Best Western Knoxville Airport / Alcoa, TN

Hotels
•
Best Western
8.1 (821 reviews)
162 Cusick Road , Alcoa , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Poor food quality
Uncomfortable room conditions

Categories

Cleanliness
6.9
Concerns about dirty rooms, unclean pullout couch and floors mentioned in several reviews.
Service
9.2
Staff was friendly and accommodating; responsive to needs as mentioned in several reviews.
Location
8.9
Conveniently located near the airport, praised for accessibility.
Room Quality
7.9
Some comments about uncomfortable beds and poor climate control, but general satisfaction with room size.
Amenities
8.7
Amenities like free shuttle and responsive staff were appreciated.
Value for Money
8.4
Good value for the location and amenities but affected by cleanliness issues.
Food and Beverage
6.4
Breakfast was described as cold and stale, with mixed feelings about quality.
Overall Experience
8.4
General satisfaction despite some significant issues with cleanliness and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:09

Property Description

Convenient Location and Shuttle Service
Less than 2 miles from I-140, Best Western Knoxville Airport-Alcoa, TN provides free shuttle service from Knoxville McGhee Tyson Airport, ensuring a hassle-free arrival.

Comfortable Rooms with Amenities
Each room is equipped with free Wi-Fi, cable TV, an in-room coffee maker, microwave, and refrigerator, offering guests all the conveniences of home.

Complimentary Offerings and Nearby Attractions
Enjoy a free weekday copy of USA Today and freshly brewed coffee to kickstart your day. With downtown Knoxville just 12 miles away and Lambert Acres Golf Course a short 20-minute drive, there's plenty to explore near Best Western Knoxville Airport-Alcoa, TN.

Book your stay now for a seamless travel experience!

Important information:

Please note reservations must be made using a valid credit card. Credit card transactions will be authorized by 6 pm on the day of the guest's arrival. If a credit card is not valid, it will result in the reservation being canceled.

Daily Airport Shuttle service is available 4:00 - 23:00. Park & Fly is available directly through the hotel. Please contact the property direct for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 821 reviews
Cleanliness: 6.9
Service: 9.2
Location: 8.9
Room Quality: 7.9
Amenities: 8.7
Value for Money: 8.4
Food and Beverage: 6.4
Overall Experience: 8.4
N
Nicholas • solo_traveller • us
4
2026-06-19 • via Nuitee
S
Sierra • solo_traveller • us
10
2026-06-19 • via Nuitee
C
Cook • solo_traveller • us
7
2026-06-18 • via Nuitee
M
Mary • solo_traveller • us
9
The room I was in was clean and the only complaint I have was the air did not work very well and goa
Pros:

N/A

Cons:

N/A

2026-06-18 • via Nuitee
J
Jennifer • extended_group • us
10
2026-06-15 • via Nuitee
D
Diane • family_with_children • us
8
Great location to the Knoxville airport.
Pros:

Check in; cleanliness and comfort of room

Cons:

Grab and Go breakfast. No one in lobby to get you one.

2026-06-15 • via Nuitee
M
Melissa • couple • us
7
2026-06-14 • via Nuitee
K
Kathryn • solo_traveller • us
8
Cons:

Would like a hot tub also

2026-06-14 • via Nuitee
E
Edwin • solo_traveller • gb
8
Pros:

Easy check in was very quiet at night great location

Cons:

Only thing i could say there isn't anywhere to sit outside when the sun's out that would help i think make staying even better

2026-06-14 • via Nuitee
A
Adams • solo_traveller • us
8
2026-06-14 • via Nuitee
P
Paul P • solo_traveller • us
7
Pros:

Location and comfortable room and bed

Cons:

DIRTY water it was literally brown coming out of the faucet. Even after waiting five minutes the water was still yellow. Staff told me to run it 5 more minutes. The phone was also out of order.

2026-06-13 • via Nuitee
C
Carlibeth • couple • us
10
2026-06-08 • via Nuitee
M
MELISA • solo_traveller • us
1
The rooms looked nice from a distance, but smelled terrible as if they had been left, closed up and had been wet
Pros:

Looked good but staff was hard to find. Only one person there arnd doing the job of Many

Cons:

Had a choice of two different rooms because they smelled so badly of mold and mildew. There were no other choices and had to leave so we did not stay and I had paid extra for free cancellation so I expect that that is the way it was handled. The gentleman there did not know how to do that and said that you people had to do it at Booking.com.

2026-06-08 • via Nuitee
L
LilDarlins • Solo travel • Sevierville, Tennessee
10
Airline issue and Desmond
Pros:

Thank you DESMOND for the excellent services you provide DUE to Allegiant canceling my flight last min at 1:45 AM
As for hotel itself its every good thing people on here are saying. RECOMEND

2026-06-06 • via Tripadvisor
R
Ron • extended_group • gt
9
ok but next time perhaps 4444444444444
Pros:

the desk clerk is excetional

Cons:

Hotels are over charging and providing very little service. This is the reason so many now use other lodging systems.

2026-06-04 • via Nuitee
D
dennisf588 • Couples
2
Dissatisfied with quality of service and room condition.
Pros:

There are hotels that are more accommodating in close proximity. The Fairfield Inn and Suites at Alcoa is an EXCELLENT choice. Go there instead of staying at this Best Westernas it does not meet there usual quality.

2026-06-01 • via Tripadvisor
M
Michelle • extended_group • us
10
2026-06-01 • via Nuitee
V
Vicki • couple • us
3
Mininually satisfactory!!
Cons:

Staff were NOT courteous about parking!!

2026-05-31 • via Nuitee
D
Diann • family_with_children • us
8
2026-05-26 • via Nuitee
B
Brenda K • solo_traveller • us
10
Pros:

Breakfast good

2026-05-26 • via Nuitee