Mercure Cergy Pontoise Centre

Hotels
•
Mercure
7.5 (1028 reviews)
3 Rue Des Chênes Emeraude , Cergy , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Outdated decor

Categories

Cleanliness
6.64
Several reviews indicate dissatisfaction with cleanliness, especially with housekeeping and maintenance.
Service
8.61
Multiple reviews praise the staff for their friendliness and assistance.
Location
7.65
Location mentioned positively for its proximity to local attractions, though some negatives were noted.
Room Quality
7.1
Room quality noted as average; issues with heating and decor were mentioned.
Amenities
7.63
Amenities met basic expectations, but some improvements were suggested.
Value for Money
7.59
General sentiment indicates that value is acceptable but can be improved, especially regarding cleanliness.
Food and Beverage
7.14
Breakfast noted as reasonably good but expensive, leading to mixed feelings.
Overall Experience
7.61
The overall experience was generally positive, though with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 20:04

Property Description

Modern Hotel near Paris

This Mercure hotel is conveniently located just a short walk from Cergy-Prefecture RER station, offering easy access to the heart of Paris. The air-conditioned rooms provide a comfortable stay with satellite TV for entertainment.

Well-Equipped Rooms

The rooms at Mercure Cergy Pontoise Centre are designed to meet your needs with amenities such as high-speed internet, a courtesy tray, and tea/coffee facilities, ensuring a pleasant and productive stay.

Convenient Amenities

Indulge in delicious dining options just 1.7 km away in Port Cergy or unwind at the hotel's Astree Bar. Additionally, benefit from secure private parking and surveillance for a worry-free stay.

Ready to experience comfort and convenience near Paris? Book your stay at Mercure Cergy Pontoise Centre now!

Important information:

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 7 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.5
Based on 1028 reviews
Cleanliness: 6.64
Service: 8.61
Location: 7.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 7.14
Overall Experience: 7.61
A
Anissa • couple • fr
10
2026-07-18 • via Nuitee
B
Bougherara • solo_traveller • fr
7
Pros:

Accueil parfait, orientation et conseil des boutiques avec Me Jamila rien a dire
Merci pour l'équipe

2026-07-17 • via Nuitee
I
Ibrahima • solo_traveller • fr
5
2026-07-17 • via Nuitee
R
Raphaël • extended_group • fr
8
2026-07-16 • via Nuitee
W
Wesley • solo_traveller • gb
10
2026-07-15 • via Nuitee
E
Eliane • solo_traveller • mq
7
Pros:

Le petit déjeuner était copieux

Cons:

Les chambres :
Revoir la literie, le mobilier,

2026-07-13 • via Nuitee
E
EDDY • couple • mq
8
Bien, personnel bienveillant
Pros:

Chambre spacieuse

Cons:

Accessibilité

2026-07-13 • via Nuitee
Y
Yann • family_with_children • fr
8
Pros:

L acceuil du personnel parfait sympa à l écoute et très cordiale . Vraiment très professionnel

Cons:

La vétusté du mercure en général c'est moyen et obligé de payer le parking une honte !!!! Payer une place de parking dans un hôtel c'est ma première en 30ans !!!!!

2026-07-13 • via Nuitee
I
Isaac • solo_traveller • gb
9
2026-07-12 • via Nuitee
Z
zelye • solo_traveller • fr
1
2026-07-12 • via Nuitee
J
Jannes • solo_traveller • fr
10
Pros:

Non

Cons:

Rien

2026-07-10 • via Nuitee
J
jeanpierre • extended_group • fr
9
parfait en dehors du problème de la clim ,mais elle faisait du froid sans possibilité de la régler
Pros:

chambre et petit déjeuner parfait

Cons:

problème de clim bloquée et du coup bruyante

2026-07-09 • via Nuitee
A
Aline • couple • fr
7
Hôtel confortable calme pratique pour la proximité école de commerce
Pros:

Confort
Proximité de l’essec. Parking

Cons:

Rien

2026-07-09 • via Nuitee
M
Mohamed • family_with_children • nl
1
2026-07-08 • via Nuitee
A
Alex • couple • re
7
2026-07-08 • via Nuitee
B
BARTOLIVE • couple • fr
9
Bonne expérience . Conseils avisés pour le repas au port de Cergy un endroit très agréable
Pros:

Facile d'accès près de l'A 15 confort propreté et bon rapport qualité prix . Accueil très agréable

2026-07-06 • via Nuitee
W
William • couple • fr
7
2026-07-06 • via Nuitee
M
Manon • solo_traveller • fr
10
2026-07-05 • via Nuitee
E
Espérance • extended_group • be
6
Dans l’ensemble, le séjour s’est bien passé et l’hôtel est agréable. Cependant, nous nous attendions à une chambre un pe
Pros:

C’était calme

Cons:

Nous sommes descendus prendre le petit-déjeuner vers 10 h, mais il n’y avait déjà presque plus rien, alors que le service était annoncé jusqu’à 11 h. Les produits n’étaient pas réapprovisionnés assez rapidement. Honnêtement, nous nous attendions à mieux pour un hôtel Mercure, surtout au vu du prix que nous avons payé.

Ce que je n’ai pas apprécié non plus, c’est la propreté de la salle de bain. Il y avait des traces noires dans les toilettes, et la grille de ventilation était grise et couverte de poussière.

Enfin, le sèche-serviettes de la salle de bain ne fonctionnait pas. Ce n’est pas un gros problème en soi, mais ma serviette était mouillée et j’aurais aimé pouvoir la faire sécher.

2026-07-05 • via Nuitee
N
Nadia • solo_traveller • fr
5
2026-07-04 • via Nuitee