AC Hotel by Marriott Birmingham

Hotels
AC Hotels by Marriott
8.6 (2261 reviews)
160 Wharfside Street, The Mailbox , Birmingham , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Excellent breakfast
Cons:
Room too cold
Inconsistent cleaning
Old furniture issues

Categories

Cleanliness
7.69
Some complaints about cleanliness and maintenance, but generally positive reviews.
Service
9.56
Staff praised for being friendly, helpful, and providing excellent service.
Location
9.2
Multiple reviews highlight the excellent location near bars and restaurants.
Room Quality
7.65
Mixed feedback on room conditions; some rooms too cold, issues with lighting.
Amenities
8.68
Amenities mentioned favorably, but some issues with room features.
Value for Money
8.14
Value perception varies, but some felt it was less than satisfactory.
Food and Beverage
8.69
Breakfast praised, but some guests had varied experiences.
Overall Experience
9.16
Overall experiences were largely positive with a few negative notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:31

Property Description

Luxurious Stay in Birmingham's Vibrant Center

Modern Amenities: Enjoy free WiFi, a chic restaurant, and Black Sheep Coffee shop within the Mailbox Complex.

Stylish Accommodations: Relax in bright rooms with a work desk, 49-inch Plasma TV, and modern bathrooms with power showers.

Convenient Location: Explore Birmingham with ease - just a short walk from New Street Station, Symphony Hall, and the Barclay Arena.

Book your stay at AC Hotel by Marriott Birmingham for a memorable experience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 21 per day.

Location

Guest Reviews

8.6
Based on 2261 reviews
Cleanliness: 7.69
Service: 9.56
Location: 9.2
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 9.16
A
Angela extended_group nl
9
Mooi hotel op hele fijne locatie bij de canals en the mailbox
Pros:

De locatie is super en we hadden een mooie, geupgrade kamer met uitzicht op de canals. Lief personeel.

Cons:

De airconditioning werkte matig, het werd niet echt koel.

2026-06-27 via Nuitee
S
Sophie couple gb
10
2026-06-27 via Nuitee
F
Federico extended_group it
10
2026-06-24 via Nuitee
E
elizabeth solo_traveller gb
10
Pros:

This hotel is listed as 3 star. It is definitely 4 star 🌟 quality all the way!

2026-06-22 via Nuitee
A
Ania solo_traveller gb
10
2026-06-22 via Nuitee
C
Charlotte solo_traveller gb
10
2026-06-21 via Nuitee
J
Jaidyn solo_traveller gb
10
2026-06-21 via Nuitee
Y
Yacine solo_traveller fr
10
2026-06-21 via Nuitee
معاذ solo_traveller sa
9
2026-06-21 via Nuitee
M
Mirko solo_traveller it
8
2026-06-13 via Nuitee
N
Neha solo_traveller gb
10
2026-06-13 via Nuitee
B
bashar couple gb
8
2026-06-13 via Nuitee
M
Mikey couple gb
10
2026-06-12 via Nuitee
D
David solo_traveller de
8
Nice hotel, but difficult as a vegan at breakfast
Pros:

Nice hotel overall

Cons:

Vegan options at breakfast limited

2026-06-12 via Nuitee
J
Jane solo_traveller gb
8
2026-06-11 via Nuitee
T
taylor couple gb
10
2026-06-10 via Nuitee
J
Janna couple gb
7
2026-06-08 via Nuitee
P
PPB1874 solo_traveller gb
9
Great visit
Pros:

Very clean hotel, perfect position for the Mailbox, rooms, bar area and breakfast and staff perfect.

2026-06-08 via Nuitee
S
Stephen extended_group gb
10
Great spot to explore from and mostly walkable there are some bars and restaurants near the hotel so everything was clos
Pros:

Location hotel was clean and tidy had a modern feel to it facility’s were good in the room spacious and comfortable bed

2026-06-08 via Nuitee
M
Michael couple gb
6
2026-06-08 via Nuitee