AC Hotel by Marriott Birmingham

Hotels
•
AC Hotels by Marriott
8.6 (2294 reviews)
160 Wharfside Street, The Mailbox , Birmingham , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Excellent breakfast
Cons:
Room too cold
Inconsistent cleaning
Old furniture issues

Categories

Cleanliness
7.69
Some complaints about cleanliness and maintenance, but generally positive reviews.
Service
9.56
Staff praised for being friendly, helpful, and providing excellent service.
Location
9.2
Multiple reviews highlight the excellent location near bars and restaurants.
Room Quality
7.65
Mixed feedback on room conditions; some rooms too cold, issues with lighting.
Amenities
8.68
Amenities mentioned favorably, but some issues with room features.
Value for Money
8.14
Value perception varies, but some felt it was less than satisfactory.
Food and Beverage
8.69
Breakfast praised, but some guests had varied experiences.
Overall Experience
9.16
Overall experiences were largely positive with a few negative notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:31

Property Description

Luxurious Stay in Birmingham's Vibrant Center

Modern Amenities: Enjoy free WiFi, a chic restaurant, and Black Sheep Coffee shop within the Mailbox Complex.

Stylish Accommodations: Relax in bright rooms with a work desk, 49-inch Plasma TV, and modern bathrooms with power showers.

Convenient Location: Explore Birmingham with ease - just a short walk from New Street Station, Symphony Hall, and the Barclay Arena.

Book your stay at AC Hotel by Marriott Birmingham for a memorable experience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 21 per day.

Location

Guest Reviews

8.6
Based on 2294 reviews
Cleanliness: 7.69
Service: 9.56
Location: 9.2
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 9.16
Z
Zoran • solo_traveller • gb
10
Surprisingly very nice hotel in the centre of Birmingham
Pros:

The location is perfect, it's in the centre and everything is quite close.
The staff were very friendly and professional.
The rooms up to standard, there were enough plugs in the wall, great temperature, nice bed.
Nice Breakfast

Cons:

Nothing I can think of, everything was perfect.

2026-07-18 • via Nuitee
E
Emmanuel • couple • gb
8
2026-07-18 • via Nuitee
R
ruth • couple • gb
3
2026-07-17 • via Nuitee
D
Darren • couple • gb
10
2026-07-16 • via Nuitee
P
Paul • couple • gb
9
2026-07-15 • via Nuitee
M
Matar • couple • gb
10
2026-07-14 • via Nuitee
C
Carter • couple • gb
8
2026-07-13 • via Nuitee
A
Alp • family_with_children • tr
8
Very good hotel. I would stay again.
Pros:

Location and helpful staff

Cons:

Noise from outside

2026-07-13 • via Nuitee
M
Marah Geraisy • couple • il
9
2026-07-13 • via Nuitee
A
Alexander • couple • gb
9
Great place to stay, convenient, friendly staff, location amazing, modern and clean
Pros:

Great location, polite friendly staff, modern, clean, and comfortable

Cons:

Location, modern look, super comfortable beds

2026-07-12 • via Nuitee
K
kelly • solo_traveller • gb
10
2026-07-10 • via Nuitee
I
I988YCelizabethh • Couples
10
Immaculate with cheerful and kind service.
Pros:

Marcello and team gave us the best service. Everything was immaculate and the drinks from the bar were delicious. Breakfast was fantastic too.

2026-07-06 • via Tripadvisor
B
B3765MBtraceyd • Couples
10
Fab service
Pros:

We stayed in the ac marriott while over in the UK for the formula 1. Everything was perfect, the breakfast is fab, the service is an par and the rooms were spotless, thank you Taroub for your attention to detail. We will definitely be back again👌

2026-07-06 • via Tripadvisor
J
Joshua • couple • gb
8
Amazing experience treated with respect good service
Pros:

Breakfast was amazing with a sufficient amount of options

Cons:

The fact you have to call reception to either turn air conditioning on or off

2026-07-06 • via Nuitee
G
Gordon • couple • gb
10
Nice room great location lovely staff
Pros:

Very nice

Cons:

Could have had a bath also

2026-07-05 • via Nuitee
M
Michelle • solo_traveller • gb
9
Pros:

Staff were so friendly and lovely at all times.
Quiet, comfy room. Lovely selection at breakfast.
Our fave hotel in Brum now! 😃

Cons:

Nothing.

2026-07-05 • via Nuitee
N
Nicki • couple • gb
8
2026-07-03 • via Nuitee
S
Shelley • solo_traveller • gb
10
2026-07-01 • via Nuitee
R
RAUL • solo_traveller • cl
10
Birmingham encantador
Pros:

Excelente ubicación, al lado de la zona de los canales, una maravilla. Habitación cómoda y confortable.

2026-07-01 • via Nuitee
V
V8085HGalisond • Business
10
A rejuvenating overnight stay
Pros:

Welcoming professional receptionist and at breakfast the chef Constantina, willingly made poached eggs, delicious, and no request seemed inconvenient or too much trouble.

2026-06-30 • via Tripadvisor