Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

Hotels
•
Holiday Inn Express
8.7 (161 reviews)
11262 Old Saint Augustine Road, Jacksonville, Florida, 32257 , Jacksonville , US
+1 904-899-9000

listing image 1
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Pets allowed

Facilities

Fitness facilities
Gift shops or newsstand
Conference space
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (named staff praised)
Good / excellent breakfast
Convenient location (walking distance to stores, close to visit sites)
Ample parking
Good value for money
Cons:
Cleanliness problems reported (mold, mildew, dampness, roaches, stains)
Room issues: humidity, odors, noisy AC, lack of exhaust fan
Highway/traffic noise for some rooms
At least one guest reported allergic reaction likely related to room cleanliness

Categories

Cleanliness
6
Mixed-to-negative. Several reviews cite serious cleanliness problems (mold, mildew, damp towels/sheets, roaches, stains, bad odors and allergic reactions), though some guests also reported clean rooms.
Service
9.8
Very positive. Multiple mentions of exceptionally friendly and helpful staff (Jefferson, Joe, Joseph, front desk outstanding) who improved guests' experiences.
Location
8.9
Generally positive and convenient (walking distance to stores, close to visited locations), but several comments note highway/traffic noise affecting some rooms.
Room Quality
7.6
Mixed. Some guests found rooms comfortable and quiet; others reported issues (humidity, dampness, mold, roaches, stained bedding, noisy/problematic AC, lack of exhaust fan).
Amenities
9.2
Positive. Breakfast is frequently praised (good/excellent), and guests noted ample parking; overall amenities meet expectations for the property.
Value for Money
9.6
Positive. Several guests explicitly mentioned great or good value for the money and would choose the property again.
Food and Beverage
9.4
Positive. Breakfast receives repeated praise across reviews (described as good/excellent).
Overall Experience
9.1
Mixed-positive. Many guests report pleasant stays due to service, location and breakfast, but serious cleanliness/room issues reported by some guests lower consistency of the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Outdoor Pool and Fitness Center
Indulge in leisurely activities with our outdoor pool and modern fitness center to keep you active and refreshed throughout your stay.

Complimentary Breakfast and Wireless Internet
Start your day right with our complimentary self-serve breakfast and stay connected with free wireless internet access available in all areas of the hotel.

Business Center and Event Space
Whether you're traveling for work or leisure, take advantage of our business center, conference space, and meeting room. Perfect for hosting events or getting work done efficiently.

Book your stay at Holiday Inn Express Hotel & Suites Jacksonville South I-295, an IHG Hotel for a convenient and comfortable experience in Jacksonville.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 161 reviews
Cleanliness: 6
Service: 9.8
Location: 8.9
Room Quality: 7.6
Amenities: 9.2
Value for Money: 9.6
Food and Beverage: 9.4
Overall Experience: 9.1
E
Estuardo • family_with_children
10
Pros:

Clean rooms, nice hotel. Well kept good. Breakfast.

2025-10-12 • via Nuitee
R
Robert
10
Pros:

If you get Jefferson when checking in, he’ll put a smile on your face! Very nice property. Was conveniently located to the locations I was visiting. Great value for the money! I’ve stayed at other properties in the area and none compared to this one. I’d certainly pick this one again when I came back to the area!

2025-10-12 • via Nuitee
P
Pete • partner
10
Pros:

Staff were exceptionally friendly. Breakfast was good. Quiet room.

2025-10-11 • via Nuitee
A
AMY • family
10
Pros:

We always enjoy our stay at this property. Staff is friendly and accommodating!

2025-10-11 • via Nuitee
J
James Edward
8
Pros:

Basic clean overnight hotel. No hotel noise but nearby highway noise. Strangely only one elevator that we saw for three story building. Front desk outstanding.

2025-10-11 • via Nuitee
J
JERRY
10
Pros:

Joe, the front desk staff was Great! After driving for hours, he truly made me feel welcomed.

2025-10-09 • via Nuitee
F
Felipe
10
Pros:

Very good

2025-09-29 • via Nuitee
O
Olivia • partner
4
Pros:

The first night i slept i had a very bad allergic reaction, i was going to complain but i let it go. We arrived late to the check in the first day because we drove from michigan and we called in advance to let them know and they didn’t tell overnight shift or whoever was in charge at the time we eventually went to check in . it was very annoying because we did call in advance. But we let it go until i got a bad reaction the first night. He was having trouble finding us a clean room and the room we got was very dirty, the bed specifically but also the shower the room smelled like eggs the bathroom shower started smelling like eggs and also the ac unit started smelling like burnt. We didn’t say anything but we were very concerned. second night we got new sheets and i still got an allergic reaction. I was very overwhelmed and overstimulated about it that i had bad sleep because of it. I have a picture of how my back was but it’s not letting me post it but it was very bad. I wouldn’t recommend this hotel only for the cleanliness, the staff was nice tho.

2025-09-28 • via Nuitee
J
James • partner
8
Pros:

Everything is good, nice clean room.

2025-09-20 • via Nuitee
D
Denne
2
Pros:

This was the worst hotel we have ever stayed at. It was absolutely disgusting and so humid in the rooms that you constantly felt damp. The un-used towels were damp, the toilet paper and tissues were damp as well as the bed sheets. We changed rooms and it was the exact same. We also stayed with a group and all rooms had the same complaint. Mold, mildew and so dirty. The roaches on the floor

2025-09-16 • via Nuitee
D
Daniel • family
10
Pros:

Good stay

2025-09-13 • via Nuitee
T
Tammi • partner
10
Pros:

Check in was on point!!!

2025-09-11 • via Nuitee
C
Cynthia • partner
8
Pros:

Smaller than I had hoped for…

2025-09-11 • via Nuitee
J
Johnny
10
Pros:

Very nice

2025-09-09 • via Nuitee
A
Andrea • family_with_children
8
Pros:

Overall was fine. Beds were comfy except I had to ask for a replacement comforter because there were stains on the one on the bed. There were some food stains on the ceiling and food crumbs in between the bed and the nightstand. We were on the side of the hotel where there was a TON of noise from traffic. Like sounded like motorcycle races which obviously the hotel can’t do anything about. Loved that it was walking distance to stores and a few fast food places. Ample parking. Breakfast was excellent. The bathroom didn’t have any exhaust fan, which I thought was odd. Hallways were hot as if the AC was off. AC unit in the room worked fine but made a lot of clicking noises and was loud turning on and off.

2025-09-07 • via Nuitee
M
Mohamed • family
8
Pros:

Good

2025-08-31 • via Nuitee
K
Kenneth
10
One day visit to Jacksonville, FL
Pros:

Only stayed one night. Joseph checked us in very nicely, even though we arrived early. The room was clean and comfortable. We had a great stay!

2025-08-30 • via Nuitee
R
Ryan
10
Pros:

I needed to check in early and they had no issue with it. Was extremely helpful.

2025-08-28 • via Nuitee
A
andre • partner
8
Pros:

The hotal was very nice, and the staff was awesome. The only issue we had, was when my wife and I was packing our bags to leave, we saw what appeared to be bed bugs. We told the staff, and they took care of this immediately. If it wasn't for this issue, I would've given the property five stars on everything.

2025-08-25 • via Nuitee
O
Ole
8
Pros:

Thx

2025-08-25 • via Nuitee