Leonardo Royal Hotel Birmingham

Hotels
Leonardo Hotels
8.6 (19786 reviews)
245 Broad Street , Birmingham , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Cleanliness concerns
Room heating issues

Categories

Cleanliness
7.24
Multiple reviews mentioned cleanliness issues, including dirty glasses and overall hygiene concerns.
Service
9.21
Many comments praised the staff for being friendly and helpful.
Location
9.25
The hotel is well-located with easy access to the arena and restaurants.
Room Quality
8.2
Mixed feelings; while the room layout and decor were appreciated, issues with heating affected comfort.
Amenities
8.73
Amenities were noted as good but not explicitly detailed in the reviews.
Value for Money
8.69
General sentiment indicates reasonable prices for the quality provided.
Food and Beverage
8.74
No specific comments, thus rated as standard quality for this hotel tier.
Overall Experience
8.71
While there were some issues, guests indicated a positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:07

Property Description

Central Location near Key Attractions

Leonardo Royal Hotel Birmingham, formerly Jurys Inn, is ideally situated within 150 metres of the International Convention Centre and the Arena Birmingham. Located on Broad Street, it is also a stone's throw away from Brindley Place and the National Sea Life Centre.

Comfortable Rooms with Modern Amenities

The spacious rooms at Leonardo Royal Hotel Birmingham boast Dream beds, flat-screen TVs, air conditioning, and work areas. Guests can enjoy complimentary Wi-Fi, tea/coffee facilities, and luxurious spa toiletries in the bathrooms.

Convenient Dining Options and Services

Indulge in delicious meals at the on-site restaurant and grab light bites at the bar. With a 24-hour reception and dry cleaning/laundry facilities, the hotel ensures a hassle-free stay for all guests.

Book your stay at Leonardo Royal Hotel Birmingham for a memorable experience in Birmingham!

Important information:

Due to extensive roadworks in the city, guests are advised to allow extra journey time when traveling to the hotel.

The property will offer a 15% discount in the Qpark car parks. For more information please contact the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 16.50 per day.

Location

Guest Reviews

8.6
Based on 19786 reviews
Cleanliness: 7.24
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
P
Phil solo_traveller gb
9
Well located for the purpose of my stay
Pros:

Very enjoyable stay

Cons:

Nothing

2026-04-04 via Nuitee
L
Lucy couple gb
8
Excellent 1 nights stay.
Pros:

Great location.

Cons:

The price of parking, considering the cost of the hotel.

2026-04-04 via Nuitee
M
Mark couple gb
8
Great location, lovely room and friendly staff
Pros:

Location was perfect for our needs

Cons:

Noise from nearby nightclubs; very weak orange juice at breakfast

2026-04-04 via Nuitee
P
Paul couple gb
10
2026-04-04 via Nuitee
M
Marina family_with_children gb
8
short and sweet
Pros:

nice location very vibrate

Cons:

i think the rooms could but more cleanlier

2026-04-04 via Nuitee
J
Jenni couple gb
7
Great location, clean hotel, friendly staff
Pros:

Location for the gig we were going to.

Cons:

Lifts were being refurbished-took ages to get anywhere as the ones working were full (9th floor).

2026-04-04 via Nuitee
L
Lucy couple gb
8
Great 1 nights stay.
Pros:

Excellent location for the arena. Everything is within walking distance.

Cons:

The bar service was very slow. It was busy but they were running out of things.

2026-04-04 via Nuitee
K
K family_with_children gb
8
Pros:

Friendly helpful staff,great location

Cons:

One of the lifts had a "lip" difficult wheelchair access,duty manager was with us so is aware

2026-04-04 via Nuitee
S
Sue couple gb
8
Great location for concerts , clean hotel
Pros:

Clean hotel , friendly and helpful staff .
Room was nice , shower good pressure and lots of hot water.
Nice linen and soft white towels

Cons:

Pillows were hard , we requested two soft ones but they never appeared .

Breakfast: overpriced as plates were cold so by the time you got back to your seat the food was cold too. Only one coffee machine working .
Waited 15 mins plus for a poached egg .
Not a great layout for a busy breakfast area ! No separate yogurts.

Only 2 staff members on a busy bar .

2026-04-04 via Nuitee
A
Andrea couple gb
8
Bad points.
Pros:

Staff and position of hotel

Cons:

Shower leaking over onto basin and toilet.
Bathroom bottom of door paint peeling off.
Towel and glasses in bedroom hallway all through night and still there in morning.
People brought in takeaway and ate in hotel foyer thst was disgusting.

2026-04-04 via Nuitee
T
Tracy family_with_children ie
8
2026-04-04 via Nuitee
J
jason couple gb
9
Good experience
Pros:

Staff were good

2026-04-04 via Nuitee
J
Jennifer family_with_children ie
7
Lovely stay, rooms need refurbishment
Pros:

The lobby was beautiful, staff were so friendly in the restaurant at breakfast in the morning

Cons:

The rooms needed refurbishment. The paint was peeling off the door in the bathroom, stains all over curtains, floor not hoovered properly. The corridor down to the rooms had wallpaper peeling off the walls and chipped paint

2026-04-04 via Nuitee
A
Amy family_with_children gb
7
Pros:

Great location at a great price

Cons:

Room was so hot and couldn't find any controls to turn this off. Bed was hard and not comfy.

2026-04-04 via Nuitee
S
sheila family_with_children gb
7
2026-04-04 via Nuitee
S
simeon family_with_children gb
10
Pros:

Comfortable, clean and good location

Cons:

Being told by reception staff that if my partner doesn't get to the hotel by 10pm that she wouldn't be allowed in...which doesn't make sense considering your not checked when you come after check in

2026-04-04 via Nuitee
K
Kim couple gb
10
2026-04-04 via Nuitee
J
Jamielee couple gb
8
Great stay for a concert - Perfect location ♡
Pros:

This was my second stay here and I’d happily return again. We were unexpectedly upgraded to an executive suite, which was a nice surprise. The room was clean, spacious, and comfortable. The staff member who checked us in was absolutely lovely. The location is excellent, it was just a 5 minute walk to the Utilita Arena, with a Wetherspoons next door and a Sainsbury’s across the road. It’s also about a 15 minute walk from the train station, which was really convenient.

Cons:

The air conditioning didn’t seem to be working properly this time, although it wasn’t too much of an issue during our stay as the weather was mild anyway. I also found the room service options limited for vegans, and the prices felt quite high for what was available.

2026-04-04 via Nuitee
L
Latifa couple gb
10
2026-04-03 via Nuitee
S
Switzer family_with_children gb
5
Central but staff attitude not worth it
Pros:

Good selection at breakfast, Good location and close to arena, beside tram line and a number of shops/bars

Cons:

1 person on reception at check in time (waiting 27 mins to be checked in), staff serving themselves at breakfast time and sitting down to eat with paying guests, room violently hot and air con did not work, asked weeks in advance for a birthday plate in room along with arrival time which was not there, security knocked on the bedroom door at 1.30am to tell us we were too loud and to turn the tv down (this was a joke because I was just drifting off to sleep and the tv was on 5, complained the next day and no contact from hotel since (dm, gm or fom)

2026-04-03 via Nuitee