Mercure Cergy Pontoise Centre

Hotels
•
Mercure
7.5 (1077 reviews)
3 Rue Des Chênes Emeraude , Cergy , fr
+33 1 34 24 94 94

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Outdated decor

Categories

Cleanliness
6.64
Several reviews indicate dissatisfaction with cleanliness, especially with housekeeping and maintenance.
Service
8.61
Multiple reviews praise the staff for their friendliness and assistance.
Location
7.65
Location mentioned positively for its proximity to local attractions, though some negatives were noted.
Room Quality
7.1
Room quality noted as average; issues with heating and decor were mentioned.
Amenities
7.63
Amenities met basic expectations, but some improvements were suggested.
Value for Money
7.59
General sentiment indicates that value is acceptable but can be improved, especially regarding cleanliness.
Food and Beverage
7.14
Breakfast noted as reasonably good but expensive, leading to mixed feelings.
Overall Experience
7.61
The overall experience was generally positive, though with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 20:04

Property Description

Modern Hotel near Paris

This Mercure hotel is conveniently located just a short walk from Cergy-Prefecture RER station, offering easy access to the heart of Paris. The air-conditioned rooms provide a comfortable stay with satellite TV for entertainment.

Well-Equipped Rooms

The rooms at Mercure Cergy Pontoise Centre are designed to meet your needs with amenities such as high-speed internet, a courtesy tray, and tea/coffee facilities, ensuring a pleasant and productive stay.

Convenient Amenities

Indulge in delicious dining options just 1.7 km away in Port Cergy or unwind at the hotel's Astree Bar. Additionally, benefit from secure private parking and surveillance for a worry-free stay.

Ready to experience comfort and convenience near Paris? Book your stay at Mercure Cergy Pontoise Centre now!

Important information:

Please note that children under 12 years old can enjoy breakfast for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

7.5
Based on 1077 reviews
Cleanliness: 6.64
Service: 8.61
Location: 7.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 7.14
Overall Experience: 7.61
K
Kouame hugues • solo_traveller • xa
8
2026-09-05 • via Nuitee
A
Anam • solo_traveller • fr
1
2026-09-04 • via Nuitee
N
Nabil • family_with_children • fr
8
Séjour agréable
Pros:

Le personnel est très agréable et serviable

Cons:

Le changement des serviettes et le nettoyage qui n’est pas fait quotidiennement. C’était pas top surtout avec un enfant de 2 ans

2026-09-04 • via Nuitee
M
Mosunmola • couple • gb
4
the location is good, but the staffing and the room services are not well satisfying.
Pros:

THE ROOM FACILITIES ARE NOT WORKING I.E AIRCONDITIONING , ROOM FRIDGE, ALSO ROOM NOT CLEANENED AFTER GIVEN REQUEST TO DO SO.

Cons:

Only one staff is very friendly and ready to help All others are not helpful, Not approachable and unable to speak English

2026-09-03 • via Nuitee
S
Stephane • solo_traveller • be
7
Séjour correct. Personnel aimable et bon petit-déjeuner
2026-09-03 • via Nuitee
M
Mariana • extended_group • fr
9
Pros:

El personal

2026-09-02 • via Nuitee
F
Francesco Maria • solo_traveller • it
8
2026-09-01 • via Nuitee
D
Didier DEBAIS • solo_traveller • fr
5
Déçu
Pros:

Le parking fermé offert. L'accueil de l'hôtesse à notre arrivée.

Cons:

Nous n'avons pas apprécié la literie trop dur, la climatisation qui ne fonctionnait pas. Pour 18€ le petit déjeuner n'est pas à la hauteur d'un 4 ☆. 15€ pour un petit chien sans service.

2026-09-01 • via Nuitee
X
Xaviera Arielle • solo_traveller • fr
4
2026-08-31 • via Nuitee
C
Celine • solo_traveller • fr
9
Pros:

Chambre calme et spacieuse, personnel agréable

2026-08-31 • via Nuitee
J
Jawad • solo_traveller • fr
9
2026-08-29 • via Nuitee
N
Nadège • family_with_children • fr
10
2026-08-29 • via Nuitee
O
olajuwon • solo_traveller • gb
7
Staff Training
Pros:

The receptionist black lady( Original from Ghana) was exceptionally good customer service. She was very patient. She helped with the language barrier and provided vital information.

Cons:

Rooms are not cleaned. Asked the cleaner to clean and changed the sheets. She was very rude

2026-08-29 • via Nuitee
S
Susana • couple • es
8
Hotel práctico para Cergy.
Pros:

Es un hotel muy práctico con servicio de parking por 8 euros.

Cons:

El hotel no tiene ninguna pega.

2026-08-28 • via Nuitee
G
Gladys • couple • gb
9
The breakfast there is not enough variety to choose from
Pros:

Good and were friendly

Cons:

The breakfast there is not a enough choice to choose from

2026-08-28 • via Nuitee
E
Eugene • family_with_children • de
9
Kann es nur empfehlen!
Pros:

Es war alles super

Cons:

-

2026-08-26 • via Nuitee
L
Lorna • couple • fr
8
2026-08-26 • via Nuitee
S
Sebastian • couple • pl
4
Słabo, nie działa klima
Pros:

Lokalizacja

Cons:

Prawie nie działająca klimatyzacja oraz hałas jaki wydawała. Zapach. Przydało by się odświeżenie

2026-08-26 • via Nuitee
C
CIBELLI • solo_traveller • fr
10
2026-08-25 • via Nuitee
H
henri • couple • be
9
Super et de qualité
Pros:

Tous le confort et le respect du personnel

Cons:

Rien

2026-08-25 • via Nuitee