DoubleTree by Hilton Woking

Hotels
•
Doubletree by Hilton
8.1 (2332 reviews)
Victoria Way , Woking , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent customer service
Spacious and comfortable rooms
Cons:
Inconsistent cleanliness
Issues with breakfast quality

Categories

Cleanliness
7.74
Issues raised regarding cleaning standards and room condition.
Service
9.21
Excellent service highlighted by multiple reviews, especially staff empathy.
Location
8.75
Convenient location praised for access to amenities.
Room Quality
7.2
Spacious rooms but issues with noise and initial room cleanliness.
Amenities
8.23
Standard amenities provided, but lack of a mini fridge noted.
Value for Money
7.69
Some reviews indicated the experience did not meet price expectations.
Food and Beverage
7.24
Breakfast quality and options received criticism.
Overall Experience
8.71
Generally positive experience highlighted with good service overshadowing downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:52

Property Description

Modern Accommodations and Convenient Location:
The DoubleTree by Hilton Woking offers comfortable rooms with a flat-screen TV, desk, and tea/coffee facilities. Situated just a 5-minute walk from the railway station, its central location is ideal for travelers.

Dining Options and Wine Selection:
Guests can enjoy delicious continental and British dishes at the Wocca Grill and Bar 92, along with a wide selection of wines. Whether for a business lunch or a relaxing dinner, the hotel provides a satisfying dining experience.

Accessibility and Conference Facilities:
Conveniently located near major roadways like the M25, M3, and A3, the hotel offers easy access to London Waterloo via Woking Railway Station. Additionally, with an air-conditioned conference center, it's an excellent choice for business events and meetings.

Book your stay at DoubleTree by Hilton Woking for a seamless blend of comfort, convenience, and excellent amenities.

Important information:

Space in the private on site car park may be limited at busy times. However more spaces are available in the public car park.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

8.1
Based on 2332 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.71
M
Michael • extended_group • gb
9
Pros:

The location and tidy room

Cons:

The breakfast prices were not clearly explained during the booking process

2026-02-14 • via Nuitee
M
Martin • solo_traveller • gb
9
2026-02-13 • via Nuitee
J
Joshua • solo_traveller • gb
6
2026-02-12 • via Nuitee
C
Christopher • couple • gb
8
2026-02-11 • via Nuitee
A
achilled814 • Solo travel
10
Very good stay and warm welcome
Pros:

I am from France and had a very pleasant stay. A special mention to Daniel for the warm welcome. I would also like to thank the whole team — bar, restaurant, servers and reception — even if I don’t remember all the names, everyone was truly kind and attentive. Very good service overall.

2026-02-10 • via Tripadvisor
M
M8688WWjuliea • Business
10
5 stars
Pros:

Absolutely loved it here, couldnt have been more welcome by the staff especially Dobrin, Rali, Revi, Nathan & Sam.
Receptionist staff make you feel welcome from the time you check in to the time you check out whilst the restaurant staff are so friendly and cannot do enough to help you.
Room was so comfortable and any issues were resolved straight away, was clean and airy, bed so comfy and the pillows are just right.
Food is excellent with a good choice, breakfast has an excellent selection for all tastes and they even made me an oat milk smoothie as I am lactose free.
Cannot complain about anything, 5 stars all round, would definitely recommend if you're thinking of going to Woking 🙂

2026-02-10 • via Tripadvisor
F
Fernando • couple • es
10
Atención excepcional
Pros:

El personal del hotel muy bien y atento.
Me hicieron un upgrade a una habitación mejor sin coste para que pudiera estar mi hijo con nosotros. Todo un detalle.

Cons:

Las almohadas de las habitaciones son demasiado blandas y se quedan demasiado bajas y planas, incluso poniéndote 2 almohadas.
Este circunstancia no te permite dormir bien.

2026-02-10 • via Nuitee
S
Smith • solo_traveller • gb
9
Liked hotel.
Pros:

Enjoyable stay. Great location for town centre.

Cons:

Only one lift working.

2026-02-10 • via Nuitee
D
davidbG3102KN • Business
10
Five star service!
Pros:

I stay here every week for business and the service is consistently excellent. The reception team are always welcoming, efficient, and genuinely friendly, which makes check-in and check-out effortless even on busy days. The restaurant staff are just as great – attentive, professional, and a real credit to the hotel.

Pricing is exceptional for the level of service you receive, and it’s one of the main reasons I keep coming back week after week. A special mention to Laura, who always goes above and beyond and really makes a difference to the experience. Highly recommend this hotel.

2026-02-08 • via Tripadvisor
Y
Yaya • couple • gb
10
2026-02-08 • via Nuitee
C
C2362HYleep • Business • Kidderminster, Worcestershire, England
10
Laura and the teams breakfast makes my day
Pros:

Laura at DoubleTree Hilton, makes breakfast feel great, always welcome with a smiling face
Serving breakfast like sunshine lighting the place.

2026-02-05 • via Tripadvisor
A
allisonsingerhr • Business • Gloucester, Cotswolds, England
6
Fine for work. Dated, Friendly Staff
Pros:

The hotel rooms are dated. Brown and dark and no bedside plug sockets and a slight smell of mothballs. Fridge was not cold ( but to fair I only had one item in it (but I had to throw away). Bath plug didn't hold water. The room was hot even with window open in Feb ( I am a menopausal woman to be fair!) BUT it is clean and central with good WiFi - for work it's fine. The staff are lovely. Especially Laura the breakfast manager who is so attentive, warm and friendly. A real asset to the hotel.

2026-02-05 • via Tripadvisor
A
anthonyhX2428CD • Business • Southampton, Hampshire, England
10
Warm welcoming
Pros:

From the moment you walk in to leave everyone is friendly, helpfully and go the extra mile for all guests. Ralitsa always has a smile and is happy to help with anything I have asked about

2026-02-02 • via Tripadvisor
A
andysA7418XW • Business
10
Warm welcome
Pros:

Enjoyed a lovely stay at the hotel, special thank you to Daniel & Ralitsa on the front desk for a warm welcome, lovely to be engaged in an authentic manor to kick off the stay.

2026-01-28 • via Tripadvisor
E
Ekers • family_with_children • gb
10
Pros:

Good location amazing staff

Cons:

Nothing

2026-01-26 • via Nuitee
Z
Zilvi • family_with_children • gb
2
Final time at Double Tree Woking unfortunately
Pros:

Clean room
Free cookie at check in

Cons:

Expensive parking
Incompetent/ unaware staff
Loud alarm went off at 6:03am and when asking the staff why this was they pretended to act surprised (as if the entire hotel didn't ring)

2026-01-26 • via Nuitee
S
Silvia • extended_group • gb
9
Good experience
Pros:

The room was nice, clean and well equipped. The reception staff and one of particular waitress were amazing.

Cons:

The breakfast hot options were cold . Some of the staff on Thursday morning were talking loud in their own language, despite the restaurant being full of guests, which may make people feel uncomfortable

2026-01-24 • via Nuitee
K
Katarzyna • solo_traveller • pl
10
Awesome place to stay
Pros:

Great people, great place - highly recommended

2026-01-24 • via Nuitee
L
Léa • couple • fr
10
2026-01-24 • via Nuitee
1
127stephenb • Business • Haughley, Stowmarket, Suffolk, East Anglia, England
6
Unavoidable return
Pros:

The hotel feels quite outdated. The reception staff were friendly at check-in, but I ended up waiting a long time for the lifts, as one was being upgraded. The menu hasn’t changed, so I skipped dinner. I also found the automatic 12.5% service charge off-putting, especially since it’s just a hotel restaurant with minimal service. The same charge was added when I ordered a beer at the bar—even though I took it to my table myself, drank it, and returned the glass. While they did remove the charge when I asked, I’m still puzzled why it was included in the first place.

Not very good Value for money.

2026-01-22 • via Tripadvisor