Best Western Roanoke Inn & Suites

Hotels
•
Best Western
7.4 (311 reviews)
337 Dorman Road , Roanoke , US
+1 817-490-9595

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Very convenient location near shops, restaurants and I-35
Comfortable beds
Private living room / small kitchen in some rooms
Helpful staff (replaced fridge)
Good breakfast noted by some guests
Large spa tub size
Quiet location away from street noise
Cons:
Multiple cleanliness issues (trash, hair, food debris, sticky/dirty floors)
Maintenance problems (peeling tile, dripping faucets, fan not working, door lock not fixed)
Pool closed or limited hours
Spa tub jets unreliable or weak
WiFi/TV connectivity issues
Inconsistent/poor breakfast quality (watered-down juices, bad waffles, cold hot food)
Perceived poor value / overpriced for condition

Categories

Cleanliness
4
Multiple complaints about visible trash, hair in bed and shower, food/debris on surfaces, sticky floors and signs of poor housekeeping (dog food found on couch, floors needing sweeping).
Service
9.5
Mixed operational responses: staff were helpful in replacing a broken fridge and hospitality praised in one review, but there were failures to fix a door lock and some maintenance delays. Overall staff responsiveness described positively at times.
Location
9.7
Repeated praise for a very convenient location near shops, restaurants and quick access to I-35; described as quiet and conveniently placed for guests.
Room Quality
8.5
Rooms have positive elements (comfortable beds, private living room, small kitchen area, large spa tub), but also notable maintenance issues (peeling tile, dripping faucets, fan problems, door lock problem, sticky floors).
Amenities
8
On-site amenities exist (spa tub, pool, breakfast facility) and were appreciated, but several issues reported: pool closed or limited hours, spa tub jets unreliable, TV/WiFi connectivity problems and inconsistent in-room coffee provision.
Value for Money
5
Multiple guests felt the price was too high for the condition received (one guest specifically cited a $444 weekend stay and felt it was not worth the cost), leading to negative perceptions of value.
Food and Beverage
6.5
Breakfast offerings were available and some guests liked it, but several complaints about quality: watered-down juices, under/overcooked items, waffles not working properly and limited hot temperatures; coffee in-room was missing for at least one guest.
Overall Experience
8
Mixed overall: some guests described comfortable, safe and peaceful stays with good location and certain positives (breakfast, bed, living area), while others reported serious cleanliness and maintenance problems that negatively impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Newly Renovated Rooms and New Management

The Roanoke Best Western Inn offers newly renovated rooms equipped with free Wi-Fi and a 32-inch flat-screen cable TV. Enjoy a cup of coffee from the provided coffee maker while working at the convenient desk.

Convenient Amenities

Take advantage of the business center, gym with TVs, and outdoor pool during your stay. Start your day with a hot breakfast and utilize the laundry facilities for added convenience.

Nearby Attractions

Located just minutes from the Texas Motor Speedway and a short drive from Dallas/Fort Worth International Airport, our hotel is also close to Hawaiian Falls Waterpark and Fort Worth Convention Center. Book your stay at Best Western Roanoke Inn & Suites for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.4
Based on 311 reviews
Cleanliness: 4
Service: 9.5
Location: 9.7
Room Quality: 8.5
Amenities: 8
Value for Money: 5
Food and Beverage: 6.5
Overall Experience: 8
J
jazmine • couple • us
5
It was okay I wish it was cleaner? Like they would come clean while your out
Pros:

I liked where it was

Cons:

The pool was closed and I assumed they would clean while we were out like other hotels do but they didn’t we found what looked like dog food in the couch and the soaps that were there looked used and they didn’t have WiFi and the WiFi for the tv would shut off at night

2026-10-29 • via Nuitee
Y
Yuridia • family_with_children • us
10
2026-10-27 • via Nuitee
G
Gustavo • solo_traveller • mx
8
comfortable
Cons:

el internet, comprendo que no necesariamente es cuestion del hotel, pero si batalle bastante para una buena conexion, en general el hotel muy bien cumplio con el tema principal el descanso ademas la ubicacion me parecio genial, cerca de tiendas y restaurantes de acceso rapido caminando algo que se agradece

2026-10-26 • via Nuitee
E
Edgar • couple • us
6
Cons:

My door didn’t lock, i let the first desk know about the issue and they said they would fix it.
Return later that day and my still didn’t lock. I was able to open the door won’t the key and push open

2026-10-26 • via Nuitee
A
audrey • solo_traveller • us
10
2026-10-14 • via Nuitee
W
Watson • solo_traveller • us
10
2026-10-08 • via Nuitee
L
Lakissa Harris • solo_traveller • us
10
My stay was comfortable, safe and peaceful ☺️. Thanks for the rich Hospitality!
Pros:

Breakfast was good. 👍🏽

2026-09-18 • via Nuitee
P
Pruett • solo_traveller • us
10
Pros:

Everything was perfect, really loved the private living room, small kitchen area.

Cons:

I loved everything

2026-09-16 • via Nuitee
M
M • solo_traveller • us
8
Great location
Pros:

Liked the location of the hotel because it was very convenient to get to other shops and stores.

Cons:

The room floors were a little dirty, needed to be swept a little better. But overall was clean.

2026-08-31 • via Nuitee
A
Arroyo picado • family_with_children • cr
9
2026-08-27 • via Nuitee
R
Randy • couple • us
8
2026-07-19 • via Nuitee
O
Oscar • extended_group • us
3
Cons:

The room had visible trash on the ground, there was hair in the bed and shower, and food debris in the sink. Literally stay anywhere else, we spent the night because it was late and we only needed to sleep for a couple of hours.

2026-07-16 • via Nuitee
M
Metodi • solo_traveller • bg
6
2026-07-12 • via Nuitee
L
Lisa • family_with_children • us
8
2026-07-11 • via Nuitee
J
Jonathan • couple • us
7
Good quick stay place
Pros:

Good quick access to i35

2026-07-06 • via Nuitee
B
Billue • solo_traveller • us
10
2026-07-03 • via Nuitee
D
Daryl • couple • us
10
2026-06-21 • via Nuitee
T
Timothy • solo_traveller • us
6
Pros:

Size of the spa tub

Cons:

Breakfast-the juices were watered down, the waffle mix was running and the waffles didn't turn out correctly, the fruit was over ripe and the "hot" food (eggs, sausage and hash browns) were not really that hot. They were barely warm and over cooked.

Pool hours are too short

2026-06-21 • via Nuitee
T
Tracey • couple • us
7
Great location. Updated. Good breakfast facility. No large common area for gathering. Single bedroom had a great couch
Pros:

Convenient location to Trophy Club with a more reasonable price.

Cons:

Maintenance issues (fan in bath not working creating moisture stains on ceiling, dripping faucets in multiple rooms )

2026-06-19 • via Nuitee
W
Walsh • solo_traveller • us
10
Pros:

Bed

Cons:

Na

2026-06-13 • via Nuitee