location from the mall and various other stores and restaurants. Staff.

Cons:

Room could have been a little cleaner (Stains on sofa).

2026-03-31 • via Nuitee
S
stephene600 • Family
6
Marginal
Pros:

Rooms were fine. Ice machine broken. Breakfast was a disappointment - no eggs. No microwave. Attendant sat in corner and looked at her phone. Staff dismissed my critique. This hotel has overstayed its Marriott listing

2026-03-30 • via Tripadvisor
3
302brucee • Business • Minneapolis, Minnesota
2
Worst Hotel Experience Ever: Pay more to go somewhere else.
Pros:

By far, staying at this hotel was one of my worst hotel experiences ever. We had 4 hotel rooms reserved for our team during a work trip. We all were checking in on diffferent days. I tried to confirm our check in days with front desk each night as I checkin in first and wanted to be sure the team checked in smoothly. The woman at front desk told me to come back next day to do that. She couldn't figure it out. I did confirm the rooms the next day, but upon 2 of my team members checking in...their reservations were incorrect at front desk - but they were correct on my Bonvoy app (odd).
In addition, of the 4 rooms we had reserved, 2 of the people were sent to rooms that already had people in the rooms! We were yelled at by front desk for continuing to ask for confirmation of our reservations. We were told we could not get towels (the front desk woman actually told one of us "they are in the dryer, come back later"). We serioulsy felt as if we were being punked during our entire stay.
We actually shorted our stay and midway through our trip found another hotel. We did not feel welcome here, nor did we feel safe.
Every thing about our experience (multiple individuals) was absolutely terrible. We discussed multiple times how Marriott allows this type of service.
We are still battling with the hotel to get refunded as we were charged all nights of our reservations. We absolutely agree to pay for the nights we were there, but don't think they should charge for nights we did not stay.
Do everything you can NOT to stay at this location. Pay extra, drive further, whatever it takes. You will regret staying here.

2026-03-30 • via Tripadvisor
S
Sandricka • family_with_children • us
10
We enjoyed our staff and staff was very welcoming
Pros:

Location

Cons:

Everything was good

2026-03-30 • via Nuitee
S
Schorr • extended_group • us
9
The staff were great, clean room and convenient location.
Pros:

Clean and convenient

Cons:

They were short on towels

2026-03-30 • via Nuitee
S
Sunisha • family_with_children • us
1
Pros:

Nothing , it was very dirty & the staff was rude !

2026-03-29 • via Nuitee
J
John • solo_traveller • us
6
Decent but dated hotel
Pros:

Close to restaurants, the highway, and the airport

Cons:

Bathroom smelled when we arrived. The mattress was terrible. The ladies at reception were not overly helpful nor friendly. The gentleman at the front desk in the morning was very nice and friendly.

2026-03-27 • via Nuitee
D
Douglas • extended_group • us
10
2026-03-25 • via Nuitee
A
Alexx World • extended_group • us
8
great location and facilities
Pros:

very good location. room was big and with reasonable comfort. Have no complain at all.

2026-03-25 • via Nuitee
F
Fratalia • extended_group • us
3
2026-03-24 • via Nuitee
P
Patricia • couple • us
10
60th birthday celebration for Bert
Pros:

It was great the desk the room the free breakfast Everything was excellent I will recommend and I will be back to stay again

2026-03-23 • via Nuitee
A
Andre • solo_traveller • us
8
Excellent overall
Pros:

The overall staff the location was perfect the atmosphere was perfect the breakfast was even excellent and overall experience was excellent

Cons:

I can say there was no dislike about the whole entire experience

2026-03-23 • via Nuitee
A
Ayanna • extended_group • us
7
Pros:

Location

Cons:

The room size

2026-03-23 • via Nuitee
B
Brandy • family_with_children • us
10
Everything was great except for the price.
Pros:

Very convenient location

Cons:

It was great!

2026-03-23 • via Nuitee
K
Kerri • family_with_children • us
9
Great Hotel Experience for Weekend
Pros:

It was very clean. Smelled clean! Complementary coffee station that was very nice. Everything you could possibly need was in close walking/driving distance. We were near the mall. There were a ton of places to shop and eat. Everyone that we came in contact with that worked at the hotel was very friendly.

Cons:

There was only 1 waffle maker. There was a line every morning just to use the one waffle maker. There was also an ad that there was an indoor pool, but that area has been converted into a meeting space. There was also a very limited number of carts available to move luggage.

2026-03-23 • via Nuitee
A
Angela • family_with_children • us
6
2026-03-23 • via Nuitee
S
Smith • family_with_children • us
6
2026-03-22 • via Nuitee