Baymont by Wyndham Houston Brookhollow

Hotels
Baymont Inn & Suites
6.5 (421 reviews)
12439 NW Freeway , Houston , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Big beds
Quiet environment
Good breakfast highlights
Cons:
Pests in the facility
Staff responsiveness issues
Inaccessible amenities

Categories

Cleanliness
4.64
Multiple mentions of pests and unclean rooms.
Service
7.61
Average service, but some complaints about staff responsiveness.
Location
6.65
Accessibility issues and comments about safety.
Room Quality
5.6
Rooms described as mediocre with inconsistent maintenance.
Amenities
6.63
Some positive mentions, but several issues with broken equipment.
Value for Money
7.59
Paid full price for disappointing amenities.
Food and Beverage
6.64
Breakfast options were limited and not as advertised.
Overall Experience
6.61
General dissatisfaction with multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:18

Property Description

Convenient Location
Located near Brookhollow, Baymont by Wyndham Houston TX provides easy access to popular attractions like the Children’s Museum of Houston and Rice University. Guests can also explore the nearby Galleria for shopping or catch a game at Reliant Stadium.

Amenities Galore
Enjoy a workout in the on-site exercise room or host events in the spacious meeting room that accommodates up to 100 people. Indulge in a complimentary hot breakfast, stay connected with free Wi-Fi, and make use of free local calls and newspapers.

Comfortable Accommodations
Relax in guest rooms equipped with modern conveniences including a flat-screen TV, coffee maker, microwave, and more. Whether traveling for business or leisure, Baymont by Wyndham Houston TX ensures a comfortable stay for all guests.

Book your stay now at Baymont by Wyndham Houston TX for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that pets will incur an additional charge of $20 per Night, Per PetGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.5
Based on 421 reviews
Cleanliness: 4.64
Service: 7.61
Location: 6.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 7.59
Food and Beverage: 6.64
Overall Experience: 6.61
S
Sorimar family_with_children us
10
Estuvo bien.
Pros:

El desayuno estuvo muy bien. Un lugar tranquilo y el personal muy amable.

Cons:

La limpieza del cuarto pudo haber estado mejor. Por ejemplo había plato con comida en el microondas y unas pestañas postizas en el área del lavamanos. Pero lo notificamos y rápidamente limpiaron todo.

2026-01-19 via Nuitee
W
William family_with_children us
5
Baymont to boycott
Pros:

The location was ok. The lady at desk was friendly

Cons:

Room was not complete. Only one light worked. Fridge leaked. Not enough towels were in room. Charged $100 deposit. Breakfast was nothing but bread. Elevators didn’t work. Faded artificial grass around building. Very cheap looking.

2026-01-15 via Nuitee
T
trainell couple us
1
2026-01-15 via Nuitee
I
I7293OTrebeccac Solo travel
8
Solo with dog
Pros:

A room with a hot tub for $99. The place needs work. But it was clean. The people were friendly. The parking lot is scetchey.

2026-01-06 via Tripadvisor
N
nadhiag2026 NONE
2
Worst hotel ever
Pros:

Terrible hotel with rude staff. Dirty rooms. Broken utilities. Roaches in room. No hot water & no assistance from staff about issues.

2026-01-05 via Tripadvisor
A
Acmelak Family Friendship, Wisconsin
10
Great stay
Pros:

Affordable stay, check in and was fast and easy. The staff was friendly, the beds were comfortable and rooms were updated.

2025-12-31 via Tripadvisor
L
Lataza couple us
6
2025-12-03 via Nuitee
J
James couple us
1
Bad times at baymount
Pros:

Nothing

Cons:

I paid full price for a jacuzzi room it didnt work at all the guy at front desk didnt understand why i was upset and did nothing about no refund no move rooms nothing

2025-11-02 via Nuitee
K
Kelly couple us
10
2025-10-23 via Nuitee
A
Armando
2
Pros:

Restroom won’t flush

2025-10-12 via Nuitee
D
David partner
6
Pros:

Quiet

2025-10-02 via Nuitee
V
Verified traveler
8
Pros:

Baymont it's overall a 3.5 to me, it used to be better some months ago, the morning staff seems new and confused about everything, I'm a usual I like the quietness and location of the motel, however the building starting to need some work itself, the rooms I get lately struggle with wifi and bath had broken mirror and was stuck in shower head, nobody is perfect but do wish it was a bit more convenient when it comes to check in time and quality of the experience, will continue to come back to this location as long as it don't change much when it comes to check in check out and staff

2025-10-02 via Nuitee
S
Sylvia friends
2
Pros:

I was informed that breakfast would not be served, although it is advertised. The toilet seat was broken. I informed the front desk and they offered a room on the 3rd floor. I accepted and then they tell me that the elevator is not working. I cancelled my stay and they informed me that the 3rd party would refund me. I called the 3rd party and they informed me that the hotel would refund me. The 3rd party tried to get a hold of them and they never answered the phone. I returned to the hotel and no one was available at the front desk.

2025-09-20 via Nuitee
D
Delatorre couple us
10
2025-09-19 via Nuitee
A
Anthony couple us
10
Pros:

The big beds

Cons:

N/a

2025-09-19 via Nuitee
R
Raena solo_traveller us
10
2025-09-18 via Nuitee
O
Orl
4
Pros:

The property look unsafe and not well maintained. It also has pest (i.e., roaches, bugs, etc) in room, chipped paint, and various other substandard items.

2025-09-15 via Nuitee
C
Cristian solo_traveller us
9
2025-09-15 via Nuitee
D
Danyar
10
Pros:

Good

2025-09-14 via Nuitee
L
Lissa
8
Sigh .
Pros:

Elevator was broken. Given an accessible room on the first floor which would have been fine but the tub didn’t drain. Second room was ok, but the clerk said “there are no other rooms available” and then she came up with one. Parking lot was empty. Rear door from the parking lot did not respond to my key. Breakfast was pitiful—but I didn’t expect much.

2025-09-13 via Nuitee