Baymont by Wyndham Houston Brookhollow

Hotels
Baymont Inn & Suites
6.5 (436 reviews)
12439 NW Freeway , Houston , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Big beds
Quiet environment
Good breakfast highlights
Cons:
Pests in the facility
Staff responsiveness issues
Inaccessible amenities

Categories

Cleanliness
4.64
Multiple mentions of pests and unclean rooms.
Service
7.61
Average service, but some complaints about staff responsiveness.
Location
6.65
Accessibility issues and comments about safety.
Room Quality
5.6
Rooms described as mediocre with inconsistent maintenance.
Amenities
6.63
Some positive mentions, but several issues with broken equipment.
Value for Money
7.59
Paid full price for disappointing amenities.
Food and Beverage
6.64
Breakfast options were limited and not as advertised.
Overall Experience
6.61
General dissatisfaction with multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:18

Property Description

Convenient Location
Located near Brookhollow, Baymont by Wyndham Houston TX provides easy access to popular attractions like the Children’s Museum of Houston and Rice University. Guests can also explore the nearby Galleria for shopping or catch a game at Reliant Stadium.

Amenities Galore
Enjoy a workout in the on-site exercise room or host events in the spacious meeting room that accommodates up to 100 people. Indulge in a complimentary hot breakfast, stay connected with free Wi-Fi, and make use of free local calls and newspapers.

Comfortable Accommodations
Relax in guest rooms equipped with modern conveniences including a flat-screen TV, coffee maker, microwave, and more. Whether traveling for business or leisure, Baymont by Wyndham Houston TX ensures a comfortable stay for all guests.

Book your stay now at Baymont by Wyndham Houston TX for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that pets will incur an additional charge of $20 per Night, Per PetGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.5
Based on 436 reviews
Cleanliness: 4.64
Service: 7.61
Location: 6.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 6.61
A
Aisha family_with_children us
1
Not recommended
Pros:

Nothing

Cons:

Very unprofessionl attitude. No cleanliness. For breakfast nothing was there even going at 8 am for a time designated as 7 to 10 am. They just put material once and then never refill. At that moment no staff was there even at reception. Over all very very bad experience.

2026-05-16 via Nuitee
S
Sabrina family_with_children us
3
2026-05-14 via Nuitee
H
Horicia couple us
1
The food was harbor, no meat no hot water. It had a bad old smell like mold up all through there.
Pros:

Nothing

Cons:

Nothing

2026-04-20 via Nuitee
C
Carlos solo_traveller us
8
Pros:

Jet tub was a good size as was the room

Cons:

Parking lot was small and could use a bit more light

2026-04-20 via Nuitee
R
richardbI8865AO NONE
4
Third stay in 2 months. No more.
Pros:

Broken door lock. Temperature control broken. Mini fridge frozen over. The lobby sitting area has been closed off since I’ve been staying here in February 3 times. No more.

2026-04-11 via Tripadvisor
S
Sabrina family_with_children us
3
Pros:

Nothing it was dirty elevator doesnt work and was on the 3rd floor and food was nasty.

Cons:

Everything

2026-04-10 via Nuitee
J
Jorja couple us
1
2026-03-31 via Nuitee
C
Charles family_with_children us
5
Pros:

No meat or eggs

Cons:

Elevator and ice machine not working

2026-03-19 via Nuitee
E
Evanie solo_traveller us
1
To sum it up- MY STAY WAS VERY UNFAVORABLE! Unhealthy as well because I react to smoke smell.
Pros:

NOTHING

Cons:

The ELEVATOR IS NOT WORKING and I was given the 3rd floor.
It must be a NON-SMOKING HOTEL BUT IT SMELLS SMOKE FROM MARIJUANA ALONG THE CORRIDOR . The BAD SMELL SEEPS IN THROUGH THE DOOR. Sleeping was so difficult as well. Reportable as a HEALTH RISK!

2026-03-18 via Nuitee
C
Cassandra couple us
1
Elevator don’t work and you will shower in cold water
Cons:

Elevator did not work , didn’t notify me before coming that elevators are not working and I’ll will be walking stairs carrying all my belongings. Woke up next morning no hot water to take a shower , was told to was 20min still no hot water front desk told me there is nothing she can do.

2026-03-18 via Nuitee
G
gutierrez chang family_with_children mx
10
Pros:

Las instalaciones, lo único que no me gustó es que limpian el cuarto cada tercer día, por lo demás excelente relación precio-servicio

2026-03-16 via Nuitee
S
sharay couple us
1
2026-03-16 via Nuitee
J
jose alejandro couple us
10
Pros:

Habitación muy limpia y cómoda es un hotel que para el precio ofrece un buen servicio lo recomiendo para una o dos noches

2026-03-12 via Nuitee
D
Doniell couple us
1
Will never stay here again.
Pros:

NOTHIN! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

Cons:

EVERYTHING! Soon as we got there things started happening! I was charged twice, then Elevator was broke and we had to carry our huge luggage’s to third floor smh no accommodation for that then when he got back to shower and get settled there was no hot water. After we let water run again after front desk said wait 20-30min then my room was flooded. My sister, my cousin and my room were all next door to each other. All had no hot water and two flooded. They didn’t want to give us money back either. We literally were only there couple hours from check in to incident.

2026-03-11 via Nuitee
M
Mariana couple us
10
2026-03-11 via Nuitee
T
Taylor family_with_children us
10
Pros:

Jean what's the most helpful employee?I have ever had spoken with at a hotel.

2026-03-08 via Nuitee
S
Slt solo_traveller us
8
2026-02-22 via Nuitee
S
Sorimar family_with_children us
10
Estuvo bien.
Pros:

El desayuno estuvo muy bien. Un lugar tranquilo y el personal muy amable.

Cons:

La limpieza del cuarto pudo haber estado mejor. Por ejemplo había plato con comida en el microondas y unas pestañas postizas en el área del lavamanos. Pero lo notificamos y rápidamente limpiaron todo.

2026-01-19 via Nuitee
T
trainell couple us
1
2026-01-15 via Nuitee
W
William family_with_children us
5
Baymont to boycott
Pros:

The location was ok. The lady at desk was friendly

Cons:

Room was not complete. Only one light worked. Fridge leaked. Not enough towels were in room. Charged $100 deposit. Breakfast was nothing but bread. Elevators didn’t work. Faded artificial grass around building. Very cheap looking.

2026-01-15 via Nuitee