Courtyard by Marriott Roanoke Airport

Hotels
•
Courtyard by Marriott
8.8 (434 reviews)
3301 Ordway Drive , Roanoke , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful room
Excellent amenities
Cons:
Dirty rooms
Noisy neighbors
High additional costs

Categories

Cleanliness
8.3
Several reviews noted dirty rooms and unpleasant smells, indicating poor cleanliness.
Service
9.8
The staff received multiple compliments for being courteous and helpful.
Location
8.8
Several locations appreciated the hotel's position, though some mentioned it was far from restaurants.
Room Quality
8.3
Complaints about uncomfortable beds and malfunctioning amenities affected overall room quality perception.
Amenities
8.8
The hot tub and other amenities were mentioned positively, but some were disappointed with the pool.
Value for Money
8.3
Multiple add-ons and high prices led to feelings of inadequate value for money.
Food and Beverage
8.8
Positive experiences at the restaurant, though coffee quality was criticized.
Overall Experience
9.3
Overall feedback indicated a mixed experience but generally positive stay for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:02

Property Description

Convenient Location and Complimentary Services: This Courtyard hotel provides free shuttles to Roanoke Regional Airport, making travel a breeze. Enjoy the stylish lobby, a modern gym, and rooms with 37-inch LCD TVs, all for your comfort.

Comfortable Accommodations: Relax in rooms adorned with warm colors and plush pillow-top mattresses. Stay productive at the well-lit desk with an ergonomic chair, and find coffee makers and ironing facilities in every room for your convenience.

Dining and Leisure Options: Start your day with a delicious breakfast at the Courtyard Bistro, offering fresh Starbucks coffee. Indulge in American cuisine and cocktails for dinner. Unwind in the stylish lobby or take a dip in the indoor pool with a hot tub.

Book your stay at the Courtyard by Marriott Roanoke Airport for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 434 reviews
Cleanliness: 8.3
Service: 9.8
Location: 8.8
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.3
C
christine • solo_traveller • us
7
Okay with a fee extra fees
Cons:

They charged a parking fee and breakfast was not included. Parking fee for a one night stay. That is not showing in your listing

2026-02-13 • via Nuitee
D
davidlS9416BM • Business
6
Dangerous after snow storm
Pros:

Just like all the courtyards they have decided to nickel and dime guests with parking fees. It is what it is but 3 days after the latest snow storm the lot was not cleaned and a solid sheet of ice. DANGEROUS. Only lot not cleaned in the area. Seems like the charge goes for nothing except managements pockets. They could care less if a guest fell and broke their arm. This used to be a good property but is going downhill. They are cutting cost. Even though my room looked clean I have my doubts. Fitness equipment broken and not in good shape. Plenty of other hotels that are better and don’t charge for parking and take care of their lots.

2026-01-31 • via Tripadvisor
T
Tina • couple • us
8
It was nice enough. Up to date in some areas and not in others. Staff was friendly.
Pros:

Room was big and comfortable

2026-01-27 • via Nuitee
G
Gilbert • family_with_children • us
10
Pros:

I love the atmosphere and excitement

Cons:

Nothing perfect always

2026-01-23 • via Nuitee
R
Ruby • couple • gb
8
2026-01-21 • via Nuitee
H
Heather • couple • us
10
2026-01-19 • via Nuitee
J
joann • solo_traveller • us
9
2026-01-19 • via Nuitee
S
Samuel • family_with_children • us
10
2026-01-19 • via Nuitee
C
Carrie • family_with_children • us
10
2026-01-19 • via Nuitee
Y
Yily • family_with_children • us
10
2026-01-19 • via Nuitee
D
Derek • couple • us
9
2026-01-13 • via Nuitee
T
Travel Adventure • couple • us
10
Cons:

Having to pay for parking when I am a Rewards member.

2025-12-21 • via Nuitee
A
Anna • couple • us
9
2025-12-17 • via Nuitee
M
Marta • couple • es
7
2025-12-09 • via Nuitee
R
Renee • couple • us
9
Decent place to stay
Pros:

The hot tub was excellent. I would probably stay here again just for that

Cons:

The beds were rock hard and the temperature in the room was hard to regulate. It was either freezing or roasting

2025-12-07 • via Nuitee
T
timothyhD6268IL • Family
2
Very Poor Servie
Pros:

Very disappointed in the Maid service, or lack there of on my 3 day visit to this hotel. First they only give service every other day, this was fine during COVID but that is long gone and this hotel just doesn't want to offer service. Our first night we discovered all the shower bottled soaps/shampoos were empty. Okay that happens so I went to the front desk and specifically asked for them to be refilled. That didn't happen. On our second night, when we were supposed to have maid service and that didn't happen as well. So our entire visit I had to request soaps/ shampoos/ towels and NOT have my room cleaner. I was there on points as I am a loyal Marriot Titanium Elite member for life, complained to the front desk and received NOTHING from management, not a note or apology. I feel I should get half my points back as you all did a half ass job.

2025-12-04 • via Tripadvisor
L
Lazaga • couple • us
4
2025-11-30 • via Nuitee
R
Ron • couple • us
8
2025-11-26 • via Nuitee
L
Leah • family_with_children • us
4
0/10 will not stay again!
Cons:

The room was dirty, bathroom was disgusting and the drain in the shower barely worked. Stained pillowcases and sheets. The pool was ice cold and the gym was a disappointment! I was put in a handicap room when I didn’t need or request one and the bed was super uncomfortable!

2025-11-16 • via Nuitee
C
Christopher • family_with_children • us
10
Pros:

Sam was excellent. Courteous staff. Wonderful.

2025-10-31 • via Nuitee