Best Western Knoxville Airport / Alcoa, TN

Hotels
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Best Western
8.1 (790 reviews)
162 Cusick Road , Alcoa , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Poor food quality
Uncomfortable room conditions

Categories

Cleanliness
6.9
Concerns about dirty rooms, unclean pullout couch and floors mentioned in several reviews.
Service
9.2
Staff was friendly and accommodating; responsive to needs as mentioned in several reviews.
Location
8.9
Conveniently located near the airport, praised for accessibility.
Room Quality
7.9
Some comments about uncomfortable beds and poor climate control, but general satisfaction with room size.
Amenities
8.7
Amenities like free shuttle and responsive staff were appreciated.
Value for Money
8.4
Good value for the location and amenities but affected by cleanliness issues.
Food and Beverage
6.4
Breakfast was described as cold and stale, with mixed feelings about quality.
Overall Experience
8.4
General satisfaction despite some significant issues with cleanliness and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:09

Property Description

Convenient Location and Shuttle Service
Less than 2 miles from I-140, Best Western Knoxville Airport-Alcoa, TN provides free shuttle service from Knoxville McGhee Tyson Airport, ensuring a hassle-free arrival.

Comfortable Rooms with Amenities
Each room is equipped with free Wi-Fi, cable TV, an in-room coffee maker, microwave, and refrigerator, offering guests all the conveniences of home.

Complimentary Offerings and Nearby Attractions
Enjoy a free weekday copy of USA Today and freshly brewed coffee to kickstart your day. With downtown Knoxville just 12 miles away and Lambert Acres Golf Course a short 20-minute drive, there's plenty to explore near Best Western Knoxville Airport-Alcoa, TN.

Book your stay now for a seamless travel experience!

Important information:

Please note reservations must be made using a valid credit card. Credit card transactions will be authorized by 6 pm on the day of the guest's arrival. If a credit card is not valid, it will result in the reservation being canceled.

Daily Airport Shuttle service is available 4:00 - 23:00. Park & Fly is available directly through the hotel. Please contact the property direct for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 790 reviews
Cleanliness: 6.9
Service: 9.2
Location: 8.9
Room Quality: 7.9
Amenities: 8.7
Value for Money: 8.4
Food and Beverage: 6.4
Overall Experience: 8.4
C
Cinae • solo_traveller • us
8
Pros:

Comfortable room, and nice people.

Cons:

How hard it was to leave there and try to turn left at the end of Cusick Rd.

2026-05-21 • via Nuitee
R
Robert • solo_traveller • us
8
2026-05-21 • via Nuitee
W
Wayne • couple • us
9
2026-05-19 • via Nuitee
S
Salvatore • solo_traveller • us
9
2026-05-19 • via Nuitee
R
Ruth • solo_traveller • us
9
My preferred property in this location due to quality and reasonable rates.
Pros:

Breakfast was good and typical for this type of hotel. Room was clean and spacious. Bed was comfortable. Hotel was convenient to airport.

2026-05-19 • via Nuitee
C
Chad • couple • us
8
2026-05-18 • via Nuitee
B
Brian • couple • us
10
The Best Western was clean, staff was extremely helpful. It was conveniently located to the airport and The Shed in Mary
Pros:

It was conveniently located to the airport and to the venue we were visiting. There were plenty of restaurants to grab a meal at. It was perfect for us.

Cons:

The price was bit more than we usually pay.

2026-05-18 • via Nuitee
W
Wendell • couple • us
10
2026-05-18 • via Nuitee
P
Pilla • couple • us
9
Great hotel for the money.
Pros:

Breakfast was good. Staff in the breakfast area was very attentive.

Cons:

The only thing lacking was the quality of the towels. But for the price, I can live with thin towels. The city needs better traffic patterns for turning on and off Route 129. (I realize this is not the fault of the hotel.)

2026-05-17 • via Nuitee
E
Elaine • solo_traveller • us
10
2026-05-16 • via Nuitee
C
Cox • solo_traveller • us
9
2026-05-15 • via Nuitee
K
Kathleen • solo_traveller • us
9
Pros:

Shuttle to airport since my flight was delayed getting in to Knoxville. Good breakfast

2026-05-15 • via Nuitee
R
Riddle • couple • us
9
a super convenient place
Cons:

The person in the next room snored and coughed loudly, and we heard him most of the night.

2026-05-14 • via Nuitee
H
Harris • couple • us
5
2026-05-14 • via Nuitee
J
Jeanelle • solo_traveller • us
10
2026-05-12 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-05-12 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-05-10 • via Nuitee
S
Stow • couple • us
6
It was ok but would not stay again.
Pros:

Location

Cons:

The gym is ok but the treadmill has a raised spot on the belt and the emergency stop button is broken. I had to raise it with my fingernail to get the machine to work.
Someone was smoking weed and/or cigarettes in the stair wells and feeding cats.
People propped the door open with rocks which is not secure.

2026-05-10 • via Nuitee
M
McFarland • solo_traveller • us
10
2026-05-07 • via Nuitee
B
Brian • couple • us
8
Nice place to stay
Pros:

Hotel is very convenient to airport. Room we had looked out at a empty field. Bonus view of a wild turkey foraging for food!
Breakfast was very good with a lot of choices.

Cons:

Only negative is that room could have used a little bit of updating. Fresh coat of paint would do wonders.
Other than that, everything was good.

2026-05-06 • via Nuitee