Best Western the Inn at the Fairgrounds

I didnt like how I was treated when I first arrived. The receptionist gave me attitude for no reason and didnt look like she wanted to help us check in and gave me an attitude because I didnt know I had to give her the deposit. I also didnt like how she just waved my license towards my friend when I was standing right there she was very disrespectful.

1. I payed through booking. The hotel charged me as well so double the charges and still arguing with them.

2. Room pictures on booking site are wrong. The pictures show a small kitchenette or a small microwave station. Nothing but a mini fridge.

3. Beds need replacement. Felt like trying to sleep on coil springs. Along with body outline dents from people.

4. ALL Toilets on floor were not working in the morning.

I wouldn't stay again unless something majorly changes. Its deceiving on how nice it looks, but its like putting a bandaid on a sink hole.

I stood at the front desk for a few minutes before the lady working it even acknowledged me. She wasn’t very friendly. I booked a king room but was put in a room with 2 queens.

The staff were completely unprofessional and not helpful I booked through booking.com paid in full and the hotel property said they had no booking under my name and they checked me in under the wrong name. With the mishap of the booking they were not helpful instead they asked me pack our stuff from our room and leave the property. When we got to the room the sheets were filthy so we asked for a change of sheets, after they changed them we seen blood stains on the new replaced sheet. The women working the front desk was also extremely rude when I was trying to figure out the situation. The general manager did not offer any suggestions and was just so quick to get us out of there. I have lost out on almost 500 dollars on the room and also had a 5 hour drive home because no rooms were available anywhere else. So if you want good service and professionalism I would stay away from this hotel also items were forgotten at the property and we recieved no call or anything so will take a loss on that as well

That is was 215pm and we could not check in. It was 45 minutes early and was told no rooms available for another 30 minutes.

Our check-in experience was typical; we arrived tired from Massachusetts around 8:30 PM. We were assigned a room on the second floor, but the room and the entire hallway felt suffocating because the air conditioning was turned off.

My next issue occurred when I got stuck in the bathroom due to a malfunctioning lock. It was very uncomfortable inside, but fortunately, I had my mobile phone with me and called the front desk for assistance. However, the front desk staff couldn’t open the lock, and there was no maintenance person available. Thankfully, the staff from the adjacent restaurant helped us break the lock before the fire department arrived.

This situation could have been life-threatening if I had been alone and entered the bathroom without a mobile phone. I quickly went to the front desk with my family to report the hot and stuffy room (it was the first week of July) and requested a room change. The front desk staff's attitude was unacceptable; instead of being apologetic or inquiring about our issues, she hesitated to give us a new room. Can you believe that?

The next morning, we experienced another problem: there was no hot water due to a plumbing issue that was communicated to us. Yet again, no maintenance staff was available to handle the issue.

I would strongly advise anyone reading this review not to book a room at this hotel. The management is poor, and the maintenance is inadequate.

Dirty