Holiday Inn York City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (6347 reviews)
City Centre, 53 Piccadilly , York , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Cleanliness issues
Unresponsive service

Categories

Cleanliness
7.84
Multiple reviews indicate issues with cleanliness, including dirty linens and unclean rooms.
Service
9.81
While some staff were noted as polite, there were concerns regarding unhelpful service during critical situations.
Location
9.85
The hotel is well placed near the city centre, making it convenient for guests.
Room Quality
7.8
Concerns about room cleanliness and heating issues noted in several reviews.
Amenities
9.33
Standard facilities mentioned, but no specific complaints.
Value for Money
9.29
Some guests felt the prices did not reflect the service quality.
Food and Beverage
6.84
Significant complaints about breakfast availability and quality, leading to a low score.
Overall Experience
8.81
Despite various issues, some guests still appreciated aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 19:03

Property Description

Modern Hotel within Historic City Walls

The Holiday Inn York City Centre offers a modern stay within the historic city walls. Stylish Rooms with Convenient Amenities include air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy a delicious breakfast at the on-site restaurant and relax with light snacks at the cocktail bar.

Convenient Room Features

The rooms are equipped with hairdryers, tea/coffee-making facilities, and walk-in power showers with complimentary toiletries. Flexible Room Options cater to different needs, including disabled rooms, interconnecting rooms, and double rooms with twin beds. Some double rooms even have a sofa bed for families.

Ideal Location and Services

With 24-hour room service and nearby parking options, the hotel ensures a comfortable stay. Explore York Easily as the hotel is close to major attractions and transportation hubs. Book now for a memorable stay at Holiday Inn York City Centre.

Important information:

Please note Holiday Inn York City Center does not have a restaurant, but a selection of light snacks is available in the lobby area from the lounge menu.

Please note that a credit or debit card pre-authorization will be run on arrival to cover for any extra costs.

Hotel has elevator maintenance planned from 01st Jan 2024 until 31st Jan 2024 during this period none of the elevator will not work in the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 6347 reviews
Cleanliness: 7.84
Service: 9.81
Location: 9.85
Room Quality: 7.8
Amenities: 9.33
Value for Money: 9.29
Food and Beverage: 6.84
Overall Experience: 8.81
C
Carola • solo_traveller • cl
10
2026-03-07 • via Nuitee
K
Keith • couple • gb
8
2026-03-07 • via Nuitee
M
michael • solo_traveller • gb
1
Don’t trust them
Pros:

Nothing

Cons:

Everything

2026-03-07 • via Nuitee
H
Helene • solo_traveller • no
10
2026-03-07 • via Nuitee
P
Pablo • family_with_children • ca
10
Pros:

The building, the staff, the 24h front desk, breakfast. It's a great family experience.

2026-03-06 • via Nuitee
A
alan • couple • us
5
The stay was just adequate
Pros:

The location

Cons:

No parking,small room,tiny bed,room location

2026-03-06 • via Nuitee
R
Rachel • couple • gb
8
Really good location
Pros:

Near city centre

Cons:

Only 1 lift

2026-03-06 • via Nuitee
A
Alan • family_with_children • gb
7
Accessible room needs rethinking
Pros:

Friendly and approachable staff

Cons:

The accessible room I was in did not have any room down one side of the bed to turn the lights out
I had to sleep with the lights on all night
Because if you take the room card out of the slot the power goes off in the Electric sockets as well has the lights. I am unable to shuffle to the other side of the bed to turn out the lights due to my disability.
Has I have a nebuliser and a Electric Wheelchair which needs to be charged up overnight.

2026-03-06 • via Nuitee
N
Nicola • solo_traveller • gb
8
Stay other than the noise was brilliant everything we needed for a short stay.
Pros:

Great location

Cons:

We was in a room at the back and right above something that made a noise the whole time we was there. I’m such a light sleeper and couldn’t get to sleep for the two nights we was there.

2026-03-06 • via Nuitee
D
David • family_with_children • gb
6
2026-03-06 • via Nuitee
R
robbins • family_with_children • gb
10
2026-03-04 • via Nuitee
J
John • solo_traveller • gb
9
2026-03-04 • via Nuitee
S
Shirley • extended_group • gb
10
Definitely recommend to friends and will stay again
Pros:

The hotel was clean, our room was excellent 3 adults sharing room 2 single beds 1 sofa bed all really comfortable, also room was really spacious would recommend this hotel, and would definitely stafe again close to all bars restaurants and ste seeing in York.

Cons:

There was nothing i didn't like.

2026-03-04 • via Nuitee
L
lisajR2290BS • Family
2
Awful experience and shocking customer service
Pros:

Would never return. Our room was not ready on arrival so we had to wait 45 mins past check in. When we reached our room the window was open and would not close . The room was absolutely freezing and the maintenance person had to come with his tools and fix it whilst we sat in the room whilst he drilled etc. This delayed us with our pre booked plans. The wardrobe door completely fell off. The room door was absolutely filthy. I have complained via email twice to the hotel direct as advised to at checkout, no acknowledgment from the hotel and I have called them three times to follow up. No one has called me back. Shocking service.

2026-03-03 • via Tripadvisor
H
Hendrick • couple • gb
4
Not impressed with holiday inn , never complained about any accommodation before.
Pros:

My first complaint, won’t use holiday inn again.

Cons:

Couldn’t open any windows , extremely hot , zero fresh air, no fan in bathroom. Went for breakfast at 9 20 am first morning , bacon was so dried up I couldn’t cut it , eggs also dried up. Tried to make cup of tea at 10 pm , no milk , had to dress and go down 4 floors to get milk.

2026-03-03 • via Nuitee
I
Ingrid • family_with_children • es
7
Pros:

En general la atención del personal de recepción fue muy buena (sobre todo una chica colombiana de nombre Adriana)
La excepción fue cuando pedí que solicitaran un taxi, y la chica de recepción no confirmó que el taxista tuviera la opción de pago con tarjeta; eso resulto en que tuve que bajarme del taxi a mitad de camino a la estación del tren porque no tenía dinero al contado para pagarle.
La localización es excelente.

Cons:

El drenaje de la ducha no funcionaba bien, y lo solucionaron pero fue una situación muy incómoda.
La insonorización no es buena y se escucha todo lo que sucede afuera de la habitación.
Hay una extraña vibración adentro de la habitación durante el día que creo que pueda estar vinculada con algun transporte público que pasa cercanamente.

2026-03-03 • via Nuitee
V
Victoria • family_with_children • gb
9
Pros:

Good location for gigs at the Barbican

2026-03-03 • via Nuitee
J
Jennifer • solo_traveller • gb
10
Pros:

Staff checked on us after we got the room.

Cons:

Nothing

2026-03-03 • via Nuitee
R
Rachel • couple • gb
7
2026-03-02 • via Nuitee
H
Helen • couple • gb
10
2026-03-02 • via Nuitee