Hotel Zetta San Francisco

Hotels
8.7 (595 reviews)
55 5th Street , San Francisco , US
+1 415-543-8555

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Central, convenient location (near Union Square and cable car)
Friendly and helpful staff (Charm, Eloisa, Lyka, Carlos noted)
Spacious rooms and comfortable beds
Good cleanliness reported by many guests
Amenities such as games room, billiards, bar and water filling station
Cons:
Safety concerns / many homeless people in surrounding streets
Occasional lack of room cleaning or housekeeping lapses reported
Shower/faucet issues (leaks, trouble getting right temperature)
High security deposit complained about (e.g., $100/day)
Limited views from some rooms; games room can be unavailable during events

Categories

Cleanliness
8.8
Multiple reviews explicitly call out excellent cleanliness and 'habitaciones limpias'; one guest noted a missed room cleaning, but overall cleanliness is frequently praised.
Service
8.9
Numerous positive mentions of staff (Charm, Eloisa, Lyka, Carlos) who were helpful, friendly and accommodating; one report of a less-engaged receptionist lowers the perfect score slightly.
Location
8.8
Location is repeatedly described as very convenient/central (near Union Square, cable car), though several guests note safety concerns due to many homeless people in the surrounding streets.
Room Quality
8.2
Rooms are described as spacious with comfortable beds, but issues reported include leaking shower/faucet, occasional lack of view and some maintenance/temperature control problems.
Amenities
8.8
Positive mentions of a games room, billiards, bar and water filling station; however the games room can be booked out for conferences, limiting availability at times.
Value for Money
8
Several guests felt good value or got good walk-in rates, but complaints about a high security deposit (USD 100/day) and one comment that price felt high for provided services reduce this score.
Food and Beverage
8.9
Bar and bartenders receive strong praise (named staff like Carlos and CS), good mixed drinks and pleasant bar experience; limited broader F&B coverage in reviews.
Overall Experience
9.2
Overall feedback is highly positive with multiple guests describing excellent stays, quick help in emergencies, and friendly staff — occasional negatives do not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Amenities
Hotel Zetta San Francisco offers a range of luxurious amenities to make your stay comfortable and enjoyable. From a 46-inch flat-screen smart TV to an Illy espresso coffee machine, each guest room is equipped with everything you need for a relaxing stay.

Dining Options
Indulge in delicious food options at the full-service bar, lounge area, and the on-site Cavalier Restaurant, offering UK-style brasserie cuisine. Whether you're looking for a quick bite or a sit-down meal, the hotel has you covered with a variety of dining choices.

Convenient Facilities
Stay active at the state-of-the-art fitness center, unwind in the games room, or take advantage of the concierge and laundry services for a hassle-free stay. With double-paned windows for peace and quiet, Hotel Zetta San Francisco ensures a comfortable and convenient experience for all guests.

Book your stay now at Hotel Zetta San Francisco for a luxurious and convenient hotel experience in the heart of Central San Francisco!

Important information:

Please note: When booking more than 5 rooms, this will be considered a group booking and a 7-day cancellation will be applied. If booking groups of 10 or more these need to be contracted directly through the hotel. The Destination fee includes: Fitness center with Peloton bike Open 5am-10pm - Printing services - High-speed WiFi - Local phone calls - In-room bottled water

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 41
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 595 reviews
Cleanliness: 8.8
Service: 8.9
Location: 8.8
Room Quality: 8.2
Amenities: 8.8
Value for Money: 8
Food and Beverage: 8.9
Overall Experience: 9.2
R
Rangel • family_with_children • es
8
Pros:

Location is very convenient, the room is big.

Cons:

Location is linked to a lot of homeless people in the streets at any time. Is not the hotel fault, but you can feel a bit insecure.

2026-10-29 • via Nuitee
P
Pierre • family_with_children • ch
9
2026-10-25 • via Nuitee
A
Alejandro • couple • ar
9
2026-10-16 • via Nuitee
R
Robles • couple • mx
10
Se los recomiendo ampliamente. Tiene todo bien ubicación, limpieza, distribución y buena atención con el personal de rec
Pros:

La ubicación excelente, la limpieza excelente y la atención excelente. Me encantó. Super amplia la habitación.

Cons:

En realidad todo me gustó.

2026-10-15 • via Nuitee
R
Raúl • couple • es
10
2026-10-13 • via Nuitee
V
valeria • couple • mx
10
buen hotel en buena ubicacion!
Pros:

recomiendo hospedarse aqui... la entrada del hotel es linda, se hace check in muy facil y las habitaciones estan bien... limpias y con todo lo necesario para pasar una estancia agradable (la cama se me hiso bastante bien) nada lujosa pero bien. se encuentra en un punto centrico de la ciudad, saliendo del hotel lado izquierdo esta un restaurante para desayunar sin perder tanto tiempo y a una calle de lado derecho se encuentra el inicio del recorrido del cable car y ahi mismo puedes comprar tu ticket. alrededor del hotel se encuentran negocios comerciales para comprar cualquier cosa que te haya hecho falta. en general se me hiso bien hospedarme aqui. si volveria =)

Cons:

el deposito se me hiso elevado... 100 dlls por dia

2026-10-07 • via Nuitee
P
Philippe • couple • ch
10
2026-09-15 • via Nuitee
A
AURORA • couple • it
5
Troppo costoso rispetto ai servizi offerti e all’attenzione al cliente
Pros:

Design

Cons:

Non mi hanno fatto le pulizie della stanza

2026-09-15 • via Nuitee
R
rafi • extended_group • il
8
2026-09-11 • via Nuitee
A
Alfonso • solo_traveller • lu
9
Pros:

Lo stile dell'albergo
Il.letto confortevole

Cons:

La signora alla reception
Quando arrivi all'hotel, neanche alza la testa per guardare chi passa e neanche saluta se non la saluti ti prima
La posizione non male ma la zona non delle migliori

2026-09-07 • via Nuitee
J
Julie L. • solo_traveller • us
7
2026-09-07 • via Nuitee
S
Serge • family_with_children • fr
10
Parfait.
2026-09-04 • via Nuitee
K
Katerina • family_with_children • ie
8
Good value for money, good location
Pros:

Location was perfect- very close to union square. Staff are lovely. Hotel has a games room. Has a water filling station.

Cons:

There is no view from the room- you are over looking wall and another room window. Although it does have games room, it gets booked out for conferences/ workshops and as the hotel is quite small there is not much place to hang out when it’s booked out.

2026-09-01 • via Nuitee
S
Scott • solo_traveller • us
10
2026-09-01 • via Nuitee
E
Eva sarlota • couple • lt
6
2026-08-30 • via Nuitee
S
Sylvain • family_with_children • fr
7
2026-08-29 • via Nuitee
R
Raul • solo_traveller • es
8
2026-08-28 • via Nuitee
M
Magdalena • couple • pl
10
Pros:

Przesympatyczna obsługa. Świetne strefy wspólne. Bardzo wygodne łóżka

Cons:

-

2026-08-26 • via Nuitee
X
X8683OJmarvins • Couples
10
Quaint Bar at the Hotel Zetta
Pros:

Our Bartender CS was a pleasure to hang out with before our dinner date. The drinks were mixed very good. Definitely be back for more.

2026-08-22 • via Tripadvisor
V
vinchi • extended_group • it
10
2026-08-22 • via Nuitee