Best Western Fort Wayne Inn & Suites North

Hotels
•
Best Western
7.1 (509 reviews)
5926 Cross Creek Boulevard , Fort Wayne , US
+1 260-490-6060

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms and well-maintained building
Friendly/attentive staff in some areas (e.g., Kenzie, weekend breakfast attendant)
Comfortable beds and good HVAC
Convenient location with many nearby restaurants
Complimentary coffee/tea and free popcorn
Breakfast praised by several guests
Cons:
Front-desk issues: double charges, refund delays, and unprofessional behavior
Advertised hot tub missing
Pool was cooler than expected
Parking problems (bad layout, weeds, limited spaces)
Prepayment taken before arrival contrary to website
Undersized breakfast area and some items tasted artificial
Road noise in even-numbered rooms and intrusive motion-sensor bathroom lights
Occasional lack of hot water reported

Categories

Cleanliness
8
Consistently praised across reviews: rooms described as very clean, 'pretty clean', and building well-maintained; occasional reduced housekeeping frequency noted but overall strong cleanliness.
Service
6.5
Mixed service: several staff members (e.g., Kenzie and a weekend breakfast attendant) received strong praise, but there are multiple serious complaints about front-desk professionalism, double charges, slow/failed refunds and unfriendly receptionists.
Location
7.5
Convenient location with many nearby restaurants and easy in/out access, but parking is a recurring issue (bad parking layout, weeds, limited spots).
Room Quality
7.8
Rooms generally comfortable: comfy beds, good HVAC and quiet for many guests; some issues reported with road noise in even-numbered rooms and intrusive motion‑sensor bathroom lights.
Amenities
6.5
Mixed amenities: complimentary coffee/tea, popcorn, and a breakfast area are positives, but guests reported a missing advertised hot tub, a cooler-than-desired pool, no in-room coffee makers in some rooms, and an undersized breakfast area.
Value for Money
6
Several value concerns: unexpected/prepaid charges taken before arrival, refund currency/conversion shortfalls, and perceptions of unprofessional maintenance (parking weeds) lowered perceived value.
Food and Beverage
7.1
Breakfast receives both high praise ('best I've had in a while', attentive weekend attendant) and critique (undersized area, some items tasted artificial); overall satisfactory but uneven.
Overall Experience
7.4
Generally positive stays for many guests with clean rooms and comfortable beds, tempered by front-desk and amenity issues; an overall mixed-to-good experience with notable service and amenity pain points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Modern Amenities
Enjoy the convenience of free WiFi and 40-inch flat-screen TVs in every room, along with a 24-hour lobby coffee service.

Comfortable Accommodations
Relax in rooms equipped with a microwave, small fridge, and tea/coffee-making facilities, complemented by a work desk and hairdryer for your convenience.

Complimentary Breakfast
Start your day right with a hearty breakfast featuring muffins, biscuits and gravy, sausage, cereal, fresh fruit, eggs, juice, and more.

Experience a new era of comfort and quality in 2022 with our upcoming full property renovation. Book your stay at Best Western Plus Fort Wayne Inn & Suites North for an unforgettable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FWA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.1
Based on 509 reviews
Cleanliness: 8
Service: 6.5
Location: 7.5
Room Quality: 7.8
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7.1
Overall Experience: 7.4
A
Alvin • extended_group • us
10
We enjoyed the stay. The room was very clean. Breakfast was the best I've had in a hotel in a while.
Pros:

Everything was excellent; However, there was no hot tub as advertised in the online ad.

Cons:

Everything was great, but the pool could have been a little warmer.

2026-10-26 • via Nuitee
R
Robert • solo_traveller • us
10
2026-10-21 • via Nuitee
K
Kelly • family_with_children • us
4
Pros:

People we're nice

Cons:

No hot water

2026-10-19 • via Nuitee
S
Sherkesha • solo_traveller • us
7
2026-10-18 • via Nuitee
D
Denis • solo_traveller • ca
10
Pros:

Staff was friendly, free coffee or tea. Beds were comfortable. Room was quiet. Free popcorn

Cons:

That we couldn't stay longer 😊

2026-09-09 • via Nuitee
R
Rickey • solo_traveller • us
10
2026-08-28 • via Nuitee
S
Sarah • extended_group • us
5
Good place to stay for an overnight but not long term
Pros:

Pretty clean

Cons:

Parking was bad

2026-08-20 • via Nuitee
U
Unat • family_with_children • ca
4
Receptionists need more training
Cons:

Receptionist double charged my stay. Asked multiple receptionist across multiple days to ensure my refund -- none of them went through. Took me to call the hotel again the following week to really process the refund. Refund finally came, but due to US/CAD conversion, only got less than what I paid for (not a full refund on my account).

2026-08-12 • via Nuitee
N
N5351HCrichardd • Couples
6
Okay, with some qualifiers.
Pros:

The building is clean, attractive, well-maintained. Breakfast is satisfactory and the room clean and neat. In other locations we've been acknowledged at check-in as rewards members; not here. We didn't know about WIFI, I had to ask. The room was neat and clean, HVAC comfortable, the bed comfortable. We're used to an in-room coffee maker, not here. In even-numbered rooms, road noise all night is very noticeable (loud motorcycles, cars, trucks); ask for an odd-numbered room on the back of the building. Bathroom lights are on motion sensors and will blind you in the middle of the night; I never found how to shut them off. We checked in on Tuesday, checked out on Sunday, only had housekeeping on Friday.

2026-08-10 • via Tripadvisor
D
Dennis • couple • us
8
Good, solid place to stay, lots of good restaurants in the area, easy in and out.
Pros:

The employees were great, especially Kenzie and the breakfast attendant on Saturday and Sunday morning. Breakfast was standard hotel stuff but hot and the lady working the weekend was a ball of fire, keeping food stocked, helping people who didn't know how to work the waffle maker, and cleaning tables as soon as people left, which mattered with the small area and few tables. Room was clean, no parties in the hallways, bed was good.

Cons:

Breakfast area was undersized for the hotel. I don't think they were near capacity, and there weren't enough tables by far. The lady who was the breakfast attendant Friday wasn't a ball of fire.... Never saw her wipe down a table between diners, and garbage piled up and was overflowing while she was nowhere to be seen.

2026-08-10 • via Nuitee
K
Ken • couple • us
6
I’ll make a different choice of hotel in future.
Pros:

Room was OK.

Cons:

Staff very unfriendly. The ONLY staff member that made eye contact and acknowledged us was lady at breakfast room. Housekeeping put numerous carts in hallway and difficult getting through. Parking lot full of weeds Desk clerk had a sweatshirt hoodie on. Everything about the place was unprofessional.

2026-08-04 • via Nuitee
P
Pamela • solo_traveller • us
8
2026-07-23 • via Nuitee
C
Christine • solo_traveller • us
5
hotel stay
Pros:

I liked the fact that the staff was friendly.

Cons:

I didn't like that they took my complete payment out of my account BEFORE I GOT TO THE PROPERTY. THE WEBSITE says no prepayment needed and both times they took it EARLY.

2026-07-12 • via Nuitee
K
Kentry • couple • us
10
2026-07-04 • via Nuitee
K
Krysta • family_with_children • us
10
2026-07-03 • via Nuitee
E
Earl • solo_traveller • us
8
Pros:

Very comfy beds and accommodating staff

Cons:

The breakfast bar wasn't quite as hyped to be. The oj and sausage links were good but everything else had an "artificial" or "chemical taste"

2026-06-29 • via Nuitee
A
Ayren • couple • us
10
2026-06-29 • via Nuitee
Q
Qusha • solo_traveller • us
9
Best Western Fort Wayne IN
Pros:

The staff was amazing. Every evening staff sent a message to check how I was doing and if there was more that they could do to make our stay better.
The room was very clean and had a pleasant scent.
The inside lobby was very pleasing to the eye. The decor theme was season based.
Breakfast hostess was extremely nice. Very social and kept everything stocked. The guest seemed to enjoy the breakfast and atmosphere.
Overall on a scale of 1 to 10 where 10 is the best, we give this hotel and staff a perfect 10.

Cons:

I had to ask for my room to be cleaned 3 out of the 8 days.
Wish there was seating available outside.

2026-06-15 • via Nuitee
J
Jordan • couple • us
1
Decent
Pros:

Quiet

Cons:

Blinds didn’t work and were ripped so I tucked them in and then got charged, yes I should have said something prior to that.

2026-06-10 • via Nuitee
F
Fransheska • couple • us
10
2026-06-05 • via Nuitee