Phoenix Hotel

Hotels
8.4 (7608 reviews)
1-8 Kensington Garden Square , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Clean and well-maintained hotel
Friendly and helpful staff
Good location near transport
Cons:
Rooms can be too warm
Limited breakfast variety
Slow elevator service

Categories

Cleanliness
8.3
Various reviews highlight the hotel as very clean with great staff responsible for room cleaning.
Service
8.8
Staff is described as very friendly and supportive throughout multiple reviews.
Location
8.6
Many reviews appreciate the hotel’s proximity to public transport and central locations.
Room Quality
7.9
Issues reported with room temperatures and some complaints about space.
Amenities
8.6
Overall good amenities including breakfast options, although some room facilities could improve.
Value for Money
8.5
General sentiment suggests that while the hotel has good aspects, it may not meet expectations for its star rating.
Food and Beverage
8
Mixed reviews on the quality and variety of breakfast offered.
Overall Experience
8.5
Most guests had satisfying experiences, with some noted issues that affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:20

Property Description

Convenient Location
Ideally situated just 500 metres from Bayswater and Queensway Underground stations, Phoenix Hotel provides easy access to Hyde Park within a 5-minute walk.

Comfortable Accommodation
The hotel offers spacious and bright rooms, each equipped with modern private bathrooms, tea/coffee facilities, and satellite TV. Free WiFi is available throughout the property, ensuring guests stay connected.

Delicious Dining Options
Start your day with a continental breakfast featuring fresh coffee and cereals in the dining room. The cosy lounge bar serves light snacks and beverages, while full English breakfast options are also available for an additional treat.

Experience the vibrant neighborhood of Bayswater with its array of shops, bars, and restaurants, and explore nearby Kensington and Knightsbridge. Book your stay at Phoenix Hotel now for a memorable London getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 7608 reviews
Cleanliness: 8.3
Service: 8.8
Location: 8.6
Room Quality: 7.9
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
A
Anne • solo_traveller • fi
9
Anne
Pros:

Huoneemme oli siisti ja viihtyisä! Huoneessa oli 3 sänkyä, joista 1 sijaitsi erillään muutaman portaan ylempänä.

2026-05-09 • via Nuitee
A
ANNA • solo_traveller • gr
10
Εξαιρετική τοποθεσία, πολύ καθαρό και αρκετά άνετο.
Pros:

Εξαιρετική τοποθεσία, κοντά σε δύο σταθμούς μετρό. Πολύ καθαρό δωμάτιο, αν και λίγο μικρό. Το πρωινό ικανοποιητικό και αρκετά εξυπηρετικό το προσωπικό. Πολύ ήσυχη περιοχή και ασφαλής. Θα το επέλεγα ξανά σε επόμενο ταξίδι.

Cons:

Όλα ήταν καλά.

2026-05-09 • via Nuitee
A
Asli • solo_traveller • tr
8
Pros:

Tek başıma yaptığım Londra seyahatimde bu oteli tercih ettim ve çok rahat ettim. Otelin bulunduğu bölge çok nezih. Metroya ve otobüs duraklarına yürüme mesafesinde. Kahvaltı yeterli. Oda ve otel temiz.

Cons:

Mart ayı başında bu otelde kaldım. Dışarıda hava soğuktu ama oda çok sıcaktı. Kalorifer kapalı olduğu halde gün içinde odanın içinde terlemeden durmak imkansızdı ve camı aralamak yetmiyordu. Odada vantilatör vardı ama ben kullanmadım çünkü odada fazla vakit geçirmedim.

2026-05-09 • via Nuitee
J
Jens • extended_group • de
8
2026-05-09 • via Nuitee
A
Aileen • extended_group • ie
7
I would stay again as its location was excellent very near 2 tube stations. Only thing was the noise at night outside
Pros:

It was quirky and clean

Cons:

Noise from the park in the morning windows not soundproof

2026-05-09 • via Nuitee
A
Ajay • solo_traveller • us
9
2026-05-09 • via Nuitee
C
Chinni • solo_traveller • ar
9
2026-05-08 • via Nuitee
S
Sylvie • solo_traveller • fr
9
Toujours un plaisir d'y séjourner
Pros:

L'hôtel est très bien situé près de Kensington Gardens, Kensington Palace, Notting Hill sans parler des musées accessibles en traversant le parc. De nombreux moyens de transport sont proches (métros, bus, gare de Paddington) pour se déplacer facilement dans Londres ou à l'extérieur. Il y a de nombreux commerces et restaurants dans Queensway. Les chambres sont confortables et bien équipées. Le petit déjeuner est varié. Le personnel est très accueillant et à l'écoute.

Cons:

Il manque une tablette au dessus du lit pour poser un livre ou le téléphone.

2026-05-08 • via Nuitee
K
Kerry • solo_traveller • gb
9
Pros:

it was he had a lovely calm feeling.

Cons:

that when it said breakfast it did not stipulate continental

2026-05-08 • via Nuitee
N
NADIA • family_with_children • it
9
Ottimo
Pros:

Posizione perfetta a due minuti dalla metro,hotel pulito, buona e varia la colazione

2026-05-08 • via Nuitee
A
Alessandra • solo_traveller • it
10
2026-05-07 • via Nuitee
I
Ida • solo_traveller • fi
4
Pros:

Siisti hotelli hyvällä sijainnilla.

Cons:

Huone oli onnettoman pieni ja ahdas koppi ja tarvittavaa säilytystilaa oli aivan liian vähän. Yksi ainoa pöytätaso, jolla pystyi säilyttämään tavaraa. WC:n ainoa säilytysmahdollisuus oli kapea lasihylly katon rajassa eli itselleni aivan liian korkealla. Hotellissa ei ole minkäänlaista äänieristystä ja seinät paperia eli kaikki kuuluu läpi sekä viereisistä huoneista, käytävältä sekä ulkoa. Lisäksi huoneeni ikkuna piti toistuvaa kolinaa 24/7. Hotelli mainostaa nettisivuillaan tasokasta baariaan, joka oli kuitenkin jatkuvasti kiinni, koska heillä ollut henkilökuntaa pitämään sitä auki. Ei minkäänlaista vastinetta rahalle. Ei jatkoon!

2026-05-07 • via Nuitee
M
Mark • couple • gb
9
Nice break away from home.
Pros:

We liked liked the location. Easy to get to tubes and shops, etc. The continental breakfast was good. The staff very polite and smart.

Cons:

The outside street was noisy. But not too bad that I couldn't sleep.

2026-05-07 • via Nuitee
U
Ute • solo_traveller • de
7
2026-05-07 • via Nuitee
M
Mohammed • solo_traveller • om
8
Pros:

الموقع قريب من محطة المترو

Cons:

لا شىء

2026-05-06 • via Nuitee
A
Anna • solo_traveller • se
9
2026-05-06 • via Nuitee
Čanžar • family_with_children • hr
9
2026-05-06 • via Nuitee
J
Joanne • solo_traveller • us
8
2026-05-06 • via Nuitee
M
Michal • solo_traveller • cz
7
Pros:

Very generous continental breakfast options. Many items to choose from, buffet-style.

Cons:

Insufficient capacity for heating water. Occasionally, the "hot" water in the shower and tap was quite cold.

2026-05-06 • via Nuitee
S
Sandra • solo_traveller • de
10
2026-05-06 • via Nuitee