Comfort Inn & Suites Grafton-Cedarburg

Hotels
•
Comfort
7.1 (251 reviews)
1415 Port Washington Road , Grafton , US
+1 262-387-1180

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
Pets allowed
Golf course
Tennis court
Bowling
Mini golf
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds / spacious rooms
Pool / Jacuzzi
Friendly/helpful staff (reported by some)
Close to stores and Starbucks
Cons:
Poor cleanliness (stains, insects, dirty linens, leftover food)
Breakfast shortages / limited selection / poor restocking
Unhelpful or rude staff in multiple reports
Maintenance issues (cold water, TV problems, low toilet, missing shower curtain)
Outdated or dirty facilities

Categories

Cleanliness
4.8
Multiple reports of stains, insects, dirty sheets, leftover food in fridge and unclean floors/hallways; cleanliness is a frequent complaint.
Service
6.5
Mixed: several guests praised friendly/helpful front desk staff, but there are numerous reports of rude or unresponsive staff, poor handling of complaints and inadequate breakfast restocking.
Location
9.5
Consistently praised for convenience and proximity to destinations, stores and family; location cited repeatedly as a key positive.
Room Quality
7.5
Beds often described as comfortable and rooms spacious, but guests reported issues like cold water, TV problems, low toilet height, missing shower curtains and occasional stained or damaged linens.
Amenities
8
Pool and jacuzzi are highlighted as positives and lobby offerings (lemon water) were appreciated when available; however, breakfast service/stocking problems detract from some amenity experiences.
Value for Money
7
Mixed sentiment: some guests felt value was good, others thought the price was high for a somewhat dated property and for pet fees.
Food and Beverage
5
Breakfast repeatedly criticized for limited selection and items running out; issues with staffing and unavailable items (milk, cream cheese) reported.
Overall Experience
8.5
Overall acceptable and convenient for many stays due to location and comfortable beds and instances of good service, but experience is notably marred by cleanliness and breakfast problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location

Just a stone's throw away from Lake Michigan and right off Interstate 43, Comfort Inn and Suites offers easy access to both nature and city attractions.

Modern Amenities

Enjoy the convenience of cable TVs, free WiFi, and complimentary continental breakfast during your stay. Each room is equipped with tea/coffee-making facilities, a work desk, and ironing amenities for your comfort.

Relaxation and Recreation

Unwind by the outdoor pool or stay active in the fitness centre at Comfort Inn and Suites. With a 24-hour front desk, your needs are always met seamlessly.

Book your stay now at Comfort Inn and Suites for a perfect blend of comfort and convenience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please inform the property in advance of the estimated time of arrival. This can be noted in the Special Requests box when booking or by contacting the property directly.

After booking you will receive an email from the property which will specify the instructions for the payment and collecting the keys.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 251 reviews
Cleanliness: 4.8
Service: 6.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7
Food and Beverage: 5
Overall Experience: 8.5
M
Michelle • couple • us
8
I would definitely stay there every time I’m in the
Pros:

Convenience and location

Cons:

Breakfast

2026-10-31 • via Nuitee
K
Kendra • family_with_children • us
10
Pros:

The guy at the front desk was so friendly and informative.

Cons:

That we couldn't stay longer, it was a great place.

2026-10-26 • via Nuitee
R
Renaghan • family_with_children • us
5
Disappointed
Pros:

Beds were comfy

Cons:

There were nat bugs in our sink, an onion left in the fridge, the water in the shower never even got warm until after about 10 minutes. The toilet is super low to the ground making it hard to get up for somebody that is 50 plus. TV didn't work properly. We figured it out the second day it just need to be unplugged and refind the satellite.

Loved the lemon water downstairs in the lobby but it was empty in the morning when I wanted to get some.

2026-10-23 • via Nuitee
G
Gary • couple • us
1
Frustrated and disappointed
Pros:

Nice area and close to destinations

Cons:

Sink only had cold water and there was no shower curtain . Called the front desk and got no answer.

2026-10-15 • via Nuitee
R
rasmussen • family_with_children • us
9
Pros:

The staff was helpful and friendly

2026-10-15 • via Nuitee
S
Stacy • couple • us
1
2026-10-12 • via Nuitee
C
Cindi • solo_traveller • us
6
Will not visit again
Cons:

The facility was supposed to have breakfast but both days eggs ran out. Not enough help to stock breakfast items.

2026-10-09 • via Nuitee
S
Sabrea • family_with_children • us
10
2026-10-07 • via Nuitee
C
Cheri • solo_traveller • us
1
Pros:

I would never recommend. Customer service stunk.

Cons:

Bad experience.

2026-09-11 • via Nuitee
A
Anne • couple • us
4
This hotel was outdated and dirty.
Pros:

Location

Cons:

Dirty, outdated, unlocked outside doors, unhelpful staff

2026-08-25 • via Nuitee
T
TC • family_with_children • us
5
Disappointing
Pros:

Not sure

Cons:

Not sure

2026-08-21 • via Nuitee
Y
Yanet • family_with_children • co
8
Se ajusta al precio vs. Calidad.
Pros:

La piscina con Jacuzzi está genial y el horario es esta tarde.

Cons:

Todo estuvo bien.

2026-08-18 • via Nuitee
M
Michelle • couple • us
8
Pros:

Staff was great. Clean. Location is perfect. Overall choice

Cons:

Little pricey Sometimes hard to find a room.

2026-08-16 • via Nuitee
D
Dean • extended_group • us
4
Disappointed with cleanliness and lack of staff concern about it.
Pros:

Location

Cons:

One bed had stains on sheets the other had burn hole in bed spread. Staff seemed not to care and moved us to different room. Staff asked: Did you touch anything … so you know they were going to try give the room to someone else without a complete clean. 2nd room floor was not clean. Hallway carpet stained.

2026-08-15 • via Nuitee
L
Lisa • couple • us
5
probably wont stay again
Pros:

the convenience to where I was going. it seemed safe. room was spacious

Cons:

THE STAFF!!! VERY RUDE!!

2026-08-03 • via Nuitee
T
Thomas • couple • us
7
value was good. just have to watch the quality of some of the staff. Check desk fine.
Pros:

Quiet. Our 2nd time their. Cleaning staff was careless. Wet lobby and elevator floors.

Cons:

Tables in eating area on attended to. chairs not in place in eating area. Attendant knew little english and could not provide milk and honey as requested. She kept saying "no" to all questions. The worst was the toilet seat had poop on the lid and flushing handle.

2026-07-25 • via Nuitee
C
Carolyn • couple • us
6
Worked for what we needed
Pros:

Location and the beds were comfortable, close to Starbucks

Cons:

Sheets were dirty in one bed and had to get replacement at 10pm

2026-07-25 • via Nuitee
R
Russell • couple • us
7
2026-07-21 • via Nuitee
S
Sarah • extended_group • us
9
2026-07-15 • via Nuitee
A
Amador • solo_traveller • us
10
Had an excellent day very good customer service
Pros:

Convenient

Cons:

Nothing was bad

2026-07-12 • via Nuitee