Stourport Manor Hotel

Taxi to town, but was ok

Couldn't open the window as the lock wire was too short for you to have the window open which made the room extremely hot, the fan that was in the room couldn't turn on as the noise coming from it was horrendous, the drive way up you have to play dodge the pot hole and some where extremely big, when we turned up there was no one at reception and no way of getting hold of anyone to come and greet us,

The whole place is a bit run down and neglected, a shame as it has so much potential to be a nice country manor style hotel with some investment and TLC.
Individually staff were nice but overall it’s understaffed and standards slip when it’s busy. For example having to ask for cups etc at breakfast, no staff member at the pool desk meaning we couldn’t enter, no one there on reception for check out.
Not up to the standard of a 4 star - no hairdryer or safe in the room, dirty tea cups not replaced in room. Also charging hotel guests £5 to use the pool and gym - most hotels would include this as standard.

- No hair dryer
- The shower head was awful
- Lots of mold in bathroom
- Black hair in bath tub (I am blonde)
- Black hair on bed
- No fridge in room
- Very dirty
- Staff not that helpful
- No biscuits in room
- Corridor unclean
- Dirty plates in restaurant (had to order out)
- My room was so noisy I had no sleep, felt very u safe like someone would enter room at any moment
- One of the light in room didnt even work
- No brochure or menu im room, no idea what was there (googled it)
- Dirty mark on mirror
- Called room service to get some plates and they said I had to travel to kitchen and carry plates and cutlery back to my room
- Wanted to use pool but was so put off from it.
- I paid for breakfast but didnt show up as everything was dirty

No towels at the pool!

The room was not clean. You had to pay to use the pool even though we were staying at the hotel. The food was very expensive for what you actually got.

- No plug socket by bed
- No internal access to pool and spa via hotel
- Cloudy pint
- No service at bar
- No water in room
- Poor shower pressure
- Hotel refusing to return keys I left in room and state I need to collect them

it was a Thursday evening and there was hardly anyone there which then seemed to reflect on the evening menu where it said al a carte which I didn't need, I would have been happy with a bar menu, but that menu was more like pub food, but a much worse selection of which didn't make sense. There was only a small selection to choose from, 2 of which were not available. I went for steak thinking that would be safer if they weren't cooking for many and although cooked to perfection (medium rare), they couldn't do the advertised peppercorn sauce with the rump, just the sirloin which wasn't available, so I asked for mustard but they had non (this is a big hotel!!) and disappointingly it was really tough. As there was no one else to serve the waiter (who was very polite) came to get my plate when I literally stopped for a minute.
I went to the swimming pool, the connecting corridor from the hotel was out of use so I had to walk round the back of the hotel which was fine, but when I got there they had no towels and hadn't for 2 days so I was asked to go back to my room to get my room towel so I just didn't bother as by now I felt a bit odd about it all,

Dirty,scruffy,no staff,ripped Carpet in the party room ..the toilets in the main hall were grotty.staff were hard to find !!the food for the party had no signs ? I’m allergic to mayo ,no descriptions ? I wouldn’t go back ! Had to pay to go swimming considering we had all spent a lot of money ,to attend a 90th party

Breakfast expensive

We booked this hotel because it had a restaurant with good dining and we reserved a table for dinner. On the day of our arrival (and just before we left home) we were informed that there was an issue in the kitchen and that our reservation could not be fulfilled - we were never convinced that there was actually any 'issue' other than that there were no other reservations for that evening. My booking was non-refundable; otherwise I would have gone elsewhere, rather than have a room 'picnic'. There were certainly no kitchen 'issues' for breakfast the following morning - the small number of residents meant that cooked breakfast was 'to order' rather than a buffet (which, for me, was a plus).

As above

The staff the bar was unattended when I approached the receptionist he was not happy as he was on the phone to a mate. They had no food because of a wedding of 30 people and the chef couldn’t cope. And breakfast was £17.50 pp for over cooked sausage and bacon and cold beans. In all avoid the place very poor

room very warm