Holiday Inn Express Wixom by IHG

Hotels
•
Holiday Inn Express
8.6 (282 reviews)
48953 Alpha Dr , Wixom , US
+1 248-735-2781

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly and helpful staff (Elham praised)
Convenient, quiet location with nearby dining
Good breakfast with variety
Large bathtub and enjoyable pool/hot tub (when functioning)
Cons:
Strong chlorine smell in pool/hot tub causing irritation
Occasional housekeeping/maintenance issues (dirty shower, toilet flushing, AC/thermostat)
Breakfast area can be confined/difficult to navigate
Parking sometimes crowded by traveling teams

Categories

Cleanliness
8
Generally reported as clean by multiple guests, with praise for overall room cleanliness; however a few reports of a dirty shower, toilet issues and some missed housekeeping items reduce the score slightly.
Service
9.4
Staff repeatedly described as friendly and helpful; several guests singled out Elham for excellent, dedicated service and smiles at breakfast.
Location
9.2
Multiple mentions that the location is convenient, close to food options and oddly quiet from highway noise—guests called it 'perfect' or 'convenient'.
Room Quality
8.1
Beds and tubs described very positively (comfortable beds, large bathtub); rooms feel cozy and comfortable overall, though some maintenance issues were reported (AC/thermostat, toilet).
Amenities
7.6
Pool, hot tub and bathtub are valued and appreciated by guests, but a significant chlorine problem (causing sneezing/eye irritation and a child’s bloody nose) and occasional parking congestion lowered the amenity score.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
9
Breakfast repeatedly called 'good' with variety and friendly service; one note that the breakfast area is confined and can be difficult to navigate.
Overall Experience
8.9
Most guests report a very positive stay, comfortable beds and friendly staff with repeat bookings likely; negative notes about pool chemical levels and a few maintenance issues slightly reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Free Wi-Fi and Entertainment
Enjoy free Wi-Fi and a 42-inch flat-screen TV in every room, perfect for staying connected and entertained during your stay.

Convenient Location
Situated off Interstate 96 and just a short drive from the Detroit Zoo, our hotel offers a prime location for both leisure and business travelers.

Relaxation and Fitness Options
Unwind with a swim in the heated indoor pool or soak in the hot tub. Stay active at the fitness center, and keep your clothes fresh at the on-site launderette.

Book your stay at Holiday Inn Express Wixom now for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Location

Guest Reviews

8.6
Based on 282 reviews
Cleanliness: 8
Service: 9.4
Location: 9.2
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 8.9
K
Kristin • couple • us
8
2026-11-06 • via Nuitee
R
Reisbig • couple • us
10
Pros:

Breakfast was great and Elana was very helpful.

2026-11-02 • via Nuitee
S
Scott • family_with_children • us
10
Pros:

The locations was perfect, room was clean and very comfortable. The bed was VERY comfortable slept really well. Also, I loved the size of the bathtub as I was hiking all day and the soak was a bit of alright!

2026-10-27 • via Nuitee
D
David • couple • us
10
A great place to stay, I'll definitely stay here again next time I'm in the area.
Pros:

Breakfast was good. A nice variety. Friendly staff to assist.

2026-10-25 • via Nuitee
S
Samantha • family_with_children • us
7
Pros:

The beds were comfortable

Cons:

The chlorine was so bad in the pool and the hot tub that my daughter got a bloody nose. We were all sneezing and it was burning our eyes.

2026-10-22 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-10-11 • via Nuitee
J
JUNGIL • solo_traveller • kr
9
2026-09-13 • via Nuitee
J
JORGE MARIO • couple • mx
6
2026-08-27 • via Nuitee
A
Andreas • solo_traveller • de
6
2026-08-23 • via Nuitee
D
Donald • solo_traveller • us
9
2026-08-19 • via Nuitee
Q
qiyuanl2026 • Business
10
Awesome
Pros:

Nice place, cozy room, feel at home.
Breakfast was good and thank Elham for her good and dedicated work!

2026-08-15 • via Tripadvisor
E
Elijah • couple • us
8
first birthday i enjoyed, thanks to u and mostly my boyfriend
Pros:

nice staff, hot tub/heated swimming pool!, beds are huge and not too firm, parking mostly available

Cons:

not an issue per say but i noticed some traveling baseball teams stay there and took up all the parking for like 6 hours 😭

2026-08-14 • via Nuitee
K
Kara • extended_group • us
4
Pros:

Staff was friendly and location was convenient.

Cons:

Air conditioner didn't work properly and thermostat had a low battery. Toilet didn't flush properly. Shower was dirty.

2026-08-10 • via Nuitee
L
Laurie • solo_traveller • us
8
Great family stay
Pros:

The swimming pool
Comfortable room

Cons:

Breakfast area confined and somewhat difficult to navigate

2026-08-09 • via Nuitee
A
Alaza • solo_traveller • us
9
2026-08-03 • via Nuitee
X
X4704WGjustinb • Business
8
Great hotel for business or leisure.
Pros:

Good location lots of food around and cant hear the highway noise in my room. Room was pretty clean. House keeping missed a few things but not enough for me to leave. Breakfast here is one the better around, Elham greets you with smile evey morning. We try and atay here every time we are in the detriot market.

2026-07-30 • via Tripadvisor
C
Cynthia • solo_traveller • us
10
Pros:

I was pleasantly surprised. I had never stayed in a Holiday Inn and good not believe how clean and nice everything was..Staff was very helpful.

Cons:

Nothing

2026-07-20 • via Nuitee
L
Leslie • solo_traveller • us
8
2026-07-15 • via Nuitee
U
unbridledr • Business
2
Unhelpful, Ignorant Staff
Pros:

I rarely leave negative reviews, but this experience was so frustrating that it deserves to be shared.

I arrived around 3:00 a.m. after a 13-hour drive, towing a truck and trailer. The parking lot was completely full, and a large section of the rear parking area was roped off despite appearing to have ample room for additional vehicles and trailers. When I explained my situation to the front desk, I was repeatedly told that the hotel was fully booked—as if that somehow addressed the parking problem.

The front desk employee offered no practical solution. First, I was told to try neighboring hotels, which were also full. Then I was directed to a nearby business parking lot, but the employee admitted she wasn’t sure whether I was actually allowed to park there. Next, the manager suggested parking on the road and made it clear that I would be entirely responsible if anything happened to my truck or trailer. That is not an acceptable solution for a paying guest.

When I rejected that suggestion, the front desk employee then recommended parking along the side of the building, despite there being no designated spaces and the location potentially blocking vehicles already parked there. After nearly 40 minutes of back-and-forth, contradictory suggestions, and complete lack of problem-solving, I was finally told I could park in the fire lane area at the end of the hotel—the very type of solution that should have been offered from the beginning.

Because of the staff’s inability to make a decision or provide clear guidance, I lost 40 minutes of valuable rest time after an exhausting day of travel. I had to be back on the road by 8:30 a.m., and those 40 minutes mattered. What should have been a quick check-in became an unnecessary ordeal caused entirely by poor communication, lack of initiative, and an apparent absence of common sense from both the front desk staff and management.

To make matters worse, the hotel has refused to offer any discount, compensation, or acknowledgment that their handling of the situation was unacceptable.

A full parking lot is not necessarily the hotel’s fault. However, how staff respond to guest problems absolutely is. This team demonstrated poor judgment, little concern for a weary traveler, and an astonishing inability to provide a straightforward solution. I would strongly recommend that anyone traveling with a truck, trailer, RV, or oversized vehicle call ahead and get parking arrangements confirmed in writing before staying here.

2026-07-14 • via Tripadvisor
1
137stephanc • Family
10
Elham #1 staff member!
Pros:

Good staff. Elham takes good care of guests and the breakfast bar! Will love to come back!

2026-07-12 • via Tripadvisor