AC Hotel by Marriott Birmingham

Hotels
•
AC Hotels by Marriott
8.6 (2395 reviews)
160 Wharfside Street, The Mailbox , Birmingham , gb
+44 121 643 9344

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Excellent breakfast
Cons:
Room too cold
Inconsistent cleaning
Old furniture issues

Categories

Cleanliness
7.69
Some complaints about cleanliness and maintenance, but generally positive reviews.
Service
9.56
Staff praised for being friendly, helpful, and providing excellent service.
Location
9.2
Multiple reviews highlight the excellent location near bars and restaurants.
Room Quality
7.65
Mixed feedback on room conditions; some rooms too cold, issues with lighting.
Amenities
8.68
Amenities mentioned favorably, but some issues with room features.
Value for Money
8.14
Value perception varies, but some felt it was less than satisfactory.
Food and Beverage
8.69
Breakfast praised, but some guests had varied experiences.
Overall Experience
9.16
Overall experiences were largely positive with a few negative notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:31

Property Description

Luxurious Stay in Birmingham's Vibrant Center

Modern Amenities: Enjoy free WiFi, a chic restaurant, and Black Sheep Coffee shop within the Mailbox Complex.

Stylish Accommodations: Relax in bright rooms with a work desk, 49-inch Plasma TV, and modern bathrooms with power showers.

Convenient Location: Explore Birmingham with ease - just a short walk from New Street Station, Symphony Hall, and the Barclay Arena.

Book your stay at AC Hotel by Marriott Birmingham for a memorable experience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

8.6
Based on 2395 reviews
Cleanliness: 7.69
Service: 9.56
Location: 9.2
Room Quality: 7.65
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 9.16
J
JOAQUIN • couple • es
10
2026-08-29 • via Nuitee
Z
Zarah • couple • gb
9
Was a great location and a good vibe too
Pros:

Great rooms beds were not up to a good standard my back is hurting alot today. Definitely need better quality beds!

Cons:

Breakfast lady was very rude

2026-08-28 • via Nuitee
J
Julie • solo_traveller • gb
8
2026-08-28 • via Nuitee
C
Carole • extended_group • lu
8
2026-08-28 • via Nuitee
S
Simone • couple • it
8
2026-08-27 • via Nuitee
J
Jon • solo_traveller • gb
9
Pros:

Everything apart from music level in Breakfast Area

Cons:

Breakfast area music was too loud

2026-08-26 • via Nuitee
S
Steven • solo_traveller • gb
8
2026-08-26 • via Nuitee
2
252shyanns • Solo travel
10
Wonderful Experience! 🤩
Pros:

Francis was very friendly, he had excellent customer service! 🤩

2026-08-25 • via Tripadvisor
S
Shauntaé • solo_traveller • gb
8
2026-08-25 • via Nuitee
M
mikey66 • solo_traveller • gb
10
Pros:

Hotel was modern, clean and had plenty of facilities and was close to the city centre and the bullring, the buffet breakfast was great, the staff were all very friendly and very helpful, the room was very nice with a all mod cons,plenty of room to about, for us it was in a great location for our needs

2026-08-25 • via Nuitee
B
bernard • couple • ie
9
Excellent
Pros:

Location

2026-08-25 • via Nuitee
S
Sophy • family_with_children • gb
8
Perfect for what we needed.
Pros:

Location was great for what we needed. We had a family room which was a good size and a cot was also available for us to use. There was a good choice for breakfast.

Cons:

The sofa bed was a bit old and scuffed, and the shower was very hot even when we turned it right down so not suitable for the children to use.

2026-08-24 • via Nuitee
S
Susan • couple • gb
7
Poor value for money.
Pros:

Modern

Cons:

The bed was very uncomfortable and of poor quality for a Mariott hotel. This was the least uncomfortable Mariott that I have ever stayed in. The bathroom was also extremely small.

2026-08-24 • via Nuitee
A
Alisha • couple • gb
6
Pros:

Clean, good location

Cons:

Noise complaints on both nights, the television was only on volume 10. A volume limiter should be introduced if the television volume is a problem.

2026-08-24 • via Nuitee
H
Hazel • solo_traveller • gb
10
My room became my sanctuary.
Pros:

Enjoyable start to finish

Cons:

Windows didn’t open but I got used to it . I’d have liked to have let the sun in

2026-08-23 • via Nuitee
J
Janet • extended_group • gb
9
2026-08-23 • via Nuitee
T
Tim • solo_traveller • gb
6
was fine
Pros:

room was pleasant

Cons:

location further out from (new street) station that I thought it was going to be.
Breakfast only one egg option - and they seemed powdered (scrambled)

2026-08-23 • via Nuitee
T
Tegan • couple • gb
4
2026-08-23 • via Nuitee
5
582mar_ajos_t • Family
10
Great food, better service
Pros:

It’s a lovely place with amazing people. Food’s quality is superb. Thank you to Constantina, Reece, Abby and Francis for their great attention.

2026-08-22 • via Tripadvisor
X
X3653MGjoshuav • Couples
10
Brilliant allergy friendly stay !
Pros:

Fantastic hotel. Even better breakfast experience. As a celiac I had a perfect experience. Constantina was very attentive and made sure that every part of my breakfast was allergy friendly but cooking the whole thing from scratch. Highly recommended especially if you have any food allergies.

2026-08-22 • via Tripadvisor