Hawthorn Extended Stay by Wyndham DFW Airport North

Cleanliness, service, beds, breakfast everything was the worst I have ever encountered in my years of travel and staying in hotels. Staff just did not bother at all and this was not just with me but everyone that were in the hotel complained.

I booked my trip for October 9th - October 11th. Check in time was for 3pm and the hotel tried to charge my card at 11am hours before check in when I hadn't even made it to the hotel yet. Upon arrival and check in I was told my reservation was canceled, but I never received confirmation that my reservation was canceled. The hotel desk attendant was rude about it even after I told him I didn't receive any cancellation confirmation and did not provide any accommodations for us or attempt to help resolve the issue. I will never book with this hotel ever again when I come to Dallas. 0/10 would not recommend

My room was dirty (bath had lots of hair, rests of soap and shampoo). It looked like it was not cleaned!

Additionally, I was woken in middle of the night by a Family who got the same room, then the receptionist came over and woke me up again and ask for picture of my passport (same receptionist who did my check in)

During my stay, my personal belongings were removed from my room by housekeeping without my permission. When I contacted the hotel about my missing property, I was told that my belongings had been thrown away. I have not been reimbursed for the property that was lost, and I am extremely disappointed with how this situation has been handled. I expected the hotel to take responsibility and work with me toward a fair resolution.

Housekeeping removed my personal belongings from the room without my permission. When I contacted the staff about my missing property, I was told that my belongings had been thrown away. I have not been reimbursed for the property that was lost, and I am extremely disappointed with how this situation has been handled. Guests should be able to trust that their personal belongings will be safe while staying at the property. I expected the hotel to take responsibility for the situation and work with me toward a fair resolution.

I could not escape the intense smell of weed. When i mentioned it to the staff they stated that no one could smoke in their facility as they had smoke detectors and that the smell had to be coming from outside........ of course there was no smell outside the building.

There was no hot water during my stay. The breakfast selection was extremely limited, offering only waffles and juice. The biggest issue, however, was the customer service. I called the front desk for towels and was told they would be brought to my room, but after waiting an hour, I still had not received them. I went to the front desk, where the male employee became argumentative and yelled at me, insisting that the towels would be brought to me. I waited another hour and still received nothing. When I called again, I was told to come back downstairs and get the towels myself. On the day of checkout, I also asked if I could leave my suitcase at the hotel because I had to go to work and did not have a car. The front desk staff was rude and refused to accommodate me.

service and reception are highly unprofessional. we had booked a room for a couple hours as we had a connected flight in the early morning. once we arrived at the hotel , it was already very late and we were tired from a long travel. the reception then tells us without any prior notice despite being on the phone with me several times for directions and tips on the shuttle bus service, that all rooms are unavailable due to water damage. this is understandable but despite our ongoing communication on the phone within the same hour , nothing about a cancellation was said over the phone or sent by email. we arrived to the hotel and were told that our booking cannot be made & they suggested we go elsewhere.

The breakfast has zero gluten free options