Best Western Plus Berkshire Hills Inn & Suites

Hotels
•
Best Western Plus
8.4 (555 reviews)
1350 West Housatonic Street , Pittsfield , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7.98
Reports of dirtiness and bugs in the room; issues with hygiene.
Service
8.95
Staff was noted as helpful and polite in multiple reviews.
Location
8.99
Convenient location appreciated by guests.
Room Quality
7.94
Issues with room amenities; negative experiences with room maintenance.
Amenities
8.47
Positive comments on breakfast and common areas, but noted weaknesses.
Value for Money
7.93
Some reviews suggest dissatisfaction with the price compared to quality.
Food and Beverage
8.48
Breakfast options were sufficient, but experiences varied.
Overall Experience
8.45
Mixed feelings highlighted; some guests had great experiences while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:20

Property Description

Luxurious Amenities
Indulge in relaxation with our hydromassage tub and stay active at our well-equipped gym.

Modern Comforts
Enjoy the convenience of a microwave, refrigerator, and coffee facilities in every room, along with free WiFi and cable TV.

Convenient Location
Explore nearby attractions like the Lichtenstein Center for the Arts and Arrowhead Museum, with Pittsfield Municipal Airport just a short drive away.

Experience the perfect blend of comfort and convenience at Best Western Plus Berkshire Hills Inn & Suites. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 555 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.45
L
Laurie B. • solo_traveller • us
8
2026-04-24 • via Nuitee
L
liza • solo_traveller • us
10
Pros:

Very clean and staff was friendly

2026-04-13 • via Nuitee
L
Lisa • solo_traveller • us
4
The staff was friendly nice and polite… rooms could do with some updating
Pros:

Breakfast was decent pretty good selection they had an assortment of bagels but no slices of bread… waffles had a good amount of selection of toppings…I liked there was a decent size fridge in the room with a freezer. They had coffee and tea in the lobby..

Cons:

When I first got there the lobby and elevator had a bad smell I got to my room and unpacked. I came back later in the evening the sink in my bathroom was leaking all over the floor I went to the desk and at like 10 pm they had to move me to another room..which was in convenient.. but the second room was better than the first… the next day I went to the lobby the musty dank smell was gone but it still lingered in the elevator…there was no coffee pot in the room

2026-04-02 • via Nuitee
R
Rohane • couple • us
4
it was alright.
Pros:

Beds were comfortable. Staff was nice. Love the nespresso machine.

Cons:

We had ants in our bed and when we moved the bed away from the wall, the floor was covered in trash and empty wrappers. We were moved rooms, but that room didn't have a working vent in the bathroom and no shower wash.

2026-03-30 • via Nuitee
N
Nelson-Moore • family_with_children • us
1
2026-03-19 • via Nuitee
T
Tracy153 • family_with_children • us
8
2026-03-18 • via Nuitee
A
Albert • extended_group • us
6
Staff was very friendly.
Pros:

It was clean

Cons:

Tv noise from adjacent rooms.

2026-03-12 • via Nuitee
R
Rohane • couple • us
9
2026-03-12 • via Nuitee
P
Pavel • family_with_children • us
6
2026-03-03 • via Nuitee
J
Judy • family_with_children • us
10
2026-03-03 • via Nuitee
M
monica • family_with_children • us
7
Pros:

Pillows were horrible and dresser kept opening

Cons:

Above

2026-02-26 • via Nuitee
J
james • couple • us
10
great place to stay
Pros:

nice rooms clean facilities

2026-02-23 • via Nuitee
C
Cathy • couple • us
8
Pros:

Coffee machine in lobby. Free and easy parking. Shampoo, conditioner, body wash provided and good quality.

Cons:

Older hotel that could be updated. Slow elevator. Shower head had good water pressure, but occasionally made an extremely loud whistling noise.

2026-02-23 • via Nuitee
Z
Zerbato • solo_traveller • us
7
2026-02-01 • via Nuitee
J
Judy • family_with_children • us
10
2026-01-31 • via Nuitee
P
Pidgeon • family_with_children • us
8
2026-01-29 • via Nuitee
T
Todd • family_with_children • us
1
2026-01-22 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

I was pleasantly surprized by the over all facility. Clean, quiet, room perfect. Thank you Rick Swan

2026-01-20 • via Nuitee
P
Patricia • solo_traveller • us
10
Would recommend
Pros:

Staff were attentive and accommodating, check was very quick and easy, and breakfast was great- lots of choices-best I’ve had at a hotel! Thank you to the entire staff for making my stay so welcoming.

Cons:

Nothing

2026-01-19 • via Nuitee
K
Kathleen • couple • us
10
2026-01-19 • via Nuitee