Sugar Mill Hotel

Hotels
9.3 (76 reviews)
Sugar Mill Hotel Apple Bay , Great Carrot Bay , vg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
fantastic view
friendly service
gourmet food
beautiful surroundings
Cons:
no recommendations

Categories

Cleanliness
9.13
Clean comfortable environment, no significant complaints.
Service
9.6
Very friendly and excellent service highlighted by staff responsiveness.
Location
9.14
Beautiful setting with fantastic views, very appealing surroundings.
Room Quality
9.09
Room was great, minor issues were resolved promptly.
Amenities
9.12
Amenities complemented the stay, contributing to a great overall experience.
Value for Money
9.08
Good value for the quality and service received.
Food and Beverage
9.63
Food was great with gourmet quality fine dining.
Overall Experience
9.6
Exceeded expectations, looking forward to a return visit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 21:24

Property Description

Luxurious 5-Star Accommodation
Sugar Mill Hotel in Great Carrot Bay offers a luxurious 5-star experience with a beautiful garden, a top-notch restaurant, and a cozy bar for guests to unwind.

Elegant Rooms with Spectacular Views
Each room at Sugar Mill Hotel is elegantly furnished and features modern amenities such as air conditioning, a flat-screen TV, and a private terrace with stunning sea views. Guests can relax in comfort surrounded by plush bed linen and soft towels.

Convenient Amenities and Services
Enjoy the convenience of free WiFi and complimentary private parking during your stay at Sugar Mill Hotel. Additionally, the hotel provides a welcoming seating area in each unit for guests to socialize and make the most of their time away.

Experience luxury and comfort at its finest at Sugar Mill Hotel. Book your stay now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EIS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.3
Based on 76 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.63
Overall Experience: 9.6
T
Tacaro • couple • za
10
2026-01-11 • via Nuitee
N
Natalie • extended_group • us
10
Beautiful, relaxing stay
Pros:

Beautiful views, great breakfast and dinner restaurant. Comfortable rooms, appreciated the coffee machine and pods and bottled water delivered every day. Easy access to beach

2025-12-24 • via Nuitee
S
Sandra • couple • ch
9
Wunderbarer Ort zum Fliehen, klein aber sehr fein
Pros:

Super freundliche Gastgeber und Personal. Liebevoll eingerichtete Anlage mit vielen hübschen Details. Zimmer zum Wohlfühlen wie zu Hause. Das Gegenteil von 8/15 und steril sondern warm und mit kleinen Details ausgelegt, die es dem Gast noch etwas angenehmer machen und die man nicht erwartet. Zum Beispiel die Wahl zwischen Deckenventilator oder Klimaanlage, Eismaschine im Zimmer, von Künstlern gestaltete Kissen, hochmoderne Toilette und vieles mehr.

Cons:

Auf einigen Strandliegen fehlen Kissen, die Hängematten sind durchgehangen. Alles aber immer noch funktional. Scheint mir eher ein Insel-Beschaffungs-Problem zu sein.

2025-12-23 • via Nuitee
A
AMMON • solo_traveller • us
10
very quick and pleasent
Pros:

the view was fantastic and the food was great

Cons:

no recommendations

2025-12-18 • via Nuitee
D
David • extended_group • gb
10
Would definitely return to this property if the opportunity arose !!!
Pros:

Very friendly, clean comfortable and excellent service !!!!

Cons:

Not applicable

2025-12-18 • via Nuitee
M
Maurice • couple • gb
10
Excellent stay, beautiful surroundings
Pros:

Room was great. Minor issues (bulb out) sorted straight away by staff

Cons:

Nothing, loved the place

2025-12-10 • via Nuitee
C
Christian • extended_group • es
10
2025-07-25 • via Nuitee
A
Allen • couple • us
10
The best island experience! It exceeded all expectations.
Pros:

A jewel in the Caribbean! This exquisite, historic hotel is in a beautiful setting with every attention to class, style and comfort. The fine dining is gourmet quality perfectly executed. The entire experience was island perfection. We can’t wait to return.

Cons:

Loved everything

2025-07-09 • via Nuitee
S
Street • young couple • us
10
Exceptional
2025-06-08 • via Nuitee
K
Kevin • young couple • es
10
We will be back!
Pros:

Personal service and such nice people.

2025-05-19 • via Nuitee
D
Don • young couple • us
10
Exceptional
2025-05-08 • via Nuitee
C
Caroline • young couple • gb
9
Superb
Pros:

Almost everything

Cons:

Please can the hotel sort out the very slippery tiles around the pool, we saw several people.Dinnner service in the evening was slow although the food when it arrived was fantastic.

2025-04-22 • via Nuitee
A
Alana • family with young children • us
10
Perfect place to relax in luxury
Pros:

We had a lovely time. There was a mixup at check in with our reservation and the staff was quick to accommodate us. They made us feel welcome and went went above and beyond to make it work for us which we appreciated. The hotel is beautiful and a perfect place to relax by a private beach. The food is the best food we’ve had in the BVIs. The pool is beautiful and the cabanas to relax on are luxurious. The view from our room was beautiful, we could see the ocean and sunset. We would definitely return but just keep in mind the rooms are only made for two people. Only other thing to note is the roosters crow at 4am, but it adds to the island vibe :)

2025-04-08 • via Nuitee
S
Sally • young couple • gb
9
A leisurely break in a beautiful place
Pros:

Location and very helpful and friendly staff

Cons:

Nothing

2025-03-28 • via Nuitee
B
Biljana • family with young children • mk
10
Exceptional
2025-03-17 • via Nuitee
A
Amy • young couple • us
6
I visited Sugar Mill because my parents used to go there. I thought it would be nicer for the price.
Pros:

The breakfast was good and the location was nice. They need to make sure the chair cushions are dry after it rains. Got a wet bottom a few times.

Cons:

I requested that the broken handle (totally missing) on the sliding screen door to our balcony be fixed the first day because it was very hard to open. (Had to push it up with your feet to slide it) I was told that maintenance would be right on it. We were there for 2 weeks and it never got done. Also the lamp shade by the bed was torn and missing pieces. Finally the parking was an absolute nightmare. There definitely are not enough parking spaces for guests, and staff vehicles and equipment take up some of the spaces. The narrow driveway and tall curb stones presented a real obstacle. Many were broken from vehicles driving over them trying to park or get by. We often had to back all the way down the steep driveway and park across the street from the hotel after finding no spaces available near our room. The grounds were a bit rundown with exposed pipes and electrical outlets in many places.

2025-03-07 • via Nuitee
M
Michael • family with young children • us
10
The Sugar Mill is a very special place. We cant wait to return......
Pros:

the entire staff, from housekeeping to restaurant staff were exceptional. The general managers Rupert and Andrea went out of their way to make us very comfortable. Complimentary cook to order breakfast was excellent. Dinners were off the charts good.

Cons:

Airport pick-up would have been nice.

2025-02-25 • via Nuitee
T
Tim • young couple • gb
10
A high quality hotel in a beautiful location
Pros:

The breakfast was fantastic, included in the room rate we selected - covered an extensive brunch menu on Saturday and Sunday, and was served overlooking the sea with one of the best views anywhere.

Cons:

We liked everything, probably the best hotel on Tortola

2025-02-24 • via Nuitee
R
Roger • young couple • us
4
We had a rental car and stayed 7 nights while we did things on Tortola. We expected good food at the hotel restaurant bu
Pros:

Good location, three nights in good room, good restaurants and some excellent staff,

Cons:

Badly overpriced, rooms up a steep hill with very poor parking, equipment in room failed and wasn’t fixed despite requests, poor management (overworked?), management wasn’t knowledgeable with respect to our requests for local info, seemed to have limited, narrow focus unhelpful with our requests for rental car access to places

2025-01-31 • via Nuitee
E
Emily • young couple • us
10
A wonderful little hidden gem.
Pros:

Truly an exceptional little gem. The sugar mill is low key and small which made for a more enjoyable and relaxing stay than large branded hotels. The staff is friendly, helpful and accommodating and the food was so spectacular we had dinner at the restaurant every night of our stay. Couldn’t recommend this oasis more.

2025-01-21 • via Nuitee