Holiday Inn Express - Charleston/Kanawha City by IHG

Hotels
•
Holiday Inn Express
7.2 (164 reviews)
107 Alex Lane , Charleston , US
+1 304-925-1171

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Breakfast (consistently praised)
Friendly staff
Convenient / close to airport and freeway
Clean rooms (reported by several guests)
Good pricepoint / value
Large rooms (some reports)
Pool clean and inviting (when open)
Grab bar in bathroom
Cons:
Inconsistent cleanliness (trash in rooms/hallways, dirty spots)
Highway/road noise
Uncomfortable bed / poor bedding
Accessibility issues (narrow doors, small bathrooms, small elevator)
Pool closed during some stays
Occasional strange or discriminatory staff behavior
Payment/booking issues (charged twice)
Slippery shower
Surrounding area looks run-down

Categories

Cleanliness
5.5
Mixed cleanliness reports: several guests praised clean rooms and fresh linens, but multiple mentions of dirty spots, smelly/full trash in hallways, trash shoved under sofa and an unclean bathroom indicate inconsistent housekeeping.
Service
8
Service generally positive — staff described as friendly and efficient in multiple reviews; a small number of reports note odd or discriminatory behavior at check-in.
Location
7.2
Convenient location (close to freeway/airport and near dining) but trade-offs include road/highway noise and a somewhat run-down surrounding area.
Room Quality
6
Rooms described as generally clean and some are large, but there are issues: uncomfortable bed, slippery shower, trash in rooms, and accessibility constraints (narrow doorways, small bathrooms).
Amenities
6.8
Mixed amenities: breakfast consistently praised; pool reported as clean and inviting by some but was closed for others; elevator/door sizing and accessibility are concerns for some guests.
Value for Money
7.2
Perceived as good value by some (pricepoint noted), though problems like paying twice and room condition detract from value for other guests.
Food and Beverage
8.8
Breakfast repeatedly described as very good to 'absolutely amazing' — a clear strength for the property; limited comments about variety (e.g., desire for yogurt).
Overall Experience
8.1
Overall stays were adequate for layovers and travel needs with many guests willing to return due to convenience and friendly staff; a minority reported negative experiences that lowered overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location near University of Charleston
Located just a 10-minute drive from the University of Charleston, the Charleston Holiday Express Inn offers a prime location for visitors to the area.

Comfortable Accommodations with Amenities
Each room at the Holiday Inn Express Charleston is equipped with cable TV, a desk, and an en suite bathroom with complimentary toiletries. Some rooms even feature a convenient sofa bed for extra comfort.

Relaxing Indoor Pool and Fitness Center
Guests can unwind by taking a refreshing swim in the indoor pool or maintain their workout routine at the hotel's fitness center.

Book your stay at the Charleston Holiday Express Inn now to enjoy these fantastic amenities and more during your visit to Charleston!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Guest Reviews

7.2
Based on 164 reviews
Cleanliness: 5.5
Service: 8
Location: 7.2
Room Quality: 6
Amenities: 6.8
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 8.1
S
Sherissa • family_with_children • us
1
Pros:

It could have been a decent stay if they would have warned ahead of time that the property only excepted bank cards, no chime,Cash App or cash, only bank cards.

Cons:

It could have been a decent stay if they would have warned ahead of time that the property only excepted bank cards, no chime,Cash App or cash, only bank cards.

2026-11-02 • via Nuitee
N
Natasha • solo_traveller • us
10
2026-10-27 • via Nuitee
R
Ronald • couple • us
10
2026-10-21 • via Nuitee
K
Kim • extended_group • us
10
2026-10-20 • via Nuitee
D
Deborah • family_with_children • us
10
2026-10-18 • via Nuitee
J
Jeffrey • solo_traveller • ca
7
Pros:

Pricepoint

Cons:

Location

2026-10-13 • via Nuitee
J
Jim • couple • us
10
Easy to find and great stay. Thank you
Pros:

Very clean and friendly staff

Cons:

N/A

2026-10-10 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-09-17 • via Nuitee
J
Jacquelyn • couple • us
6
This was an adequate place to stay with a friendly staff and clean room.
Pros:

Friendliness of the staff. Clean, fresh linens on bed.

Cons:

Some places looked dirty. Full smelly trash in hallway. Highway noises right out our room window.

2026-09-10 • via Nuitee
P
Princess • couple • us
10
Pros:

Continental breakfast and service was absolutely divine. Staff was wonderful!

2026-08-13 • via Nuitee
K
Karen • couple • us
9
2026-07-21 • via Nuitee
T
Tami • solo_traveller • us
8
2026-07-20 • via Nuitee
K
Kenneth • family_with_children • us
7
Would not stay again
Pros:

Location and great breakfast

Cons:

Wasn’t clean and the bed wasn’t comfortable at all our room had trash that was shoved under the sofa it was gross. Shower was slippery.

2026-07-18 • via Nuitee
H
Heaven • family_with_children • us
7
Pros:

It was clean.

Cons:

The staff was weird and tried not to rent to me because I lived close.

2026-07-13 • via Nuitee
J
Jonathan • couple • us
1
Because booking texted me to tell me to complete my booking after they texted me to say my booking was confirmed, I ende
Pros:

Breakfast

Cons:

Paying twice

2026-07-10 • via Nuitee
C
Catina • solo_traveller • us
10
2026-07-03 • via Nuitee
K
Kaylin Kinnison • couple • us
10
Pros:

Breakfast was absolutely amazing and the staff was incredible!

Cons:

The pool wasn't open while I was there which sucked

2026-07-03 • via Nuitee
C
Christina • couple • us
10
Short stay but close to airpot
Pros:

Convenient and close to airport

Cons:

Nothing

2026-06-29 • via Nuitee
K
Kylee • family_with_children • us
3
I would stay elsewhere next time..
Pros:

The breakfast was good. Location was good.staff was ok.

Cons:

The room was not handicapped accessible. It was very hard to get a 21 inch wide wheelchair through the room. Elevator door was small. Very difficult to use bath with wheelchair as bathroom was very small.

2026-06-07 • via Nuitee
A
Alycia • solo_traveller • us
8
2026-06-03 • via Nuitee