Holiday Inn York City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (6347 reviews)
City Centre, 53 Piccadilly , York , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 6347 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
J
JOHN • couple • gb
10
2026-02-13 • via Nuitee
D
Delta • solo_traveller • gb
10
2026-02-13 • via Nuitee
E
Emma • solo_traveller • gb
7
2026-02-12 • via Nuitee
S
Sally • family_with_children • gb
7
Great location with friendly & helpful staff
Pros:

Location was great. Staff at breakfast super friendly & staff on reception very helpful.

Cons:

Room was too hot at night. Light bulbs in room were defective. Hairdryer kept cutting out, addressed with reception but hairdryer supplied again kept cutting out. Housekeeping had not emptied bin in bedroom on arrival and bathroom bin broken (replaced quickly by reception). Coffee at breakfast from machine is awful.

2026-02-12 • via Nuitee
S
Steven • couple • gb
9
2026-02-12 • via Nuitee
R
Richard • couple • gb
8
Pros:

Good location. Comfortable bed. Good shower. Large TV in room.

Cons:

Was a bit pricey for just one night but I guess that’s the going rate these days.

2026-02-12 • via Nuitee
I
Inge • couple • nl
6
Goede lokatie, prima bed
Pros:

De lokatie, op loopafstand van de stad

Cons:

De receptionist bij de front desk. We vroegen of hij ons kon helpen met het regelen van een taxi maar we kregen alleen een kaartje (wellicht van een vriend van hem?) met de woorden dat we dat zelf konden doen, wat nog niet meevalt als je uit het buitenland komt en geen goede wifi hebt. Uiteindelijk was het heel lastig om een taxi te krijgen.

2026-02-12 • via Nuitee
J
Jonathan • family_with_children • gb
7
Pros:

GB News available on the TV - lots of raving right wingers

Cons:

The windows didn't open which made my room really stuffy

2026-02-12 • via Nuitee
M
Maria • couple • gb
8
2026-02-11 • via Nuitee
P
Philip • family_with_children • gb
8
Pros:

The staff were very nice and helpful, bedroom was large and comfortable and clean and warm, location was just a short walk in to the town centre, the breakfast was lovely and lots of choice.

Cons:

The evening menu if you don't like rice you are out of look, I had the chilli which was poor no meat in the gravy.

2026-02-10 • via Nuitee
N
Nicholas • family_with_children • gb
1
Awful, definitely wouldn’t stay here again!!!
Pros:

Good location in the centre

Cons:

Our room was absolutely filthy and I mean disgusting!!!!!! No spare pillows, tiny room not fit for 4, room was beyond boiling and we couldn’t change the temperature. Breakfast was a joke, no plates, coffee machines not working properly. Staff didn’t even say sorry!!!!!

2026-02-10 • via Nuitee
P
patricia • couple • gb
10
fabulous
Pros:

clean friendly and a genuine short walk to the city centre

Cons:

pillows very comfy but square

2026-02-10 • via Nuitee
J
julie • couple • gb
8
2026-02-09 • via Nuitee
D
Debra • couple • gb
10
Very enjoyable, was close to the barbican, where we was going to a concert
Pros:

Near the centre of York , room nice and clean, pleasant staff

2026-02-09 • via Nuitee
A
Anne • extended_group • gb
8
2026-02-09 • via Nuitee
A
Angela • couple • gb
5
Bed was far too small
Pros:

Smart hotel

Cons:

The room and the bed

2026-02-09 • via Nuitee
A
Amanda • couple • gb
10
Pros:

Hot breakfast

2026-02-08 • via Nuitee
D
David • couple • gb
9
Pros:

Cosy and warm

Cons:

Bar shuts at 11. We were late.

2026-02-08 • via Nuitee
A
Amy • extended_group • gb
9
2026-02-08 • via Nuitee
J
James • solo_traveller • gb
9
Pros:

Everything was nice and staff were helpful

Cons:

Nothing as such

2026-02-08 • via Nuitee