Holiday Inn Express & Suites Lancaster by IHG

Hotels
IHG
8.4 (164 reviews)
1861 Riverway Dr, Lancaster, Ohio, 43130 , Lancaster , US

Pets allowed

Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Helpful and friendly staff
Great breakfast and amenities
Cons:
Unexpected charge controversy
Some comments on cleanliness concerns

Categories

Cleanliness
7.48
Mixed reviews with mentions of cleanliness being acceptable but issues with unexpected charges.
Service
8.95
Staff were described as friendly and helpful across multiple reviews.
Location
8.49
Convenient to shopping and restaurants mentioned as a positive aspect.
Room Quality
7.94
Rooms were generally described as clean and comfortable, with one negative charge affecting perception.
Amenities
8.97
Highlights include great breakfast and outdoor pool, both positively mentioned.
Value for Money
7.93
Positive sentiment on amenities versus price but negative experience on unexpected charges.
Food and Beverage
8.98
Breakfast was mentioned multiple times as a highlight.
Overall Experience
8.45
Many positive comments overshadowed by one negative experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:23

Property Description

Recreational Amenities and Breakfast
Enjoy leisure time at our indoor pool and 24-hour fitness center, and start your day with a complimentary full breakfast on weekdays from 6 AM to 9:30 AM.

Featured Amenities and Services
Benefit from complimentary wired internet, a 24-hour business center, and express check-out. Free self-parking adds convenience during your stay.

Comfortable Accommodation and Surrounding Attractions
Relax in our guestrooms with modern amenities. Explore nearby attractions like Rising Park, Hocking Hills State Park, and Greater Columbus Convention Center during your visit.

Book your stay at Holiday Inn Express & Suites Lancaster for a memorable experience in Lancaster!

Important information:

  • The seasonal pool will be open from May to October.
  • Pool access available from 6:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 164 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.49
Room Quality: 7.94
Amenities: 8.97
Value for Money: 7.93
Food and Beverage: 8.98
Overall Experience: 8.45
I
I8098FNnancyh Family
10
Visiting the area for College Golf match
Pros:

Very clean and up to date. No issues. Would stay again.

2026-04-02 via Tripadvisor
J
Jodi family
10
Pros:

Very clean room very comfortable beds loving it after a very hard day so staying one more night

2025-10-12 via Nuitee
J
James
2
Pros:

Well we kids find a vape pen in the couch and the shower would not drain while I was taking a shower and there was stain on my the towel that was hanging there

2025-10-12 via Nuitee
M
Michael g.
10
Pros:

Was nice

2025-09-12 via Nuitee
K
Karen
10
Pros:

I loved that the room was clean, warm and welcoming.
Breakfast was wonderful.
The staff was very friendly and helpful.

2025-09-06 via Nuitee
R
Randy
6
Pros:

Clean but average. No AAARP discount for preparers. Breakfast was good.

2025-08-25 via Nuitee
M
Michael
10
Pros:

Loved the breakfast -A+ - and the pool

2025-08-17 via Nuitee
A
Alma
10
Perfect
Pros:

This hotel was beyond my expectation. It was absolutely beautiful and clean!! Beds were so comfortable!!! LOVED the outdoor pool and the outdoor seating area. Free breakfast always a plus.
It was nice, clean, quiet, couldn't have had a better stay.

2025-08-15 via Nuitee
W
W8294NJmaureenh NONE
2
A scam afoot at this Holiday Inn Express.
Pros:

SCAM ALERT!!! Beware this Holiday Inn.
My son, my sister and I spent one night in a suite with two queen beds and a hide-a-bed couch. We were treated very well until about 6 hours after check out, when I received an additional $150 charge for hazmat clean-up of supposed feces in the shower drain. My son was the only one to take a shower (he’s 54 and DID NOT poo in the shower). We objected to this charge but it came down to the maid said she found fecal matter in the drain. It was sanitized before we were notified & of course, we can’t prove we DIDNT do it, so the charge remains. I had forgotten to leave a tip for the maid, and I suspect this was retaliation for no tip. It’s a “she said/he said” situation with no options.
This could happen to anyone with no recourse. Rent a room here at your own risk. Best to avoid it all together.

2025-08-11 via Tripadvisor
S
Sheila partner
10
Pros:

I always stay here when I’m visiting family!! It’s very clean! The staff are friendly & ready to help!!

2025-08-10 via Nuitee
V
Verified traveler
10
Pros:

Great place to stay. Bed was comfortable and the room was clean. Front desk personnel were friendly and helpful.

2025-08-10 via Nuitee
L
Linda
10
Pros:

Easy check in, convenient to shopping and restaurants. Clean and comfortable.

2025-08-10 via Nuitee
K
Kaitlynn family
10
Pros:

Excellent service. Grant went above any beyond to get stuff i ordered put into the room prior to checki-n to make her stay extra special

2025-08-03 via Nuitee
V
Verified traveler
8
Pros:

The stay was great. It was a one night trip, but would absolutely stay there longer if the occasion called for it. Staff was pleasant, the pool was wonderful, and the rooms were clean.

2025-08-03 via Nuitee
B
Brad partner
10
Pros:

Such a nice stay for a one night getaway.

2025-07-27 via Nuitee
R
Robert family
10
Pros:

Excellent property- great breakfast

2025-07-26 via Nuitee
D
Deborah
8
more than adequate
Pros:

Conveniet from where were visiting. quiet. spacious . likded the area to set the suitcases off the flor.

2025-07-21 via Nuitee
M
Mike
10
Pros:

.

2025-07-20 via Nuitee
T
Theresa
2
Pros:

We had trouble at check in. The front desk [grant] was very un professional/not very helpful. And At the pool, my 12 yo daughter was bothered by a drunk/unwell person, called her dumb and also called my sister a child rapist for no reason.

And when we reported it to the hotel attendant [Grant]he basically told us that we are lying and we should deal with it ourselves. So strange.

My family travels a lot but we will not stay here at Holiday inn and express in Lancaster. OH.

2025-07-07 via Nuitee
P
Parmeshwar family
10
Pros:

Very good hotel for the last minute booking I had to do.

2025-07-06 via Nuitee