Residence Inn by Marriott Boston-Franklin

Hotels
Residence Inn
8.6 (128 reviews)
4 Forge Pkwy, Franklin, Massachusetts, 02038 , Franklin , US

Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Firepit
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Clean and quiet environment
Good service
Cons:
Issues with room cleanliness
Broken furniture
Limited amenities

Categories

Cleanliness
7.9
Rooms were clean but one review noted issues with the bathroom and general cleanliness.
Service
9.4
Friendly staff and good service were highlighted in multiple reviews.
Location
8.9
Guests enjoyed a clean and quiet area, contributing positively to the location sentiment.
Room Quality
7.9
Issues with broken furniture and outdated decor noted, but overall comfort was mentioned.
Amenities
8.4
Some amenities like the breakfast were praised, but notable missing items like hot tub and cooking ware were mentioned.
Value for Money
8.9
Overall, guests felt satisfied with their stay, indicating good value for the price.
Food and Beverage
8.4
Breakfast received positive mentions, but availability of coffee was lacking.
Overall Experience
9
Most reviews expressed high satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:03

Property Description

Indoor Pool and 24-Hour Fitness Center
Unwind and stay active at our indoor pool or well-equipped fitness center.

Complimentary Breakfast and Bar/Lounge
Enjoy our complimentary buffet breakfast and wrap up your day with a drink at the bar/lounge.

Convenient Location and Event Space
With close proximity to Forge Industrial Park and featuring 400 square feet of event space, our hotel is ideal for business and leisure travelers alike.

Book your stay now at Residence Inn by Marriott Boston-Franklin for a perfect blend of comfort and convenience.

Important information:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 70

  • Pets

    Pet max weight (per pet) in kg is 32

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.6
Based on 128 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9
D
David
10
Pros:

Clean and quiet

2025-09-29 via Nuitee
M
Myleya partner
10
Pros:

Everything was great

2025-09-29 via Nuitee
S
Samantha
8
Pros:

All they had left was a handicap room which is fine because when I called staff was nice enough to inform me, however, the pull out bed that my son slept

2025-09-22 via Nuitee
S
Strato partner
8
Pros:

Friendly staff, good service. Would of appreciated if early check-in was offered.

2025-09-16 via Nuitee
S
Shirley family
4
Pros:

There was 3 things that were broken, told the desk about it, nothing was looked at.

2025-09-09 via Nuitee
J
Julie
10
Pros:

The t.v. In the living room area didn’t work otherwise very happy with the room.

2025-09-08 via Nuitee
R
Romeo partner
6
Pros:

Lack of non stick cooking ware and they removed the hot tub and it was something that I was looking forward to no steak knives and broken glass closet doors

2025-09-01 via Nuitee
D
donald
10
Great accommodations!
Pros:

Excellent hotel chain! We’ll certainly use Residence Inn by Marriott

2025-08-27 via Nuitee
E
Elisandra partner
10
Pros:

This inn is great, the breakfast is amazing and the area is also clean and quiet.

2025-08-25 via Nuitee
V
Verified traveler
10
Pros:

We had such an amazing stay! My boyfriend and I were in town for a concert and had to get a room last minute due to the original hotel being severely unclean. The staff was incredible and the room was amazing!

2025-08-24 via Nuitee
I
Isabella
8
Pros:

Rooms were clean and comfortable, staff friendly and overall enjoyed our stay. A few small hiccups, such as the lobby bar not being open, and lack of coffee at breakfast buffet in morning. Other than that, we were satisfied with our choice.

2025-08-22 via Nuitee
T
Tim
10
Pros:

Bed comfort

2025-08-09 via Nuitee
J
Jill family
6
Pros:

The staff was wonderful and the room was clean. The carpet was old and stained and all of the furniture was broken and the drawers didn’t stay shut in the bureau. The toilet handle was falling out of the toilet. Very outdated room 112.

Thank you

2025-08-05 via Nuitee
F
Frank family
10
Pros:

Great hotel.

2025-08-04 via Nuitee
V
Verified traveler
8
Pros:

Facilities and staff overall were good and friendly. Asked for and received a quiet area room not on first floor. Did not utilize pool or exercise areas.

2025-07-25 via Nuitee
C
Cameron
10
Good enough
Pros:

My room was not very clean, especially the bathroom, had stains on the tub and on doors. Need better cleaning service.

2025-07-19 via Nuitee
D
Deborah family
6
Pros:

The hotel property itself and lobby looked well kept. The staff at the desk were very friendly and accommodating. There was easy onsite parking. But here’s why I took off two stars:
- I couldn’t do a mobile checkin and key until 4:15 which was 15 mins after the checkin time so I had to do a regular checkin.
-When I checked out there was a guest/man in his pajamas and no shoes at the desk asking questions (the no shoes is what bothered me)
-The pull out mattress is not for anyone over 80lbs. The “mattress” was like sleeping on a thin army cot and the springs creaked and felt like they were going to give way. Also no extra sheets for the mattress pad/pull out in the room.
-The refrigerator was so loud it sounded like a
Locomotive all night.
-The door to the bedroom was cracked and the door handle didn’t really work.

2025-07-16 via Nuitee
B
Brian
10
Pros:

Great stay

2025-07-08 via Nuitee
S
Simon
10
Pros:

Good solid place

2025-06-30 via Nuitee
P
Paula family_with_children
10
Pros:

Great property.

2025-06-29 via Nuitee