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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Central Location near Key Attractions
Leonardo Royal Hotel Birmingham, formerly Jurys Inn, is ideally situated within 150 metres of the International Convention Centre and the Arena Birmingham. Located on Broad Street, it is also a stone's throw away from Brindley Place and the National Sea Life Centre.
Comfortable Rooms with Modern Amenities
The spacious rooms at Leonardo Royal Hotel Birmingham boast Dream beds, flat-screen TVs, air conditioning, and work areas. Guests can enjoy complimentary Wi-Fi, tea/coffee facilities, and luxurious spa toiletries in the bathrooms.
Convenient Dining Options and Services
Indulge in delicious meals at the on-site restaurant and grab light bites at the bar. With a 24-hour reception and dry cleaning/laundry facilities, the hotel ensures a hassle-free stay for all guests.
Book your stay at Leonardo Royal Hotel Birmingham for a memorable experience in Birmingham!
Due to extensive roadworks in the city, guests are advised to allow extra journey time when traveling to the hotel.
The property will offer a 15% discount in the Qpark car parks. For more information please contact the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 16.50 per day.
Location
Guest Reviews
I got an upgrade to a king room.
Nothing
It was very central and ideal for what k wanted .
The fact the shower dripped constantly and also the light from the corridor shown under the door and light up the room which is not ideal when trying to get to sleep .
Excellent location. All staff very polite and friendly. Excellent facilities very clean and fresh.
The time spent waiting for the lift especially from LGF
The room was lovely, tastefully decorated, clean and high spec.
We opted not to have breakfast as quite pricey.
The staff everywhere were delightful, very helpful and friendly. Serving staff at breakfast gave me lots of guidance on what to do in Birmingham.
The room was brilliant, quiet and very comfortable. It was lovely and cool on a very warm day.
Just a minor thing. The breakfast was ok but products didn’t seem that freshly cooked. Some things would have been better cooked on request.
Lovely bed extra comfy , super clean , shower was lovely to , breakfast was 10/10
Lifts were a nightmare as we was on the 12th floor but not blaming it on the staff
One bright spot during our stay was the gentleman running breakfast service. We asked whether it would be possible to exchange our drink vouchers for soft drinks instead, and he was incredibly kind, accommodating, and genuinely helpful. His excellent customer service briefly made us feel as though our stay was getting back on track. Unfortunately, by that point it was the end of our stay, and his efforts alone could not make up for the numerous issues we had already experienced.
When we first arrived, we were impressed by the appearance of the lobby and were genuinely excited for our stay. Unfortunately, that positive first impression quickly faded.
When we checked into our room and headed upstairs, we found members of the cleaning staff sitting in the corridor on a loudspeaker phone call with their legs stretched out across the walkway. We politely asked if they could move so we could wheel our suitcases through, but the whole situation felt unprofessional.
Once we entered the room, we immediately noticed that one of the bedside tables was missing. Later that evening, the room became unbearably hot. We checked the thermostat, which indicated the air conditioning was running, but no cold air was coming from the vents. We called reception and were told that a manager would bring up a fan. After waiting more than 20 minutes with no update, we called again. My husband eventually went downstairs to investigate.
The receptionist returned our call, and I explained that we were unhappy with the situation and didn’t feel a fan would solve the problem, as it would simply circulate the warm air. We were then told that my husband would meet the manager at reception. To their credit, the hotel offered us an “upgrade” to another room that was supposedly cooler. However, this meant moving all of our belongings ourselves up another three floors at 11pm. We were also given two drink vouchers, despite it being obvious that we were heading to bed rather than making use of the bar.
When we finally arrived at the upgraded room, the only noticeable difference was a slightly larger bed. The room was marginally cooler, but there was also a fan waiting for us there, which suggested the issue hadn’t really been resolved.
At checkout, we informed the receptionist that we had changed rooms during the night. She didn’t acknowledge the inconvenience, ask how our stay had been, or show any interest in our experience. She simply took our key cards and checked us...
The little touches was the best more appreciated drinks on welcome bottles of water in the room.
I cant think of anythink that was bad or to complain about.
Location on the main street great for Birmingham Symphony Hall.
Nothing
Excellent
Great location.
Amazing breakfast
Helpful staff
As so often the case hot and stuffy in the room. Windows don’t open and no ability to cool room (hotel main switch was still set on ‘heat’ rather than cool). Meant for a poor night’s sleep. They did bring a fan but it just blew the hot air around rather than cooling it.
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