Baymont by Wyndham Houston Brookhollow

Hotels
Baymont Inn & Suites
6.5 (431 reviews)
12439 NW Freeway , Houston , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Big beds
Quiet environment
Good breakfast highlights
Cons:
Pests in the facility
Staff responsiveness issues
Inaccessible amenities

Categories

Cleanliness
4.64
Multiple mentions of pests and unclean rooms.
Service
7.61
Average service, but some complaints about staff responsiveness.
Location
6.65
Accessibility issues and comments about safety.
Room Quality
5.6
Rooms described as mediocre with inconsistent maintenance.
Amenities
6.63
Some positive mentions, but several issues with broken equipment.
Value for Money
7.59
Paid full price for disappointing amenities.
Food and Beverage
6.64
Breakfast options were limited and not as advertised.
Overall Experience
6.61
General dissatisfaction with multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:18

Property Description

Convenient Location
Located near Brookhollow, Baymont by Wyndham Houston TX provides easy access to popular attractions like the Children’s Museum of Houston and Rice University. Guests can also explore the nearby Galleria for shopping or catch a game at Reliant Stadium.

Amenities Galore
Enjoy a workout in the on-site exercise room or host events in the spacious meeting room that accommodates up to 100 people. Indulge in a complimentary hot breakfast, stay connected with free Wi-Fi, and make use of free local calls and newspapers.

Comfortable Accommodations
Relax in guest rooms equipped with modern conveniences including a flat-screen TV, coffee maker, microwave, and more. Whether traveling for business or leisure, Baymont by Wyndham Houston TX ensures a comfortable stay for all guests.

Book your stay now at Baymont by Wyndham Houston TX for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that pets will incur an additional charge of $20 per Night, Per PetGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.5
Based on 431 reviews
Cleanliness: 4.64
Service: 7.61
Location: 6.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 6.61
S
Sabrina family_with_children us
3
Pros:

Nothing it was dirty elevator doesnt work and was on the 3rd floor and food was nasty.

Cons:

Everything

2026-04-10 via Nuitee
J
Jorja couple us
1
2026-03-31 via Nuitee
C
Charles family_with_children us
5
Pros:

No meat or eggs

Cons:

Elevator and ice machine not working

2026-03-19 via Nuitee
E
Evanie solo_traveller us
1
To sum it up- MY STAY WAS VERY UNFAVORABLE! Unhealthy as well because I react to smoke smell.
Pros:

NOTHING

Cons:

The ELEVATOR IS NOT WORKING and I was given the 3rd floor.
It must be a NON-SMOKING HOTEL BUT IT SMELLS SMOKE FROM MARIJUANA ALONG THE CORRIDOR . The BAD SMELL SEEPS IN THROUGH THE DOOR. Sleeping was so difficult as well. Reportable as a HEALTH RISK!

2026-03-18 via Nuitee
C
Cassandra couple us
1
Elevator don’t work and you will shower in cold water
Cons:

Elevator did not work , didn’t notify me before coming that elevators are not working and I’ll will be walking stairs carrying all my belongings. Woke up next morning no hot water to take a shower , was told to was 20min still no hot water front desk told me there is nothing she can do.

2026-03-18 via Nuitee
G
gutierrez chang family_with_children mx
10
Pros:

Las instalaciones, lo único que no me gustó es que limpian el cuarto cada tercer día, por lo demás excelente relación precio-servicio

2026-03-16 via Nuitee
S
sharay couple us
1
2026-03-16 via Nuitee
J
jose alejandro couple us
10
Pros:

Habitación muy limpia y cómoda es un hotel que para el precio ofrece un buen servicio lo recomiendo para una o dos noches

2026-03-12 via Nuitee
D
Doniell couple us
1
Will never stay here again.
Pros:

NOTHIN! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

Cons:

EVERYTHING! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

2026-03-11 via Nuitee
M
Mariana couple us
10
2026-03-11 via Nuitee
T
Taylor family_with_children us
10
Pros:

Jean what's the most helpful employee?I have ever had spoken with at a hotel.

2026-03-08 via Nuitee
S
Slt solo_traveller us
8
2026-02-22 via Nuitee
S
Sorimar family_with_children us
10
Estuvo bien.
Pros:

El desayuno estuvo muy bien. Un lugar tranquilo y el personal muy amable.

Cons:

La limpieza del cuarto pudo haber estado mejor. Por ejemplo había plato con comida en el microondas y unas pestañas postizas en el área del lavamanos. Pero lo notificamos y rápidamente limpiaron todo.

2026-01-19 via Nuitee
T
trainell couple us
1
2026-01-15 via Nuitee
W
William family_with_children us
5
Baymont to boycott
Pros:

The location was ok. The lady at desk was friendly

Cons:

Room was not complete. Only one light worked. Fridge leaked. Not enough towels were in room. Charged $100 deposit. Breakfast was nothing but bread. Elevators didn’t work. Faded artificial grass around building. Very cheap looking.

2026-01-15 via Nuitee
I
I7293OTrebeccac Solo travel
8
Solo with dog
Pros:

A room with a hot tub for $99. The place needs work. But it was clean. The people were friendly. The parking lot is scetchey.

2026-01-06 via Tripadvisor
N
nadhiag2026 NONE
2
Worst hotel ever
Pros:

Terrible hotel with rude staff. Dirty rooms. Broken utilities. Roaches in room. No hot water & no assistance from staff about issues.

2026-01-05 via Tripadvisor
A
Acmelak Family Friendship, Wisconsin
10
Great stay
Pros:

Affordable stay, check in and was fast and easy. The staff was friendly, the beds were comfortable and rooms were updated.

2025-12-31 via Tripadvisor
L
Lataza couple us
6
2025-12-03 via Nuitee
J
James couple us
1
Bad times at baymount
Pros:

Nothing

Cons:

I paid full price for a jacuzzi room it didnt work at all the guy at front desk didnt understand why i was upset and did nothing about no refund no move rooms nothing

2025-11-02 via Nuitee