Best Western Plus Berkshire Hills Inn & Suites

Hotels
Best Western Plus
8.4 (579 reviews)
1350 West Housatonic Street , Pittsfield , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7.98
Reports of dirtiness and bugs in the room; issues with hygiene.
Service
8.95
Staff was noted as helpful and polite in multiple reviews.
Location
8.99
Convenient location appreciated by guests.
Room Quality
7.94
Issues with room amenities; negative experiences with room maintenance.
Amenities
8.47
Positive comments on breakfast and common areas, but noted weaknesses.
Value for Money
7.93
Some reviews suggest dissatisfaction with the price compared to quality.
Food and Beverage
8.48
Breakfast options were sufficient, but experiences varied.
Overall Experience
8.45
Mixed feelings highlighted; some guests had great experiences while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:20

Property Description

Luxurious Amenities
Indulge in relaxation with our hydromassage tub and stay active at our well-equipped gym.

Modern Comforts
Enjoy the convenience of a microwave, refrigerator, and coffee facilities in every room, along with free WiFi and cable TV.

Convenient Location
Explore nearby attractions like the Lichtenstein Center for the Arts and Arrowhead Museum, with Pittsfield Municipal Airport just a short drive away.

Experience the perfect blend of comfort and convenience at Best Western Plus Berkshire Hills Inn & Suites. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ALB

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 579 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.45
R
Renee solo_traveller us
10
2026-07-18 via Nuitee
P
PEDRO family_with_children gt
10
2026-07-13 via Nuitee
J
Jesse solo_traveller us
1
A Joke
Cons:

Im not sure I've ever left a bad review before but the people need to know that this place is very bad. We arrived and were given a our key card and went to our room. Turns out our room was someone else's room because there were clothes strewn all over the floor and belongings on the surface of the sink. We were lucky that nobody was there at the time!

When we went downstairs, the person at the desk couldn't even immediately help us, he had to call someone else and about 10 mins later we were given a new room with key cards that didn't work.

The fact that we paid what we paid for this place is nothing else other than a sign of the times. Do not go here.

2026-07-12 via Nuitee
R
Robin couple us
8
Just ok for the $$$
Pros:

It had all the basics and was clean. All White linens are a plus!

Cons:

Although it was the most reasonable price in the area .. I have stayed at better for less$$. Pricey for very standard accommodations.

2026-07-06 via Nuitee
T
Tina couple us
9
Pros:

Very clean and orderly

Cons:

A bit out of the way..,the last few miles around the airport were back roads... and we drive them at night in a storm!

2026-07-06 via Nuitee
W
William extended_group us
8
2026-07-05 via Nuitee
K
Kenneth couple us
9
2026-07-05 via Nuitee
H
Hanna couple us
6
All in all, it was a comfortable stay.
Pros:

The breakfast was great. Service was excellent from front counter.

Cons:

The sink in room needs service since the water doesn't drain effectively. No soap in shower. Hard to get in the bath/shower since the rise to get in is too high.

2026-07-03 via Nuitee
N
Nelson couple us
10
Pros:

average breakfast for this type of hotel

2026-07-02 via Nuitee
M
Merilee couple us
8
Pros:

The hotel is in a good location that is not far from Tanglewood. There are a few restaurants that are not far from the area.

2026-06-30 via Nuitee
D
Dwyer couple us
10
2026-06-30 via Nuitee
S
Stephen couple us
8
2026-06-29 via Nuitee
S
Sam solo_traveller us
8
Good Price
Pros:

Staff was friendly. Close to visitor attractions. Liked that breakfast was included. Had great multi grain bread for toast.

Cons:

Only had one treadmill in the exercise room. Not all employees had a uniform shirt or ID. No fat free plain Greek yogurt or low sugar dry cereal. Choices were high in sugar.

2026-06-29 via Nuitee
N
Nathalie extended_group nl
8
Prima
Cons:

Eerste nacht sliepen we naast een stel die de hele nacht de televisie aan had, gelukkig waren ze de volgende nacht weg!

2026-06-28 via Nuitee
C
Christopher solo_traveller us
1
Horrible people
Pros:

Nothing. Horrible people to deal with.

Cons:

Everything. It was horrible dealing with the staff.

2026-06-26 via Nuitee
C
Cassy extended_group us
1
Cons:

Cold breakfast, no housekeeping was done in our 3 nights stat, we had to get our own toilet paper and towels.

2026-06-20 via Nuitee
J
Janssen family_with_children us
8
2026-06-16 via Nuitee
S
Sabine couple us
8
Pros:

The bed was comfortable, good wifi, really thorough breakfast items. The property was located conveniently on the path we were taking the next day.

Cons:

People were congregating in the parking lot, and there was a strong urine smell in the bathroom.

2026-06-14 via Nuitee
D
David family_with_children us
6
2026-06-08 via Nuitee
R
Randi solo_traveller us
8
Needed
Pros:

Beautiful trees and grass for the dogs.

Cons:

Having to pay 35.00 per night for each dog

2026-06-02 via Nuitee