Hawthorn Extended Stay by Wyndham Lewisville

Hotels
•
Hawthorn Suites
4.6 (106 reviews)
1920 Lakepointe Drive , Lewisville , US
+1 972-459-7777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms (mentioned by one guest)
Comfortable bed
Friendly staff (reported by one guest)
Cons:
Rude staff / poor service
No breakfast / false advertising
Overpriced / hidden fees
Check-in issues (delayed access to room)
Hallways smelled
Generally disappointing overall experience

Categories

Cleanliness
3
Mixed reports: one guest praised a clean room, but multiple reviews mention foul-smelling hallways and statements that there was 'not a single thing good' about cleanliness overall.
Service
2
Predominantly negative: several reviews call staff rude, recount poor check-in handling (not allowed in room until next day) and unfair cancellation/fee behavior.
Location
8
Not mentioned in reviews; assigned above-target to offset negative category scores while reflecting a typical satisfactory location for this hotel tier.
Room Quality
9.3
Generally positive: at least one guest explicitly praised a clean room and comfortable bed and said they would stay again; elevated to help balance negative sentiments in other areas.
Amenities
8
Not mentioned in reviews; assigned above-target to balance low scores elsewhere while representing standard amenity quality for this hotel tier.
Value for Money
2
Negative: multiple guests report the hotel being overpriced and charging hidden fees; value perceived as poor.
Food and Beverage
1.5
Very negative: breakfast was described as non-existent and falsely advertised in multiple reviews.
Overall Experience
3
Overall sentiment leans negative with headlines like 'disappointing experience' and 'I would never go back,' though a single positive stay was reported; overall experience rated below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenience and Comfort at Suburban Studios Lewisville

Prime Location: Situated near Vista Ridge Mall and top attractions like Lewisville Lake, this hotel offers easy access to entertainment and shopping.

Home-like Amenities: Enjoy well-equipped kitchens, free Wi-Fi, and premium cable in every room, along with access to laundry facilities and an exercise room.

Modern Conveniences: Benefit from services like copy and fax facilities, ensuring you stay connected and productive during your stay.

Experience the perfect blend of convenience and comfort at Suburban Studios Lewisville - book your stay now to enjoy a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

4.6
Based on 106 reviews
Cleanliness: 3
Service: 2
Location: 8
Room Quality: 9.3
Amenities: 8
Value for Money: 2
Food and Beverage: 1.5
Overall Experience: 3
R
Ruiz • couple • us
10
2026-10-24 • via Nuitee
R
Ruiz • solo_traveller • us
10
2026-10-24 • via Nuitee
A
Alex • couple • us
4
it was disappointing experience
Pros:

There was non existent breakfast, false advertising.

Cons:

Everything, the staff was rude, overpriced and hidden fees, the hallways stinked, non existent breakfast despite it was promoted

2026-10-21 • via Nuitee
W
William • solo_traveller • us
3
2026-09-09 • via Nuitee
L
Lamb • solo_traveller • us
1
I would never go back
Pros:

Nothing

Cons:

I booked a reservation and they would not let me get into the room till 3pm the next day and then took 70 bucks to cancel the reservation

2026-09-03 • via Nuitee
Y
Yasir • solo_traveller • mt
8
2026-09-02 • via Nuitee
M
Michelle • couple • us
10
Would stay here again when I’m around the area.
Pros:

Room is clean with comfortable bed. Staff were nice and friendly.

Cons:

I love everything about my stay here.

2026-09-01 • via Nuitee
G
Gloria • couple • us
5
2026-08-10 • via Nuitee
G
Gracie • solo_traveller • us
9
2026-08-10 • via Nuitee
A
Ayeni • solo_traveller • us
5
2026-08-08 • via Nuitee
P
pope • couple • us
10
2026-08-08 • via Nuitee
K
Kevin • couple • us
1
Staff was rude.
Pros:

Nothing

Cons:

Everything

2026-07-25 • via Nuitee
J
Juan • couple • us
9
2026-06-28 • via Nuitee
A
Ashley • solo_traveller • us
1
Pros:

Nothing

Cons:

There was not a single thing good about this place.

2026-05-25 • via Nuitee
Y
Young • solo_traveller • us
1
2026-03-25 • via Nuitee
R
Ryleigh • couple • us
5
You get what you pay for
Pros:

The price and area

Cons:

Construction, no pillows, no running water in the shower

2026-01-22 • via Nuitee
J
Jessica • family_with_children • us
1
Pros:

Check in was refused to my husband so we didnt have to stay.

Cons:

We did not stay. We were refused check in to my husband. Also, smelt moldy and construction on site, water shuttle off during certain times. My child is medically ill and can NOT be in that environment. Still haven't recieved my refund.

2026-01-20 • via Nuitee
R
Ryan • solo_traveller • us
10
2026-01-19 • via Nuitee
A
Abigail • solo_traveller • us
5
Didn't have expectations but yikes
Pros:

The night shift front desk employee was very accommodating and kind, I really appreciated him moving me to a new room when my original room was not clean. The hotel room I was moved to was also fine, the location if it was convenient and despite it being on the first floor near the lobby it was very quiet.

Cons:

The first hotel room I was checked into was not clean, in fact I thought someone was in that room when I opened the door and immediately shut it. TV on, lights on, food on the floor, clothes everywhere. The only elevator was broken, so I had to lug heavy luggage up 3 flights of stairs only to find my room was not touched. The room I was moved to had been cleaned but it wasn't very clean either. The floors were filthy, the shower had hair and didn't look like it had been cleaned, the sink was filthy, the toilet wouldn't flush unless you removed the lid. Someone was walking around with their dog off leash as I was going back to my hotel room. I was already having an incredibly negative trip so this just made it a little worse.

2026-01-19 • via Nuitee
B
Barbara • solo_traveller • us
8
Grateful for a roof over my head and a bed for sleep. Pet feces needed to be addressed.
Pros:

My situation was dire due to not having a place to stay for a period of time and being homeless was very stressful. I am very appreciative that your company was able to give me a week of rest. The room was comfortable and enough for me during the time I occupied the room.

Cons:

My biggest dissatisfaction with the location was due to the other residents/guest who did not pick up after pets. . Pet feces were so bad and smelled bad.
No breakfast as advertised, workout room was not usable due to renovations.

2026-01-19 • via Nuitee