Quality Inn & Suites Robbinsville

It is in a good location and the parking was ample for motorcycles. The room was quiet and comfortable. It's a good place to crash after some long rides.

Location for motorcycle riding

I originally left this hotel a very generous review because, despite several shortcomings with the property, the staff appeared friendly and helpful. Unfortunately, I have to revise that assessment based on how my reservation issue was handled.

I booked a four-night stay through Booking.com. Upon arrival, before the hotel’s stated 48-hour cancellation/change deadline, I asked if I could shorten my stay to three nights. The front desk told me that would not be a problem. After speaking with two managers, they instructed me to contact Booking.com since the reservation was made through their platform.

I immediately called Booking.com while at the hotel. Booking.com contacted the hotel, received the hotel’s approval to shorten my stay, and then informed me that because payment had been collected directly by the hotel, the hotel would need to process the refund.

From that point forward, I was given the runaround. I asked about the refund each day of my stay and was repeatedly told it would be taken care of. At checkout, I was promised a phone call that afternoon that never came. After calling the hotel again, I was once more promised a return call that never happened.

Eventually, I was told the hotel could not refund the money because Booking.com charges them a fee and refunding me would reduce their profit. That is an issue between the hotel and Booking.com, not the guest—especially after the hotel had already approved the reservation change.

I contacted Booking.com again for assistance. Their representative told me that during the first attempt to reach the hotel, someone hung up on her. Multiple subsequent calls went unanswered, so she ultimately had to send an email because she could not reach anyone.

The amount in question is only about $57. This isn’t about the money as much as the principle. If the hotel had simply told me from the beginning that they would not refund the unused night, I would have been disappointed but accepted it. Instead, they repeatedly assured me the reservation could be changed, approved the change through Booking.com, and then spent days avoiding the refund and ultimately refusing it for reasons that have nothing to do with me as the customer.

Based on this experience, I can no longer recommend this hotel with the same confidence I did previously.

Everything

Great room

Great value! Clean pet-friendly hotel in a good location at a great price.

Great location! Front desk the night of check in was very friendly!

It was great everything was great

We traveled by motorcycle; very much appreciated dedicated bike parking and spare towels for wiping overnight dew off the bikes. Breakfast options were good, would have preferred some protein options like eggs, bacon and/or sausage but the other various items offered were great. The little seating area outside with the firepit was also much appreciated, great area to relax outside after riding all day.

I did not like the staff I will never stay in that place again it was a bad manager they over charged me big time but it's not over yet