Best Western Knoxville Airport / Alcoa, TN

Hotels
•
Best Western
8.1 (726 reviews)
162 Cusick Road , Alcoa , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Poor food quality
Uncomfortable room conditions

Categories

Cleanliness
6.9
Concerns about dirty rooms, unclean pullout couch and floors mentioned in several reviews.
Service
9.2
Staff was friendly and accommodating; responsive to needs as mentioned in several reviews.
Location
8.9
Conveniently located near the airport, praised for accessibility.
Room Quality
7.9
Some comments about uncomfortable beds and poor climate control, but general satisfaction with room size.
Amenities
8.7
Amenities like free shuttle and responsive staff were appreciated.
Value for Money
8.4
Good value for the location and amenities but affected by cleanliness issues.
Food and Beverage
6.4
Breakfast was described as cold and stale, with mixed feelings about quality.
Overall Experience
8.4
General satisfaction despite some significant issues with cleanliness and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:09

Property Description

Convenient Location and Shuttle Service
Less than 2 miles from I-140, Best Western Knoxville Airport-Alcoa, TN provides free shuttle service from Knoxville McGhee Tyson Airport, ensuring a hassle-free arrival.

Comfortable Rooms with Amenities
Each room is equipped with free Wi-Fi, cable TV, an in-room coffee maker, microwave, and refrigerator, offering guests all the conveniences of home.

Complimentary Offerings and Nearby Attractions
Enjoy a free weekday copy of USA Today and freshly brewed coffee to kickstart your day. With downtown Knoxville just 12 miles away and Lambert Acres Golf Course a short 20-minute drive, there's plenty to explore near Best Western Knoxville Airport-Alcoa, TN.

Book your stay now for a seamless travel experience!

Important information:

Please note reservations must be made using a valid credit card. Credit card transactions will be authorized by 6 pm on the day of the guest's arrival. If a credit card is not valid, it will result in the reservation being canceled.

Daily Airport Shuttle service is available 4:00 - 23:00. Park & Fly is available directly through the hotel. Please contact the property direct for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 726 reviews
Cleanliness: 6.9
Service: 9.2
Location: 8.9
Room Quality: 7.9
Amenities: 8.7
Value for Money: 8.4
Food and Beverage: 6.4
Overall Experience: 8.4
J
Janell • couple • us
9
2026-03-28 • via Nuitee
H
Haley • couple • us
10
2026-03-22 • via Nuitee
V
Vicki • couple • us
10
2026-03-20 • via Nuitee
J
Johnson Jr • solo_traveller • us
7
2026-03-18 • via Nuitee
M
Madison • couple • us
10
2026-03-17 • via Nuitee
W
Wanda • family_with_children • us
9
2026-03-15 • via Nuitee
S
Sparkes • family_with_children • us
5
2026-03-15 • via Nuitee
B
Brandon • family_with_children • us
2
Wrong room, slept on a pull out couch with a sleeping bag i provided.
Pros:

Staff was nice.

Cons:

Alarm went off at 12:30 AM. I ordered a 2 queen room, but was given a King and a pull out. They said that it was Booking.com's fault. I slept on a pull out couch that had no blankets, a dirty top sheet. I had to bring in a sleeping bag from my truck. Woke up and I couldn't turn my neck without pain. The staff was nice though.

2026-03-15 • via Nuitee
S
Slaughter • family_with_children • us
10
Pros:

Location and staff was very helpful.

2026-03-14 • via Nuitee
K
Kayla • family_with_children • us
10
2026-03-13 • via Nuitee
M
Mott • solo_traveller • us
8
Very pleased
Pros:

The staff were all very friendly and the hotel seemed very warm, welcoming, smelled great & was very clean. The lobby was set up very nice with a sitting area and light music. The airport shuttle was definitely a huge plus!!

2026-03-10 • via Nuitee
A
Amber • couple • au
10
Very close to the airport and comfortable bed
Pros:

Located super close to the airport, it was just a short drive after picking up our hire car. Super comfy bed and the lady who checked us in was very efficient which was appreciated after more than 24 hours in transit. The free breakfast was really good and a great start to our day. I would happily stay again. Free parking was another bonus

2026-03-09 • via Nuitee
S
Savannah • family_with_children • us
10
2026-03-09 • via Nuitee
S
Sabrina • family_with_children • us
10
We will be back
Pros:

Cleanliness and good location

Cons:

Everything was great

2026-03-08 • via Nuitee
T
Terry • family_with_children • us
10
Pros:

Location

2026-03-05 • via Nuitee
C
Carole Honig • couple • us
8
Could have been better.
Pros:

Location

Cons:

Needed a wakeup call, no one answered after 3 tries. 30 minutes later, front desk called to see what I needed. Not enough linens fou 2 people, food in refrigerator from previous guest.

2026-03-02 • via Nuitee
A
Alexandra • solo_traveller • us
9
Stayed the night prior to early morning flight out of TYS. The convenience of leaving my car there, grabbing a light br
Pros:

Plenty of parking. 24 hour shuttle service to/from airport! Very friendly staff.

Cons:

N/A

2026-02-28 • via Nuitee
T
Ting-Yi • solo_traveller • us
9
2026-02-28 • via Nuitee
G
Galguera • family_with_children • us
7
Pros:

Está limpio

Cons:

El desayuno

2026-02-25 • via Nuitee
M
Melissa • couple • us
9
2026-02-23 • via Nuitee